Kandji Erfahrungen

Absolutely Stellar Software

Kommentare: Overall, we've had an amazing experience. The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes!

Vorteile:

This software is many things, including beautiful in design and UI, super intuitive and easy to use, fully customizable, and not fraught with the sort of errors we had seen in other software we used for our MDM needs.

Nachteile:

The only thing I've ever taken issue with as far as Kandji's options/features is concerned is missing payloads in the Library from new software releases. However, the plus here is that there are feedback and suggestion options, and the team is very quick to get on any support requests. The thing about the pricing that I am not wholly pleased with is the fact that up to a certain amount of users, we were billed by the 100, even if we only needed a handful of licenses over a specific multiple of 100.

My favorite MDM

Kommentare: I am 1 person administering about 200 users, give or take. I have used other MDMs, and most of them either overload you with policy configuration mechanisms or make finding things like activation lock passcodes an arcane endeavor.
When tied to ABM and properly configured with Liftoff, my onboarding looks like this:
I open a Macbook fresh from Apple. I connect it manually to wi-fi. I watch. It's that easy.
Sometimes, maybe, a few seconds later, I log in to the auto admin profile. It runs some more parameters; maybe I'll run 'sudo kandji run' to watch. I create the new user. I shut it down and take it to FedEx.
That's it. Entire applications, like Adobe Creative Cloud or Slack, start installing if I will it. If I toggle a blueprint change, suddenly they're getting Docker and VSCode. The glory is that I don't even *have* to touch it - I could ship the laptop straight to my user and still be able to administer it. Kandji has even taken the panic response of "what if I need a laptop RIGHT NOW" away, because I can just direct a user to my organization's enrollment page after the fact and take it back over. I cannot imagine being 1 user servicing 200 and still using FileWave or Mosyle, plain and simple.

Vorteile:

I was shown the Kandji admin panel on my first day, having only seen the name in passing before, and was more or less told to just figure it out. I've opened my share of support tickets, but Kandji is so well organized as a tool that it's not scary at all to learn how to use. It has made plenty of my breakfix tickets take seconds to resolve, and where access control used to be a headache, it's made a no-brainer by Kandji.

Nachteile:

More a ding against Apple than Kandji, but in my experience, simultaneous app installation from Self Service doesn't seem to work - say you're waiting for xcode to install. You know it's ~14GB, but it's been stuck at 98.05% for two hours, so you're like, "okay, I'll just grab Chrome or something in the meantime," but you can't, because you started xcode first.

First attempt of auto device enrollment killed/locked out device

Kommentare: Showstopper during trial as hardware kinda "killed"/locked out.

Vorteile:

support was responsive, but not really helpful in my case.

Nachteile:

First enrollment led to MacBook start in a pixeled blue screen after login window appeared for a few seconds. Then auto-reboot, same behaviour, infinite loop. Attempt to safe boot, NV RAM reset or restore did not work because Kandji obviously set a Firmware password on the device, but did not escrow it back to Kandji. Support assumed a hardware issue, which is ridiculous and more than a "co-incidence", because MacBook worked fine before enrolled to Kandji. So this leaves MacBook unuseable to us, which is a show stopper for the trial.

Incredible product!

Vorteile:

Kandji makes it incredibly easy to manage Apple products from the easy-to-use interface, easy-to-use Auto-Apps, to the amazing support team. I can go on and on about how incredible the customer service is at Kandji. They are always willing to help us with any questions we may have, no matter how small the issue is. They are incredibly attentive and are always ready to help. 10/10 experience. From the first demo we received, the team at Kandji was on top of their game and were on the call to listen to our requirements in an MDM and show us what they have to offer. Throughout our demo period, they were there to support us to make sure that our team was ready to utilize the platform to its fullest. One of the main reasons that we chose Kandji was because of the incredibly good-looking UI. And, although some products look pretty but have nothing going on under the hood, Kandji is nothing like that. Kandji looks amazing and works, it just works. They have taken the Apple MDM solution and have made it simple and user-friendly with Mac Admins in mind without compromising on any functionality that might be needed. Amazing product!

