Intermedia Unite Erfahrungen

Excellent product, exceptional support

Vorteile:

We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Nachteile:

No complaints. It does everything we need it to do.

One Stop Shop for Voip needs!

Kommentare: prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me.

Vorteile:

This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!

Nachteile:

Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate.

NOT Phone orientated .... But it works

Kommentare: The phone works decently, but it seems as if they do not focus on phone calls as much as their other services

Vorteile:

Phone calls consistenrtly go through, good call qualities, good customer service

Nachteile:

Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call

Best Tech Team on the net.

Kommentare: Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Vorteile:

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Nachteile:

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Best in class

Kommentare: It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option.

Vorteile:

We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free…

Nachteile:

That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services.

Great solution for our team that saves us $$$ too!

Kommentare: I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Vorteile:

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Nachteile:

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Excellent product & excellent customer service

Kommentare: Wonderful!

Vorteile:

Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Nachteile:

We cannot think of anything we woudl want to change.

SO much better than Microsoft's exchange services

Kommentare: Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Vorteile:

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Nachteile:

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

happy intermediate unite customer

Kommentare: this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem

Vorteile:

very good on boarding process, and very user friendly

Nachteile:

so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth

Great online phone system

Kommentare: We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service.

Vorteile:

Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider.

Nachteile:

Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything.

Great Service and Office Communication Solution

Kommentare: We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period.

Vorteile:

The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia. Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform.

Nachteile:

The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage.

Intermedia Review

Kommentare: Since initial set up, we have had a great experience with UNITE. We use it for our office phone and fax.

Vorteile:

Being able to download the Intermedia ap and use my mobile phone when out of the office to answer business calls has been a great feature.

Nachteile:

The costumer service was great when we originally set up the account. However, setting up the voicemail for our office was difficult and took longer than I felt it should.

The best decision

Kommentare: More control and the information are always available. Great onboarding setup and support

Vorteile:

The product is very easy to use; provides many options and benefits unlike the typical phone system. I have had excellent tech support especially when we moved, Intermedia made sure the system was working to its full potential. Customer service is also excellent. Shold have purchased this system years ago

Nachteile:

The voice message is hard to understand at times. It would be nice to have the verbiage for the respectful industry, so the message makes sense when it's played back

Unite Review

Kommentare: The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. Many missteps so far.

Vorteile:

It is fairly easy to use. The customer service is excellent but it takes a long time to get to a actual technician.

Nachteile:

A lot of the features take many steps in to use. Can't configure a basic console for certain users. The customer service is excellent but it takes a long time to get to a actual technician.

Excellent Client Focused Tech Support, Regardless of the complexity or simplicity of the request

Kommentare: excellent

Vorteile:

By the way, your survey should include "Consulting" as a industry. As professional technical consultants we actually work in "all' of the categories you listed. I selected architectural / engineering because I could not complete the survey until I made a selection. This selection was because our work typically includes some of this category, but certainly not all.

Nachteile:

I have no "cons' and really find irrating that I can't take this survey unless I type something in your box. How about having an selection such as "N/A."??

Great Solutions that Grows as You Grow

Kommentare: I would choose this service provider again. They also offer great pricing on hardware which is an added benefit.

Vorteile:

Robust, crisp (requires strong internet solution), easy to use, great value. It's easy to use and the customer support was very helpful setting up the system. Technical support is also easy to reach and great to work with to resolve any issues that may occur.

Nachteile:

I don't have a lot to compare this to but the service I've received over the years keeps me with this Intermedia. It was easy to add lines, including an 800 number. The only con I have isn't related to Intermedia. However, the con is for VOiP vs a land line.

Vice President

Kommentare: We've been working with Intermedia for about 5 or 6 years now and have had great success with there exchange software. You can't beat there customer service and the knowledge of there level 2 engineers. We're a small business and couldn't be happier since switching from 365.

Vorteile:

Our business primarily is run on Outlook and access to public folders. Intermedia Exchange Server with Sharepoint is extremely reliable and runs incredibly smooth every day.

Nachteile:

We like everything about the Exchange and sharepoint interface.

Install review

Kommentare: What few questions or problems were handled quickly by Intermedia staff, or the local installer techs.

Vorteile:

The installing company added the Intermedia products, switched out the analog phones to Voip phones and had us running in a very short time, with minimal down time.

Nachteile:

Haven't had any issues with the install or operation

Lots of Features & Excellent Customer Service

Kommentare: Transitioning from landline to VOIP was seamless and easy.

Vorteile:

Flexibility with the software is great. I can talk from my office or on the go. Setup was easy and intuitive. Customer support was GREAT. They kept working on the issue(s) until they were completely resolved. Very pleased with customer support.

Nachteile:

VOIP connections periodically drop voice packets.

Ahead of competetion

Vorteile:

I like sound quality and prompt technical support.

Nachteile:

I can not think of any thing at this time.

Excellent product and service

Kommentare: Excellent experience.

Vorteile:

Everything. It’s easy to use and make changes and it has a fantastic customer service

Nachteile:

I Wish you were providers of internet service. Any plans to do that?

Perfect for small business

Vorteile:

The time invested for the initial set up was minimal and I received the support needed to customize my product for my business. The monthly cost is well within my budget and the ability for the system to grow with my business was hands down the biggest deciding factor.

Nachteile:

No real cons with the system. The system is very robust so I do need support when customizing but the support is always there.

Intermedia is a great deal for a small company

Kommentare: I almost never call customer service, but when I do I get a quick response and solve any issues with courtesy.

Vorteile:

The features are suitable for small companies and inexpensive. Customer service is always polite, professional, and fast.

Nachteile:

It does require continuous internet feed, so if the internet is down you have no phone service.

better, Cheaper

Kommentare: we replaced legacy email hosting and realized we were being grossly overcharged. our cost went down 75%+.

Vorteile:

it works and is much cheaper than what it replaced.

Nachteile:

nothing. it works great. why will this not allow me to submit?

Best in Quality and Service

Kommentare: I am a customer forever!

Vorteile:

The flexibility and the service. They respond quickly to concerns and they go over and beyond for customer satisfaction.

Nachteile:

Nothing! I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base. But that problem has been alleviated.