800response Erfahrungen

Über 800response

800response bietet eine umfassende und kostengünstige SaaS-Software für Lead-Generierung, Lead-Tracking und Interaktionsanalyse.

Erfahre mehr über 800response

Vorteile:

If you're looking for a relevant vanity number that includes in-depth call-tracking abilities, then 800Response is right for you. Additionally, their customer service is top-notch.

Nachteile:

We sometimes get calls out of our area which does cause confusion for the caller.

Bewertungen zu 800response

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,9
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,9/10

800response hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 59 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (59)

Sortieren nach

Hast du 800response bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (59)

Jon
Jon
Continuous Improvement Manager in USA
Verifizierter Nutzer auf LinkedIn
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for customer service auditing!

5,0 vor 2 Jahren

Vorteile:

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Nachteile:

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Antwort von 800response

vor 2 Jahren

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Jonthan
Territory Manager in USA
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Process Improvement for Profitability

5,0 vor 7 Monaten

Kommentare: [SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

Vorteile:

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Nachteile:

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Antwort von 800response

vor 7 Monaten

Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!

Amanda
Marketing Services Manager in USA
Geschäftsbedarf & -einrichtung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Propelled Brands

2,0 vor 10 Monaten

Kommentare: Not very good. Good customer service but not a good platform

Vorteile:

The call recordings. The customer service is also very good

Nachteile:

It is old fashioned, hard to navigate, not useful besides listening to calls

Antwort von CallFinder

vor 10 Monaten

Thank you for taking the time to provide us with your valuable feedback. We take all feedback into consideration, and we will pass along your comments to our development team. Please note that significant updates to our UI are on the product development roadmap. In the meantime, our customer service team is always here to assist you with anything you need. Feel free to reach out to us any time, and thanks again for sharing your thoughts.

Danielle
Spa Lead Program Manager in USA
Konsumgüter, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Company that deserves a glowing review

5,0 vor 10 Monaten

Kommentare: From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Vorteile:

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Nachteile:

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Antwort von CallFinder

vor 10 Monaten

Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!

Verifizierter Rezensent
Vice President, Marketing & Communications in USA
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system

5,0 vor 7 Monaten

Vorteile:

Outstanding customer service, great reporting tools.

Nachteile:

The spreadsheet-based configuration system, while thorough, is a bit tedious.

Antwort von 800response

vor 7 Monaten

Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again!

Alfredo
Regional Manager in USA
Versicherung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I recommended this product to elevate your retencion

5,0 vor 10 Monaten

Kommentare: Friendly

Vorteile:

Listen calls, measure the retention in my agents

Nachteile:

Reports, convert the report in excel and print it

Antwort von CallFinder

vor 10 Monaten

Thank you for your review. We're so happy that the ability to listen to calls is helping you with agent retention. As for the reports, you do have the ability to convert the reports into an excel file or a PDF for printing. Our customer service team is always happy to help. Feel free to reach out to us any time if you have questions or need assistance. Thanks again for the amazing review!

Shari
Marketing Director in USA
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

800 Response is reliable, providing exceptional customer service.

5,0 vor 7 Monaten

Kommentare: 800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.

Vorteile:

Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.

Nachteile:

We have not had any issues with the software.

Antwort von 800response

vor 7 Monaten

Thank you for the amazing review! We appreciate your business and your partnership. We're always here to help, so let us know if there's anything you need to ensure the success of your organization in 2022!

Barbara
Senior Director of Marketing in USA
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great partner/Outstanding Service

5,0 vor 7 Monaten

Kommentare: 800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.

Vorteile:

Ease of adding new locations and states to the network.

Nachteile:

We've experiences no issues with the software.

Antwort von 800response

vor 7 Monaten

Thanks so much for your review and your continued business. We're always pleased to hear from customers about their success with our solution. We look forward to working with you in 2022 and beyond!

Michael
VP of Marketing in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Program!

5,0 vor 7 Monaten

Kommentare: Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!

Vorteile:

Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!