Nachteile:

Nothing. Our experience with Kandji has been nothing but the best.

My favorite MDM

Kommentare: Overall I have been extremely happy with Kandji and would highly recommend them to anyone looking for a premium really solid management solution for Macs and iOS.

Vorteile:

Kandji has taken the time to truly rewrite the underlying engine that is running their MDM and management tools, and it's easy to tell when you're using the tool. Utilizing modern development practices and cloud resources, Kandji is extremely fast at pushing out commands that you send from the dashboard, and the Mac client is fast, reliable, and helps enforce policies even when a computer is offline. Other management systems that I have used extensively have extremely flaky clients on the computer and require that you do all of the work to make scripts to "self-heal" the client. I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

Nachteile:

There are a few minor features that are available in most other MDM's that aren't available in Kandji yet, but for our use cases, they haven't been a very big deal. It is something to be conscious of when looking at the solution, however. Additionally, in general, I like the "Blueprint" concept of managing devices, but there are some downsides. If we have a computer that needs one application that others don't, for instance, we have to clone the blueprint and move that one computer to a new blueprint. There's no way to apply a setting to only one computer. Then with the additional blueprints, when you want to make a change, you have one more place to remember to do it. I would love if there was a method of applying certain things based on a computer "tag" or something similar to help with one-off situations while still taking advantage of the good parts of blueprint based templates.

7 minutes from first setup to actual production use

Kommentare: We are using Kandji to create a perfect zero touch experience, to simplify support and to make instant changes to configurations. We also plan to use it with iOS devices in future, because it supports iPad for business is such a smooth way, we can’t really wait to try it out. The support and help with the team at Kandji has been an absolute joy. They know and love their product for good (and obvious) reasons. As a life long Apple user, admin and admirer I can say that if Apple did their own MDM, it would look like this.

Vorteile:

The setup of Kandji with G Suite defies belief when it comes to ease of use. Importing users took literally seconds with about 220 users. Setting up the Apple MDM certificates with Business Manager is about a few minutes (only limited by internet speed) but the true magic comes in when creating ones first Blueprint. And this is where one grasps the potential of the product as nothing can beat the UI, the speed and the simplicity. I had it up and running so quickly I thought I had forgotten something. This can be handled by first level employees with almost zero experience in the MDM arena. If they can use iTunes, they can use Kandji.

Nachteile:

There honestly is nothing I like least. I am looking forward for them to have an admin client for iOS but again, the website works so well in Safari, it’s not really required.

Review for Kandji

Kommentare: I chose Kandji because it would allow us to easily deploy new Macs and apply configuration, policies, and install applications. It took little effort for us to set up the instance from the start and we were able to deploy a new computer with a blueprint within a few hours of beginning to use Kandji. Compared to JAMF, this was a huge win for us. I also loved how easy it was to setup Automated Device Enrollment.

Vorteile:

- Implementation was simple to figure out on my own - Setting up automated device enrollment took less than 20 minutes and much faster than competing solutions - Support team is responsive

Nachteile:

- You can't scope policies, configurations, or applications to a group of people or an individual; it has to be scoped to an entire blueprint which is not ideal - There's little reporting functionality. For example, I'd like to run a report on all of the software that is installed across our laptops and you can't do that

Easiest MDM to use

Kommentare: Great experience from on-boarding to tech support to customer success managers.

Vorteile:

The onboarding team made things super easy when moving from JAMF Pro. User interface is extremely clean and easy to use unlike other MDM's that require much more knowledge and skill. The support team is un matched across the board. Never have I had such quick responses to questions or issues (which 99% of the time was user error) Typical response times are under 5 minutes for sure.

Nachteile:

Not much to dislike about the software outside of wishing I had more time during on boarding to get the most out of the software but we had multiple projects going on at the same time so that was more on me then Kandji

For Macs, I've not seen anything better

Kommentare: MacOS MDM & Admin that works. We had so many issues with our previous suppliers that we repeatedly saw evidence it was actually physically not doing the job. Kandji is definitely running fully and correctly, along with providing expertise and access which makes my life easier.

