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Über 71lbs

Helps companies audit and claim refunds for late delivery, incorrect charges on the carrier's invoice, and lost or damaged packages.

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Nutzerbewertungen filtern (9)

Mike A.
IT Technician in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy Solution for Small and Mid-Size Businesses

5 vor 4 Jahren

Kommentare: Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Vorteile:

This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Nachteile:

We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Antwort von 71lbs

vor 4 Jahren

We are very appreciative of your review! Thank you for taking time to give us this feedback.

Angel L.
E-Commerce Mgr in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent idea but a bit demanding with the 50/50 pricing expectation.

4 vor 4 Jahren

Kommentare: Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Vorteile:

The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.

Nachteile:

Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Kevin R.
pres in USA
Möbel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WHAT A SCAM

2 letztes Jahr

Kommentare: finding there competition to leave them

Vorteile:

[SENSITIVE CONTENT HIDDEN] with 71lbs says they do NOT respond to email. When you call, all you get is voice mail and she doesn't seem to respond to that either. So I am NOT getting any help from her and 71lbs. I went to the CONTACT US on the 71lbs site, silled out the lengthy contact us to [SENSITIVE CONTENT HIDDEN] of 71lbs, hit SEND and it says I am NOT authorized to use this and wiped out all of my information

Nachteile:

This has got to be the SCAM of the century. Brag about FedEx etc and they won't even help verify your own accounts/payments.

Matt h
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

A Consultant's Dream

5 vor 8 Jahren

Kommentare: I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.

Vorteile:

45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Nachteile:

50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)

Mike B.
President in USA
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

71lbs is a no-brainer!

5 vor 2 Jahren

Vorteile:

They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.

Nachteile:

I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.

Max
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

This is a no-brainer

5 vor 8 Jahren

Kommentare: We have been using 71lbs for a few months now and love it. Who wouldn't want to receive refunds we were not getting before? They do all the work for us and we get our refunds every week. It's a no-brainer

Vorteile:

Refund money we would not have gotten otherwise No refunds, no pay to 71lbs

Nachteile:

Should have signed up sooner

Verifizierter Rezensent
US HR & Administration Manager in USA
Verifizierter Nutzer auf LinkedIn
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Terrible

1 vor 4 Jahren

Nachteile:

They are trying to charge us for refunds we never received from FedEx. I have asked for proof that there were refunds and they cannot provide any proof but are still threatening us. I have contacted FedEx and they said they have never given us a refund but 71lbs will not accept that and is still trying to bill us for something we never got. Total scam.

Vincent t.
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Quick signup and got money back in the first week.

5 vor 8 Jahren

Kommentare: This is too easy. It took me 30 seconds to signup and in the first week we had $700 in refunds. I wish I could go back and collect all of last year's refunds too. Best idea we had this year.

Vorteile:

Free found money.

Nachteile:

FedEx & UPS only let you go back 15 days to claim refunds.

Stephanie
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Awesome app!

5 vor 8 Jahren

Kommentare: easy to sign and 71lbs gave us refunds in a few days. Pretty cool service.

Vorteile:

I don't have time to track this, 71lbs app does this for me an gets me refunds. What else can I ask for.

Nachteile:

I wished I would have signed up before.