PracticeStudio Erfahrungen

Lot of Great Options

Kommentare: Only has went down a few times while we were open. The scheduling system is great, the note taking is good as well. Getting reports for specific things is a challenge in the scheduling system. The customer service is pretty good- You send in a ticket and wait for someone to get back to you, which is good if there is an issue that can wait. Not good if it cannot wait. It's easy for them to take over a single computer that is having issues and getting it resolved quickly.

Vorteile:

We have more than 1 location and it's easy to switch between them. We can schedule, Do patient notes, run reports, integrate with other software such as texting software, good training videos.

Nachteile:

We have many different providers doing very different things and this software isn't very friendly for that.

Customer Service Bar None!

Kommentare: The customer service is bar none. If you have an issue, you put in a ticket and will receive a call. They will call until the ticket is closed. They are friendly and knowledgeable and never make you feel like an inconvenience. Quite frankly, I felt like we were friends. We were with them for so long that it became a bit "messy" due to employees that came and went and setting up things with too many variables resulted in needing a clean and fresh start. It was difficult to train new employees due to the complexity of the software. It almost went to deep and so many layers that for the day to day front desk and check out became a LOT. Overall great people, and I believe in their software development team and are always coming up with ways to make it better.

Vorteile:

1. CUSTOMER SERVICE. 2. The ability to scan directly into pt EMR 3. The ability to make and print deposit slips 4. Text reminders - patient communication pkg was easy 5. End of Day process 6. The appearance and personalization on the schedule

Nachteile:

1. Too many variable options for running reports. 2. Doesn't integrate with a lot of other platforms/not many choices for POS company, online scheduling, clearing houses. 3. The registration lay out is choppy, when talking with ins there is a lot of flipping back and forth/Date of birth on one page, insurance on a couple of different pages. 4. It is not cloud based, the software has to be downloaded, therefor you cant see the schedule or work from anything but a PC that they have downloaded the software on. 5. The cost. Anything outside of the normal day to day is an extra monthly charge. The base price is a little higher and then your adding on for any extra services. An additional Dr fee is $85 per month where as most others are covered with at least 2 providers.

EHR program

Kommentare: Mediocre. Was quite expensive and was not simplistic at the time

Vorteile:

Some staff were very nice. Other were difficult and it seemed like a bother

Nachteile:

Cost and wanted me to pay a large sum for my own data upon switching

Office Manager/Certified Professional Coder view of Practice Studio

Kommentare: The scheduling functions are wonderful and very easy to modify. In a typical day we start with 20-30 patients scheduled for one Chiropractor and will turn over 30%, have another 10 patients call in and 5 to 10 patients walk in. The billing and reconciliation functions are also smooth and easy to use. The codes can be modified to automatically include modifiers. The premade reports are adequate. They can be modified but it is not intuitive. And exporting the data to modify for other use can be problematic as some fields don't make it to an excel spreadsheet. The customer service is beyond reproach! All the support staff are supportive and responsive. The training videos online are wonderful and very helpful! I like that the personnel not only will fix my issue - they will show me how to make the modifications for myself for my future needs. The charting screens are very touch screen friendly. The only drawback is the occasional need to hit an extra button to navigate. It is not intuitive as to when you can go directly to a screen and when you need to hit the "Next" button. For achieving Meaningful Use - this company has it dialed in. They have specific videos to help make the process much less daunting! I am very happy with this product and would strongly recommend it to other offices.

Great Support!

Kommentare: Best aspect of this product is the technical support. Very strong in meaningful use implementation. We have used this product for 10+ years.

Vorteile:

Techical support, easily accessible and well-produced training videos, meaningful use assistance, working with the same technical support staff for 10+ years. You cannot find that type of consistency in staff anywhere these days.

Nachteile:

Pricey for our small office.

Firm Grasp of Regulatory Landscape and Awesome Tech Support

Kommentare: Practice Studio has powered our practice for more than ten years. The thing I respect most about Micro Four is their ability to shepherd Practice Studio through constantly changing technical and regulatory environments. However, it's not enough that the product be up to date in both of these areas. We need help USING the software in the most effective way to achieve excellent patient care and incentives through programs such as Meaningful Use and PQRS. This is where Practice Studio's EXCELLENT customer service comes in. Their technical staff is the most experienced and accessible that I have come across in the use of any software product. I feel it says a lot about an organization when you are able to speak with the some of the same support staff over a period of more than ten years!!! Our office switched software products briefly a few years back and boy did we appreciate then what Practice Studio offers in terms of technical support! We headed back to Practice Studio within a few months. Practice Studio is the best of both worlds: established with a great track record and technical support but always on the edge of what is coming next. I highly recommend this product.

Difficult to use, lacking customer support

Kommentare: While we understand integrative practices present a unique challenge for EHR systems, we feel PracticeStudio has a ways to go before all our needs are satisfied. We are planning on staying with them for now, but only on the hope that some of these issues will be dealt with.

Vorteile:

PracticeStudio is one of only a few EHR systems out there that can handle a multi-disciplinary healthcare practice like ours. It offers billing and storage of medical records, as well as documents and other important parts of treatment.

Nachteile:

Many of the functions are not intuitive and the database reports do not work. It is also difficult to maintain organization given the number of capabilities and intricacies of them all. We are also often frustrated by the customer support and feel the team members can be rude and dismissive of our issues.

