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Über Shelterluv

Easy-to-use, intuitive software to help shelters/rescues streamline operations (Mobile Checkout, Donation Capture, Field Services, etc)

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Nutzerbewertungen filtern (36)

Katie P.
Katie P.
Community Engagement Specialist in USA
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Intuitive Shelter Software

5 vor 4 Wochen Neu

Kommentare: Shelterluv is so responsive to our needs. They have implemented many changes we've suggested.

Vorteile:

Shelterluv has paid for itself with its options for adopters to donate at the time of adoption, as well as its user-friendly online donation page that converts well. One of the biggest benefits of Shelterluv is how intuitive it is. Anyone who uses basic websites like Facebook or online shopping can easily navigate it.

Nachteile:

Shelterluv actually created our own custom kennel card for us because we were not happy with any of the available kennel card options. I was surprised at how their default printed kennel card and online pet display options were not as customizable as I'd hoped.

Antwort von Shelterluv

vor 4 Wochen

Thank you so much for the kind words, Katie! We were also really excited to be able to release the custom kennel card builder earlier this year! Glad you found it helpful as well!

Candace C.
Executive Assistant in USA
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ShelterLuv System

5 vor 10 Monaten

Kommentare: Overall we LOVE ShelterLuv. Our efficiency has increased tremendously, and we haven't even gotten to use the full scope of the system yet.

Vorteile:

I love the flow of the system. Just a few clicks to process an animal from Intake to Outcome. The tracking capabilities on how to look up previous adopters, the ability to leave internal notes on person records and animal records. I love that they are constantly improving and send updates weekly. Any time I've emailed for help, the responses are quick and informative/helpful. We love it so much so far!

Nachteile:

There are a few things: Diagnostic tests/Results do not show up on the medical records. There isn't a great way to print what "tasks" are due, and we do not especially care that the adopters can see the animals medical records before we send them the completed version after adoption is complete. That said - anything we have approached ShelterLuv with they are already working on "fixing" and are adding us to the list of everything we have suggested to let us know when that update has been completed. They are very receptive to changes/suggestions!

Antwort von Shelterluv

vor 10 Monaten

Hi Candace, Thank you for leaving us a review! It's great that the Shelterluv features and tracking capabilities such as the customizable intake and outcome flows are allowing for efficiency for your team! That makes us so happy to hear! And we do really appreciate all the feedback. Please feel free to keep it coming!

Tiffany T.
Coordinator, Signature Events in USA
Eventservice, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shelterluv is great and comprehensive, but can be improved

4 vor 2 Jahren

Vorteile:

Shelterluv is great in having a comprehensive place to find historical information on all the animals that are or have been in our shelter. I appreciate being able to find medical history, medical notes, scanned documents associated with each animal, a photo, etc. The website is fairly easy to navigate and preview animal information.

Nachteile:

The look of Shelterluv could be updated to a more modern website aesthetic. It sometimes takes awhile to load any information. Although the issue is currently fixed, there was a stretch of a couple of weeks where if I searched for an animal in the search box, the results showed up in a jumbled website where anything I clicked led to an "error" page. Though I did not absolutely need this function to work properly for my specific job, I can imagine it would have been extremely frustrating for someone working more in an intake role to run into that issue while they were taking in a previously adopted out animal, etc.

Antwort von Shelterluv

vor 2 Jahren

Hi Tiffany, Thank you so much for your honest, thoughtful, and detailed review of Shelterluv! We so appreciate your feedback. We're so sorry for any inconvenience that the search error caused, but we're happy to say that that issue has since been resolved. As always, if you ever have any questions or concerns, please reach out to us at help@shelterluv.com!

Nolan A.
Shelter Manager in USA
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Shelterluv Review

4 vor 2 Monaten

Kommentare: Fantastic customer service. We felt supported through the entire set-up/configuration process and the representatives were very clear about what the software was, and was not capable of. Customer service operates via email, and they are usually very prompt with solutions. It is easy to train new staff members on, there are rarely any bugs or glitches.

Vorteile:

Extremely easy to use and train new employees on. Reports are customizable, configurations are easy, and extraneous information can easily be eliminated from configurable forms. For the money, there is no better software for an organization that is data driven and wants to track key performance areas.