Vorteile:

The support is exemplary. I run a small business, and I'm competent but not an expert on Mac admin - having someone who answers emails/intercom without prejudice is amazing.

Nachteile:

I wish they could fix everything! Unfortunately, whilst they try hard, they can't resolve fundamental flaws in the OS's! Whilst the UI of the platform isn't quite perfect (the odd bit is a little unintuitive), it's light years better than most of their competitors.

Well made product

Kommentare: Overall it's an immaculate and well-made product which I believe is a good deal for its money.

Vorteile:

The best thing about this product is the UI which is really user-friendly and makes it easy to manage almost every part.

Nachteile:

I was comparing this product with ours which is Jamf, compared to it, Kandji doesn't have some functionalities but hopefully, they're adding them gradually.

Kandji works great out of the box

Kommentare: We have not had any issues with any part of the software, support or account management. They are very welcoming and have an open ear for your needs.

Vorteile:

The onboarding and migration process, the support, and the reliability has been great with Kandji.

Nachteile:

If you are based in EMEA, make sure to get started on an EMEA tenant from the start.

Hiro Systems Kandji Review

Kommentare: Kandji is solving problems for me twofold. Administrator Side:
On the administrator side of things, as a previous user of Jamf, AirWatch, and Mosyle-- they're just terrible. You need to do a lot of research, have someone walk you through them whose done it before and at the very worst, spend time getting certified. In IT, we don't have a lot of time to spend and to spend that having to deeply learn/understand a platform to get it to do what we need is just not as acceptable in todays fast moving world. I was able to experience a Kandji Demo, and then literally after the demo build out my MDM solution in less than 30 minutes using the Library and Blueprint features in Kandji. I was absolutely in disbelief, I couldn't stop thinking that I somehow screwed something up because it was too fast. I set up an instance, built it out, fine-tuned it, and was up and testing deployment on my test computer in less than an hour. And like I mentioned before, whenever I was curious about something, I found the support articles in their knowledge base and even leveraged their live support for some securty questions. End-User Side:
On the end-user side, it just WORKS. And it's absolutely beautiful. Having a seamless and aesthetically pleasing experience is not something that tends to happen often. The user interface and the way that Kandji facilitates the no-touch deployment with Liftoff is absolutely insane. Everyone has a SelfService portal, but with auto-remediation-- Kandji

Vorteile:

The Kandji Team has made it incredibly easy to learn about, test, and deploy a complete MDM solution for Apple products. My absolute favorite part is the immense support that they provide in the form of their Knowledge Base support articles, and their amazing Live Chat support. As if setting up Kandji wasn't easy already, when you do need a resource, their knowledge base is impeccable and easy to navigate through to find answers. And on the rare occasion that I couldn't find a support article, I was able to chat with a support person via Live Chat right away. It all just seemed too good to be true, but it was in fact true all along. Kandji is here to deliver.

Nachteile:

I honestly have not experienced a downside to Kandji, or at least as of yet. This is one of the primary reasons why I love the platform/solution so much and have even recommended it to my other friends who also work in the IT industry as environment administrators for Mac fleets. If I had to nitpick something, it would be that they don't offer their amazing solution and platform for Windows computers. Hopefully one day Kandji can revamp and breathe life into Windows MDM as they did in the Apple Devices space.

Well-designed, intuitive Apple Device Management

Vorteile:

Kandji had a super easy learning curve, and with a few steps, you can achieve a very secure and robust device configuration. We like most the user-friendly interface and the immediate response time on support tickets. We are also using Kandji passport, which allows us to use Okta for laptop logins and have easy access to secure authentication policies.

Nachteile:

The price point is a bit high compared with other systems.

Best in class solution for managing complex macOS and iOS environments

Kommentare: Overall the experience has been fantastic, especially with onboarding and support. The Kandji support team should be held up against other competitors in the enterprise MDM space.

Vorteile:

Kandji is incredibly easy to use, especially when compared to it's primary competitor Jamf. We evaluated both products and while Jamf had us feeling like we needed to enrol in a course to be able to use the product, we had a proof of concept going in Kandji in less than a day with no prior training.

