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Praxisverwaltungssoftware, die alles bietet, was du zur Optimierung deiner Gesundheitsklinik benötigst.
Simple system to operate and great technical support.
It could mean I end up with 20 min gaps which is a waste of time as can’t offer 20 min sessions. I would prefer to fix the appointment slots.
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Does it all
Kommentare: Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.
Vorteile:
I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...
Nachteile:
I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.
In Betracht gezogene Alternativen:
Backbone of our business
Kommentare: As our business relies on good software to safely store our client data and to reliably access our daily schedules and information, Power Diary is the backbone to the efficient running of our business. We have found many helpful features that saves time and energy to collect data and to ensure accurate financial and client records are kept.
Vorteile:
Easy to navigate, easy to see where clinicians are and who they are seeing, supports the efficient running of our busy practice.
Nachteile:
Some of the data searches are limited. Would be great to have a few more NDIS specific features to add to invoicing and client records.
Antwort von Power Diary
vor 2 Jahren
Thank you for your review! It's wonderful to hear that Power Diary is the backbone to the efficient running of your business and that the features are saving you time and energy! Regarding data searches and NDIS specific features, our Customer Team would like more detail regarding your needs, in order to offer possible solutions or to record feature requests. Please reach out to support@powerdiary.com with details and we'll be happy to assist. Thank you again! - Heather
Not too bad, with potential
Kommentare:
Overall it isn't too bad, Notes are quite good. And staff are good.
However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.
Vorteile:
Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)
Nachteile:
They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.
Antwort von Power Diary
vor 5 Jahren
Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.
In Betracht gezogene Alternativen:
Power Diary helps me save time
Kommentare: I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.
Vorteile:
Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal
Nachteile:
Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.
Antwort von Power Diary
vor 5 Jahren
Thanks for the great review! - Damien
Best decision I made for my practice
Vorteile:
The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!
Nachteile:
I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.
Antwort von Power Diary
vor 5 Jahren
Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in). All the best, Fiona
PowerDiary Review
Vorteile:
I like the user interface. I also really like that I can do everything in one system, including email communication. I don't manage the program but it seems that it is highly customizable, which is not always an option in other EHR systems.
Nachteile:
Sometimes it takes a while to load and get started. Once it does, everything runs smoothly. More importantly, I do miss the app from our old EHR. It is ideal to be able to have that accessible but I can access it via webpage on my phone browser and that works just fine.
Antwort von Power Diary
vor 11 Monaten
Hi Liana, Thank you for taking the time to share your detailed feedback on Power Diary. We're pleased to hear that you like the user interface and find the all-in-one system functionality. We understand your concern regarding the loading times and are continuously working to optimize the performance of our platform to ensure a more efficient start-up experience. Your input is crucial in helping us identify and address such issues. Regarding the absence of a dedicated app, we appreciate your honesty and understand the convenience that an app can provide. While we're glad to hear that accessing Power Diary via a web browser on your phone is a workable solution for you, we take note of your preference for an app. We are always looking for ways to improve and expand our services, and feedback like yours is invaluable in guiding our development priorities. Thank you again! - Irina
Great practitioner software
Kommentare: I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.
Vorteile:
The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!
Nachteile:
The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.
In Betracht gezogene Alternativen:
Very satisfied with Power Diary
Kommentare: Very satisfied with my overall experience. Technical support has also been exceptional when I have had queries
Vorteile:
Power diary is very user friendly, with lots of wonderful and helpful features
Nachteile:
Compared to Cliniko, I think cliniko presentation is a little nicer; however, overall I prefer all the additional features that Power diary has to offer
Antwort von Power Diary
vor 11 Monaten
Hi Stefan, thank you for sharing your thoughtful feedback on Power Diary. We're delighted to hear that you find our platform user-friendly and are enjoying the range of features we offer. Our team is dedicated to providing a comprehensive solution that meets the diverse needs of our users, and it's gratifying to know we're on the right track with you. It's wonderful to hear that you're very satisfied with your overall experience and that you've found our technical support to be exceptional. We're committed to providing top-notch support and are always here to assist with any queries you may have. Thank you! - Irina
In Betracht gezogene Alternativen:
Power Diary, my business partner
Kommentare:
Power Diary is my virtual business partner!