Nachteile:

While reports are customizable, there is data that is collected in the software that is lost in the ether. For example, length of stay report leaves much to be desired and is bare-bones- there is no way to track length of stay by intake type, animal size group, or age, even though all of this data is collected in the software. For an organization that does not want to use Shelterluv as a point of sale, it can include extraneous steps at the point of intake and outcome that still require you to discount services that are rendered. The service intake/outcome function displays animals in your shelter inventory, even if you do not track those numbers towards your overall count. It would also be more functional to create a service event and add people and animals to it, rather than be prompted from the same lengthy service intake screen each time- when running a high capacity vaccine clinic, having to start from scratch with every service intake can be extremely time consuming and causes back-ups.

Antwort von Shelterluv

vor 2 Monaten

Hi Nolan, We can't thank you enough for the kind words about Shelterluv. Your review means a lot to us and lets us know we're on the right track!

Brandi W.
President in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect for Shelters/Rescues

5 vor 11 Monaten

Kommentare: I absolutely love it and recommend it any time I get a chance.

Vorteile:

I love how easy this product is to use and the visibility on desktop and mobile phones. It's simple to train someone on and for myself to learn more. The customer service is probably the best part of the entire program. Not only do they respond quickly and give feedback/guidance, but they also go out of their way to contact you when something you had an issue with has been updated in the program.

Nachteile:

The scheduling with fosters and adopters definitely needs a face-lift. It integrates with Google Calendar but if you make changes in Google Calendar it doesn't feed back (subscribe versus integration). It also shows in Pacific timezone and Shelterluv is always the location. I also would like to see Maddie's Pet Assistant feed the weights back into SL from fosters.

Antwort von Shelterluv

vor 10 Monaten

Hi Brandi, Thank you so much for your review! We're so happy to have you as a customer and really appreciate the time you took to share your thoughts. We do have the requests you described here documented on our customer request list! Thanks again!

Laura C.
Team Lead in USA
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ShelterLuv Deserves Lots of Love!

5 vor 2 Monaten

Kommentare: Extremely helpful and more streamlined compared to the shelter software we were using prior! We enjoy it very much- ShelterLuv looks clean, easy to navigate, and has an extremely responsive and helpful support team. Thank you!

Vorteile:

We love the ease of use for this software, which is extremely affordable for us! We love the customization for our specific needs, how ShelterLuv helps auto calculate and pre-fill fields, and integrates with our website, FoundAnimals microchips, etc. We are able to easily record animal names, intake dates and reasons, ages, spay/neuter information, vaccination and treatment information, memos, and file uploads. A friendly and responsive support team is also one of the best parts of ShelterLuv! There was a lot of human error involved in porting over our historic records from past adoptions, and the team is always so kind in helping re-import records that have incorrect intake/outcomes.

Nachteile:

There's not a lot to dislike. I would like to see a diet section, so we can track diet changes, how much offered food is eaten/not, and a customizable field for diet to show up on the kennel cards would be very helpful! This is for our staff and volunteers to see while caring for our animals, and for adopters so they can continue the same feeding amounts and schedule. We also do not have veterinary staff, so a feature to system-generate a vet visit form to populate with information already in the software (name, age, treatment history, which clinic and vet they will be seeing, and reason for vet visit) would be very helpful. We would also like to use the calendar and appointment scheduler, however, it is not possible for us to monitor and reconcile appointment requests when multiple people request the same sign up slot. Is it possible to adjust the appointment sign up feature so slots fill as people request slots?

Antwort von Shelterluv

vor 2 Monaten

Hi Laura! We are thrilled to have you as part of the Shelterluv family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Marianne P.
senior volunteer in USA
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and Reliable Database!

5 vor 10 Monaten

Vorteile:

You know what I like the best about SL? Besides the fact that it's fairly easy to learn and is "customizable" to one's specific needs, if one does need help, it's so easy! Write a quick email and a response is almost immediate.

Nachteile:

I have two "cons". First off, it would be much quicker if I didn't have to unclick the radio buttons when searching for an animal/person. It should be the default to have "cleared" radio buttons. Secondly, I wish databases could integrate into each other (I realized this is not necessarily Shelter Luvs fault) so that converting to a new database could be seamless. Overall, as a volunteer who enters info for two large rescue organizations, SL is awesome.

Antwort von Shelterluv

vor 10 Monaten

Hi Marianne, Thank you for your review! We are so happy to hear that you find Shelterluv easy to use and that the customizable features are helpful! Additionally, thank you for the feedback about the radio buttons (I'll send this feedback along to our product team). And we do understand that the data conversion process can be tough! Thanks for all your patience as you transitioned!

