EyeOnTask Erfahrungen

Flexible solution, Best value for money

Kommentare: EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.

Vorteile:

EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English.

Nachteile:

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software.

Feels like it is tailor made for my company

Kommentare: This software allows my company to employ new office workers and only have to train them on how to navigate eye on task. We have cut staff training times in half. As well as that I no longer bring my work home with me in the evenings. As the owner of the company I was always catching up on paperwork, but this product gives you your time back. Every job and associated detail is at the click of a button, no more running out of stock, no more office and field mistakes that cost time and ultimately money.

Vorteile:

This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job.

Nachteile:

So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made.

The most complete and affordable option for FSM.

Kommentare: After some time my team is getting use to the software, now we are getting positive feedback from my engineer

Vorteile:

His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise).

Nachteile:

Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place.

Customer Support, Apps Function

Kommentare: Support Team very weak, the take days, weeks to rebot the software, I paying with do the report manually, wasting my time, wasting my money, is not the major issue. I am losing my contract and sales, coz most of photos disappear.

Vorteile:

Nothing I can said, I should get what I pay.

Nachteile:

I lossing contracts and sales due to first 6 months the apps keep down. Manually do service report, all photos gone. Support team very weak.

Excellent price/performance ratio

Vorteile:

Excellent price-performance ratio. It includes almost all of the features and functions that our operations need at a much lower cost than the rest of the applications. Setup cost $0. Very simple implementation. Very agile technical support always answers our questions.

Nachteile:

We are waiting for the integration with zapier which they informed us is in the plans

Everything you need in Field Management

Kommentare: One of the challenges we faced as a company was being able to provide historical data relating to work done for clients in the past, images to verify last known state, and providing reports to the client in a timely manner. Using EOT, we were able to take a process which would normally take a day or two to prepare, and break it down to a few minutes. We are now able to immediately send clients reports as well as invoices for work done along with fieldworker comments and photographic evidence via a pdf file. You can also choose which images are sent and include links in your report, all within minutes of a job being completed by the technician.

Vorteile:

Ease of Use Customizable Historical Data Storage Regularly Upgraded and Updated software Superb Tech Support Great Price Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked Fieldworker Tracking Work Scheduler Customer Portal Recurring Jobs / Invoices Expense Tracking Equipment Tracking Contract Management PayPal Integration QuickBooks and Xero integration

Nachteile:

Still has a few bugs -Sometimes you may need to wait to have tech support resolve your issue

Field worker app

Kommentare: we can manage out field workers, appointments and leads from the one software and its user friendly for our filed worker, was most impress that the field worker and the admin app for mobile device are independent of each other this allows me to run both at the same time extremely useful.

Vorteile:

I have been looking for a field worker software for a number of years i have finally found the one for us the price is competitive, the technical support we are so impress with there service we can relax to know we do not need to look further, Thank you EyeOnTak i have look and subscribe to so many field worker software this software and support does it all for me Derrick Barrett Goldcrest Maintenance Service

Nachteile:

I could not find any thing not to like

Excellent system

Vorteile:

There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus.

Nachteile:

There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market

Eye On Task- Leading the way to business integration

Kommentare: Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus

Vorteile:

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

Nachteile:

Sometimes the data can be too much, which can lead to bottlenecks.

fordel technologies

Kommentare: GOOD APP JUST NEED SOME WORK DONE AND WILL BECOME A GREAT APP

Vorteile:

GOOD APP JUST NEEDS SOME WORK AND UPDATES

Nachteile:

NO CREDIT NOTES GOING BACK TO THE MAIN PAGE EVERYTIME YOU ACCESS AN INVOICE OR CLIENT VERY ANNOYING AND TIME CONSUMING NO ABILITY TO PRINT MULTIPLE INVOICES FOR ONE CLIENT YOU HAVE TO PRINT EACH INVOICE ON ITS OWN.

The best field service program out there.

Kommentare: Program has been amazing. Aside from being so affordable, it is packed with so many features that makes my job a lot easier. Support team has been very helpful... Any time I had any issue or question, they were always there to help, always listened to my feedback. I've tried so many other programs before picking Eye on Task, and I am very happy to have stumbled upon it. Hands down the best option out there. I'm very surprised they aren't at the top with the highest and most reviews. Highly recommend to everyone.

Vorteile:

How affordable it is and how support always listens to their customers.

Nachteile:

The date format. But they just fixed the issue so I'm a happy camper now :)

Perfect solutions and superb aftersales service

Kommentare: So far so good.

Vorteile:

We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner.

Nachteile:

It would be nice to have some more custom reporting features.