Nachteile:

Kandji could use some more advanced functionality for power administrators. It's ease of use sometimes makes it harder to access advanced controls.

Great customer Support!!

Kommentare: It is helping us to manage our company user device and also maintain security.

Vorteile:

The prompt support and giving the best solution for the admin make the work easier and more appropriate. Also in the time of any kind of trouble we got the best solution.

Nachteile:

some features are still need to be updated, I guess it takes a while to update, so no complaints about it

Modern Apple device management for security-conscious organizations

Kommentare: Being a SaaS product catering to the finance vertical we have strict device management requirements (both internal policies as well as external compliance regulations). Kandji’s library of parameters and compliance templates helped us achieve a high level of security and compliance immediately (without spending months building each policy from scratch).

Vorteile:

We switched to Kandji from Jamf (after testing a few other Apple device management solutions on the market) and couldn’t be happier with the results. The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices. One of our favorite features is the parameter library - hundreds of common macOS device controls/policies that you can toggle on or off, saving us countless hours of scripting and remediation. Kandji has also enabled true zero touch deployment, so we have the ability to drop ship brand new devices to new team members without touching the device or setting it up manually, which is crucial given that much of our team is remote and we are growing quickly.

Nachteile:

It can be challenging to keep up with the pace of change in the Apple ecosystem - for example, each new OS release brings new device management capabilities and security features for us to consider. However, Kandji has been very quick to support these changes; every couple of weeks there is a new product release, a new profile they are supporting, etc.

Great MDM solution for Macs!

Kommentare: Overall, I really like Kandji and would recommend it to companies who need some kind of MDM management. Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji. As Kandji grows and has more features, they will be a great option for larger companies too.

Vorteile:

-Very easy to deploy -Packed features for the price -Very affordable way to get started in MDM for compliance, organization & management -Great customer service -Lots of things are already automated for you, no custom code needed -Still have the ability to create custom automation if you please

Nachteile:

-Still a developing software in the making -Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point -Would like to see more control options in the future

Easy and fast to pick up, but still a powerhouse of a tool

Vorteile:

It's simple design. You just get going and it works. Sure there is trial and error, at least there was for me, but it was so much easier and faster to pickup than the alternatives, while still being a top-notch mdm solution.

Nachteile:

I would really appreciate schoolings for Kandji. So i could give better support for my endusers

Kandji review

Vorteile:

The automation when ordering a new Mac and the way that we can set up updates for macOS and applications automatically.

Nachteile:

Alerts can be overwhelming and no way to mute them or a way that we can acknowledge them.

Great MDM

Vorteile:

This tool was clearly designed from an macOS admin's point of view. Incredible functionality and very easy to use compared to some of the competition. Support is fantastic, and a great solution engineering team to help with any struggles. I've recommended Kandji to many others, and will continue to do so.

Nachteile:

Nothing really. It hit all of my requirements.

Amazing software

Vorteile:

The support team, UI of the dashboard (even if some small changes should be done, to improve even better the experience). We tested some other competitors and Kandji is the easiest and most reliable tool we found on the market.

Nachteile:

Some parts of the UI on the dashboard should be improved.

The Best MDM Solution.

Vorteile:

We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.

Nachteile:

One feature I wished that Kandji offered was a built-in remote screen sharing option but I understand their reasoning why not to and how they want to align with Apple’s policies.

Easy to use, good value

Vorteile:

Easy user interface allows me to manage rollouts and updates at the enterprise level easily. Works well with all the software we use. Self service tool eliminates a lot of individual support requests.

Nachteile:

Forced a Zoom update once in the middle of an All Hands I was presenting. Small disruption but I wish I could have avoided it.

Review

Vorteile:

Ease of use, intuitive UI, easy to process and resolve errors

Nachteile:

Perhaps the error codes could be a bit more helpful

Robust, easy to use and does the job

Kommentare: Great customer service and helpdesk

Vorteile:

Simple to deploy onto our macbooks and ipads that we own

Nachteile:

There were no cons to using Kandji. It exceeded our needs.