Brenda M.
Cofounder / Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Luv for Shelterluv

5 vor 4 Monaten

Kommentare: We love Shelterluv and recommend it often.

Vorteile:

There are many things I love about this software. The ease of use, mobile checkout, batch vaccine entry, and much more. I love that when we have a concern or a request, the team is very responsive. This wonder software is constantly progressing to the ever-changing needs of our life-saving world.

Nachteile:

Like with all software, there are little things. When we find those things, we send an email and make our feedback known. One thing I would love to see added is a volunteer module. We are trying so hard to grow our volunteer program, and it would be wonderful to have the ability to do that with Shelterluv. One database for all shelter tasks. It might also be wonderful to incorporate comprehensive fundraising options into the software.

Antwort von Shelterluv

vor 4 Monaten

Hi Brenda, Thank you for your review! We are so glad the ease of use and features that Shelterluv offers help your organization with it's life-saving work! We always appreciate all of the feedback you send in and can't thank you enough! Please continue to let us know how we can improve!

Jen F.
Cat Care & Foster Care Coordinator in USA
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

We Luv Shelterluv!

5 vor 10 Monaten

Kommentare: The amount of time our staff saves on a daily basis by using Shelterluv is incredible. We have become more efficient all around. And the built in donation ask during adoptions has resulted in a huge amount of donations that we otherwise would not have recieved.

Vorteile:

Shelterluv is extremely intuitive and was obviously designed by people who know how animal sheltering works. The reporting features and ability to customize just about all aspects of the software are amazing. We are still finding new features and functions and when we ask "I wonder if it can...?" the answer is almost always "yes". The customer support is excellent with remarkable response time to inquiries.

Nachteile:

If would be nice to be able to enter vaccines, treatments, etc in the future when we know they are going to happen, but I understand why this isn't allowed in order to keep data accurate.

Antwort von Shelterluv

vor 10 Monaten

Hi Jen, Thank you so much for your review! We're so happy that the features of Shelterluv are helpful to your team! We definitely appreciate all of your feedback as well! And we do only allow for the next in a series of vaccines to be scheduled (not completed) in the future but thank you for the comment here. Thanks again for being a great Shelterluv user and for all the communication with our support team!

Kristin F.
Development Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Game Changer

5 vor 10 Monaten

Kommentare: In short, I’m obsessed. It supports our vision of what modern day rescue can look like. No paper, accurate records, easily trainable to volunteers AND generates more revenue than we’ve paid out for its service! That last statement should be enough for anyone to use it!! We made more in donations, during adoptions, than we paid out to use this software!!

Vorteile:

ShelterLuv has allowed us to management several types of animals with absolute ease! Whether that’s at the shelter, in foster care, owner surrenders or transfers, ShelterLuv has thought of everything and continues to evolve!

Nachteile:

I would only enjoy the software more, if more of our partners used it! The ease of transferring an animal is seamless!

Antwort von Shelterluv

vor 10 Monaten

Hi Kristin, Thank you so much for taking the time to write this thoughtful review! We are so glad to hear that you are finding use of so many of the Shelterluv features! We wish you and the whole True Rescue team all the best in the amazing work you do! If you have any feedback for our team on the software, feel free to let us know anytime at help@shelterluv.com!

Janet N.
Volunteer in USA
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great improvement for our organization

5 vor 11 Monaten

Kommentare: Our experience has been 98% wonderful. Shelterluv is a hands down improvement over our former system, not to mention what a pleasant experience it is when I have to contact Customer Service. We bring our foster kittens in every 14 to 21 days for physical exams, vaccines, wormers, etc. As we got used to Shelterluv, we have been hand-writing all the entries on our paper medical records and having volunteers transfer the entries into Shelterluv at the end of each day, a process we followed even before moving to Shelterluv, but never felt comfortable changing. Now that we've used Shelterluv for a year and see how quickly and easily this data can be entered at the time of service, we are going to go paperless and rely solely on Shelterluv. it's that much better to work with. Thanks.

Vorteile:

At Kitten Central of Placer County we appreciate the efficiency of Shelterluv and the ways we can configure forms to meet our needs which are somewhat unique in the rescue/shelter/adoption world. Compared to our former system, it is very user friendly. The Help Center is extensive and fully loaded with good, easy to follow solutions; the one trick to finding articles is to get the lingo right. While not exactly software specific, one of the best features of Shelterluv is the Customer Service. The staff is extremely quick to respond. Even if they have to tell me I can't do what I want to do, they suggest optional solutions and work arounds that may help. This kind of response is worth its weight in gold and they are always working at making the system better in response to our inquiries.

