smartQ Erfahrungen

Great Basic Drag n Drop Workflow

Kommentare: The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz.

Vorteile:

Simple, elegant user interface, easy to configure basic drag and drop workflows.

Nachteile:

File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal.

The Great Ops Manager

Kommentare: I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time.

Vorteile:

The visual is by far the most likeable feature. It lets you see the actual status of all projects (presents and futures)

Nachteile:

The only con is that the archived projects are not easy to duplicate. You can, but it is not as easy as all the additional functions the software has.

Work in progress

Kommentare: It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease.

Vorteile:

Basic needs of project management software.

Nachteile:

The Interface is horrible, hard to look at, stuck 20 years ago. It didn't meet our needs for completing our projects with ease.

No-brainer for project/task management

Kommentare: A+++

Vorteile:

Everyone on my staff uses this and it has become the basis for our weekly 1-1s. Its an ideal tool to track the status of every project someone is working on and you can either go high-level or dig into the details.

Nachteile:

Zero complaints. We have used this software for 5+ years and everyone on the team loves it.

Easy to use project management tool

Vorteile:

It is simple and easy to use. When I was looking for a tool for project management, I wanted it to make sure project management didn't become my full time job. This helps keeps projects organized without a ton of hassle.

Nachteile:

It is a bit limited for exporting and chatting.

Excellent Organizational Tool

Kommentare: I'm using my client's version of SmartQ to work with them on email deployment services. I love the ease of use and that it keeps me organized. It's so easy to log in each day and see what's assigned to me or what's coming down the line.

Vorteile:

The dashboard view. I love that you can set up different categories and easily drag a ticket from one to the other.

Nachteile:

That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket.

Great affordable tool for project management across teams

Kommentare: We use SmartQ for internal project requests and troubleshooting for managing our SaaS integrations. Different team members across the organization are able to submit a request for projects to execute or things to look into and troubleshoot. From here, they're able to see the status of the project/request based off where the ticket is positioned in the "Queue".

Vorteile:

I learned/used SmartQ in less than an hour - it is highly customizable to fit your team's need/use. You can add as many required fields as you need on a ticket submission, and you can grant access to people across different teams. It's really common-sense to use.

Nachteile:

I think the design/user interface can use a face-lift... but honestly don't think it matters that much - it works well for what it's inteded for.

Get's the job done

Kommentare: Get's the job done, It's something we use everyday but would like to see new features introduced. Improvements to be made in the mobile app would be good.

Vorteile:

The opportunity to have your jobs listed out, all in one place, simplifies workflow for the team

Nachteile:

There is a lack of features that enhance the workflow, make things easier, the App does not seem to do as good a job as when using it on a desktop. App should have either more features or at least match the features.

Easy to use software

Vorteile:

User friendly it makes my job easy. i have all my work at the touch of my finger

Nachteile:

i have nothing negative to say about this

North County IT Consulting Serivces

Kommentare: I am using SmartQ as a help desk. I can track multiple tickets from multiple customers and multiple levels of support. Overall, I have a good experience with SmartQ. It has been worth the bill.

Vorteile:

It's easy to use and creates great workflows. There's a lot of options to make tickets stand out when they need to.

Nachteile:

Inability to email anyone outside of licensed users or ticket originators. I'd like to send email updates to my customers but the ticket originator may not be the person who needs the information. In many cases, they contact me with a problem and I create the ticket. This means I had to buy accounts for my key customers and still need to copy messages to email to send to people who submit tickets through my email.

smartQ is an Easy, Efficient Project Management Tool

Kommentare: My overall experience with smartQ has been wonderful. I'm not sure how I'd ever get my work done without it. We juggle so many projects at one time, it is really hard to keep track of stuff and smartQ just takes all that hard work out of my hands. The customer service has been great as well. I've actually seen my suggestions made - and quick too! It's very cool to know that they truly listen to feedback - makes me feel like part of their team!

Vorteile:

I love that smartQ makes tracking projects a breeze. From creating the ticket, to archiving the ticket, everything is meant to be easy and efficient. We're able to keep track of notes for each project, and if a few years go by and we need to pull up a project again, we can find it in a few seconds in the archives. Then...voila! There are all our notes, and even times/dates of when things took place.

Nachteile:

I think the ONLY thing I don't like is that the "upd" tag that comes on when a ticket is updated, never goes away unless you click on the ticket again. I think that is great if you're NOT the one who made the update. But if you're the one who updated it, I think that it would be much better if it went away in a few hours, or something. That's my only complaint though!

Great tool we have used it for years.

Kommentare: The support for this tool is very good. The help desk is responsible and fast to address a question or concern. We have considered replacing it with other tools with more features and our users have had drastic reactions that they love it and don't want another tool. That is the best praise any software can get.

Vorteile:

This software is economical, it is easy to use and setup. We use it for many things in our organization including tracking request from external parties. We also track cross-department internal workflow using the tool. The best features are the ability to set up your own workflow, the ability to create tickets via an external e-mail and the ability to get alerts when a ticket is edited or reaches a stage in the workflow. Color coding of tickets has also been helpful to visually categorize tickets.

Nachteile:

The only downfall for our use is that all incoming tickets not created within the software have to come into the same project. Having rule bases filters that allow the tickets to get separated when received would make this a better product.

