Über Sayint
Smart insights from Conversations
Nicht verfügbar
Nicht verfügbar
Nutzerbewertungen filtern (1)
Nutzung
Sortieren nach
Nutzerbewertungen filtern (1)
chaitaya
improve customer Experience using conversation Analytics
Kommentare: i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detection ii. Minimizes agent errors by raising flags whenever there is a faulty customer service iii. Able to cross-sell multiple financial products when there are customer inquiries for credit score iv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of.
Vorteile:
Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience . We use insights provided by sayint to train our employees and ensure a positive caller feedback.
Nachteile:
There is nothing much i really dislike , I love the call handling feature
Antwort von Sayint
vor 3 Jahren
Thank you for your review