Deutschland Lokales Produkt

Demodesk Erfahrungen

4,6 (17) Eine Bewertung schreiben Deutschland Lokales Produkt

Über Demodesk

Kein Herunterladen, kollaborative Bildschirmfreigabe und Videokonferenzen für Vertriebs- und Kundenerfolgsteams

Erfahre mehr über Demodesk

Vorteile:

Demodesk feels a lot more suitable for pitching a solution or demonstrating software functionality to clients than the usual screensharing tools.

Nachteile:

There doesn't appear to be a chat function which is unfortunate.

Bewertungen zu Demodesk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,8/10

Demodesk hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 17 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (17)

Sortieren nach

Hast du Demodesk bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (17)

Landice
Landice
CEO/Cofounder in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Next-gen Demo App

5,0 vor 3 Jahren

Vorteile:

What I like most about Demodesk is the ability to have all meeting attendees work on the same screen without downloading anything. For us, it really increased potential customer's engagement/sense of participation, because now they can play with the software themselves instead of us showing them how it works, and they can try with a real use case instead of mock data we made.

Nachteile:

The user interface could use some improvements especially in settings, but you can figure out how the core product (meeting page) works by yourself.

Antwort von Demodesk

vor 2 Jahren

Hi Landice, Thank you for sharing your thoughts about the product. Happy to hear that Demodesk helped you host more engaging meetings.

Marco
CEO in Deutschland
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Makes software demos a lot easier and interactive

5,0 vor 3 Jahren

Vorteile:

- No downloads or lags in the software - Clean interface - Ability to record sessions - Interactive screen-sharing

Nachteile:

- no chat functionality - no intercom integration

In Betracht gezogene Alternativen: Whereby, Webex, Zoom Video Webinars, Google Meet und Join.Me

Zuvor genutzte Software: GoTo Meeting

Gründe für den Wechsel zu Demodesk: - unique features - easy to use - high level of customer service

Antwort von Demodesk

vor 2 Jahren

Hi Marco, Chat functionality is now available for all participants. And the Intercom integration is on our roadmap. Thank you for sharing your opinion. We appreciate that.

Simon
Director in Deutschland
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Weak compared to competition, too expensive for little value

3,0 vor 6 Monaten

Kommentare: Poor product that did not develop well over time
Additionally bad business practices making it hard to leave
Would not recommend

Vorteile:

Initially, we thought the software will help us streamline our pitches. This is really the only reason why we considered it

Nachteile:

The online video platform is buggy at best and unusable at its worst. About 40% of meeting are shifted off the platform after the meeting started as somebody could not connect, use video or audio. The initial UX of the admin interface is hard to use and now with the update little improved, besides not finding anything anymore after literally every page and navigation changed. As we liked some ideas, we stayed on and hoped the development improved the product. The mobile experience is insufficient. After deciding that this is not a good option for us in the future, we tried to cancel. This is not possible online and interaction with support is required. That is uncommon for a simple SaaS tool and a pain for customers.

In Betracht gezogene Alternativen: Calendly

Gründe für den Wechsel zu Demodesk: Easier, works better, easier in meetings with multiple conference channels that work

Verifizierter Rezensent
senior customer Success in Deutschland
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great customer success

5,0 vor 2 Jahren

Vorteile:

as soon, as I face any challenge somebody will be there to help me.

Nachteile:

the "power-point" feature I don't get it.

Karolina
Head of Product Marketing & Customer Success in Deutschland
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Next level sales / best customer experience

4,0 vor 2 Jahren

Vorteile:

webbased screensharing without any download efforts on lead/customer side, the overall customer experience, usage for sales & customer success, integration with HubSpot

Nachteile:

no credit card payment on our subscription level

Verifizierter Rezensent
Chief Growth Officer in Deutschland
Verifizierter Nutzer auf LinkedIn
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A tool focussed on customer interaction

5,0 vor 2 Jahren

Vorteile:

- Quite a difference (in a positive way) coming from pure screensharing tools: This is really focussed on customer interaction - Integrations with Salesforce and Hubspot - Automation of scheduling

Nachteile:

- Setup took longer than expected for us - Not a cheap tool, investment should be considered if you have a sales team of 20

Martin
Full-Stack Web Developer in Deutschland
Computer-Software, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome for customer presentations

5,0 vor 3 Jahren

Kommentare: I have been using Demodesk to pitch proposals to potential customers for my web development business. I also use it to demonstrate progress in my projects and have sprint reviews with clients and partners. It helped me solve the issues I had with other popular screensharing tools that are not really aimed at client presentations.

Vorteile:

Demodesk feels a lot more suitable for pitching a solution or demonstrating software functionality to clients than the usual screensharing tools. The major advantage for me is that it's cloud-based, i.e. I don't have to share my local screen with all my info visible and notifications popping up but always have a clean environment without distractions to show the customer. You can also arrange the presentation content beforehand. What I also really like is how easily I can share mouse control with my customers without them having to install any browser extensions.

Nachteile:

So far there is nothing that I truly dislike about Demodesk. There are a couple of smaller features that could still be added though.

Antwort von Demodesk

vor 2 Jahren

Hi Martin, Thank you very much for taking the time and sharing your experience. We are very glad that you chose Demodesk for customer-facing meetings and found our functionality useful.

Marie
Customer Success Manager in Deutschland
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product and even better support

4,0 vor 2 Jahren

Vorteile:

- easy to use - saves us lots of time to coordinate appointments - co-browsing is very intuitive for our users

Nachteile:

usability can be sometimes improved when making templates

Antwort von Demodesk

vor 2 Jahren

Hi Marie, We are glad to hear that you like the product and are happy with our customer support. Feel free to share any questions/suggestions regarding meeting templates. We're constantly striving to improve the product's functionality.

