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PackageX Logistics Cloud Erfahrungen

Über PackageX Logistics Cloud

PackageX ist eine vollautomatische, kontaktlose Softwarelösung, die den Aufwand des Paketmanagements eliminiert. Mach einfach ein Foto.

Erfahre mehr über PackageX Logistics Cloud

Vorteile:

Super easy to use and speeds up our mailroom process.

Nachteile:

Sometimes if automatically signs out and its a little difficult to sign back in.

Bewertungen zu PackageX Logistics Cloud

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,5
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,3/10

PackageX Logistics Cloud hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 29 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (29)

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Nutzerbewertungen filtern (29)

Alex
Alex
Community Associate in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing Software

5,0 vor 4 Jahren

Kommentare: We love using it and it allows us to notify members quickly for their packages

Vorteile:

Super easy to use and speeds up our mailroom process

Nachteile:

Sometimes notifications have been sent to the wrong person accidentally

Antwort von PackageX

vor 4 Jahren

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Stu
Coordinator, Mail Center in USA
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

On a Scale...

5,0 vor 2 Jahren

Kommentare: The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom

Vorteile:

After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.

Nachteile:

I have discussed PackageX making updates known prior to their release.

Antwort von PackageX

vor 2 Jahren

Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.

Sami
Community Lead in USA
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PackageX

3,0 vor 4 Jahren

Vorteile:

Makes our jobs easier for getting notifications about packages to members.

Nachteile:

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Antwort von PackageX

vor 4 Jahren

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

Rodrigo
Community Associate in Brasilien
Immobilien, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very good customer xp

5,0 vor 4 Jahren

Kommentare: 1.000

Vorteile:

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Nachteile:

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Antwort von PackageX

vor 4 Jahren

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Esther
Ops Lead in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PackageX User Review

4,0 vor 4 Jahren

Vorteile:

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Nachteile:

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Antwort von PackageX

vor 4 Jahren

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

Cesar
Community Associate in Peru
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great app and even better customer support

4,0 vor 4 Jahren

Kommentare: I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.

Vorteile:

The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Nachteile:

Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Antwort von PackageX

vor 4 Jahren

Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Alexander
Community Lead in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PackageX review

4,0 vor 4 Jahren

Kommentare: great!

Vorteile:

This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages

Nachteile:

The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business.

Antwort von PackageX

vor 4 Jahren

Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Anisha
community manager in Indien
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Useful yet manual

4,0 vor 4 Jahren

Vorteile:

tracking the inventory, app user interface

Nachteile:

1. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active.

Antwort von PackageX

vor 4 Jahren

Hi Anisha, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. For your concern regarding the customization of the reminder process, you can do that from the settings section of the dashboard for your building. Feel free to mail us at support@packagex.app with the date range and our team will send you the required packages report.

Thomas
Community in UK
Immobilien, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thomas O'Neale - Package X Review

4,0 vor 2 Jahren

Kommentare: I use it for mailroom management, it is a great product. I use it daily.

Vorteile:

It is easy to use and is a very reliable system.

Nachteile:

The automatic integration does not usually work well.

Antwort von PackageX

vor 2 Jahren

Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great helper and issues preventer

4,0 vor 4 Jahren

Vorteile:

Track every package received and delivered

Nachteile:

There is not an already received button.

Antwort von PackageX

vor 4 Jahren

Hi User, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Michael
Community Lead, Hospitality in USA
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

An Operational DREAM!

5,0 vor 4 Jahren

Vorteile:

PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!!

Nachteile:

Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better!

Antwort von PackageX

vor 4 Jahren

Hi Michael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Karl Rodrigue
sales manager in Haiti
Kosmetik, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

software that can be better

3,0 vor 2 Jahren

Kommentare: the after-sales service is efficient in case of problems. I am satisfied with the software and it must work well

Vorteile:

easy to use, software makes work easier, to get notifications about packages. after-sales service is fast. being heard by the teams is good.

Nachteile:

when several parcels arrive for the same person, it must be added manually. an easier way to mark someone or more people would be welcome

Jacqueline
Community Associate in USA
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use package app

5,0 vor 4 Jahren

Vorteile:

I love how it easily notifies members and signs them out

Nachteile:

I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually

Antwort von PackageX

vor 4 Jahren

Hi Jacqueline, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Puneet
Community Lead in Indien
Gewerbeimmobilien, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Its convinient

5,0 vor 4 Jahren

Vorteile:

The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.

Nachteile:

Sometimes if automatically signs out and its a little difficult to sign back in.

Antwort von PackageX

vor 4 Jahren

Hi Puneet, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Jordana
Community Associate in USA
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PackageX Review

5,0 vor 4 Jahren

Kommentare: Companies are able to see the package they ordered.

