NCR Silver Bewertungen
von NCR Silver
Bewertet am 19.6.2019
Some very good pros, and some pretty frustrating cons
Kommentare: Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Vorteile: The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Nachteile: When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Bewertet am 20.7.2018
Kommentare: Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.
Vorteile: We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.
Nachteile: We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.
Bewertet am 23.7.2018
Good compromise between cost and functionality, and great customer service
Kommentare: This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.
Vorteile: POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.
Nachteile: This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.
Bewertet am 13.11.2018
Big changes in Customer Service and they've lost me
Kommentare: Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.
Vorteile: I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.
Nachteile: In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.
Bewertet am 24.7.2018
More than a cash register!
Kommentare: Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.
Vorteile: The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.
I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.
Bewertet am 19.6.2019
Kommentare: I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.
Vorteile: Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.
Nachteile: Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.
Bewertet am 18.6.2019
NCR Silver meets our multi store needs
Vorteile: This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
Bewertet am 17.6.2019
Kommentare: Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.
Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.
1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.
Bewertet am 23.7.2018
Limitations in reporting and discounts
Kommentare: I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.
Vorteile: I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.
There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.
Bewertet am 24.7.2018
Kommentare: Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.
Vorteile: I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.
Nachteile: There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.
Bewertet am 24.7.2018
Great user friendly software
Kommentare: Overall NCR has been great for our business. As I mentioned above there are just a few things I wish could be added and or corrected.
Vorteile: Ease of use. Programming is simple with back office. POS is very user friendly.
Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example.
Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us.
Would be nice if under customer info you can add multiple contact numbers like cell and home.
We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab.
Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.
Bewertet am 26.4.2017
This is a publically traded company NCR No Way...
Kommentare: They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction. When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone. After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me. This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....
Vorteile: We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.
Nachteile: When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????
Antwort des Softwareanbieters
von NCR Silver an 28.4.2017
We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.
As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.
As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.
We have sent your comments to our customer care department, which will be reviewing it.
Bewertet am 18.6.2019
Kommentare: Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
Vorteile: The ease of use on the front end. Easy to pull data and information from historic sales.
Nachteile: Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.
Bewertet am 1.8.2018
Great product Horrible customer sevice
Kommentare: I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE! Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!
Vorteile: It is easy to learn to use and has all the features you need to run your business
Nachteile: Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual
Bewertet am 20.7.2018
Kommentare: The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.
Vorteile: The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).
Nachteile: The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.
Bewertet am 21.7.2018
NCR Silver with Scale Use
Kommentare: My overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.
Vorteile: It is very easy to use the menu at the POS. The back office is very user friendly as well and can be accessed from anywhere on any device.
Nachteile: The problems we have had with this software are mostly with the scale integration. The software does not fully support all the scale features we would like so we have had to work around those things. We had issues with the small scale and NCR Silver Quick Service. However, once we switched to NCR Silver Restaurant Pro and the GRS-60 scale we have had much more success.
Bewertet am 19.7.2018
No Inventory Functionality
Kommentare: POS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers.
Vorteile: Transactions, and reporting, are very easy to use. Reporting is excellent.
Nachteile: There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.
Bewertet am 26.7.2018
NCR Silver is Awesome!
Vorteile: The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.
Nachteile: I wish the software had more options for management on the POS screen versus always having to go to the back office part.
Bewertet am 19.7.2018
NCR Silver for Jack and Sons Barber Shop
Kommentare: Not bad. Would love to have someone come out and fix the issues we are having.
Vorteile: Pretty easy to use and great back office helps keep up with inventory and sales.
Nachteile: System crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.
Bewertet am 14.9.2018
Bent Wrench Roadhouse Review
Kommentare: It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.
Vorteile: Ease of use. It is fairly easy to navigate through all of the back office items.
Nachteile: Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.
Bewertet am 25.7.2018
Vorteile: The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.
Nachteile: The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.
Bewertet am 24.6.2019
Nachteile: On the POS side we really would like to see the the qty of tips adjusted and paid out before finalizing. Also if the total cash and left in drawer was printed on the receipt would be super helpful instead of only being able to pull it from back house. It would answer a lot of questions quickly without research
Bewertet am 20.7.2018
Unresolved issues and expensive
Kommentare: It is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don’t want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.
Vorteile: Very easy to use. Easy to retain customer contact info.
Nachteile: We’ve had quite a few unresolved and recurring issues with our credit card processing.
Bewertet am 19.7.2018
Vorteile: Straight forward use. Reliable log in...
Nachteile: We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times.... Need better more detailed sales/inventory-performance reports.
Bewertet am 19.7.2018
NCR Silver is here to stay
Kommentare: We love it. Irreplaceable to our business.
Vorteile: We love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system
Nachteile: Working with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.