Nachteile:

There are a few processes that feel a little convoluted in the steps that must be taken, though most just take a little getting used to. Here are a few things that are minor in the big picture, but annoying for our needs: We can't configure the main page where it would be helpful to me to see a kitten's sex at a glance without having to open the kitten's file. We need more color and pattern choices, e.g., we get many tabicos, but that isn't an option. Sorting by date or kitten number takes too long. While we can bring up an entire litter by searching for one kitten in the litter, we name our litters - as do most foster organizations - and it would be great to be able to search by litter name or litter number. That's pretty much it. Knowing Shelterluv, most of these will transfer from here to a customer wish list where they will be evaluated to be included in future system changes.

Antwort von Shelterluv

vor 10 Monaten

Hi Janet, Thank you for your review! It's great to hear that you are taking advantage of our system, especially the ability to go paperless! I will document your requests and send you an email with a possible suggestion that might help with litter names.

Shelby B.
Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We love ShelterLuv!

5 vor 11 Monaten

Kommentare: Keeping up with our animals' medical records is super easy and we like the option of having staff members able to update the tasks they've completed--example: Our lead tech can enter medications that need to be administered daily to animals in our care and our kennel techs can check off those tasks as they are taken care of.

Vorteile:

We love how easy the program is to use and how easily and quickly our staff was able to learn to use the system. We love how professional the medical print-outs and other documents are and that we can easily email documents to our adopters and transfer partners.

Nachteile:

Really the only con we found was that the system wasn't able to import all our photos over from our previous system. We found a way to work around that, but it would have been nice to have that capability.

Antwort von Shelterluv

vor 10 Monaten

Hi Shelby, Thank you so much for your review of Shelterluv! We do hope that the efficiency and ease of use helps you and your team with your life saving work! Thanks again for joining the Shelterluv team!

Verifizierter Rezensent
Board Member in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best software for rescues

5 vor 2 Jahren

Kommentare: We've gone paperless thanks to ShelterLuv, and because it's easy to use, we've been able to get many of our volunteers to help with database entry because of it!

Vorteile:

We previously used PetPoint and it was painful. ShelterLuv was not only easy for volunteers to learn how to use, but most importantly to us as a rescue that is growing in size, SL was there every step of the way to answer our questions. They also didn't pressure us to purchase the product which helped us be comfortable making the switch when we did. It also makes it easy for our adopters to fill out applications at adoption events. We've gone paperless thanks to ShelterLuv.

Nachteile:

Our only complaint is that while it's easy to use on an iPad etc, there isn't an app so it's hard to use on the phone.

Antwort von Shelterluv

vor 2 Jahren

Hi there, Thank you so much for your thoughtful review of Shelterluv! We're so happy to have you as a customer and it's wonderful to hear that you've gone paperless with us! As you probably know, the desktop version of Shelterluv now displays and works well on mobile, which means that you can access www.shelterluv.com on any mobile device without having to pinch and zoom every time! Thank you again, and, as always, reach out to us at help@shelterluv.com if you ever have any questions for us. -Team Shelterluv

Eric P.
Eric P.
Volunteer Coordinator; Dog Intake Manager in USA
Verifizierter Nutzer auf LinkedIn
Bürgerliche & soziale Einrichtungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Transform your Animal Welfare Organization with Shelterluv!

5 vor 2 Jahren

Kommentare: Shelterluv was with us every step of the way from demonstrating the software to support, including implementation. It was really a smooth transition for us based on Shelterluv's support.

Vorteile:

Ease of configuration. Flexible software for our needs. Amazing uptick in donations. Cloud-based solution means we have no servers, storage, networks, etc. to maintain. Ease of use for our shelter staff and adopters.

Nachteile:

Opportunities exist in further expansion of reporting capability, however existing functionality is sufficient.

Antwort von Shelterluv

vor 2 Jahren

Hi Eric, Thank you so much for your thoughtful review! We're so happy to have you as a customer, and are happy to hear how easy it was to transition to Shelterluv. We're also excited to hear that our donation boost feature has helped Because You Care's fundraising efforts! It's one of our favorite featuresmore than two-thirds of our customers have made money using Shelterluv with it! All feedback is appreciated and evaluated by our product team, so know you can reach out to help@shelterluv.com if you ever have any suggestions or questions for us! -Team Shelterluv

Erica P.
President in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best software for shelters & rescues

5 vor 11 Monaten

Kommentare: All of our records are now in one software.

