Bewertet am 7.1.2019
Bianca l. P.
Vorteile: The API is so simple to work with, it makes developing fun! We use their postcards API to send thank you postcards to first-time customers, and the address verification API to check addresses before shipping orders. The Address Verification has saved us so much time speaking to UPS to update incorrect addresses and lots of customers that are no longer blaming us for wrong address.
Nachteile: None. We haven't had any problems with Lob!
Bewertet am 1.2.2019
Clean API but delivery time is slow
Vorteile: Really easy to get started sending letters, and HTML template support ensured the letters we sent look great
Nachteile: The printing and delivery speed ultimately wasn't what we were looking for - we'd submit a request and it would take 4 days to get mailed out, and another 2-3 days for recipient (US) to receive.
Bewertet am 30.12.2019
Very good software for automated mail pipelines
Vorteile: Good documentation, easy to get started designing a template for a postcard and programmatically mailing it.
Nachteile: I would have appreciated seeing some best practice guides, maybe a few examples of working through a project start to finish (instead of just the API documentation). It's possible they may actually have this on the website but I wasn't able to find it at the time.
Bewertet am 19.11.2019
Kommentare: We use Lob to send personalized welcome messages to our customers, improving overall customer conversion rate.
Vorteile: Clear and simple API documentation made it easy to use. Experienced no issues after initial implementation, meaning we could just set it up and forget about it.
Nachteile: Price per mailing is a little high at low volumes, but worth saving the hassle of mailing yourself.
Bewertet am 16.6.2019
Poor Product Quality
Kommentare: Lob has great developer docs but an extremely lack luster product. Supply chain issues are a huge red flag and we are concerned there are bigger issues at play.
Vorteile: Lob has great developer documentation. The developer docs are easy to read.
Nachteile: 1. Set-up time is extremely intensive. Since lob is an API we needed to hire developers to setup the direct mail functionality. We also had to keep them on staff to maintain it. $$$$ 2. Product skews are extremely limited. Very few options to choose from. 3. Quality was lack luster. We noticed that the same size postcards were being printed in two different states. Each print facility was using different paper weights. Extremely sketchy quality.
Bewertet am 5.12.2019
Easiest way to send mail using an API
Vorteile: Lob is the best solution on the market for quickly and easily sending postcards and letters to customers. Their API is fairly straightforward and has all the functionality that we've needed.
Nachteile: It's on the expensive side for small projects. I wish the pricing scaled more favorably for running small experiments.