As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. PD gives me all this plus insights, trends and the ability to view my business from every angle, and help inform direction and investment.
Vorteile:
Central depositary for all client data Automated client messages Financial reporting Personalisation functionality Customer service excellence
Nachteile:
Understanding how the data input effects the reporting output. Getting the set up right is worth taking the time from the outset.
Antwort von Power Diary
vor 5 Jahren
Thanks so much for your review. We're very happy you refer to Power Diary as your "business partner"! Do let us know if you need any assistance with getting the reports set up as our team will be happy to help.
In Betracht gezogene Alternativen:
More professional than alternative clinic management tools
Vorteile:
One of the best features is the customisable clinic note templates. Being able to create clinic note for each type of patient and each interaction has made my patient management so much easier. Automated appointment reminders and communication templates add a professional touch that my patients appreciate.
Nachteile:
At the moment the only credit card payment system PowerDiary integrates with is Stripe. Adding integration with other payment systems such as Square would make it easier to manage credit card payments.
Antwort von Power Diary
vor 5 Jahren
Thanks for your great review Adam! I've added your comment about Square to our Feature Request Tracking system so we can monitor demand for this too. - Damien
Very happy with PowerDiary
Kommentare: It had made it far easier for me to manage my practice in an integrated fashion. I’m essentially using just one to to book appointments, invoice clients, send reminders, keep notes, send letters, manage finances etc. It takes a while to have everything running from PowerDiary but it’s worth putting in the time.
Vorteile:
The thing I really like about PowerDiary is that even with only a single diary, there are no limits on the number of users. Importantly, it is also very user friendly. There are multiple admin staff where I practice and it doesn’t take long for new users to get comfortable with the key features.
Nachteile:
I think the main limitation is the lack of internal messaging. I would appreciate admin being able to send me a message that appears in the program for a different user.
Antwort von Power Diary
vor 5 Jahren
Thanks for your review Vanessa! We agree that it's important that all your admin staff can access and use Power Diary without any extra charges! We'll add the internal messaging to our list of suggestions for future improvements :)
Growing our business with Powerdiary
Kommentare: Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down.
Vorteile:
Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback.
Nachteile:
There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.
Antwort von Power Diary
vor 5 Jahren
Hi Michelle, Thanks for the great review! -Damien
Very happy with PD
Kommentare: Very helpful and quick responses to troubleshooting. Easy to set up and use
Vorteile:
Easy to use and somewhat intuitive in nature.
Nachteile:
The creation of forms is a little cumbersome. I’d like more inbuilt measures
Antwort von Power Diary
vor 11 Monaten
Hi Jennifer, Thank you for your review and feedback on Power Diary. It's great to hear that you find our platform easy to use and intuitive. We strive to create a user-friendly experience, so your comments affirm our efforts in this area. We appreciate your honesty regarding the process of creating forms. We understand that ease of use is crucial in all aspects of our platform, and we take your feedback about wanting more inbuilt measures seriously. It's wonderful to know that you've found our support team very helpful and responsive in troubleshooting. We pride ourselves on providing quick and efficient support to ensure that our users can set up and use Power Diary with ease. We value your feedback and are committed to making your experience with Power Diary as seamless as possible. Thank you once again for choosing Power Diary and for your constructive comments! - Irina
Poer Diary usage
Kommentare: Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well.
Vorteile:
I can set appointments then forget that I need to remind them because the system reminds them
Nachteile:
A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for
Antwort von Power Diary
vor 11 Monaten
Hi Fiona, Thank you for your review! We're glad to hear that our automated appointment reminders are taking a load off your mind. We understand the challenge of using Power Diary as a personal diary for a sole trader with an active social life. Your feedback is important, and we’ll explore ways to make personal scheduling more intuitive. It's great that the ease of access and memory function are working well for you, and we're delighted that Power Diary continues to be a suitable choice for your needs. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you! - Irina
Why get power diary?
Vorteile:
Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day.
Nachteile:
They are currently working on improving group appointment scheduling functionality.
Antwort von Power Diary
vor 11 Monaten
Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at support@powerdiary.com. Thanks again! - Irina
In Betracht gezogene Alternativen:
Brilliant practice management software for specialists!