Vorteile:

What's not to like? Our transition to Shelterluv was fantastic. Importing our records and configuring our data was as easy as ever. The detailed demo video was very helpful - it did not take us long at all to learn the ropes. The Shelterluv team (very friendly + helpful) is available every step of the way. The software is cost effective for animal welfare organizations, small and large.

Nachteile:

There are only two issues our team has run into. The first issue being; when manually entering old medical records - there is no "complete all" option for past due treatments. So, you need to go through and manually complete each treatment - it is time consuming to enter treatment records for animals that were on medications multiple times a day for several months. The second issue being; there is no option to edit the Donation Boost in the checkout flow. The $50 tier lists "vaccinate a litter of puppies" and we are a cat-only rescue - which can bring questions from adopters/donors about our organization.

Antwort von Shelterluv

vor 11 Monaten

Hi Erica! Thank you for your review, we really appreciate it and are very happy to assist the Furry Felines team! I did see the issues you listed and know that we have emailed about them since this review. You can complete treatments (either those due in the past or currently due) in bulk from the task manager and your donation language is now cat only language. But feel free to reach out to us again at help@shelterluv.com if you need any further clarification. We appreciate how communicative your team has been with us. We wish you all the best in the New Year!

Andrew S.
Operations Director in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great animal shelter management software

5 vor 2 Jahren

Kommentare: It has been great from the start. I even met the [SENSITIVE CONTENT HIDDEN] and some staff at a conference. Great people to work with.

Vorteile:

I use this software daily, and it is a lifesaver. Very easy to use, feature rich, responsive customer support. Reporting is made easy.

Nachteile:

I can't think of any cons, really. They are constantly updating the software with suggestions from their customer base.

Antwort von Shelterluv

letztes Jahr

Hi Andrew, Thank you so much for your review of Shelterluv! We really appreciate the time you took to write this and the consistent effort you put into asking questions and giving us feedback via our customer support team. We greatly value this product feedback. We are so glad you joined Shelterluv and hope it helps with your team's lifesaving efforts!

Rachel G.
CEO in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Save Money!

5 vor 10 Monaten

Kommentare: Exceptional! I’m just tickled pink about this program. If I have an issue I receive PROMPT responses. When I process an adoption I know the information is getting through, because it checks emails on the spot.

Vorteile:

I have used other programs, like Petstablished, that push their products, charge based on how many upload you do, and aren’t anywhere near as detailed about medical care. This program has exceptional service, the most customizable systems, and is just plain easy.

Nachteile:

I wish it did run concurrently with PayPal and Venmo

Antwort von Shelterluv

vor 10 Monaten

Hi Rachel, Thank you for taking the time to write this review of Shelterluv! We really appreciate it and are very happy to hear that it helps your team with medical data tracking and cost savings! Thank you for the feedback on credit card processors. We are very glad you joined the Shelterluv team!

Verifizierter Rezensent
Kennel Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Changing the Way Shelter Software Works

4 vor 2 Jahren

Kommentare: Overall I feel that ShelterLuv is a better option than anything on the market right now. The report feature makes up for some of the areas that required improvement.

Vorteile:

The ease of use and report management. It was so simple to see the who/where/when of all the dogs in the building. Being able to upload a photo makes it even easier to distinguish different animals. It is very customizable.

Nachteile:

From time to time it can be slow or links "break"

Antwort von Shelterluv

vor 2 Jahren

Hi there, Thank you so much for your review! We're so happy to have you as a customer and really appreciate your willingness to share your thoughts. We also appreciate and welcome feedback of any type, so please be sure to let us know when you experience any slowness or have any additional feedback at help@shelterluv.com. We'd be more than happy to help if possible and would appreciate the information! -Team Shelterluv

Keira C.
Programs Director in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Shelterluv has made our lives so much easier!

5 vor 11 Monaten

Kommentare: It's been great from start to finish. The customer service is amazing, they are always available to help with any questions we have and reply almost immediately. It's very easy to use, and we couldn't be happier.

Vorteile:

Shelterluv has made our record keeping and reporting immeasurably better since we switched in May of 2019. It's extremely user friendly and intuitive, cutting our training time down significantly. We also really appreciate the hard work that they put in releasing new updates and listening to feedback!

Nachteile:

We love pretty much every aspect of Shelterluv.

