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Über Razorpay

Digitale Online-Zahlungsabwicklung für vereinfachte Unternehmensverwaltung.

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Vorteile:

The payment process is good and also "Capture" event for any payment provides another check before actually getting money in our account.

Nachteile:

Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Bewertungen zu Razorpay

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
3,2
Funktionen
3,9
Preis-Leistungs-Verhältnis
3,5

Weiterempfehlungsquote

6,5/10

Razorpay hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 91 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (91)

Rajkishore
Rajkishore
Founder & CEO in Indien
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Payment Gateway For SMEs

5,0 vor 2 Jahren

Kommentare: My overall experience is good. My all payments are instant. It automatically authorise the transaction and inform you over notification channels. But as per my previous experience support system needs more improvement. For a issue I started live chat but at last the agent raised a ticket and said that relevant team will respond to the issue where the issue was not such big. Later the support agent who replied to ticket couldn't resolve my issue. They have little bugs which they are not able to solve after a long time of business. With a huge payment methods and easy to use gateway Razorpay is the best.

Vorteile:

This payment gateway provides registration to all types of businesses. Whether you have a business or not, you can register as individual to accept payments for your services, books, sessions and many more. After KYC update you can receive all your payments on your bank account. It has free plan where it charges 2% fee of payments received through this payment gateway. With Razorpay you can create payment link, pages easily and can share them with your users. You can customise the payment methods you want to provide to your customers. You can also create invoices here through which you can receive payment directly through these invoices from your customers. It has all-in-one dashboard where you can manage all the links, pages, customers, transactions, reports, members and many more. On every transaction you can customise the notification as email and sms. This is the best for small businesses to grow more. With Razorpay you can provide various payment methods like UPI, Debit or credit card, Net banking, Pay Later, etc to your users. Payments are instant and secure with Razorpay. Setup and website integration is super easy and instant also. Support system is good. You can chat with live agents to solve your issues.

Nachteile:

When it comes to 2% charges, I think this is little bit high for a small business. Apart from that if you need to get money settled to your bank account instantly then you have to pay little more extra charges which is nill in Paytm case.

Sanjay
Business Head in Indien
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feedback for Razorpay products and Services

5,0 vor 6 Monaten

Kommentare: My overall experience with Razorpay has been good. And this Good was converted into Great by a gentleman named [sensitive content hidden] , an employee of Razorpay. who went out of the call of his duty to understand my issues and helped me out.
Razorpay is a great organization and the employees like [sensitive content hidden] are the assets to this great organization.
My best wishes to [sensitive content hidden] and Razorpay. !

Vorteile:

Easy to use interface Multiple methods of payment International Payment options

Nachteile:

Approaching customer support of Razorpay.

Cosme
Founder in Indien
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrid experience. The most horrible company

1,0 vor 7 Monaten

Kommentare: Horrible. Won't recommend them. They don't respond, when yiu finally get to them they say they opened a customer service ticket but don't. Nothing shows up. Never helpful in any way

Vorteile:

The software is ok. Charges are high but it's relatively ok to use.

Nachteile:

No customer support. Select accounts are given chat options and is disabled as soon as you chat with them more than 2-3 times.

Subham
Director in Indien
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good but expensive software

4,0 letztes Jahr

Kommentare: Overall experience was good, could have been better if customer support was available.

Vorteile:

Product is easy to use. Razorpay has probably the highest number of integrations available for any payment gateway. Easy to deploy

Nachteile:

Customer support is very bad to non existent. There are multiple search issues when connected to API.

Priyanshu
Priyanshu
IT Specialist in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Payment solutions & Payouts via Razorpay..

4,0 vor 2 Jahren

Kommentare: Overall Razorpay according to me has become Backbone of Reatil & Public Business & No doubt Razorpay can capture this whole market if They Keep Building more & more...

Vorteile:

Well Razorpay definitely is of the leading & Most trusted Payment solutions provider.. Razorpay recently has grown much faster & Become one of the Leading StartUps in this category.. Much affordable,Aesthetic, Big community behind, Highly Skilled Team,Well established Network in B2B & D2C markets are one the Promising achievements of Razorpay in recent..

Nachteile:

Well In across all Reatil stores,public stores, B2B markets & Outlets Razorpay is shining with its POS & multiple payouts support but Still There's slight Issue still present related to settlement & payouts.. Razorpay Team need immediate focus on this for mass adoption..

Anurag
Owner in Indien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Features but horrible support

3,0 vor 3 Jahren

Kommentare: Earlier i was really happy with RazorPay. Over a period of time, my experience has become worse. The support is very very slow and unsatisfactory.

