800response Erfahrungen

Great for customer service auditing!

Vorteile:

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Nachteile:

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Exceptional People with a Great Product

Kommentare: Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Vorteile:

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Nachteile:

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Marketing Director

Kommentare: Customer service was decent when I had an issue. Website definitely needs some updating.

Vorteile:

I like that it tracks the calls & the phone numer

Nachteile:

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Process Improvement for Profitability

Kommentare: [SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

Vorteile:

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Nachteile:

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Great Product

Kommentare: Great customer service. The platform is easy to work with and integrate into other software.

Vorteile:

800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.

Nachteile:

I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.

Solid customer interaction tool

Kommentare: We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Vorteile:

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Nachteile:

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

800response is a huge part of our business

Kommentare: 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Vorteile:

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Nachteile:

AT this time I do not have any cons regarding this software.

Company that deserves a glowing review

Kommentare: From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Vorteile:

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Nachteile:

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Great system

Vorteile:

Outstanding customer service, great reporting tools.

Nachteile:

The spreadsheet-based configuration system, while thorough, is a bit tedious.

Great Customer Service

Kommentare: Customer Service is excellent. Always super helpful.

Vorteile:

We have used an 800 Response phone number for 15 years. Its necessary for our business. The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.

Nachteile:

Can't think of anything. We aren't a power user, so we don't get too deep into it.

Great team and solution

Kommentare: We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Vorteile:

The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Nachteile:

Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Stellar Customer Service

Kommentare: I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Vorteile:

It was an easy program to use, but I love all the added information I got from each call.

Nachteile:

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Helps Streamline our Marketing Efforts

Kommentare: We are very happy with 800response and would not hesitate to recommend them to other businesses.

Vorteile:

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Nachteile:

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

[sensitive content hidden] is the best!!

Vorteile:

[sensitive content hidden] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner.

Nachteile:

We haven’t had any issues with 800 response

Great product and user experience

Kommentare: Great experience and support team.

Vorteile:

It works and does everything we need. The support team makes everything a breeze.

Nachteile:

We have zero issues. It works and does everything we need. The support team makes everything a breeze.

I recommended this product to elevate your retencion

Kommentare: Friendly

Vorteile:

Listen calls, measure the retention in my agents

Nachteile:

Reports, convert the report in excel and print it

800 Response is reliable, providing exceptional customer service.

Kommentare: 800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.

Vorteile:

Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.

Nachteile:

We have not had any issues with the software.

Great partner/Outstanding Service

Kommentare: 800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.

Vorteile:

Ease of adding new locations and states to the network.

Nachteile:

We've experiences no issues with the software.

Review 1

Kommentare: GoodI wish I had more menu options when the customer calls in.

Vorteile:

The fact that it records calls is great. I that it also captures phone numbers.

Nachteile:

Cost Is too high. I wish I had more menu options when the customer calls in.

5 Star Review for 800response

Kommentare: The benefits we have reaped with using 800response is an increase in our enrollments.

Vorteile:

The ease of use and adaptable to our business

Nachteile:

We have not had a problem with 800response.

Fantastic Program!

Kommentare: Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!

Vorteile:

Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!

Nachteile:

This program to date has everything we need & more. Cannot think of a negative.

Using there service for years

Kommentare: I would not change. Support is great

Vorteile:

Makes our specialty number easy to reminder. Live conversations with real people

Nachteile:

We sometimes get calls out of our area which does cause confusion for the caller

Life-saving

Kommentare: We were having issues with our agents incorrectly sourcing incoming calls, and we were not entirely sure where exactly our leads were coming from. We have been able to use 800 response's tracking numbers to confirm sourcing within our system. We were also able to set up a feature within our phone system where our agents could view the source via the tracking number, which has completely changing the dynamic of our call center for the better.

Vorteile:

This software makes it incredibly easy for us to ensure that our leads are sourced correctly, by using tracking numbers and examining their call logs.

Nachteile:

The software is not the most visual appealing or user friendly that it could be, but I find this basically irrelevant because of the positive impact the software has had on our company.

800response makes life easier

Kommentare: Customers being able to reach a live person and leave a message any time of day, whether the business is open or closed has been really awesome. It’s also freed me up to handle other things without being bombarded by calls. Also, the ease of viewing call reporting has simplified my life.

Vorteile:

800 Response is an integral part of our business. It tracks every call made in a simplistic way. It’s made my business much more manageable. I’d be lost without it. Thanks 800response.com for keeping my life easier!

Nachteile:

The software is not the most user friendly or visually appealing. It’s a little overwhelming at first, but gets easier once you get used to it.

Happy Customer

Vorteile:

Very easy to use and track results. Customers like the ease of use as well. Provides a memorable number for our customers to use to reach us.

Nachteile:

No cons that I am aware of. Had a few billing issues in the beginning but they were quickly & easily rectified.