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Über Remedly

Remedly ist die gesamte Software, die deine Praxis benötigt, in einer cloudbasierten Lösung. Überzeuge dich selbst: Plane eine kostenlose, personalisierte Demo.

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Vorteile:

Easy to use and very convenient with regards to the scope of my job.

Nachteile:

However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details.

Bewertungen zu Remedly

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,7/10

Remedly hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 56 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (56)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Using Remedly for 2+ years

5,0 vor 4 Jahren

Kommentare: Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Vorteile:

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Nachteile:

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Stephanie
Owner - Nurse Practitioner in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Remedly - A partnership in progress

4,0 vor 5 Monaten

Kommentare: I am glad I chose Remedly. I spent an exhaustive amount of hours trying to find the right product for our growing business. We have so many different systems for appointments, charting, etc. that bringing them easily into one space that allows staff to easily communicate amongst themselves and the patients, has been great.

Vorteile:

I like that it's all encompassing. I have a Health Spa that has multiple modalities, providers, nurses and needs to be really comprehensive. At a high level it has checked all of the boxes.

Nachteile:

Some of the cumbersome program settings that aren't tailored to our practices needs. Sometimes we have to piecemeal reports and organizational things (like treatments) to make things work. But overall, working with [sensitive content hidden] from Remedly, has been really great. [sensitive content hidden] is open to trying out different ways to make things work! I have a feeling we will continue to grow with Remedly and Remedly will grow with our business.

Antwort von Remedly

vor 5 Monaten

Thank you so much for providing such a glowing review on our platform and services! We can't agree more that using our comprehensive, powerful platform can really streamline practice workflows. We're also thrilled to hear you find our platform flexible to address your unique needs and that our creative solutions are working for you! We super appreciate you taking time out of your busy day to share your thoughts so others can benefit from your experience. We look forward to growing with you and your business as well!

Leland
Owner in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

5,0 vor 2 Monaten Neu

Kommentare: Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

Vorteile:

Customer service is outstanding. Help is a phone call away.

Nachteile:

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Antwort von Remedly

vor 2 Monaten

Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!

Joni
RN Injector in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Poor customer support

3,0 vor 3 Jahren

Kommentare: N/A

Vorteile:

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Nachteile:

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.

Antwort von Remedly

vor 2 Jahren

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually. It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients. Thank you for taking the time to provide us with your valuable feedback!

Betsy
Owner in Venezuela
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Remedly has been a great for us and our patients

5,0 vor 4 Monaten

Vorteile:

How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.

Nachteile:

Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden] now and she communicates said chances of improvement.

Antwort von Remedly

vor 3 Monaten

Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice.

Nick
Practice Administrator in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Change Electronic Healthcare Platforms Needed!

5,0 vor 4 Jahren

Kommentare: Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Vorteile:

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Nachteile:

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Sarah
Patient Coordinator in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for a small medical practice

5,0 letztes Jahr

Vorteile:

Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

Nachteile:

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

Antwort von Remedly

letztes Jahr

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

Veronica
General Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly recommend Remedly!

5,0 letztes Jahr

Kommentare: The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.

Vorteile:

The software is very user friendly and always getting updated with new functions that are used within the practice.

Nachteile:

Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software.

Antwort von Remedly

letztes Jahr

Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years!

Shonda
NP, Owner in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Using Remedly for 6 months

5,0 vor 4 Jahren

Vorteile:

I have multiple locations and sometimes the patients travel between locations, this product simplifies and streamlines the patient care. I can easily log in to one platform and manage the practice or book appointments without having to use LogMeIn to get to the computer program at each office. It also allows patients to have access to their own patient portal.

Nachteile:

Needs an easily accessible patient history, including services and retail pricing, that is available on check out

Antwort von Remedly

vor 4 Jahren

We want to thank you for your partnership and valuable feedback. We are looking forward to continue providing ongoing enhancements as a testament to our strong commitment to our customers.