Bad Excuse for EMR

Kommentare: It was a EMR that was in place when I went to work for this company. It is a program that needs lots of work. It is not a menu driven EMR, and requires a lot of typing. A true EMR should be geared to work for your practice. This is not the one!

Vorteile:

The only thing with this program that was good, is you could say you were electronic.

Nachteile:

This is a poor example of a truely functionable EMR. You must type alot in this software. It is not menu driven which leaves the door open for alot of human typographical errors. Support is not good.

Software for Internal Medicine practice

Vorteile:

The software is very user friendly and can be customized to fit the individual needs of different providers. Excellent claims management and reporting. The customer support is always available , knowledgeable, and friendly.

Nachteile:

The product has had little exposure in our area so new employees are rarely familiar with the product.

Complete EHR and Practice Management Integrated Package

Kommentare: We have used Practice Studio's Practice Management software for 17 years. When we decided to move to EHR, I looked closely at 4 major providers and concluded that Practice Studio was as good or better than any other choice. After choosing software that will get the job done, the MOST IMPORTANT is the SUPPORT. This is where MicroFour really stands out. They are very timely and helpful in solving any problems that develop. The programmers are very responsive to suggestions. Much, but not all of the software is fairly intuitive. MicroFour was in the 5% of all EHR software firms that was ready to go to be certified EHR Level Two. They have made the Attestation process pretty simple and we have receive our checks as promised from Uncle Sam.

Do Not Waste Your Time or Money

Kommentare: Not good - they will not work with us.

Vorteile:

Lots of bells and whistles. Longevity of the company.

Nachteile:

Ease of use. Complicated. Ledger looks like like DOS system. No good packages. Very expensive for the value. Support is ok - very slow process becuase the system is very complicated. Will not do refund. You have to pay a lot of money up front for implementation/training/setup. Lots of work to setup. If you cancel, you have to send a letter by mail (cannot cancel by email). Once they receive it, they will cancel and you have 30 more days and have to pay for a system you are not using. Longevity of the company, but they have really modified their system to be very technical.

Practice Studio Review

Kommentare: I am very pleased with the Practice Studio (X16) EHR software from MicroFour. I have enjoyed excellent Customer support, and feel that I have a business "relationship" with both the sales and support staff. The Software is very thorough, and admittedly complex, complying with all standards for proper documentation. But with the education I got, usage is quick, efficient, and fits my needs exactly. I can go into as much depth and detail as I choose, or easily roll records forward with just the essentials with a few keystrokes. I get timely, accurate information in responses to questions or tech needs. I highly recommend Practice Studio for EHR.

I have had Practice Studio since 1998

Kommentare: I greatly appreciate the Practice Studio Program features and how easily I have become custom to the use of all it's features. I started with Practice Studio in approximately 1998, and have watched it develop into one of the most comprehensive but easily used programs I have had. The customer service unit at Practice Studio is prompt and extremely helpful in all ways if you should ever need their assistance. I give this company more than 5 stars and will continue to utilize their program. The only thing I wish is that they were a bit closer, so if I wanted onsite training it would be easier to obtain.

Practice Studio Review

Kommentare: I have been using Micro Four's Practice Studio for chiropractors for over 15 years. They have always been on the cutting edge of EMR technology. The system is ready to use out of the box and can be easily customized to fit your practice style if needed. Their support is very fast and very helpful...we have never had an issue that could not be fixed beyond a day or two. They also have made it easy to comply with Meaningful Use measures and have helped me collect thousands of dollars in the incentive program. I highly recommend Practice Studio for any medical office that needs to convert to EHR.

Practice Studio Suite of Products

Kommentare: Although goverment regualtory oversight makes all EHR systems cumbersome and expensive, our office has arrived at the conclusion that Practice Studio Suite of products hasd the best sysytem we have seen to date. We have had the opportunity/burden to use at least 4 other major EHR software products. PS has the most efficient, most adaptable product on the market.
Support with Practice Studio is very efficient. Their trackable system and response time is 10 fold better than anything else we have used. I recommend anyone looking for an EHR, to look long and hard at PS!

PracticeStudio User

Kommentare: Excellent software, service and support and would highly recomend this software.

Vorteile:

The softare has worked great from the billing, scheduling, financial reporting and insurance claims processing. Love the claims intergration into the software. The touch screen charting is the BEST!

Nachteile:

Nothing that we have run into as we have used the software for over 10 years. The company will listen as we make suggestions and have been great at improving the software.

Lots of features - can customize everything

Vorteile:

Our favorite feature of this system is the fact that you can customize almost anything. Also, they do pay attention to suggestions that clients give them and we have seen some of our suggestions get added to the software on the updates.

Nachteile:

It is a lot of detailed information, but you are definitely paying for it. It is the most expensive program we have used to run our practice and for a small business, sometimes you have to choose the basic but affordable option instead of all the shiny bells and whistles.

Very user friendly EHR

Kommentare: The system is very easy to understand and master quickly. The flow is intuitive and covers all the basics without having to develop your own templates. At the same time some of the preset buttons are not descriptive enough. Scheduling is simple and the practice management side is well integrated with the EHR.

Long Term Customer

Kommentare: We currently use Practice Studio in all four of our offices. The attention to detail, opportunities for customization, high level of customer service, and the ongoing innovation is the reason I have remained a customer for 16 years. Dr. Nathan Unruh
Envive Chiropractic

Great for Family Practice

Kommentare: So easy to use for a variety of patient conditions and easy to customize for each patient plan of care. I even add my own patient ed articles!