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seit 15 Jahren bei der Softwareauswahl

Über Shopper Approved

Erfasst bis zu 10-mal mehr verifizierte Bewertungen und Beurteilungen von Kundenprodukten und Händlern als jede andere Bewertungsplattform, um den Umsatz zu steigern.

Erfahre mehr über Shopper Approved

Vorteile:

Excellent feature set and robust API. Easy to use UI and administration.

Nachteile:

I can't think of anything that I don't like about this product.

Bewertungen zu Shopper Approved

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9/10

Shopper Approved hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 125 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (125)

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Nutzerbewertungen filtern (125)

Blake
Blake
Ecommerce & Consumer Products Manager
Verifizierter Nutzer auf LinkedIn
Metallabbau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Do your ecommerce store a favor and try this out -- they have a free trial

5,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Eszter
Eszter
Marketing manager in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great choice, good price, amazing customer support

5,0 vor 3 Jahren

Kommentare: We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy to use for our customer service team. The Q&A service provides a great tool for our customers to ask questions and our responses stay on the page (helping future customers) and building valuable SEO keywords.

Vorteile:

The integration was very easy although we our website is somewhat custom built, Shopper Approved's implementation team took care of everything from coding to styling. We had multiple styling change request and they had no problem working with us until we made it perfect. They did such a great job with the review management (seller rating and product reviews) service that we expanded and subscribed to the Q&A feature as well and could not be happier with the results.

Nachteile:

It would be nice if customers could filter reviews on a product page.

Jason
President in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Tool For Boosting Ecommerce Websites

4,0 vor 4 Jahren

Kommentare: At our marketing agency we recommend ShopperApproved merchant reviews to all our clients. While there are some other options on the market that have pros and cons, we like the inexpensive and well thought out merchant review system from ShopperApproved. We do not typically recommend product reviews, as we prefer to retain those in whatever ecommerce CMS we're using, and we do not have an opinion about their local reviews offering (none of our clients are local businesses). We find that the ShopperApproved rating badges and javascript snippets showing recent reviews are very beneficial to conversions. We also find that when ShopperApproved merchant reviews are syndicated to Google Ads, they have a positive effect on ad performance. We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews. If we have any complaints, it's that pricing is not consistent. Many of our clients have reached out to ShopperApproved and received vastly different price quotes. Also, the user interface for the service is dated and clunky. It's not at all unusable, however, just a little confusing. Still, these are minor issues.

Vorteile:

Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites

Nachteile:

Clunky User Interface, Inconsistent Pricing

David
Director Sales amd Marketing in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Use and Great at Collecting Customer Feedback

5,0 vor 2 Monaten Neu

Vorteile:

Shopper Approved is excellent because it makes collecting and showing customer reviews easy, which helps build trust with potential buyers. It’s simple to add to websites and works smoothly to get customer feedback at different times. The dashboard is easy to use and provides helpful data to see how things are going. Plus, it helps get your reviews seen on search engines, bringing in more visitors and boosting sales.

Nachteile:

So far I have not had any negative things regarding the software.

Kevin
CEO in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I used to like them

3,0 vor 3 Jahren

Kommentare: It was a great reviewing platform, but they were never too active and as time passed, they seemed sub-par.

Vorteile:

Their platform is SUPER easy to use. Pretty easy to set up and keep things going. Randomly you'll have issues getting stars to show on your ads and such, that part gets a bit vague with them.

Nachteile:

Their platform was much more limited than Yotpo or Trustpilot...they pretty much ghosted me and were gonna charge me the annual couple thousand bucks when we wanted to make a switch too. We had 14k+ reviews with them after 3 years and they were difficult to communicate with.

Justin
VP Marketing in USA
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Company to Work With

5,0 vor 2 Monaten Neu

Vorteile:

Syndication to Google channels. Customer service and support is one of the best I have worked with.

Nachteile:

Not able to roll up reviews for variant products into a parent product.

William
Marketing Coordinator in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use, even better support

5,0 vor 4 Jahren

Kommentare: Shopper Approved makes things very easy when it comes to handling online reviews. The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it. Shopper Approved support is also fantastic. My contact, [SENSITIVE CONTENT HIDDEN], answers my questions/helps me with issues at lightning fast speed!

Vorteile:

Shopper Approved is easy to use and makes sorting through lots of reviews that come in throughout a day a breeze. The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.

Nachteile:

The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX. I've been told this is on the to do list for Shopper Approved so I am not worried about the timing. Looking forward to the new interface!

Fran
President in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very good company.

5,0 vor 4 Jahren

Kommentare: Excellent

Vorteile:

Ease of use. The customers really enjoy leaving reviews, very easy for them as well.