Great to use but need some improvement

Kommentare: Overall it satisfy our company needs and easily to understand how it works, some improvement might be needed in order to give more efficient ways for client to use it.

Vorteile:

easily to understand its function, easily to implement and customize the outlook and feature we want.

Nachteile:

After the update, ticket turn red if pass 'require by date', however it won't turn it back even i change/update require by date to a future date, every time need to manually adjust it.

Good Project Management Software

Vorteile:

This software enables us to organize projects and promote visibility of project progress and collaboration

Nachteile:

It is difficult to search past projects once they are archived

Simple, easy to use

Kommentare: Easy functionality, easy to use. Simple and basic, doesn't have any exciting features but gets the job done.

Vorteile:

Easy way to track your work. Customizable to track steps as you see fit and relevant. Overall metrics help you report standard timing.

Nachteile:

Not able to drag files into the ticket like a folder. Tags are hard to control and keep consistent since you can add them on the fly, duplicates can occur.

So-so project management software

Kommentare: SmartQ works well enough, and it has handy features like automated emails when a project is assigned to you. But it's just not as powerful as some other software out there for our purposes. I will give a shout-out to their customer service, though! They've always responded quickly and personally to me, even preserving a particular feature that our team used while it was being phased out.

Vorteile:

It keeps most of our projects organized in one place.

Nachteile:

There aren't enough integrations with other applications we use, and SmartQ isn't as flexible as something like Notion or Airtable for the specific ways our team would like to organize our projects.

Great for organizing workflow

Kommentare: Very happy and the team at smartq was always very helpful. They also listen to customer feedback, it happened that the featured I recommended was quickly introduced.

Vorteile:

It's easy to use and offers lots of ways of sorting, filtering, tagging & archiving the todos.

Nachteile:

Nothing really, it does what it's supposed to do.

Customer for over 4 years.

Kommentare: It's improved our quality of life at work vastly, I definitely recommend this product to everyone I come across if they're looking for a solution to improve efficiency and quality of work overall. We had paper lists everywhere for work orders and Smart Q eliminates that by allowing you to create a work order section and other variances for work related items. We have an open orders section, an RMA section, and a needed parts section.

Vorteile:

I like the ability to add your own options and to have it accessible through multiple accounts on multiple machines. Eliminates paper trails when it comes to manufacturing and ensures quality as long as the proper information is entered.

Nachteile:

The report features could be improved with more available options to change and download a custom report.

Exceptional Product and Exceptional Value

Kommentare: The software is essential for organizing and working our development tickets. We have been able to customize it to adapt to our constantly evolving processes and controls.

Vorteile:

Ease of use and customization. Drag and drop interface. Email notifications. Intuitive visual layout.

Nachteile:

Limited archiving capabilities. Limited flexibility to delete or change certain components of tickets. However the product is constantly evolving to improve and mitigate the challenges.

Straightforward and easy to use.

Vorteile:

The user interface is straightforward and makes it easy to get a bird's eye view of all of our projects, and filter by status or project type. The comments on each ticket are easy to use and make communicating with team members easy.

Nachteile:

There are frequently issues/delays in uploading large files to tickets, sometimes with the request timing out before the upload is completed, forcing me to start over several times uploading design documents or photos.

Best product for the price

Kommentare: All positive. With the ability to customize and the introduction of new features and expanded capabilities, the software has allowed us to scale our operations, improve efficiency and meet customer demands for compliance.

Vorteile:

Ability to customize, layout, ability to export for reporting integration. Simple and powerful.

Nachteile:

There is no deficiencies with this software

SmartQ User Experience

Kommentare: Overall, I've never experienced any major issues with smartQ! It makes my day-to-day tasks much easier just from looking at the home page. I would recommend smartQ for all project teams needing to implement a visualization/work-flow.

Vorteile:

It has an easy and user-friendly interface with drag and drop features so that tickets can be easily tracked. I also like how we receive email notifications with the URL links. It makes it easier to navigate to the tickets and read through the comments.

Nachteile:

When we (the administrators) manually create tickets for a requestor, it does not send automatic email notifications to the intended recipient. Rather, we have to send the email via Outlook, and have to make sure to attach the emails to the ticket for auditing purposes.

SmartQ Use Review

Vorteile:

It's quick and easy to use. The features of moving tickets (and assigning them) is useful for my daily work functions. It's also easy to see what exactly I have on my plate and helps keep me organized.

Nachteile:

There are times that the 'email from ticket' function doesn't always work. Luckily, this doesn't set me back much but it is something I noticed.

Simple but Powerful

Kommentare: We have used this product for over two years it has allowed us to visually manages some processes and improved our response time for our customers.

Vorteile:

The queues are simple to use. Short learning curve. Good reporting

Nachteile:

Access for External users is limited and not a versatile as I had hoped.

Detailed to-do list at your fingertips!

Vorteile:

SmartQ has been a lifesaver when it comes to organizing all project requests and status. I love being able to have everything in one spot with ALL the details I need. And it has significantly reduced the number of emails in my inbox. I also like having the archives.

Nachteile:

I do not like how the tickets go to "red" when the due date has been extended. Makes me feel like the ticket is still overdue but it's not.