Smart insights from Conversations
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improve customer Experience using conversation Analytics
Kommentare: i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detection ii. Minimizes agent errors by raising flags whenever there is a faulty customer service iii. Able to cross-sell multiple financial products when there are customer inquiries for credit score iv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of.
Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience . We use insights provided by sayint to train our employees and ensure a positive caller feedback.
There is nothing much i really dislike , I love the call handling feature
Antwort von Sayint
vor 3 Jahren
Thank you for your review