Nachteile:

Really I have no complaints. I can't think of anything I would say needs improved right now.

Ed
Vice President in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing Team and Product

5,0 vor 5 Monaten

Kommentare: I am happy with the ease of use and the communication of everyone involved with Shopper Approved. I was an early adopter but ashamed to say didn't take advantage of everything they offer until recently.

Vorteile:

I have always been impressed with Shopper Approved. The product has evolved and grown with ecommerce as times have changed.

Nachteile:

They were too nice and didn't push me to change!

LISA
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Collected many seller reviews over the years

5,0 vor 3 Jahren

Kommentare: Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.

Vorteile:

They email us for each feedback left. So we can reply back to the positive feedback and address negative feedback. Customers can see we are here and engaged either way.

Nachteile:

Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.

Matts
VP in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved helps us get more high quality reviews

5,0 vor 4 Jahren

Vorteile:

The post-purchase pop-up that Shopper Approved developed for BigCommerce allowed us to get substantially more merchant reviews than a competing solution. And the survey questions themselves prompt high quality responses that are very useful for business insights. In addition, the Survey Destinations feature has been really successful at getting our reviews spread around most of the other major review sites.

Nachteile:

The product reviews feature is average, as far the number of reviews it generates.

Afshin
CEO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Indispensable to Our Business!

5,0 vor 3 Jahren

Kommentare: ShopperApproved is indispensable to our business. With ecommerce companies like ours, especially, we need to prove trust and customer reviews do that!

Vorteile:

Our customers tell us all the time that the ShopperApproved reviews were a key decision making factor in purchase with us. It is very intuitive and easy to use and the design and branding is excellent. Customer service is also beyond reproach!

Nachteile:

There really isn't anything, other than restrictions that come from Google. But even that is understandable. I really love ShopperApproved, nothing negative to say honestly. It's been great and we've been with them for many, many years!

Enrique
Customer Service Specialist in USA
Sport, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved From a Customer Service Perspective

5,0 vor 2 Jahren

Kommentare: It's like a game and I try to see how we can get our rating improved. I am also able to find patterns to try to avoid any future issues with customer interactions

Vorteile:

It gives us the opportunity to track and filter the reviews based on the customer needs. Their star rating and filters allow us to take action and see if we need to make any adjustment to our company, website and customer service interaction.

Nachteile:

A lot of our negative reviews are given by user (Customer) error and we are negatively reviewed from their mistakes. I would also say that when it comes to the service, their is little communication to let us know what actions are taken from the Shopper Approved customer service after we request to have a review taken down.

Steven
Product Manager in USA
Geschäftsbedarf & -einrichtung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Review Platform

4,0 vor 4 Jahren

Vorteile:

Integration is quick and easy, and custom form setup is done through the platform itself. Overall, ShopperApproved is fantastic at gathering reviews - mostly due to its design of getting customers to click on 1-5 stars upon checkout and hitting submit. Quick way to build up a rating on Google.

Nachteile:

Content, content, content. Again - ShopperApproved is great at collecting star ratings. But as Google moves to giving more weight to "testimonial" reviews over a 3 word response - we've noticed ShopperApproved reviews not being displayed on our Google Merchant Profile. Compared to other review platforms, ShopperApproved isn't able to capture good review content from customers.

Christian
Customer Care & Corporate Sales Mgr. in USA
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product, fair price and they're here to help you get reviews

5,0 vor 3 Jahren

Kommentare: Now that everything is working as expected, it's fantastic! It was a bit of a growing pain going from our reviews to a third-party site, but it's working splendidly and gaining reviews everyday. A fair price for a high value product.

Vorteile:

The reviews are important, as it's organic content from our customers. It helps for others interested in the product to be able to read that. It engages others in the process on their path to purchase. It's critical for us, as it can increase the likelihood of a sale. The ease of use is one of my favorite features and the support is good once you pin point what the issue you may be experiencing are. The entire team will step-up to fix whatever your working through.

Nachteile:

Implementation was initially good and then it wasn't working. The time to fix it was less than desirable. However, they fixed it as soon as we found out what the root cause of the issue was. So not much of a con, but worth noting.

Victoria
Community Manager in Ukraine
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Nice service that helps to improve customers' satisfaction

5,0 vor 3 Jahren

Kommentare: My company has been using this platform since 2015. We collected the 55k+ reviews and it's really valuable for our business. We can track and improve our customers' experience and find suggestions of how to develop our software or change our communication.
This great amount of feedback also helps us to build trust to our brand as we put widgets on our site and ads pages.