Vorteile:

PackageX is reliable, trustworthy, and easy.

Nachteile:

No cons! It has been super beneficial for our team.

Antwort von PackageX

vor 4 Jahren

Hi Jordana, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Audra
Community Associate in USA
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

5,0 vor 4 Jahren

Vorteile:

Ease of checking in packages, recognizes names and company names to match package with the correct person, can sign out multiple packages at a time

Nachteile:

Slow at times, doesn't recognize some names unless typed in a certain way, new members do not always appear in the app and must be manually input into the packageX system

Antwort von PackageX

vor 4 Jahren

Hi Audra, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Pam
Community Associate in Mexiko
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great user experience

5,0 vor 4 Jahren

Vorteile:

It's really intuitive and easy to follow

Nachteile:

Nothing, i like everything about it. I use it every day for work and it has helped me a lot

Antwort von PackageX

vor 4 Jahren

Hi Pam, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it

Ismael
Community Associate in USA
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Makes mail easy.

5,0 vor 4 Jahren

Vorteile:

It makes mail easy. We have a big company and it helps us sort things better.

Nachteile:

Nothing really, everything works dandy with me.

Antwort von PackageX

vor 4 Jahren

Hi Ismael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Ruzbeh
Community Lead in Indien
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review

4,0 vor 4 Jahren

Vorteile:

1) Usability & features. helps to track members and company accurately

Nachteile:

Multiple packages get logged. Companies do not get tagged without individual names

Antwort von PackageX

vor 4 Jahren

Hi Ruzbeh, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Regarding your concern of companies not getting tagged, the PackageX app allows you to assign a member as a "business designated pickup", so all the business deliveries can be routed to that particular member. If you have more queries or concerns, feel free to reach out to support@packagex.app and we will get back to you as soon as possible.

Devon
Community Associate in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PackageX

5,0 vor 4 Jahren

Vorteile:

The way it is organized and simple to use.

Nachteile:

I do not like how you cannot go back and see which packages have been signed out. This makes it very difficult to track back and see when and what time a package was signed out.

Antwort von PackageX

vor 4 Jahren

Hi Devon, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it

Jenny
Community Assocaite in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PACKAGEX REVIEW

4,0 vor 4 Jahren

Kommentare: Good product for managing our package service.

Vorteile:

- Sends email notification - Includes picture of package - Secure sign in/out packages - Easy to use

Nachteile:

- Slow - Ask: Improve PackageX for desktop to include capability to sign in/out packages for members

Antwort von PackageX

vor 4 Jahren

Hi Jenny, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Brittany
Community Associate in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overall Review

5,0 vor 4 Jahren

Vorteile:

Icons are helpful of packages allocated per member, info included on home screen is great for each individual.

Nachteile:

I only use the app for one purpose and do not check it much otherwise.

Antwort von PackageX

vor 4 Jahren

Hi Brittany, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Gal
community associate in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

PackageX review

4,0 vor 4 Jahren

Kommentare: i like it. its efficient and rarely has problems

Vorteile:

this is an easy to use product . Our mailroom has so much mail coming in and im not sure they could handle it without this app

Nachteile:

the system sometimes sends duplicate emails

Antwort von PackageX

vor 4 Jahren

Hi Gal, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Catharine
Community Associate in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

wework review

4,0 vor 4 Jahren

Kommentare: Packagex was easy to learn to use and use everyday, I think things to improve the app would be less loading time when picking the recipient when they are picking the package up and a way to add nicknames under a persons name so it would automatically match a package addressed to nicknames to the same person

Vorteile:

Easy to learn and use, pretty straight-forward

Nachteile:

Loading time when scrolling through names

Antwort von PackageX

vor 4 Jahren

Hi Catharine, thank you for submitting your review! We are glad that you have found our product easy to learn and use. For your suggestion regarding the nicknames, the app allows you to add alternate names to a member so any package addressed to that alternate name would be notified to the member. Also, do reach out to us at support@packagex.app for any concern. We can also take you through a training session to help understand the flows of the app better.

carla
CA in Spanien
Gastgewerbe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

missing a website

2,0 vor 4 Jahren

Vorteile:

it is very easy to use, very important on our day to day

Nachteile:

no website to check packed delivered, received, etc slow not always recognizes names in labels

Antwort von PackageX

vor 4 Jahren

Hi Carla, we sincerely apologize for the inconvenience you experienced with the PackageX App. We would like you to know that we have the PackageX Web Dashboard for all administrative tasks where you can check scanned, notified and picked packages using advanced package search options. The link to our web dashboard is https://we.packagex.app/ that can be accessed using the app credentials. Once again, please do not hesitate to contact our dedicated Customer Support team at support@packagex.app.