--- description: Detaillierte Informationen über Chatfuel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatfuel Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Dialogfähige KI-Plattformen](/directory/31596/conversational-ai-platform/software) > [Chatfuel](/software/181770/chatfuel) # Chatfuel Canonical: https://www.capterra.com.de/software/181770/chatfuel Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/181770/chatfuel?page=2) > Chatfuel ist eine herausragende Chatbot-Plattform für Messenger. Steigere den Umsatz, personalisiere das Marketing und automatisiere den Support mit Chatfuel. > > Bewertung: **4.3/5** von 28 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Chatfuel? Chatfuel ist eine herausragende Chatbot-Plattform für Messenger. Die Lösung hilft Agenturen und Unternehmen, Bots ohne Programmieren zu erstellen. Steigere den Umsatz, personalisiere das Marketing und automatisiere den Support mit Chatfuel. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 28 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Chatfuel - **Region**: San Francisco, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Angebotsmanagement - Automatische Antworten - Automatisiertes Veröffentlichen - Autoresponders - Berichterstattung / Analyse - Bibliothek für vorab genehmigte Inhalte - CRM - Chat / Messaging - Chatbot - Code-Free Development - Content-Management - Daten-Import / -Export - Drip-Kampagnen - Dynamische Inhalte - Echtzeit-Chat für Kunden - Einkaufswagen - Filesharing - KI/Maschinelles Lernen - Kampagnenmanagement - Kundenbetreuung - Kundensegmentierung - Kundenspezifisches Branding - Lead Segmentierung - Lead-Engagement - Lead-Erfassung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Mehrsprachig - Mobiler Zugriff - Multichannel-Marketing - Personalisierung - Pipeline-Management - Proaktiver Chat - Push-Benachrichtigungen - Review Management - Social-Media-Integration - Third-Party Integrations - Transfer / Weiterleitung - Verwaltung mehrerer Konten - Vorkonfigurierte Bots - Website-Management - Zielseiten / Web-Formulare ## Integrationen (6 insgesamt) - Dropbox Business - Evernote Teams - Gmail - Meta for Business - Twitter/X - WordPress ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software) ## Ähnliche Kategorien - [Dialogfähige KI-Plattformen](https://www.capterra.com.de/directory/31596/conversational-ai-platform/software) - [Social Media Tools](https://www.capterra.com.de/directory/30781/social-media-marketing/software) - [E-Commerce Plattformen](https://www.capterra.com.de/directory/3/ecommerce/software) - [Werbeagentur Software](https://www.capterra.com.de/directory/30736/advertising-agency/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (202 reviews) 3. [Intercom](https://www.capterra.com.de/software/134347/intercom) — 4.5/5 (1131 reviews) 4. [Denser AI](https://www.capterra.com.de/software/1064391/denser-ai) — 5.0/5 (31 reviews) 5. [Crisp](https://www.capterra.com.de/software/151292/crisp) — 4.6/5 (147 reviews) ## Nutzerbewertungen ### "Facebook Messenger Chatbot-building made easy\!" — 5.0/5 > **Yann** | *7. Mai 2021* | Onlinemedien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that\! > > **Nachteile**: Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... ----- ### "Great chat bot tool for beginners" — 4.0/5 > **Verifizierter Rezensent** | *4. Oktober 2021* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. > > **Nachteile**: It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. > > This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. ----- ### "OK product, bad suport." — 1.0/5 > **Felix** | *4. November 2024* | Konsumgüter | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. > > **Nachteile**: The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. > > I would describe my overall experience as "meh". ----- ### "I started in 2016 .." — 5.0/5 > **Pierfrancesco Maria** | *27. März 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The simplicity of building a chatbot is impressive even if you have zero skills > > **Nachteile**: Free version too limited ... before it was much more performing ----- ### "A good chatbot for your Facebook messages\!" — 5.0/5 > **Rocio** | *8. September 2022* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. > > **Nachteile**: Sometimes some customers are not satisfied with the answers but it happens with all chatbots. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/181770/chatfuel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/181770/chatfuel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | ----- ## Strukturierte Daten