Nachteile:

This program to date has everything we need & more. Cannot think of a negative.

Antwort von 800response

vor 7 Monaten

Thanks for the review and valuable feedback! We will pass along your comments to the team, and we wish you success in 2022!

Simon
IT Manager in USA
Öl & Energie, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

WestAir 800 Number

5,0 vor 7 Monaten

Kommentare: so far the customer service has been great, the product itself has no complaints from WestAir

Vorteile:

We use the product to route calls from our 800 number to our closest stores and the quality of this service has been the best we have had

Nachteile:

We would like to be able to change metrics within the portal and not through CS

Antwort von 800response

vor 7 Monaten

Thank you for the stellar review and for sharing your feedback. We take all feedback seriously, and we will pass along your comments about the ability to adjust metrics to our development team. In the meantime, you can always reach out to one of our Client Engagement Specialists if you need help with anything. Thanks again for taking the time to share your thoughts, and we look forward to working with you to ensure your success!

Larry
Vice President, Operations in USA
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Exceptional People with a Great Product

5,0 letztes Jahr

Kommentare: Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Vorteile:

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Nachteile:

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Antwort von CallFinder

letztes Jahr

Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!

michael
President in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Solid customer interaction tool

5,0 vor 2 Jahren

Kommentare: We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Vorteile:

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Nachteile:

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Antwort von 800response

vor 2 Jahren

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Carey
Marketing Manager in USA
Baumaterial, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

800response is a huge part of our business

5,0 vor 2 Jahren

Kommentare: 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Vorteile:

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Nachteile:

AT this time I do not have any cons regarding this software.

Antwort von 800response

vor 2 Jahren

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Ben
Associate VP Business Intelligence in USA
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great team and solution

4,0 vor 3 Jahren

Kommentare: We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Vorteile:

The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Nachteile:

Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Antwort von 800response

vor 3 Jahren

Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!

Danielle
Marketing in USA
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stellar Customer Service

4,0 vor 2 Jahren

Kommentare: I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Vorteile:

It was an easy program to use, but I love all the added information I got from each call.

Nachteile:

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Antwort von 800response

vor 2 Jahren

Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!

Kristin
Manager in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helps Streamline our Marketing Efforts

5,0 vor 2 Jahren

Kommentare: We are very happy with 800response and would not hesitate to recommend them to other businesses.

Vorteile:

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Nachteile:

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Antwort von 800response

vor 2 Jahren

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Daniel
CMO in USA
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product and user experience

5,0 vor 2 Jahren

Kommentare: Great experience and support team.

Vorteile:

It works and does everything we need. The support team makes everything a breeze.

Nachteile:

We have zero issues. It works and does everything we need. The support team makes everything a breeze.

Antwort von 800response

vor 2 Jahren

Thanks for the stellar review, Daniel! We're always happy to get feedback, and we will certainly pass yours along. We take pride in our customer support and are dedicated to providing the best possible experience to our customers, so it's always nice to hear that our efforts are noticed and appreciated. Thank you!

Kevin
Pres in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review 1

4,0 vor 2 Jahren

Kommentare: GoodI wish I had more menu options when the customer calls in.

Vorteile:

The fact that it records calls is great. I that it also captures phone numbers.

Nachteile:

Cost Is too high. I wish I had more menu options when the customer calls in.

Antwort von 800response

vor 2 Jahren

Thanks so much for the valuable feedback, Kevin. We're glad you are getting value from the call recording and other features. And we've passed along your other feedback to our product development team Let us know if there's anything else we can do for you!

David
Chairman/COO/CFO in USA
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

5 Star Review for 800response

5,0 vor 3 Jahren

Kommentare: The benefits we have reaped with using 800response is an increase in our enrollments.

Vorteile:

The ease of use and adaptable to our business

Nachteile:

We have not had a problem with 800response.