John
John
Owner, Medical Director in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

DO NOT CHOOSE REMEDLY - LOOK ELSEWHERE

1,0 vor 4 Jahren

Kommentare: Incredibly poor

Vorteile:

It was a cloud-based system and my prior system was not

Nachteile:

They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics. This is on top of the fact their EMR faltered for nearly the entire year I used it. Never was able to run a single accurate report for metrics. Errors seen daily while charting.

Antwort von Remedly

vor 2 Jahren

Hello, John! We appreciate your input and are sorry that, despite many efforts, we were not able to come to a mutually-agreeable arrangement. We both decided to part ways and we wish you and your practice the best.

Deborah
DNP owner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Remedly EMR Review

5,0 vor 7 Monaten

Kommentare: Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.

Vorteile:

The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.

Nachteile:

Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.

Antwort von Remedly

vor 7 Monaten

Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer!

Felecia
Admin Assistant & Patient Coordinator in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Remedly knows the importance of custom work flows!

4,0 vor 8 Monaten

Vorteile:

Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!

Nachteile:

I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.

Antwort von Remedly

vor 7 Monaten

Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts!

Amanda
General Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We love Remedly!

5,0 vor 2 Jahren

Kommentare: My overall experience with Remedly is absolutely positive!! Can’t wait to see how else they improve their already great system

Vorteile:

We switched to Remedly from MSPA (Mack Software) after being with them for 10+ years. Their software was great but very outdated. It was a Remote Desktop setup that was only accessible on desktops only, up to 10 computers.When searching for a new EHR, I was looking for a few things in particular 1. A centralized client database since we have 2 locations and clients that frequent both2. Unlimited users / Access to the schedule via app or website3. The ability to pre-purchase services, such as Botox units, and be able to use said services with a left over quantity of unitsTo my surprise, these were really hard features to come by. Either systems were lacking or were outrageously expensive.Remedly checked all of our boxes and has been improving since on boarding. We have been able to support our business using Remedly with ease. [SENSITIVE CONTENT] is incredible and so helpful every time I have any questions

Nachteile:

There are some select features that we had in MSPA that we miss with Remedly.1. The ability to pre-pay for services at checkout without previously creating a pre-paid package2. Ease of gift cards. Gift cards are a newer to Remedly so I imagine it is being worked on. However the gift card process isn’t great and the gift card that is printed is not presentable. We use separate gift certificates instead of the gift cards Remedly provides but the code associated with the purchase is 20-30 characters and time consuming to write when a client waiting for their gift certificate 3. Scheduling providers. We have about 15 different providers between the offices. I would like the ability to input times available and have only those scheduled providers on the schedule rather than placing time blocks to convey availability

Antwort von Remedly

letztes Jahr

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

Orna
Plastic surgeon in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Remedly Is a decent practice management and scheduling system

4,0 vor 4 Jahren

Kommentare: This system works well for scheduling and charting.

Vorteile:

Cloud-based. I like the ease of inputting appointments. Once the templates are in place, which was a time consuming process, charting is easy as well. They have made improvements over time and are receptive to feedback. I like the support team.

Nachteile:

The system does not generate enough useful reports. It seems to have improved, but still not that useful. One puts in a lot of data, but most of it can’t be utilized for information. The system is not ideal for insurance use. In fact, if you do a lot of insurance I cannot recommend this system at this time. Quoting and inputting payments is cumbersome and we use a different method for that in the practice.

Antwort von Remedly

vor 2 Jahren

Hello, Orna! Thank you for your feedback. We are pleased to hear that Remedly helps your practice run more efficiently and that you appreciate working with our support team! We now have a dedicated module for handling insurance claims called Revenue Cycle Management (RCM). Designed in collaboration with our partner The Auctus Group, a top insurance billing firm, the RCM module provides an intuitive user interface for streamlined medical billing. Whether you manage your claims in-house or outsource your billing to The Auctus Group, our solution helps practices maximize on their claims and reduce their billing overhead. As for improved reporting, we also offer our Advanced Analytics module. These high-level, graphical reports can be manipulated on the fly, allowing you to drill down on the insights you need to analyze your practice's efficiency and effectiveness. Feel free to contact us at support@remedly.com to learn more about these modules and thank you for your input!

