Whistle Messaging Erfahrungen

Great Product for price

Kommentare: Good

Vorteile:

user friendly interface Customizable messages

Nachteile:

Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful

Non-intrusive, real-time, guest communication is critical to our success!

Kommentare: Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc.

Vorteile:

A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return.

Nachteile:

I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say...

Numerous software bugs experienced

Kommentare: Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.

Vorteile:

Ability to interact with guests and staff via one messaging service.

Nachteile:

We've experienced numerous bugs with this software and have spent a considerable amount of time reporting the issues and troubleshooting for their support team. In some cases, the issues have been resolved and then reappear at a later date. In almost every case, when we reported an issue the support team responded that it was working fine. The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.

Fantastic platform, continous improvement and innovation

Kommentare: Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to!

Vorteile:

1. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page.

Nachteile:

I honestly cannot think of any features of functions of the software that I do not like.

Great communication tool

Kommentare: We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone.

Vorteile:

We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes.

Nachteile:

It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program.

Game Changer for My Staff

Kommentare: Set up was easy and support has been great. We needed support to get up and running but haven’t really needed them since—and that tells me it’s well designed product.

Vorteile:

The fact that so many templates can be created and scheduled to go out makes my staffs job so much easier. They don’t have to remember to confirm arrival times or make sure that guests have all their contactless check-in information. We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%. Guests comment all the time that they felt so taken care of and half the time, it’s not even us manually texting them!

Nachteile:

There are a few things you have to sign into the desktop version to update. That is expected though and has not really been a problem, accept when you want to change something fast on the phone app.

Whistle Mania

Kommentare: From the very first day I was in touch with "Whistle", I was impressed. The immediate follow-up and service was great. The set up was smooth and timely and we were up and running in no time. The system is user-friendly and efficient t and our staff loves it. We are currently exploring implementing Whistle into our F&B as well as Golf Divisions..so stay tuned. Thanks for what you do and keep up the good work:)

Vorteile:

The ease of implementation as well as ease of use...not to forget the fact that our customers love it too

Nachteile:

That I didn't get it sooner is my main disappointment.

Game Changing Software

Vorteile:

I love how easy it is to use to communicate with our guests. The automatons have been so helpful to our business especially during covid.

Nachteile:

I would love it if they added the option for email templates.

Need further interaction to provide fair review

Kommentare: I am finding it to be more and more useful as I become more familiar with the product. I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole.

Vorteile:

Automated messaging is hugely helpful with communication with our guests! Integration with our current program was simple as [SENSITIVE CONTENT HIDDEN] was invaluable in setting us up!

Nachteile:

I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison.

Great guest communication tool

Kommentare: Excellent guest communication tool. Timely (during Covid), but sure to be a great tool well after the pandemic as well.

Vorteile:

The ease if use and initial start-up. Maybe most importantly, our guests love the system and how quickly they get responses to their queries and service requests.

Nachteile:

Dashboard could be a little cleaner and less busy, but otherwise very good.

Time saver!!

Kommentare: I would definitely recommend Whistle to any business that values communication with their customers!

Vorteile:

Whistle has been very integral part of our companies workflow, and is a huge time saver! Our customers love the constant communication, and the automation they offer makes it possible for it all to happen with minimal effort on our part. I love the quick responses from customer service when we need support, and they and great about adding features that help their customers.

Nachteile:

Every time I have had an issue Whistle support has solved it with the next update.

Great Communication Tool!!!

Vorteile:

I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds an extra layer of peace of mind.

Nachteile:

The only thing I wish I could do is browse pages without losing information I've already entered, for example I use campaigns to send out specials and information to guest and often I find myself needing to open another whistle page to check a different page as to not lose my campaign information.

Best communication tool for our guests

Kommentare: It has been great. The amount of issues resolved has easily doubled. A lot of guests inform us of things wrong that they would not have via phone call or in-person, allowing us to find out about issues from the guest instead of a review after the fact.

Vorteile:

I feel this is a much more efficient way to communicate with our guests. Being able to rapidly answer questions and handle requests or concerns, has led to better reviews. Also, the fact it integrates with our PMS>

Nachteile:

Sometimes the notification tones are annoying and too frequent.