Antwort von Shelterluv

vor 10 Monaten

Hi Keira, Thank you so much for your review of Shelterluv! We appreciate the time you took to write this! We are also thankful for your team's communication and feedback with our support department. We are so glad you joined Shelterluv!

Tracey M.
Cat Care Manager in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shelterluv

5 vor 4 Monaten

Kommentare: The customer service team is always there to answer and questions or help with any issues - they listen to what the customers want and need to succeed and that's very important.

Vorteile:

I love the ability to run reports and the customer service is great!

Nachteile:

The animal control portion of this protect could use some upgrading. Our biggest struggle is impounding court cases, bite quarantines and when an animal is surrendered in the field vs coming to the shelter to surrender.

Antwort von Shelterluv

vor 3 Monaten

Hi Tracey, Thank you for your review! We are so glad the reports that Shelterluv offers help support your work and your kind words about our team! Your feedback helps us improve our product and how we can support your work!

Talley D.
Social Media and Email Marketing Specialist in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Talley Davidson's Review

5 vor 3 Monaten

Kommentare: Great! It really helps us run our business and I'm thrilled with the capabilities.

Vorteile:

I love how we can upload multiple photos of the animals and integrate the published content with our website. It really helps manage adoptions and promote animals easily with one or two clicks.

Nachteile:

Sometimes it can take a while for Shelterluv updates to appear on our website. if it were faster, interested adopters could see it sooner and we could save more lives more efficiently.

Antwort von Shelterluv

vor 3 Monaten

Thanks so much for taking the time to write a review, Talley! We're glad you find the product useful and time-saving!

Kayle J.
Rescue Coordinator in USA
Staatsverwaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software

5 vor 2 Monaten Neu

Vorteile:

The easiness of intakes, medical records, and adopting

Nachteile:

The foster management isn’t something we’re totally clear on how it works

Antwort von Shelterluv

letzten Monat

Thank you so much for your kind words, Kayle!

Verifizierter Rezensent
Senior Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Verlagswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shelterluv is Amazing

5 vor 3 Jahren

Vorteile:

I love shelterluv. Everything I need for our animals is in one place. I can easily pull reports to find what I am looking for.

Nachteile:

In the past it had a tendency to be down more often than I would like, but it seems like those issues have been fixed lately.

Antwort von Shelterluv

vor 2 Jahren

Hi there, Thank you so much for your review! We're so happy to have you as a customer and are happy to hear how easy Shelterluv is to use. That's our goal! Thank you again, and, as always, reach out to us at help@shelterluv.com if you ever have any questions for us. -Team Shelterluv

Susan W.
Executive Director in USA
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best update to our animal shelter that we've done!

5 vor 3 Monaten

Kommentare: We went primarily from difficult to keep up spreadsheets and paper forms to an almost all on-line system. This has streamlined our processes and made our record keeping significantly easier overall. The Customer Service is second to none. [SENSITIVE CONTENT] and all folks we have encountered are speedy to respond, kind in their answering (again- we're dog people, not computer people- so they're great at translating so we understand!) and great at follow up. For us, that's priceless.

Vorteile:

Our staff loves the ease of use with this product. We're dog people- not computer people- so having ShelterLuv be quick to grasp was critical.

Nachteile:

Remembering to make sure People is clicked when I do search queries. Sometimes it toggles back to Dogs!

Antwort von Shelterluv

vor 3 Monaten

Hi Susan! Thanks for the kind words! Happy to help you spend less time in front of the computer and more time helping dogs!

Wendy J.
Wendy J.
Owner in USA
Design, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Easy enough for a rookie to use

5 vor 2 Jahren

Kommentare: I have volunteered at shelters before and it's hard to keep things straight. I decided to do some research on software in this category. The owner was extremely happy with my findings when he saw it.

Vorteile:

So easy to use. I always consider, if I can do it, anyone can do it. And I can easily use this software. It's very colorful and fun to use as well.

Nachteile:

It was a little more than we wanted to spend, but glad we did.

Antwort von Shelterluv

vor 2 Jahren

Hi Wendy, Thank you so much for your review! We're so happy to have you as a customer and are so happy to hear that Shelterluv has been easy and fun to use. We never want to let pricing get in the way of using Shelterluv. Have you tried our mobile checkout with donation boost? Nearly two-thirds of our customers say that they have been able to make money using Shelterluv because of it! Thank you again, and, as always, reach out to us at help@shelterluv.com if you ever have any questions for us. -Team Shelterluv