Dameware Erfahrungen

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Vorteile:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Nachteile:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

A secure program that gets the job done.

Kommentare: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Vorteile:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Nachteile:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Easy to use screen sharing

Kommentare: It has been the go to screen sharing software for my work and makes screen sharing a breeze.

Vorteile:

How simple it is to use and how quickly it connects with no issues.

Nachteile:

I cannot drag and drop files from my desktop to a remote in screen share.

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Kommentare: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Vorteile:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Nachteile:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Good remote and windows/AD administration tool

Kommentare: Very good tool to help users and administrator

Vorteile:

No installation on computers before the first connection or administrative action.

Nachteile:

More RMM fonctions like softaware installation or windows update?

Amazing simple Support Tool

Kommentare: Pretty happy with the Tool due to it's simple interface

Vorteile:

Simple to Use and pretty robust. Never had any issues with it

Nachteile:

Due to being simple you get less features than other remote tools e-g Bomgar

Dameware review

Kommentare: Good product

Vorteile:

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Nachteile:

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Dameware was great, now it's a pain

Kommentare: Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year. However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!

Vorteile:

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Nachteile:

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?! I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set.

Kommentare: Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money.

Vorteile:

Its ease of use, scalability and powerful functionality

Nachteile:

Integration with third party Service Desk software as well as remote platforms supported is limited.

Dameware is great.

Vorteile:

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Nachteile:

Screen resolutions between machines can make support interesting.

An essential tool is every admins arsenal

Kommentare: I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved.

Vorteile:

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Nachteile:

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

This is a great piece of software, easy to use and full of features.

Vorteile:

I like the fact that I can remote into a computer very quickly, get the task finished and get out. This software makes my job less stressful. I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Nachteile:

Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware. Computer-Properties-System does not work at all with WIN10 Computer-Properties-Version does not work at all with WIN10 Computer-Properties-Display does not work at all with WIN10 Computer-Properties-Resources does not work at all with WIN10 Computer-Properties-Environment does not work at all with WIN10 Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Great software and beats other competitors!

Kommentare: Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes.

Vorteile:

The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Nachteile:

On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Product is used in our large corporation and is a time saver with manual deployments & support.

Kommentare: Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Vorteile:

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Nachteile:

Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but... Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky.... However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Solid Remote Support Software

Kommentare: The ability to support users remotely with minimal delay or work on the user's side.

Vorteile:

Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Nachteile:

Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.

It's like I am at the workstation with the user; there's not much I can't do.

Kommentare: The best remote desktop support and server support software money can buy.

Vorteile:

Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator. The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing. Smart Card authentication is a much needed feature! Thanks for the addition.

Nachteile:

Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

Great way to remote support

Kommentare: Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed.

Vorteile:

What I like the most of the ease of use of this program. It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

Nachteile:

What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up. Contacted company and they were no help at all and said they could not identify the problem. However, I've spoke with other users and they all claim the same issues.

Love Dameware!

Vorteile:

Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over.

Nachteile:

-Missing a "reconnect to the last computer". -A search feature for computers without having to manually search for it (sometimes the computer gets named wrong). -Be able to setup groups.

Dameware on my side

Kommentare: Utilizing the centralized server for management provides a great deal of power from a single system with access to as many others as are configured for it. AD can be managed from this location, monitoring and alerts can be setup, and a great deal of functionality for automating daily tasks or scripts is also built in! There's an immense amount of power in DRS when setup to provide support and ease management to an environment, which is by no means limited to just Windows desktop computers. Thanks to the Mobile Gateway and VNC Viewer compatibility, even non-Windows systems are fully covered and available for remote support.

Vorteile:

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Nachteile:

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users. I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Good option for remote access tool

Vorteile:

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Nachteile:

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

DameWare connects quickly remotely.

Kommentare: I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics.

Vorteile:

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Nachteile:

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Very handy tool, but it definitely has room for improvement.

Kommentare: Easier remote management of PC's

Vorteile:

Can install the client remotely. Most admin management tools are available remote (e.g. registry editing).

Nachteile:

MRC and Remote Support tools are not integrated enough. I would like the favorites to cross sync between the two. I would like to be able to add/remove/modify printers remotely without using MRC/Remote-Desktop. Would like to be able to transfer files in the Remote-Support tool. Would like to be able to batch deploy msi or other silent installers to multiple PCs. I cannot find a way to install Remote Support Agent unless I try to launch Remote Command Prompt on a machine. Need to be able to batch deploy both MRC and Remote Support agents.

Great software. Very responsive when connected to other workstations.

Kommentare: Quick support from our IT department for our users via remote capabilities.

Vorteile:

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Nachteile:

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Great for the IT Admin

Kommentare: I used this when I was a Systems Administrator and it made it so easy to administer the environment and manage remote PCs/Servers. I also liked that I could pass an option to the user (when connecting to a user desktop) to allow them to approve the connection. This helps put the user at ease that you can't just CONNECT and spy on them, which was a concern. :)

Vorteile:

Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

Nachteile:

I don't really remember any cons with the software.

Just the right toolkit we were looking for to meet our remote support needs.

Kommentare: Easy to manage multiple remote sessiosn, remote process mon, and remote registry have been very helpful.

Vorteile:

Push capability, Remote Support tools are great for remote registry and remote process access has really benefited our support team. It is an excellent all in one place for us to troublshoot client systems.

Nachteile:

Monitor resolution could be better, RC is limited to remote system display resolution. Can be slow to connect at times.