Vineet
Vineet
Director in Indien
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great customer meeting platform, changes your approach towards making a sale !

5,0 letztes Jahr

Vorteile:

Love how you can show webpages from inside the meeting playbook without sharing your whole desktop. New routing feature helps your filter/sort prospects to appropriate reps and you can customize questions based on how your assign sales rep to a customer. Customer needs just a web browser to attend the meeting demo. Everything is automated, meetings are scheduled in your calendar based on subscribed events. Connects with your CRM, google/officee365 calendars.

Nachteile:

find the pricing to be little higher, but then its a niche product.

Nadiia
CMO in Ukraine
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Must-have tool for SaaS Sales and Customer Success teams

5,0 vor 3 Jahren

Kommentare: I would definitely recommend Demodesk because it's ease of use, especially for our customers. Also it's a true time saver (scheduling feature) and makes sales demos and onboardings so much more professional.

Vorteile:

I really like how easy our customers can access demos or meetings with Demodesk (no issues with firewalls or downlodas required). By sharing control with the customer, I am able to actually collaborate with the customer (and don't have to decide if I or the customer is in control). This is very helpful for interactive product demos and customer onboardings. Another feature that makes processes a lot more simple is automated scheduling. Not only that customers can book their meetings in a self-serving manner but also that I am able to schedule a meeting for another colleague. Demodesk truly helps to design sales processes a lot more efficient and professional!

Nachteile:

At first, Demodesk was not super intuitive to use but the team really does a great job in onboarding and is always there to help.

Antwort von Demodesk

vor 2 Jahren

Hi Nadiia, Thank you for sharing your experience here. We are more than happy to hear that Demodesk helped you be more efficient in the sales process.

Jonas
Head of Growth in Deutschland
Bau, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Brings sales calls to another level of professionalism!

5,0 vor 3 Jahren

Kommentare: Clients are impressed how easy it is to access calls. No more cumbersome downloads on the client side. Also, I really like how smooth video call sessions with Demodesk work!

Vorteile:

1. Video Call & Audio quality is excellent 2. Booking tied to my own calendar 3. My client sees only what he is supposed to see 4. I can easily share control with customers 5. The ability to brand own video call session is nice!

Nachteile:

1. No possibility to take notes, but it seems that this feature is on the roadmap

Antwort von Demodesk

vor 2 Jahren

Hi Jonas, Thank you for the great feedback. Notes are available in the meeting and can be sent automatically to your CRM right after the call.

Marius
SDR in Deutschland
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy, self-explaining & always working

5,0 vor 2 Jahren

Kommentare: Sharing my screen is essential for my work with customers. With demodesk its easy to share & set up appointments.

Vorteile:

There aren't many clicks or explanations for setting up a demo desk meeting. Its super easy to use & my customers use it without any problems as well. Happy with that easy and always working solution.

Nachteile:

Nothing in my mind right now. An always upfront overview with the meeting participants on the side of a corner would be nice. (seeing who is speaking, little symobls)

Philipp
Philipp
CEO in USA
Verifizierter Nutzer auf LinkedIn
Sport, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

awesome software and team

5,0 vor 3 Jahren

Vorteile:

supports meaningful sales conversations

Nachteile:

this software should have been here years ago

Antwort von Demodesk

vor 2 Jahren

Hi Philipp, Thank you for the feedback!

Celeste
customer success manager in Pakistan
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Demodesk review

4,0 vor 3 Jahren

Kommentare: so far so good :)

Vorteile:

I like that it connects easily, audio screen sharing and video all in one place.

Nachteile:

it does get slow at times and sometimes the client on the other hand loose mouse or keyboard control

Antwort von Demodesk

vor 2 Jahren

Hi Celeste, Thanks for sharing your experience. We've improved this functionality and achieved a lag-free collaboration process. If you still face any problem while co-browsing, please feel free to report.

Federica
Account manager in Italien
Verbraucherdienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Useful and easy

5,0 vor 2 Jahren

Kommentare: I used to use it since a week or more and I am learning how to use it properly.

Vorteile:

It is super easy for my job to have the chance to interact with my customer because it makes it faster and easier for me and for them too.

Nachteile:

It is only a bit small the screen when you share it with the customer and it would be the best to implement a way to use it better from the phone

Antwort von Demodesk

vor 2 Jahren

Hi Federica, Thank you for reviewing the product. I am happy to tell you that the zoom function is implemented and works smoothly. You can now fully manage the size of the screen from your side.

Eric
Editor/Publisher in USA
Musik, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy To Use

4,0 vor 2 Jahren

Kommentare: Love collaborating with colleagues on art on the same screen. Proofreading with colleagues is made much easier as well.

Vorteile:

This is great for having multiple people work off the same screen. It's also great that you don't have to download anything. The free trial has worked wonderfully.

Nachteile:

There doesn't appear to be a chat function which is unfortunate.

Antwort von Demodesk

vor 2 Jahren

Hi Eric, Thank you for sharing your feedback. We are glad that Demodesk could help you avoid downloads and work together with other participants in the meeting. The chat function is fully available. We will be happy to assist you if you can't find it.

Verifizierter Rezensent
Product Manager in Deutschland
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The remote UX Research Tool out there

5,0 vor 3 Jahren

Kommentare: UX research but also sales demos and pitches

Vorteile:

Collaborating on screen together vs. switching from one sharing to another sharing, seeing how the user navigates and interacts with the software is crucial

Nachteile:

There is no worse aspect to commonly used video conferencing or screen sharing tools which I detected

Antwort von Demodesk

vor 2 Jahren

We appreciate your feedback. Thank you for sharing it.