Starmind Erfahrungen

Empfehlenswert

Kommentare: Weiterbilden

Vorteile:

Netzwerken, Benutzerfreundlichkeit, Austausch

Nachteile:

Aktualität, Langsamkeit, B, Behäbigkeit,

The Swisscom Brain

Kommentare: It feels like Google made a baby with Siri.

Vorteile:

In a large company like Swisscom it's not easy to quickly find the right person to help you out with a problem. Starmind, which powers Swisscom's Ask-The-Brain tool, makes this really simple. Questions can be submitted anonymously, and then the system automatically matches it up with the people most likely to have the right answer.

Nachteile:

It would be nice to see more integrations into other tools that are used on a daily basis, like Teams, Confluence, or Outlook, to avoid having to search in multiple tools. But I don't know if this is a limitation of the Software or if Swisscom just hasn't tackled it yet.

Starmind

Vorteile:

- customer support. [SENSITIVE CONTENT] is always very kind and helpful. - Out of the box integrations - simple to use - the ability to precapture questions and answers for software rollouts (with knowledge spaces)

Nachteile:

- Search should be better (more like Google Search) - Every user should be able to mark knowledge thats important for their work - Individualiced filters should be possible - Status of Feature requests on canny is not always clear and it takes a lot of time untile someone reacts on them - beeing able to ask questions that are not recognisable as such

A handy and great tool complying to what it stands for!

Kommentare: I assume it is time consuming for all those who read things they do not really need

Vorteile:

easy implementation after only one meeting as Pioneer the idea of knowledge sharing in shortest time is absolutely a must in a big company by this undocumented knowledge will not be lost completely

Nachteile:

users trying to get high ranking by providing data that might not always be useful information is sometimes shared without verifying background (by referring to a specific order, unconnected to general use) no idea how to search for specific data- a kind of data base would be great to keep the data documented and available for the future

Starmind Active User

Kommentare: I am attracted to Starmind because I love to share knowledge and support people. It is also my place to go to search for simply questions and answers. There is a source of information in there that if used properly it become a good platform to visit everyday.

Vorteile:

I like that people can write an anonymous question without being exposed. This gives them the opportunity to be open and honest. The people who write the answers however are known and can show their knowledge.

Nachteile:

No sure I found any that this point. I do like the software.

An excellent platform to build up / support Crowd Intelligence and Know-How Self-Service Models

Vorteile:

Great and easy-to-use platform to ease the lives of our IT Servicedesk guys as well as of our entire user community. Using the Starmind is great fun - and even provides knowledge and efficiency benefits.

Nachteile:

As pointed out earlier - sometimes, the "flood" of information tends to be even a bit too much... - Maybe it would be possible to add more obvious options to limit the overall information a little bit - this would make the platform even more valuable, I guess...

Excellent software to encourage open exchange on different topics in an organization

Vorteile:

Starmind helps us in an incredible way to encourage colleagues on a global level not to be afraid to ask questions. Through the feature to ask a question and comment on answers to their questions anonymously, colleagues are feeling more ready to ask anything that they are concerned about. Sometimes, staff in organizations are haunted by difficult or sensitive questions which they do not feel comfortable with asking to their manager or other colleagues. With Starmind, we have a safe space now to also get aware of and address those questions. In addition to that core feature of Starmind the design both of the web version and the mobile app are very user-friendly and the search function works splendidly. With hashtags and skill maps, it gets easy to identify colleagues who are experts in specific areas.

Nachteile:

For specific sensitive questions, it might be helpful if the question answerer could also remain anonymous, but his department affiliation would be shown. E.g., an John Doe from HR answers a question, but it will only be shown as "Anonymous, HR".

Useful tool but needs work

Kommentare: I really like it and enjoy to be able to contribute with my knowledge.

Vorteile:

Starmind is very easy to use. Many people can contribute with their knowledge and experience. I am one of the contributors and I am in level 18 at the moment . It is an addictive tool. In my spare time, I search for questions that I can answer. I am very competitive, and work to reach the highest level possible. This is an interactive tool since we can ask any type of questions and we can chat with other colleagues to get the best answer. There are helpful features such as Feeds, experts, dashboard and skill map which are very convenient for the user.

Nachteile:

I have seen many unanswered questions since over a year ago, it would be helpful to questions in a different section. A glossary will be helpful and an appendix for easy lookup of a word since there are many technical words used for a specific business unit.

Excellent tool to tap into the knowledge of any organisation

Kommentare: The tool is easy to use and easy to integrate and requires no training.
It has some gamification aspects that make using the tool interesting.

