Novocall Erfahrungen

Dealing with wrong entry of phone number

Kommentare: Overall experience is great so far!

Vorteile:

I like the ease of use of the system to allow people to connect to us easily and fast. Its a really cost effective solution for business that wants quick answer.

Nachteile:

I have experience people having typo error and in the end the call was connected to someone who did not submit the info through the form. This can cause unwanted nunisance to receiver. Worst case scenario is, someone purposely submit false number to request for call and not only make our company a spam but caused us to get into trouble with the law for spam.

Close more sales and generate more leads the right way

Vorteile:

The signup process was very easy and the team replied straight away with any questions I had. Novocall is a solid and well coded platform and is perfect for my business and for customers all around the world who would like an instant call back. Novocall hits this out of the park. From defining my working hours, installing this on my site to testing the call quality, everyrhing was intuitive and painless to ser up. I can't recommend this product enough

Nachteile:

None that I can find at the moment. I guess if I was to be picky, I would maybe have a better price structure for the additional call credits. (Buy more and get extra) - it gives the user to spend more and buy in bulk.

Saves lot's of time from email follow-ups and chatting

Kommentare: We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number.

Vorteile:

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

Nachteile:

I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80.

Paid for itself on day 1

Kommentare: Great product, great support and development.

Vorteile:

Adding the software to my website was simple and took around 15 minutes. The very next day, I received a call directly from the website and turned the caller into a customer. It doesn't matter what industry you are in, even eCommerce, some customers like to speak with someone and Novocall makes it so simple for them.

Nachteile:

I know they are developing this feature, but it needs to integrate with my diary or else a call could be scheduled when I am not available

Brilliant!

Vorteile:

This widget was so easy to install on our site. It looks great and works flawlessly. This feature pays for itself with just one extra sale per month but we know we're getting much more than that! I just love how it turns passive visitors into actual hot leads so easily.

Nachteile:

Nothing really not to like. I guess the only thing I can suggest for future development would be to also have the option of live chat. That way a 2nd widget wouldn't be necessary

Great tool, works just like callpage

Kommentare: Overall I loved it. Hoping to come back to it one day but in the meantime I will keep recomneding friends to it.

Vorteile:

I liked how easy it was to get setup and begin running on my website.

Nachteile:

For us, it just didnt seem to generate any extra calls. Ive seen these tools work great in the past. The other issue was the intergration asepect and being able to book calls into my calander was a big feature I wish they had.

A significant tool to connect with clients

Kommentare: We're quite impressed by this tool and it's certainly a must have tool for all the companies.

Vorteile:

We really liked this tool as it's giving us an opportunity to connect with our clients as per their availability. Good call quality and no need of internet to get connected.

Nachteile:

I wish we could set the call duration or can decrease to 10 mins as standard call duration.

Great Team

Kommentare: I have had chance to interact with the Novocall team and they are very responsive.

Vorteile:

1. Team is fast to implement update / makes fixes. 2. The software is easily to implement on your site. 3. Big list of country you can get calls from.

Nachteile:

1. Some features still need enhancement. 2. Integrations have to added to the platform.

Easy to use

Kommentare: Being able to allow my possible customers to contact me easy or current customers.

Vorteile:

Simple to work,just copy in the code to the website area you want it then you are done

Nachteile:

Nothing for cons since overall it works without any flaws at the moment.

So far so good!

Vorteile:

It’s easy to set up and install, and Inlove how you can customize the colors to match your website.

Nachteile:

It’d be nice is the operator’s (my) profile photo would show up on the pop up like it does when you click on the phone icon.

Novocall Pay for itself

Kommentare: By allowing customers to call directly or schedule a call for later, Novocall does a wonderful
job in streamlining my business processes and more importantly, to convert leads. At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads!

Vorteile:

Novocall has helped me to overcome the problem of losing potential customers after they land on my website. It was also super easy to configure across all 3 websites that i have.

Nachteile:

I have not faced any issues yet at the moment.

Could I have invested money better? No way!

Kommentare: I'm not sure if there is any better way to invest your money as far as customer service and contact with potential clients is concerned.

Vorteile:

First of all support is exceptional. They listen and they develop this tool really fast.

Nachteile:

I'd love to see Matomo Analytics integration just the same way as Google Analytics is implemented. From the developer's view it's really easy. Events are handled the same way, just event name differs.