Shanelle
Practice Manager in USA
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My rating is all thanks to [sensitive content hidden]

5,0 vor 7 Monaten

Kommentare: overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.

Vorteile:

Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.

Nachteile:

The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]

Antwort von Remedly

vor 7 Monaten

Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review!

Laura
physician in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Having a great rep turned around my opinion of Remedly

4,0 vor 8 Monaten

Kommentare: Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.

Vorteile:

Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.

Nachteile:

Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.

Antwort von Remedly

vor 7 Monaten

We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback.

Amanda
CEO in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Remedly is Great for Med Spas

5,0 vor 10 Monaten

Kommentare: Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

Vorteile:

It’s customizable features. It is unparalleled.

Nachteile:

The only thing I’d recommend is an app for the patient portal.

Antwort von Remedly

vor 8 Monaten

Thank you for your feedback on Remedly! We really appreciate the details you've provided and would like to discuss further with you how these specific features can improve. Please schedule time with your Customer Success Manager so they can capture and share your input!

Tara
Owner in USA
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Medspa software

4,0 vor 4 Jahren

Kommentare: As always it is hard to transition from one software to another, but the Remedly team was always there to answer our questions and walk us throught the software. In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver.

Vorteile:

We love the functionality and ease of use with the calendar as well as the automated patient reminders, and the online patient portal. Our clients are getting use to the patient portal feature that allows them to fill out all of their forms before arrival. This makes their spa appointment more enjoyable because they are not having to spend time filling out forms in the office, and they are able to go straight back to the room and enjoy their relaxing appointment.

Nachteile:

I wish that we were able to change the text content and/or text the clients directly to update them on changes to their appointment. As of now we are either sending an email (which they don't always get in time) or having to call ( they don't always answer). Also, it would be nice to have a service price button like the inventory button. There are times we have to look up prices for services, but it takes quite a few steps. Hopefully in the future we can have a quick button like with inventory. This would be an amazing feature!

Antwort von Remedly

vor 2 Jahren

Hello, Tara! Thank you for your feedback. We are pleased to hear you enjoy using Remedly! We work hard to deliver a platform which helps practices function more efficiently, and many of our improvements have been based on feedback from our valuable users. For example, we now offer a module which allows you to text directly with your patients as needed, including the ability to send images. This is in addition to our automated appointment confirmation text and email communications, for which you can customize the content as well as schedule when they're sent. We also like hearing that you felt supported throughout the onboarding process and that you appreciated the multiple resources available to you, enabling a smooth transition to Remedly. Thank you again for your thoughtful feedback!

Lisa
Practice Manager in USA
Kunststoffe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Every day use and Advanced Analytics

5,0 vor 8 Monaten

Kommentare: A+, great that they listen to users and implement new ideas that everday users need.

Vorteile:

Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting.

Nachteile:

Now that there is training set up to become a super user, that has been a valuable asset

Antwort von Remedly

vor 7 Monaten

Wow Lisa we are deeply appreciative of and grateful for your superlative review! We work hard to deliver for our practices and are thrilled to hear that our platform is user friendly and that, through our training support, you're expanding your Remedly usage. Thank you again for your stellar review!

JURIS
Medical Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Positive Experience with Remedly

5,0 vor 4 Jahren

Kommentare: Biggest issue for me personally has been portability and easy of use. Also, much less expensive (and support staff much more responsive) than with Nextech, who I left after 25 or so years of steadily increasing costs and decreasing tech support

Vorteile:

Intuitive, easy to use, can be accessed from anywhere via smart device/phone (i.e. can check next days schedule, finish some notes on the phone after coming home for dinner), secure & HIPPA compliant communication, excellent photo storage system (directly off iPhone), ability to submit prescriptions directly to pharmacy, financial reports, etc

Nachteile:

A few quirks with the reminder system (lists oldest first and have to scroll all the way to bottom of list to find current ones) that I have asked them to fix and they still have not done so - but overall, very responsive support team and I am sure they will do so

Brian
owner/physician in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

A work in progress

2,0 vor 5 Jahren

Kommentare: The customer service has been very good but they sold me on all of these different features that are not yet available. They have been very responsive to input and suggestions but the implementation will basically require a major overhaul of the system. That is anticipated sometime next year.

