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Über Instore

Instore ist eine POS-Lösung der nächsten Generation, die kleinen und mittelgroßen Restaurants und Einzelhändlern hilft, den Geschäftserfolg zu stärken.

Erfahre mehr über Instore

Zeigt 37 Bewertungen

Dustin P.
Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent POS for Bar Based Businesses

5 vor 3 Jahren

Kommentare: For the money, its hard to beat Instore as a great POS system for our cigar bar.

Vorteile:

The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Nachteile:

The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

Lizzie P.
Tasting Room Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

My experience with Instore is overall favorable, but not without some frustrations

4 vor 3 Jahren

Kommentare: THANKS FOR ADDING TABS!!!!!

Vorteile:

I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Nachteile:

The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

Alex G.
Owner in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

It's been a journey

3 vor 3 Jahren

Kommentare: Nice folks. If not for the fact that we're tied in to the gift cards that we've sold, we would probably experiment with different POS options. We're not convinced that other apps are better, we suspect that they all have pluses and minuses. But it would be nice to have the freedom to explore a bit more.

Vorteile:

Generally speaking, it does what we need it to do in a way that makes sense. We often go months without thinking about it or worrying about it. The team at Instore genuinely cares, and while they don't listen to all of our feedback, we can see that our feedback has led to improvement.

Nachteile:

I don't think the back end is robust enough. Sometimes it's impossible to download reports because the server times out before it processes and packages the reports. We've never felt that the "end of day" functionality made much sense. We'd like more flexibility with how it interacts with individual staff members. Sometimes changes are made without us being informed that don't feel like improvements. It would be nice if there were more flexibility in settings about how the app is set up.

Todd T.
Operator in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy, Intuitive - iPad Based POS Application for Restaurants and Retail

5 vor 3 Jahren

Kommentare: The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Vorteile:

Very Easy to Learn! Great Reporting! Great Customer Service! They have a nice size install base with "real world reference cases".

Nachteile:

Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

Laura B.
Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great POS program

5 vor 3 Jahren

Kommentare: At times when updates have occurred some information has been lost or repositioned

Vorteile:

Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Nachteile:

The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

Susan T.
Bookkeeper in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Ease of use and great customer service!

4 vor 3 Jahren

Vorteile:

The ability to see your companies daily and monthly sales. Customer service is great and they respond quickly when problems arise.

Nachteile:

Have not been able to figure out how to assign a cashier to each register transaction. This is something that is needed to track cash loss prevention.

Louisa H.
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

GREAT POS FOR A SMALL SHOP

4 vor 3 Jahren

Kommentare: Customer service communication via email is great. Everyone is very accommodating and helpful.

Vorteile:

It has all the features we need for a small cheese/wine/beer shop. Very easy to use, clean and simple user face. We sell cheese so the integrated scale is extremely useful. Not many other POS systems have integrated scale. Instore is always working on updates to improve the POS system. Since we've been using the system, they've added a new feature on sales tax which is quite useful for when we need to file sales tax.

Nachteile:

There are a few features that we would like to have -- I can't easily get a master list of all my inventory, a request would have to be sent to the engineers and it takes a few days to turnaround. Customer service is great through email but not as helpful when we have issues in real time. Normally, can't reach anyone on the phone, would have to leave vmail or email and have someone return your call within 24 hrs.

Namil F.
Food Truck Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Overall Good product but could be much better.

3 vor 3 Jahren

Vorteile:

Ease of use and stability. System rarely has any problems and the credit card processing is stable.

Nachteile:

Key features missing for food service business. Missing ingredient level inventory and a feature to track waste so that your end of day numbers are exact.

Emily E.
Computer manager in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good, not bad for start up

3 vor 3 Jahren

Kommentare: I love the rewards.

Vorteile:

It is very easy to create an item. Once created you can easily send it right to the pos from anywhere. I don’t always have to be at my store to up date.

Nachteile:

There is not a very good inventory system. Or maybe it is just difficult to understand. I find myself guessing what I need because the system doesn’t let me track it.

Julie A.
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Needs more features

3 vor 3 Jahren

Kommentare: No

Vorteile:

It is easy to use but needs to add more features, such as an ability to hold and sort orders. This is vital for a business that takes orders for a few weeks out.

Nachteile:

The iPad and system together are very glitchy (I don’t know if they sell used iPads) but within six months our system became very hard to work with.

Jorge H.
Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Competitive

5 vor 3 Jahren

Kommentare: Overall great system. Just need better communication with in store reps.

Vorteile:

Price and full control of menu everything is done in store. No need to contact anyone or call unless it’s really bad

Nachteile:

I feel that the Credit card processing is a bit off. I would gave power outages often and also lost lots of money on offline processing.

Chris M.
USA
Restaurants
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice

Perfect for our shop

4,5 vor 7 Jahren

Vorteile:

The Instore team is responsive to our needs and problems. Many times when I have had an issue, I have called to find them in the final stages of an update to resolve that very problem. They have a robust system that is very easy to use for our coffee shop. Menu updates are simple and can be pushed out immediately. Employee timesheets are kept automatically. They are worth every penny of our subscription, and I especially appreciate the use of third party hardware. We saved literally thousands of dollars in hardware alone. Bottom line: Instore is clean, easy to operate, easy to update, and simple. It's one less thing to consume my very limited time.