Kommentare: We are a specialist respiratory and sleep medicine practice with 10 physicians. We use powerdiary for all of our appointments and billing. It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs. We love it and would recommend it without hesitation.
Vorteile:
Easy to use, intuitive, fast, much simpler than any other practice management software. Very responsive team always willing to engage, field queries and respond to our needs.
Nachteile:
We don't have any issues with Power diary. We have found it meets all our needs.
Great Servicee
Kommentare: I love all the features that it has and im waiting on more thing to come
Vorteile:
my patients are able to schedule their own appointments and pay from a link
Nachteile:
I cant import my reqs into the system to type and text
Antwort von Power Diary
vor 10 Monaten
Hi Eleshia, thank you for your positive feedback and for sharing your experience with Power Diary! We're thrilled to hear that our platform has made scheduling and payments more convenient for your patients. Regarding your concern about importing requests into the system, we appreciate your input and understand how this feature could enhance your experience. Our team is continually working on improving and adding new features, and we'll certainly consider your suggestion for future updates. We're glad that you're enjoying the current features and that Power Diary has been a cost-effective solution for you. Your satisfaction and feedback are incredibly important to us. If there's anything else you need or if you have more ideas, please feel free to reach out. We're here to support you and are excited about what the future holds for our service enhancements! 🌟 - Irina
Power Diary is an amazing tool
Kommentare: I am not solving any business problems, but love the convenience of being able to remote in from any device anywhere to access it.
Vorteile:
I am not an IT person and I can use the product easily. It makes simple sense. Little features to help make it more timely for all.
Nachteile:
It assumes everyone sees different people. Which mans if I put a referral into persons A diary and person B is seeing the same person, the can not set settings for their use, only the main diary persons use. So each time the client comes in, they have to change their settings and billing options and referrals. It can confuse medicare to no end.Though this is said to be a a modification for the future. As the other diaries in our system are contractors I would have liked to be able to have the option to calculate a split fee from it as all the finances, i.e. who has been paid, what is outstanding, is in the system, but it will not allow this.
Antwort von Power Diary
vor 5 Jahren
Hi Kim, Thanks for your great review and feedback! Regarding different providers serving the same client, the system should automatically pull all the right Medicare provider information based on the diary the client was booked into. When submitting a Medicare claim you're also able to select a different referral as needed from the dropdown list without needing to change the client's overall billing or referral setup. I hope this helps, but if we can be of any assistance with this please let us know. - Damien
Power Diary Review
Kommentare: Excellent! Very happy. Saves me enough time to make private practice worth while.
Vorteile:
It’s just practical... it takes care of Medicare and DVA, it manages my invoices and when ever I have a problem I can just call the support team.
Nachteile:
I work alongside my peers in the same building under the same brand but we keep our businesses separate. So I’d like it to talk to my colleagues in practice, but without sharing the finance component. That’s not easy to set up which is a pain.
Antwort von Power Diary
vor 5 Jahren
Thanks for your review James. Saving practitioner's time is one of our key goals so it's great to hear Power Diary is delivering this for you. Thanks for your feedback on the financials too. One option if your businesses operate separately would be to split your combined account into separate accounts. We can help with this and can also set you up with a special login system which would enable each of you to access each other's accounts, but remain in control the level of access. This is normally used by call centres, but would work for you also. If you're interested in this just let our Support team know on support@powerdiary.com - Damien
Transformed business operations
Kommentare: I would highly recommend for practice owners.
Vorteile:
It streamlines operational task like client forms, billing, appointment reminders and general correspondence. I can access it on most devices so it is readily available.
Nachteile:
Notes and email formatting could be improved to be more Word like. Also online scoring of outcome assessment would be handy. Also great if telehealth could be available to more than two attendees at different locations.