Vorteile:

The concept is quite simple: users ask questions and by analyzing the answers, the system clusters the employees according to skills. This is very powerful and allows to quickly find answers as well as helpful people.

Nachteile:

It is a bit of a challenge to deal with old answers - the answers have an "expiry date", but it would be nice to be able to retire answers automatically.

Starmind THE leading knowledge network

Kommentare: helps save time and energy for solving problems and finding answers

Vorteile:

easy to use good value for money solution-orientend makes sense and is a pleasure to use

Nachteile:

could be more attractive on the graphics and images side

Helpful Tool for New Joiners

Kommentare: I found anwers to question for which I otherwise would hava had to open a ticket.

Vorteile:

Common questions are being answered by people who are responsible for each segment. Anonymous questioning & answering is also a plus.

Nachteile:

Adding pictures or videos would be an advantage.

Feedback

Vorteile:

I really like the ease of use and the value of sharing information on this way with my colleagues.

Nachteile:

There are some questions who comes up again and again although they’ve been answered already. I think this can be fixed with an improved GUI

Great way of connecting employees cross geographical, functional and cultural borders

Vorteile:

I appreciate the easy-to use interface and the content understanding functionality that helps me identify if similar questions have been asked

Nachteile:

It would have been powerful to being able to connect to other databases and search in documents for the information

With Starmind hear from your Organization experts

Kommentare: getting expert into one umbrella was the biggest challenge which has been solved.

Vorteile:

Expert picking from the related queries helps end user to get an answer which is not possible via ticket or time consuming.

Nachteile:

Finding an answer for old question posted. Search can be enhanced.

I like it since years !

Kommentare: overall it is a really good experience. Particularly valuable fo rnewcomers who do not know who to ask / where to find informations and/or are afraid to ask questions.

Vorteile:

Like the team spirit coming from this collaborative way of working. I also like the challenge/ranking etc -> it becomes fun to help the others !

Nachteile:

Quality of the replies is not always perfect. Needs some distance/critical thinking sometimes. The good thing is that incorrect replies will receive bad rating from other users.

Very good product

Vorteile:

It connects people easily, adds value to employee interaction

Nachteile:

UI a bit confusing, recently asked questions should pop up more easily

Best online forum for water cooler discussions

Kommentare: Found a lot of opportunities and interesting collaboration opportunities

Vorteile:

Machine learning is great to find experts by topic. Replying to old questions should be discouraged using UX nudges

Nachteile:

More iconography and push features... Better semantic indexing visualizations

Fun way to keep everyone informed

Vorteile:

I love the way employees can help each other to solve common problems

Nachteile:

Sometimes it takes a lot of digging to get the right topic

Improve layout

Kommentare: I am engaged in providing technical solution to queries posted on Starmind. But reading response of non technical questions is also a great source of knowledge management.

Vorteile:

User friendly, the dash board, robust search

Nachteile:

the layout. I think the previous layout was better (may be a question of a habit) but for me the navigation bar ''Ask the ICRC'' on right hand side. Also would it be possible to put the dashboard on the top (a source of motivation how am I doing!!!) than at the bottom. Also ''Notifications' should be on Top that way its more catchy!

Big Fan

Kommentare: Working in Support I can avoid a lot of tickets if I answer users questions there.

Vorteile:

Quick and easy source for question and answers within the company

Nachteile:

Used sometimes as knowledge base by administrators and those entries often come on top which easy indentify them as "created" questions.

Excellent software - Does the best in every possible way

Vorteile:

Pros - Easy going UI Excellent UX and options Notifications are amazing and the layout is neat

Nachteile:

Not Applicable as i do not see any cons as of now

Sr. CRA

Kommentare: Easy to find answer to my questions.

Vorteile:

Easy to use. Nice to see anonymous questions and answer to find solution.

Nachteile:

People has to be encouraged to use Grapevine actively. Otherwise, the topics could not refresh as expected.

Starmind is a great tool for sharing internal knowledge, especially for multinational firms

Vorteile:

- the product is very easy to use - employees have full access to the knowledge of their colleagues who are located often far away from them - great sytem to share knowledge

Nachteile:

- The content is not well organized. There are sub categories, but the system does not automatically tell you whether your questions had already been answered in the past or not. That's critical to me.

Ask the Brain

Kommentare: good experience, I use it frequently and found good advices

Vorteile:

the concept behind is great. Enables networking and knowledge sharing

Nachteile:

Performance is matter to discuss improvements. The "my questions" button is missing to show all my questions

Easy to use platform

Vorteile:

Search features, recommend experts, privacy of the person asking the question.

Nachteile:

The points system. Makes users contribute who don't really need to.