Vorteile:

I like the easiness of this tool. It's pretty simple for both customer and company. And I really enjoy the option to solve the issue with the customer privately so they can share their contact information without worrying.

Nachteile:

I wish they have a wider variety of widgets.

Thomas
President in USA
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved Experience

5,0 vor 4 Jahren

Kommentare: We are providing our customers a platform to help select and shape the quality of products and goods we carry going forward. This is extremely important in a small niche industry like the equestrian world.

Vorteile:

It was easy to implement and provides great feedback from our customers....whether positive or negative. All reviews help make us a better company.

Nachteile:

The ability to broadcast reviews throughout our other channels like email, social media, etc.

Mark
Manager in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Time Saver

5,0 vor 3 Jahren

Kommentare: Has been a great help keeping us connected to our customers.

Vorteile:

Makes getting customer reviews and product review simple with little time invested.

Nachteile:

We use a customized website so the integration took some effort.

Antwort von Shopper Approved

vor 3 Jahren

Hearing what your customers are saying in a quick and effective way is important so you can make strategic changes for continued growth and success. We are so glad Shopper Approved's Google Seller Ratings and Reviews is a part of your marketing strategy. Thank you for taking the time to review Shopper Approved so we can continue to make improvements.

Richard
COO in USA
Kunst & Handwerk, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Review Software

4,0 vor 4 Jahren

Vorteile:

I would say that the overall the software is super easy to use and its pretty easy to respond to reviews and monitor them. You can setup alerts to notify you of reviews that come in at a lower rating than you like giving you the option to reply quickly and resolve any issues. We also opt to send a full survey after delivery of the order and then offer a special offer once that has been completed, we randomize the offer through a funnel that works extremely effectively and keeps customers giving us great reviews.

Nachteile:

Not much to dislike about the software itself. There was a breach a few years ago and ever since that we are pretty wary of embedding the installation script on any page that has sensitive form fields, we opt to exclude those pages.

Taylor
Sales & Marketing Coordinator in USA
Industrieautomation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved Review

5,0 vor 3 Jahren

Kommentare: Good

Vorteile:

Easy to use, offers real-time reviews that update to our e-commerce site almost instantly.

Nachteile:

Wish we could have a customer re-review us immediately. We often times solve a problem from a bad review immediately in which the customer wishes to re-review us because we solved the pain point. However, we have to re-quest a re-review link and often, they can't re-review us for 30 days since their last review.

James
Co-Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved delivers

5,0 vor 2 Jahren

Kommentare: Shopper Approved promised that we would see an increase in sales after implementing their review collection system on our site and we have definitely seen an increase. Customers have even mentioned that they purchased from us because of the positive reviews.

Vorteile:

Shopper Approved helps us collect reviews directly on our site. We are also able to have past reviews on full display on our site as well, which can help to generate new sales.

Nachteile:

We have experienced some technical glitches in the past, but customer support has always been able to resolve these issues for us.

Derek
Website Support in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Review Software

5,0 vor 4 Jahren

Kommentare: The review form is short and and easy for customers, so it has extremely good completion rates.

Vorteile:

Simple installation and the best Orders to Reviews ratio I've seen on any merchant Reviews & Ratings software.

Nachteile:

Filtering could use a little improvement; would be nice to differentiate between an overall score (ex. 1 star) vs. a review having price at 1 star rating.

Paul
COO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved proves its value every day

5,0 vor 4 Jahren

Kommentare: It has, without a doubt, helped us to grow our business far beyond what we could have without it.

Vorteile:

The most effective 3rd party review service we've ever used. Hands down.

Nachteile:

No cons so far that Shopper Approved has not already resolved or is already addressing for us. They are very responsive to our concerns.

scott
president in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved is Great

5,0 vor 3 Jahren

Kommentare: Great until last year when Google made some changes. Now the number of our reviews doesn't make too much of an impact. Hoping this gets updated soon!

Vorteile:

Easy to integrate. Collects reviews efficiently.

Nachteile:

Recent changes made by Google only displaying a small fraction of our actual reviews.

David
President in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shopper Approved Review

5,0 vor 4 Jahren

Vorteile:

Of all the day to day task and software I monitor, I don't have to spend little, if any, effort into monitoring Shopper Approved. It is a reliable program.

Nachteile:

I really don't find any negatives with the Shopper Approved program.

Marty
Director of Operations in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Supports are SEO marketing

5,0 vor 3 Jahren

Kommentare: We have been a customer for about 4 years.

Vorteile:

Shopper Approved is a great service to support your SEO campaigns as long as you are getting 4+ stars on your reviews.

Nachteile:

Doesn't seem to show up on all the SEO words.