Vorteile:

The EHR system - great interface to document patient interactions.

Nachteile:

The program was originally designed for a cosmetic surgeon's office. Currently it is not really adaptable to other applications and so I am just using it for EHR. There are many many features that are needed that are not yet available. Hopefully next year

Antwort von Remedly

vor 2 Jahren

Hello, Brian! Thank you for the valuable feedback which helps us improve. Our platform and services have expanded immeasurably, offering a range of options to meet most practices' needs. The flexibility of our platform allows a breadth of different specialties to benefit from our solutions, ranging from aesthetics, ocularists, dermatologists, and sports medicine to chiropractors and mental health professionals. Their commonality is a goal of improving their practice efficiency, which Remedly supports through a variety of features and functionality. We welcome the opportunity to show you all our current offerings and discuss how we can address your needs feel free to reach out to support@remedly.com.

Andrea
Owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love Remedly

5,0 vor 2 Jahren

Kommentare: Awesome experience and would do it again

Vorteile:

We looked at other software but ease of use, ability to build features from the ground up, ongoing support was important to us

Nachteile:

Nothing Remedly gave us a great opportunity to add in templates, features, documentation, epresribe, telehealth and labs to our EMR

Antwort von Remedly

letztes Jahr

Thank you so much for your strong recommendation and for all of your feedback to improve our platform! We appreciate that you chose Remedly.

Venice
Practice Administrator in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Practice Administrator

5,0 letztes Jahr

Kommentare: I have been happy with Remedly for the past two years.

Vorteile:

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. The support from Remedly has been great and they follow up with you regarding issues. The account representative is always easy to get a hold of.

Nachteile:

The least that I like about this software is the reports available to track up sells. I would like to see a report where we can see what a patient was originally scheduled for and when they left what was actually completed.

Antwort von Remedly

letztes Jahr

We so appreciate receiving your feedback Venice and your thoughts on how we can improve! So glad to hear that new staff get up and running quickly with our intuitive solutions and that our support program is working for you. We will continue to work with you to get our reporting solutions to better meet your needs. Thank you for your collaboration to improve Remedly - it means the world to us!

Patricia
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review on Remedly

3,0 vor 5 Jahren

Vorteile:

I like the text message and email reminders that are sent to patients of upcoming appointments. I also like the feature that pops up to ask if you would like an additional email to be sent when moving or adding additional information the existing appt.

Nachteile:

I wish this program had an alert that would pop up with pertinent information. The software also continues to update (which is needed) with a glitch in the software every time. This software also won’t allow the user to add own treatment with labels to customize to individual practices.

Antwort von Remedly

vor 5 Jahren

Patricia, thank you for taking time to write us a review. We really appreciate the feedback. Have you been able to check out the latest updates to the software? We think you will find many of the issues resolved and hopefully you're able to take advantage of the newly added features. If you are still having trouble, please feel free to reach out to your dedicated Customer Success Manager any time. They are there to be your personal product concierge 24/7.

Maureen
Co-owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very pleased with this product

5,0 letztes Jahr

Kommentare: Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech. challenged one) to manage patient charts. It seems very intuitive to me to use.

Vorteile:

We are a very small practice with only 6 billing codes- the ability to customize was HUGE for us as most products have too many features we would never use but would end up paying for.

Nachteile:

For our office, it was just taking the time for us to learn while still working with an old server based system. Remedly has so many instructional videos as well as their Zen Desk for help. It was more our office issue and not Remedly.

Antwort von Remedly

letztes Jahr

We're so pleased to hear of the impact Remedly has made to your office to move from paper-based workflows to digital! We're glad to know you get so much value from using our EHR for practice management integrated with our RCM for claims management. There's always a learning curve with new systems and we're pleased you were able to use our online Help Center to support your team with this transition. Thank you so much for your feedback - it is a wonderful holiday gift for our team!