Whistle Review - 2.4

Vorteile:

I love that it has an app and the ease of overall use.

Nachteile:

I don't like that once someone reads a message on the app, it shows read for everyone. This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease.

Whistle while you work!

Kommentare: A great tool for the hospitality industry in the day and age of technology. We love being available to our guests via a quick text.

Vorteile:

Love that guests can easily reach out whenever they need. especially during covid it helped contactless check in and out go swift and smooth. also guests are more likely to reach out to us via text than calling.

Nachteile:

So far so good. We don’t use all the features bc we are a small property. But are happy to have the options to do so.

Perfect for our times

Kommentare: Helps us with contactless check-ins.

Vorteile:

Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has given us a feature that guests love and appreciate. Using Whistle before was a convenience, today, in these times, it has become a necessity!

Nachteile:

Importing guest information could be easier.

Great way to communicate with guests!

Kommentare: I enjoy Whistle, it's easy ton use and train employees on. It leaves the line of communication open for the guest, if they choose to.

Vorteile:

Personally, I enjoy the upsell feature! Great way to text over product information and give clients options. Regardless of if they're clients or friend of clients.

Nachteile:

I find it difficult to make the texts look good without proper spacing. The spacing tends to only work on certain templates.

Easy Guest Communication

Kommentare: We are extremely happy with Whistle !! It has made guest communication so much easier and the guests love it !!

Vorteile:

The ease in use and how easy it is to keep in touch with guests

Nachteile:

Integration was not difficult - everything was seamless

Excellent way to have "contact free" communication with guests

Kommentare: It's so easy to communicate with guests without having to staff our office. This has been a great labor cost savings.

Vorteile:

My favorite feature is being able to send out automated texts to guests.

Nachteile:

We had some glitches in the beginning related to time when messages would come to us and time when messages would bounce to our answering service. This problem was realized early on and the Whistle team was able to correct it quickly.

The best I tried

Vorteile:

Whistle is the fourth customer communications software I've tried. This is by far the best for a reasonable price. What a time saver to have one place to communicate with all available channels!

Nachteile:

I'd like more integration with Booking.com messaging service.

Thanks for the product.

Vorteile:

The ease in which we can add to it and customize it to work for what we need.

Nachteile:

It can be glitchy. We have lost reservations, templates have stopped working randomly and conversations have to be actively archived by each user. There is a lot of maintenance to keep it clean and organized.

Thanks!

Vorteile:

The template and campaign features are great

Nachteile:

The whistle noise, but I understand the need

New to Whistle, but so far, so good

Kommentare: So far, we all love it, and I know the few "cons" we have encountered will only improve with time

Vorteile:

I love that it implemented with Cloudbeds (our PMS) seamlessly. Our guests and employees love that there is an easy and contactless way of communicating, especially for the small things that make a big difference.

Nachteile:

There are some things that don't line up perfectly, I tried to make an automatic reply in the parking section, but the subgroup wasn't lined up properly, so it didn't work. I then just put it under the main "parking" section and it worked fine. I'm also a little nervous implementing the survey feature for our guests. Getting that set-up isn't the most user-friendly section, but I just need to reach out to customer service (which has been awesome so far) and have someone walk me through it.

Easy and Effective

Kommentare: No concerns and definitely worth the money to enhance our guest experience.

Vorteile:

Allows us to communicate within the team and also with our guests. Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue.

Nachteile:

Sometimes the key words to set off warnings is sensitive.

Get immediate feedback from guests!

Kommentare: We, especially i are working on being very guest-centric. The results of the first few days had me sold. I would say it has helped "save" several guest experiences.

Vorteile:

Give guests an easier, less intrusive way to provide feedback, request services or information. Find out right away if they have a complaint and resolve it. I have loved Whistle from the very start. Some people seem to have a fear of dialing '0', but few have fear of texting. Plus you can sometimes answer Whistles, while on busy phones. I would encourage everyone to try Whistle!

Nachteile:

Doesn't work as well for team communications in our slightly remote resort. We have poor data/cell and WiFi only when in buildings :) Some staff do have issues getting messages. We of course assume it is the software :(