Antwort von Power Diary
vor 2 Jahren
Thank you for your review and recommendation! It's great to know that Power Diary is helping you to streamline operational tasks- this means a lot to us. Thank you for your feedback as well! Currently, any online text editor that can be used for cloud-based software has limitations when compared to word processors like Word. We performed an extensive search for the most suitable text editor before we implemented the current version. We have open feature requests for scoring of assessments and the ability the add additional participants to telehealth sessions. If you haven't yet, please email support@powerdiary.com with these requests. Our team may have some follow-up questions for you, and you'll receive notification if these features are released in the future. Thank you for choosing Power Diary! -Heather
Easy to use
Vorteile:
Powerdiary is an easy interface to use, with all the basic functions required for calendar bookings and management software for health professionals. It allows for efficient booking and communication with clients.
Nachteile:
As a standalone software it works well. However the linking process with Xero has major room for improvement and is not linked with the governments My Health Record.
Antwort von Power Diary
vor 5 Jahren
Thanks for your review Jasmine. If we can help you with anything regarding Xero please let our Support team know. We recently became an accredited Xero partner. We are watching the My Health Record adoption and utilisation patterns closely . There have been issues with the uptake and utilisation rates of this which the government are working on. Once the outcomes of this are clearer we will be in a better position to evaluate what type of integration will best meet our users' needs. It'd be great to get your thoughts on this: support@powerdiary.com. In the interim My Health Records can still be accessed via the Provider Portal.
In Betracht gezogene Alternativen:
Solves a lot of problems
Kommentare: Very happy.
Vorteile:
Very customisable. Great customer support at onset
Nachteile:
Billing area needs a tweak for my personal liking.. if individual customers could be given custom discount on monthly bills that would be very help ful.. And if we could attach video links to notes so that can be stored securely... not completely sure about putting video on a private channel in you tube.. I would also love to create a searchable problem list that can be linked to daily entries.
Antwort von Power Diary
vor 5 Jahren
Hi Andy, Thanks for the great review! You should be able to upload video files to any Treatment Note, or in the 'Files' section. Let us know if we can help with anything: support@powerdiary.com - Damien
Great service, easy to use, but a little clunky
Vorteile:
- Customer service is quick as they are available straight away on the online chat so you can keep working and have questions asked/problems solved without having to sit on the phone
Nachteile:
- Odd things will happen about 1-2 times a month. Today we have opened our program to find all the cancelled appointments have disappeared from the diaries - It would be great if it was integrated with HICAPS ( I hear this is on the way)
Antwort von Power Diary
vor 5 Jahren
Thanks for your review Calia. Great to hear you're enjoying our in app chat support. Whether cancelled appointments are displayed or hidden is a setting in your calendar. Just click on the three little dots on the top-right of your calendar and you'll see an option to 'Show / Hide Cancelled Appointments'. You can change this anytime and your browser will remember your preference so you don't have to keep selecting this. If you have any questions though please let us know. - Damien
Easy to use, innovative, always improving
Kommentare: I use virtual reception, so I couldn't live without power diary.
Vorteile:
I liked working with Power Diary in the beginning with Damien. I feel that it is less personal now but it is still a good service. I like being able to combine my google calendar and also transfer to Xero.
Nachteile:
Some things that I live with but don't quote like are: 1) that you can't do packs without it showing on the invoice. I want the information of what I am up to but I don't like the client feeling that they are needing to complete 10 sessions if they don't want. 2) no workable option for waitlisting appointments on particular days. 3) that the cancelled or rescheduled appointments still show up. I want to still ave a record of these but it is confusing on the page. I often find reception don't fill those spots because they look full.
Small business review
Vorteile:
Easy to use. As simple as you'd like it to be. Quick response times when problems occur.
Nachteile:
I do home visits. I haven't found that option on there yet. It would be awesome if it could calculate distance between home visits too.
Antwort von Power Diary
vor 11 Monaten
Hi Alice, we are grateful for your feedback on Power Diary. It's encouraging to hear that you find our platform easy to use and appreciate the quick response times from our support team. Regarding your specific need for a home visit option, we acknowledge the importance of this feature for your business operations. We understand how this could significantly enhance the efficiency and planning of your day-to-day activities. Please know that we take user feedback very seriously and are always looking to evolve our product to better meet the needs of our diverse customer base. If you'd like to discuss how to better fit Power Diary functionality to your business needs, please do not hesitate to book a free support call: https://www.powerdiary.com/book-a-call/ Thank you! - Irina