Vorteile:

The features are amazing. This is what keeps me going away from Razorpay. Few of the products are really worth the pay and easy to use.

Nachteile:

Horrible support. It takes a few days for support to reply for a single query. Usually the first reply would be another question and then it takes another few days for it to get back. On an average to solve anything, you might have to wait for weeks. Another big issues is account activation - It says 8 to 10 working days for account to be activated. That is approximately 2 weeks ( assuming weekends and a holiday). Post that they might ask unreasonable questions and documents. Its really tiresome sometime to open an account with Razorpay.

Deepak
Deepak
Director in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very quick setup and discounted offers

4,0 vor 2 Jahren

Vorteile:

We get offers every time as credits, which we can redeem to get commission free payments, otherwise also whatever feature we think is already available in razorpay payment gateway portal. the portal is very simple and easy to use, it just took 10-15 minutes to understand and raise invoices and create payment pages.

Nachteile:

some international cards are not usable, also some times the issue of low limit comes. rest all is fine.

Vaibhav
Vaibhav
Clinic Manager in Indien
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best in the Payment Gateway business

4,0 vor 2 Jahren

Vorteile:

We integrated it with our website, it was seemless, Thanks to our account manager [SENSITIVE CONTENT] for all assistance.

Nachteile:

Transaction charges are on higher side, sometime settlement takes very long time.

Krutika
Krutika
Recruitment Specialist in Indien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Comprehensive-Easy Payroll management software

4,0 vor 2 Jahren

Vorteile:

Razorpay's customer service is top rate - responses are prompt and helpful. It is cloud-based software which makes processing payments quick and efficient, especially for time-sensitive transactions. This is why our company decided to use it in their digital payments system, as it allows for direct deposits that greatly reduce the hassle of managing paper checks. This switch has been an invaluable asset, freeing up precious time we can put towards providing services and supporting our customers. We never hesitate to recommend Razorpay to others and are delighted with the results we have achieved so far.

Nachteile:

I can not find any cons. It is very simple tool and does the what we require to do.

Vivek
Vivek
chief nutrition and fitness coach in Indien
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

4,0 letzten Monat Neu

Vorteile:

Ese of use, integration with my site, payment link generation

Nachteile:

the number of days it takes for the money to hit your bank

Bismil
Director in Indien
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Razorpay is always my first choice

5,0 vor 2 Jahren

Kommentare: Overall razorpay is good if you are accepting payment within India

Vorteile:

Razorpay is very good payment gateway as best part of razorpay is that it does not have any monthly or yearly fees, it is like pay as you go. It will deduct amount around 2.6% from transaction. Also I personally like Razorpay support they are very supportive and always solve my query within 24hrs.

Nachteile:

Accepting international payment is bit difficult there are many formalities with razorpay and i think the asked around 50K INR domestic payment before allowing international payment.

Shankha
Shankha
Web developer in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most advanced Payment Gateway for Merchants

5,0 vor 2 Jahren

Vorteile:

The best thing about Razorpay is, that you can integrate it easily, after integrating it will not redirect to the bank's payment page, instead, it will complete everything right on the merchant website without leaving or redirecting to anywhere else. I love Razorpay's js checkout feature.

Nachteile:

Webhook always gets disabled for woocommerce websites, even after reporting it to the tech team, they are unable to fix this.

Chandrakeerthan
Chandrakeerthan
student in Indien
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best for payments

5,0 letztes Jahr

Kommentare: Overall, I had a positive experience. All of my payments are immediate. The transaction is automatically authorised, and you are notified via notification channels. But, based on my prior experience, the support system still needs work. I initiated a live chat to address a problem, but the agent ultimately raised a ticket and indicated the appropriate staff will address the problem even though it was not a major one.

Vorteile:

Razorpay's user-friendly dashboard makes it simple to track transactions and manage your account, which is one of the features I most value about it. The business also provides exceptional customer service, with friendly people on hand to help with any problems or inquiries you might have. - Its security precautions are another another aspect I like.

Nachteile:

Customer service is either nonexistent or very poor. When connected to API, there are many search-related problems.

Ram
Ram
Senior Account Executive in Indien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software for payroll management needs!

5,0 vor 2 Jahren

Kommentare: Razorpay helps us with streamlining our payment processes. We haven't had any delays in processing or creating reimbursement requests with Razorpay so far

Vorteile:

Claiming reimbursements & creating automated tax statements are extremely useful for creating a seamless user journey for all our employees. The software is also really user-friendly & greatly customisable as well.

Nachteile:

The UI is cluttered in such a way that it's difficult to navigate in between different modules easily. (From Tax deductions to reimbursement or Payslips for example) There are also minor bugs but nothing otherwise.