Great little tool

Kommentare: In my opinion, it is a perfect software for any person who would like to enable their customers to make calls. It has saved us lot of time to send them a zoom or skype link as customer prefer phone calls in general.

Vorteile:

* Easy to use * Saves lot of money with the calls as customer can directly place a request * Good customization options with agents, numbers. * Lot of countries are covered

Nachteile:

* I wish there was a way to make outbound calls from the software dashboard itself. * I don't want to show Novocall message or a branding , but upgrade price is high compare to its competitors. * Lot of countries are still missing (specially africa)

Must Have software for turning site visits into calls

Kommentare: I am able to capture and convert web visitors by immediately following up with calls and sms

Vorteile:

Ease of use , interface and analytics.

Nachteile:

Cant say anything yet, so far it has been a great experience.

Novocall

Kommentare: It was ok wish there was more calling options and time.

Vorteile:

Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do.

Nachteile:

It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls.

Great for instant connection

Kommentare: We are an online radio station and use this as our studio hotline. Whoever is on air gets the calls. It's perfect

Vorteile:

It's ready to go out if the box. Easy to set up and use - there are so many creative ways to use this in your business.

Nachteile:

I'd like to have more reps and possibly be able to send it to other numbers

Novocall Simple

Kommentare: Good, pretty easy and straitforward.

Vorteile:

Pretty easy to use and set up. Not a whole lot of functionallity when it comes to modifying API or HTTP requests, but great for simple call back software

Nachteile:

API and HTTP request functionality. Could use some more integrations of the bat.

Just wahoo

Vorteile:

So easy to setup You just need to clic and the software is ok PS: their support is really reactive

Nachteile:

Maybe, the design. but each time I had a problem I email the team. A couple of weeks later the features / requests was implemented.

Fantastic utility for service based companies

Kommentare: Great interface, amazing support, expecting it work properly with Indian visitors

Vorteile:

The easiest way for your visitors to get on a call with you

Nachteile:

Customization in terms of design and position on the page. Not able to get it to work in Indian numbers

It actually works!

Vorteile:

It works very well and reps are very responsive to inquiries. Slick UI also.

Nachteile:

How it's charged by each call in 20 min segments. Just a small detail, but other features trump it.

Increased Conversion rate from 2.5% to 30%

Kommentare: Novocalls helped my clients by increasing conversion rate from 2.5% to 30%.

Vorteile:

I saw instant call back in microsoft support where after entering phone number i get call instantly and it was really a great idea, but later i saw an offer on Appsumo and found Novocall have same and more better feature. Some time customer does not have credits in phone and they feel too lazy to contact via email, but novocall do magic and most of customers don't leave website without contacting.

Nachteile:

They are limited, only few countries supported.

One of the best products

Kommentare: the business I am working with relies on phone calls, not tested yet, however it maybe a good tool to increase the number of calls. Will find out soon!

Vorteile:

The ease of use. I, being a noob, found it very easy to use. I can setup new widgets, install and change settings without any issues. The customer service is very helpful and prompt to respond and attend issues if any.

Nachteile:

I was experiencing a bit of delay in calls. The customer support has been informed. Haven’t got the chance to test it since as still working on the website. Will test again once my website is ready to launch

For a one-man company, planning can be a hard thing

Kommentare: I haven't had any calls yet except for some tests, but current clients do mention they see the option and like what they see.

Vorteile:

I love the whole idea behind Novocall and I hope it will get me some new clients. There clearly is a lot of development behind the app and I see things moving. So this is also a future investment for me.

Nachteile:

Planning is difficult. I would love to have Google Calendar integration so the software sees when I am not to be disturbed. Now I need to really manage a second agenda at Novocall and yes, that's where the system breaks for me.

Convenience of your potential customers being able to call

Kommentare: It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios

Vorteile:

The widget is highly customizable and the placement on the site is also flexible. The feature of having offline hours and sending messages in place of calls works great.

Nachteile:

There should be an option of linking it to a button on the website. Typically the screen bottom edges are taken up by live chat. It would be great if it could link to a button just like crankwheel

Great tool!

Vorteile:

- easy to start with - very customizable

Nachteile:

- only few translations available (work in progress)