Nachteile:

Some of the finer points of the software are a little clunky, such as item modifier management, and some of the backend is less user-friendly than desired. But again, I've been informed that a major backend overhaul is in the works to address these very issues. As far as complaints about the Vendor themselves, I have none!

My C.
Bartender in USA
Unterhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Instore

4 vor 3 Jahren

Vorteile:

I like the emails we get about updates & the interface. For the most part it's really easy to use and the FAQ are very helpful.

Nachteile:

It's not always the most intuitive POS system. It took a long time got an update to be created that allowed us to start tabs.

Susan S.
Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

So Happy in Austin

5 vor 3 Jahren

Kommentare: Support is great and I’m so happy I chose instore for our first shop!

Vorteile:

Ease of use, detail of reports, reward system is loved by most, hold orders are very convenient and the overall look!

Nachteile:

That there is no FINAL screen after the customer signs or pays . . . Something to say, “Thank you! See you tomorrow” Customers are often confused and say, “am I done?” When it jumps to the next order screen

Judy C.
Food & Bev mgr./ owner in Kanada
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Overall the system is fairly easy to use.

4 vor 3 Jahren

Kommentare: I don’t like the fact that you don’t need to open a shift in order to sell.

Vorteile:

It’s Easy to use. You can take the iPad anywhere. I like having the employee hours on the same system.

Nachteile:

The individual shift reports. I would like more detail on the individual’s shift, not just cash, When there’s more than one shift open on the same date at the same time.

Chris W.
Owner in USA
Restaurants, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Does Pretty Good

4 vor 3 Jahren

Kommentare: I like the Instore product it is easy to use, they are constantly updating it with new features, and I like the metrics it measures. However, I am afraid my business might be a bit too busy for it to keep up with.

Vorteile:

The overall product is very clean and intuitive. It was easy to program and is easy for my employees to learn how to use.

Nachteile:

I have a small soda fountain and when we get busy during peak hours, the system will occasionally lag. This can be very frustrating when we have a line out the door and need to pick up the pace.

Sarah E.
Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

It's good to start

3 vor 3 Jahren

Kommentare: It needs to be easier to add inventory. Ounces, containers etc.

Vorteile:

It's easy to train employees on and easy to navigate. I like that I can see the daily reports on my phone.

Nachteile:

My accountant doesn't like the profit and loss report at all. He said it's not a true profit and loss report.

Kimberly E.
Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Like it but don’t love it

4 vor 3 Jahren

Vorteile:

Reports are good and what I can see remotely with regards to sales

Nachteile:

Grayscale, not really user friendliness

Susan R.
Owner/Manager in USA
Supermärkte, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good value but we have had to work out some "bugs" the good news is support fixes problems quickly.

4 vor 3 Jahren

Kommentare: We are happy with the system and we are hoping that because we have had bugs worked out so quickly that that is a sign that the software is still evolving and can grow with us!

Vorteile:

The customer support is really good. We communicate problems with a customer representative and he gets right back to us!

Nachteile:

Just some "bugs" in the system and times that there is a syncing delay with the two terminals we have.

Orlando D.
Owner in USA
Restaurants, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy to use and fast to setup

4 vor 3 Jahren

Kommentare: good experience with my first POS ever used.

Vorteile:

multiple locations, ability to set up different items at each location, all in one registers available

Nachteile:

layout need to be changed to make more user friendly. I have a large menu with many categories where more category space would have been useful

John W.
Owner in USA
Unterhaltung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Has the opportunity to be great

3 vor 3 Jahren

Vorteile:

I like the easy set-up The online ability to see up to date sales I like the ability to be mobile with the POS

Nachteile:

Do not like the customer service Do not like the fact you can’t split tabs or combine them Don’t like how easy it drops service or ability to take credit cards

Jake C.
Manager in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good enough but should be better

3 vor 3 Jahren

Vorteile:

I can do everything i need right from the ipad. Customer support is very good. The help pages on the website are helpful

Nachteile:

In the app rums a little slow and it seems like a lot of buttons to be constantly pressing,l to get the result i want, i feel like it should be simplified somehow. The website is difficult to navigate.

Lacey R.
Owner in USA
Restaurants
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Instore Hits The SweetSpot

4,5 vor 6 Jahren

Vorteile:

The customer service, while not 24 support, is extremely responsive. I have felt like I am part of my POS team instead of just an end user of a purchased product. The software is reliable and flexible.

Nachteile:

The lack of 24 hour support has been difficult at times, but very rarely.

Amanda K.
Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good POS system

5 vor 3 Jahren

Vorteile:

I like the customization features. You can tailor the app to help it function best for your store needs.

Nachteile:

Certain features can slow you down if not utilized correctly. Customer service can be slow and take weeks to remedy bugs and fixes.

Sheldon M.
Chef/ Owner in USA
Restaurants, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Very user friendly

5 vor 3 Jahren

Vorteile:

Hand held are a great way to get orders quick and pay at the table.You can also use it off site for banquets.

Nachteile:

You can’t ring in or split tickets by seat numbers. The printer looses communication with the iPad one or twice a week