"improve customer Experience using conversation Analytics"
Kommentare: i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detectionii. Minimizes agent errors by raising flags whenever there is a faulty customer serviceiii. Able to cross-sell multiple financial products when there are customer inquiries for credit scoreiv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of.
Vorteile: Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience .We use insights provided by sayint to train our employees and ensure a positive caller feedback.
Nachteile: There is nothing much i really dislike , I love the call handling feature