Professional staff and excellent customer support service

Kommentare: Oh, very nice experience with Eyontask team, even we are not english speakers, [SENSITIVE CONTENT] is very patient with us

Vorteile:

the availability of customer support at all times, the speed of response, attractive price, the limitless customization of the software and the kindness of [SENSITIVE CONTENT]

Nachteile:

The availability of french speaking supprt seevice

Cork - Ireland EyeOnTask Review

Kommentare: At the start there were some teething problems getting some features tailored to our business.
The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy.
They always respond to any queries in a friendly and courteous manner.

Vorteile:

Easy to use and navigate. Lots of options for our business

Nachteile:

There were some accounting features missing initially but we have rectified this now.

3rd Month Review

Kommentare: I am very happy to be using your app only because of the support I have been given.
Without your support I would of given up in the trail period.

Vorteile:

Easy for the fieldworks to use after a small amount of inhouse training. Enjoy having all the info for 1 job in 1 place instead of looking for info in all different apps. The sales/support team are amazing. They help with any problem you may have and nothing is to much trouble for them at any time of the day (even with the time differences) Any adjustment in the app I have requested they have done to accommodate our needs(allowing us to edit completion notes)

Nachteile:

The integration into QB's is a problem for me at this time. However your support team is assisting me. The address/map system you use is not always correct and before saving a job we sometimes have to look up the longitude and latitude on Google maps. Making monthly payments has been a problem for the last 2 months.

Missing Features

Kommentare: Makes projects run smoothly and efficiently. Easy to track down finances and Clientele data.

Vorteile:

Ease of use and it's interface is simple to use

Nachteile:

The only option that is not there and would be helpful is the option to have inside jobs. Tasks that are to be done by management or the inside team that doesn't involve sales or customers. For example our advertising team could plan a new strategy for marketing and that tasks has to be put down in order for management to track the progress.

Good scheduling platform

Kommentare: We are happy to continue to use it. Good scheduling software.

Vorteile:

Ease of use and set up. My colleague from field technicians to the schedulers to the managers have no issue using the platform after 10 mins orientation.

Nachteile:

Integration to more popular ERP is critical such as MS Dynamics but currently no means to do it now as far as I know.

Ease of Use

Kommentare: As an admin user on the software, I find it a great addition to our supporting structure for the fieldworkers to provide the necessary feedback and assignment of tasks, without too much hassle.

Vorteile:

The product is reasonably easy to learn and to use on a daily basis.

Nachteile:

The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned.

No paper work any more!

Kommentare: It helped us to get rid of all paperwork and move it all to digital. We saved a lot of time and money. We can now schedule recurring jobs ahead and assign them to field worker’s calendar. Our field workers love the app which they find very friendly to use. The update between the administrator pc and the app is instantly which makes the communication between the administrator and the field workers more efficient.
Whenever we needed some help, the Eyeontask support team was more than willing to help us.

Vorteile:

The software has a very responsive and easy to use interface and app. With the newly added calendar feature, we can now plan and manage our field workers day ahead of time. The software has more than enough features to use, like collecting payment on the field, track the service history, customer electronic signature, job time tracker, quotes and estimates, billing and invoicing, dispatching and more..

Nachteile:

Maybe the inventory module needs some extra features but we don’t really use it for now.

Eye on Task - works

Kommentare: I really do recommend this to other companies that need to get a system for the admin and field technician to make sure everyone is on the same page and also that all the work gets done in time and your customer gets invoiced correctly. Their support is one I really do like as I always get assistance and feedback within 10 min.

Vorteile:

This program is so easy to understand and setup. I only showed my employees one time how to use the program and they understood and the whole company is on the program using it

Nachteile:

I can't say that there is anything that does not work for us as all is perfect for our company

Amazing Software!

Vorteile:

It makes my life so much easier! It’s so much easier to manage all!!

Nachteile:

Easy to learn and use, fast and intuitive.

Eye on task

Vorteile:

Easy to use for technicians and support is good

Nachteile:

unable to produce Purchase orders from quote

The best app I've found

Kommentare: We needed an app to organise our work and scheduling. It needed to be exactly what I needed for our painting and decorating company and it offers everything and more. On top of that the price is exceptionally competitive which is fantastic for a small company like ours

Vorteile:

I have been looking at a huge amount of apps for the last 3 years and either they was too expensive or didn't do what I needed but now at last I've found your fantastic software. I'm so pleased to finally find what we needed from an app, I've literally trialed hundreds of apps and eye on task is the best I've found 👏

Nachteile:

Nothing found yet, it all looks good so far

a Good experience until now!

Vorteile:

Easy to set up and use. The team adapted themselves easily

Nachteile:

Scheduling workers' days off should be able to schedule, for example, every Monday in the future, and not need to schedule every week.

Good job EyeonTask

Vorteile:

The soft is great, cover all our needs, and the technical service respond almos immediately

Nachteile:

The technical service is only in english