Antwort von 800response

vor 3 Jahren

Thanks for the 5-star review, David! We are so excited to hear that our services have increased enrollments at Texas Barber! We have a lot of exciting new features. You can reach out to us any time to learn more about how we can help your institution. We are always happy to help. Here's to a successful 2020!

Steven
Sales Manager in USA
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using there service for years

5,0 vor 2 Jahren

Kommentare: I would not change. Support is great

Vorteile:

Makes our specialty number easy to reminder. Live conversations with real people

Nachteile:

We sometimes get calls out of our area which does cause confusion for the caller

Antwort von 800response

vor 2 Jahren

Thanks for the review and feedback, Steven. We will pass along your comments to our Product Development Team. We are always here with support for anything you need. Thanks for using 800response!

Sara
IT Manager in USA
Bau, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Life-saving

5,0 vor 2 Jahren

Kommentare: We were having issues with our agents incorrectly sourcing incoming calls, and we were not entirely sure where exactly our leads were coming from. We have been able to use 800 response's tracking numbers to confirm sourcing within our system. We were also able to set up a feature within our phone system where our agents could view the source via the tracking number, which has completely changing the dynamic of our call center for the better.

Vorteile:

This software makes it incredibly easy for us to ensure that our leads are sourced correctly, by using tracking numbers and examining their call logs.

Nachteile:

The software is not the most visual appealing or user friendly that it could be, but I find this basically irrelevant because of the positive impact the software has had on our company.

Antwort von 800response

vor 2 Jahren

Sara, thank you for the excellent review and valuable feedback. We'll be sure to pass it along. We're so glad that our software is helping your company!

Arthur
Attorney in USA
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

800response makes life easier

5,0 vor 2 Jahren

Kommentare: Customers being able to reach a live person and leave a message any time of day, whether the business is open or closed has been really awesome. It’s also freed me up to handle other things without being bombarded by calls. Also, the ease of viewing call reporting has simplified my life.

Vorteile:

800 Response is an integral part of our business. It tracks every call made in a simplistic way. It’s made my business much more manageable. I’d be lost without it. Thanks 800response.com for keeping my life easier!

Nachteile:

The software is not the most user friendly or visually appealing. It’s a little overwhelming at first, but gets easier once you get used to it.

Antwort von 800response

vor 2 Jahren

Thanks for the thoughtful review! We're glad to hear that our services have made your life easier. We will pass along your feedback to our Development Team. Thanks for doing business with us!

Diana
Director of Marketing in USA
Automotive, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Happy Customer

5,0 vor 2 Jahren

Vorteile:

Very easy to use and track results. Customers like the ease of use as well. Provides a memorable number for our customers to use to reach us.

Nachteile:

No cons that I am aware of. Had a few billing issues in the beginning but they were quickly & easily rectified.

Antwort von 800response

vor 2 Jahren

Thanks for taking the time to leave us a review and your very useful feedback. We are happy that your memorable is working for you and your customers. We're always here if you need anything. Thanks again!

Hernan
Marketing Director in Kanada
Konsumgüter, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review for 800response

5,0 vor 3 Jahren

Vorteile:

Easy to create custom reports that help target our message

Nachteile:

Nothing that I can think of. I think it's a great addition to any marketing strategy

Antwort von CallFinder

vor 10 Monaten

Thanks for the review, Hernan! We are always happy to hear from satisfied customers, and we appreciate your business.

Dawn
Marketing manager in USA
Öl & Energie, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

800 Response Vanity number

5,0 vor 2 Jahren

Kommentare: Very good. They have always been very helpful when we've needed to alter or make changes to our account

Vorteile:

We use a vanity number to drive people to call our business. We were also able to set up a call tree when customers call in, so they are directed to the correct person in our company

Nachteile:

I do n ot utilize the reports very often

Antwort von 800response

vor 2 Jahren

Thanks for the review, Dawn! We're glad that your vanity numbers are driving more business, and that you're finding value in our call routing. If you ever want a quick tutorial on using the reports, call or email your Client Engagement Specialist any time. We're happy to help. Thanks again for the feedback!