CloudTalk Erfahrungen

Great tool with lots of features

Kommentare: We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

Vorteile:

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Nachteile:

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Great product and fantastic support!

Kommentare: I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Vorteile:

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Nachteile:

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Looks good from a distance, but they're a mess internally

Vorteile:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Nachteile:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Cloudtalk is the many tools in one

Kommentare: It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Vorteile:

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Nachteile:

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Best All in One tool regarding communications

Kommentare: Very good. Execelent Integrations and support.

Vorteile:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Nachteile:

The option to send MMS inside Europe. It's not possible yet.

Light weight telephony with easy integration

Kommentare: Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.

Vorteile:

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Nachteile:

Integrations with home grown CRM's can get better.

Great Product, Better Customer Service

Kommentare: Great so far. Minor hiccups, but the team has been great about addressing them honsetly.

Vorteile:

The customer support team. They are extremely responsive and very friendly.

Nachteile:

No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.

Simple cloud phone system with a reasonable pricing

Kommentare: Using CloudTalk as a could-based phone system for our sales and customer support.

Vorteile:

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan.

Nachteile:

1. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market)

PBX solution really simple to implement

Kommentare: During the initial phase, an operator follows you giving support. So you can start almost immediately. So far everything works well.

Vorteile:

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Nachteile:

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

Huge call lag causing customer to ring multiple times just to speak with support

Kommentare: Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.

Vorteile:

Its would be cost-effective it it worked properly

Nachteile:

Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.

Promised loads - sadly failed to deliver in many ways

Kommentare: Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.

Vorteile:

The call recording & integration into our CRM was a really nice feature for us

Nachteile:

We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.

Great product, highly recommended.

Kommentare: With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!

Vorteile:

Ease of use, quick and simple integration and great call quality.

Nachteile:

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Great business phone system, awesome quality!

Kommentare: Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team.

Vorteile:

CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.

Nachteile:

None, so far it's been very smooth ride without any hassles.

Great call centre software for sales activities

Kommentare: We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting.

Vorteile:

Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.

Nachteile:

Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.

Run Away

Kommentare: Terrible.

Vorteile:

The system works properly in most cases, but there are a lot of connection issues

Nachteile:

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

OVERPRICED, misleading pricing, harassment and bad customer service

Kommentare: Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more.

Vorteile:

the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control

Nachteile:

no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan

Excellent tool, convenient features

Vorteile:

CloudTalk is easy to use inbound call center tool with many great features.

Nachteile:

I never had an issue, it is worth the money.

Great app

Vorteile:

Great to getter information and statistics regarding calls

Nachteile:

Support team needs to improve the speed they deal with requests

Great solution for our calls with CRM integration

Vorteile:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Nachteile:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

cool program, I definitely recommend

Kommentare: great program for good money

Vorteile:

I like everything that is easy to control that it costs little money

Nachteile:

small outages, but not often, it was probably caused by the Internet

CloudTalk features are amazing!

Kommentare: We're very satisfied with using CloudTalk. I would definitely recommend.

Vorteile:

CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver.

Nachteile:

It's not available for all countries, but I would say it's the same as other solutions.

Integrated with our help desk app - works perfectly

Kommentare: We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.

Vorteile:

Easy to manage, it's in cloud, good support, relevant pricing.

Nachteile:

Missing mobile app. I hope they will develop one soon.

We love Cloudtalk because it works

Kommentare: It's the one we just keep coming back to

Vorteile:

ease of use. excellent call recording. super easy to set up

Nachteile:

sometimes there can be a delay in customer service response

Good support team and great insights and data

Kommentare: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

Vorteile:

- Really good data and reports - support team have been good

Nachteile:

- software is obviously using the internet so if you have a weak connection then your calls will drop out

Intuitive platform

Kommentare: We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us.

Vorteile:

We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

Nachteile:

The iPhone app could use some more features in my opinion.