Shahu
Strategy Head in Indien
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Arrogant Team Poor service just because they feel people don't have other options.

1,0 letztes Jahr

Kommentare: Overall experience was good previously but as the company grows they are not able to control things and get arrogant with time. Customers paying using QR codes, second time it is getting refunded to customer after giving success message. Very Poor service.

Vorteile:

Easy to sign in. Also easy to set up. Signing in process is very smooth.

Nachteile:

Customer service and technical assistance.

Abhi
Abhi
Director in Indien
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Worst Payment Gateway

1,0 vor 5 Jahren

Kommentare: Pathetic for eCommerce startups. Please stay away, as they don't refund the money, even on transaction reversal.

Vorteile:

The integrations are pretty good. Also, the user interface is nice. They also have developed a very sophisticated system for merchant payouts.

Nachteile:

Extremely rude customer support and unethical company. Do not use their payment integration services, as they don't offer refund of transaction fees on reversal. Stay away from this scam. I repeat, stay away.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

very poor service

1,0 vor 5 Monaten

Kommentare: overall experience is not good as they do not ease the task and have high failure rate.

Vorteile:

RazorPay Web App had good speed and quick response

Nachteile:

RazorPay gives low success rate and offer poor support

Unesh
Owner in Indien
Internet, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complete payment solution for Indian Businesses.

5,0 vor 3 Jahren

Kommentare: Overall experience with razorpay is good and fine.

Vorteile:

In razorpay i like international payment most and also payment pages.

Nachteile:

One thing i like least or you can say i hate is that different webhook can not be sent out for different products.

Saif Ali
Director in Indien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best ever customers support for payments

5,0 vor 3 Jahren

Kommentare: Overall i am good to use razorpay and still using

Vorteile:

As a merchant many payment gateway didnt provides good customer support.but razorpay is king. I asked team to update my payment cycle that is totally customized for me and they did it.

Nachteile:

The only thing i didn't like in razorpay is there compliance for applying international payment.

sanjay
Senior executive in Indien
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very bad experiance with razorpay

1,0 vor 8 Monaten

Kommentare: i had very bad experience . when i call support , i didn't get a satisfactory answer .every time given same reason and when my concern raised to seniors but they also don't have any importance of our query . one of the worst service ever received . My ticket id is .9635033

Vorteile:

if customer support is not good then what to say about razorpay. They don't have direct customer support which is most important in business .

Nachteile:

customer query resolution should on top pririty .

Nibhatish
Nibhatish
Product Owner in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stripe equivalent in India

5,0 vor 6 Jahren

Kommentare: Overall experience with Razorpay has been good. It's breeze to integrate Razorpay in the software product.

Vorteile:

Onboarding process for Razorpay is quite smooth. Their documentation and integration kits are very developer friendly. The payment process is good and also "Capture" event for any payment provides another check before actually getting money in our account.

Nachteile:

Their payment gateway TDR rates are slightly higher than other payment gateway providers.

Wasim
Director in Indien
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good Customer Support

5,0 vor 2 Jahren

Vorteile:

Razorpay provide best customer support, as i was facing some issue they handle and solved my problem on prority also razopay integration is very easy with website as well as mobile application and there payment cycle is good.

Nachteile:

They have 2 major problem: 1- You can't change bank account details if the account is not created on your name, in this case you have to create new razorpay account. 2- International payment is too much complicated there are too much compliances.

Ayaz
Founder & Director in Indien
Schreiben & Editieren, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Horrible Customer Service by Razorpay

1,0 vor 4 Jahren

Kommentare: As the company grows in business volumes, customer support and relationship maintenance deteriorates in the same ratio!!

Vorteile:

Product is easy to use, however, support team specializes in giving incorrect information about the product.

Nachteile:

Worse than horrible customer support!! No timely resolutions!! No response to emails!! False information being passed on!!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pay Secure

4,0 vor 5 Jahren

Kommentare: My overall experience is very good because their customer service is top notch.

Vorteile:

First of all customer support is very very good. They care about every users. I have use this api for mobile platform (React Native). They well structured the documentation so we can easily developers work with this.

Nachteile:

There is no least like about this. They well designed in their so personally i don't have any least like thing.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Bets payment gateway to integrate!

5,0 vor 3 Jahren

Kommentare: Integrating Razorpay with my online store allowed me to process and settle payments without any problems - and it continues to work without any glitches.

Vorteile:

Razorpay was one of the easiest, most hassle-free payment gateways that I've integrated. My integration as with shopify, and I had no trouble at all following the instructions to set it up myself.

Nachteile:

I do wish that the gateway page was more customizable - there are limited options to customize the way the checkout page looks.