Bewertet am 15.11.2018
Great Piece of Technology
Vorteile: The Admin Panel, self serve to teach the bot
Nachteile: Wish the technology had single sign-on and was integrated with our CRM
Bewertet am 27.11.2018
Thanks Virtual Workforce for providing us with a viable solution!
Kommentare: We are trying to create a AI based personal assistant as the first level support for private but non-critical issues related to reproductive health and Virtual Workforce seems to have been the right choice for us at the current stage of our product.
Vorteile: The software is quite intuitive and hence easy to use. The concept or approach to follow for customising the solution maybe not to familiar for many users. It is therefore very important that the team behind this product is very proactive in handholding even clients like us who are not very familiar with Ai based solutions.
Nachteile: The product has a learning curve but it is more because of the underlying concepts rather than the product itself.
Bewertet am 13.11.2018
Developing Better Functionality - Chatbot
Kommentare: Overall, our experience has been positive. The team is response to request and questions, prepared on calls and are working toward our goals on time.
Vorteile: Chatbot worked and functioned as described. Responses to pre programmed questions are typically prompt and accurate. Chat bot is easy to learn and navigate. Ability to customize analytics is very useful and informative.
Nachteile: The Admin console could be easier to use, e.g, having the ability to mass upload questions instead of doing it one by one.