AVOXI Erfahrungen

AVOXI Genius is the best option for your IPBX and DID needs

Kommentare: Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Vorteile:

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Nachteile:

Everything is great. I will maybe improve the customer support a little bit

Avoxi is the best for this service on the market

Kommentare: Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Vorteile:

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Nachteile:

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Fraudulent charging

Kommentare: We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Vorteile:

It seemed cheap at first. After months we see that this is the trap.

Nachteile:

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Great Service

Kommentare: Call Quality is top-notch, Customer Support is Superior.

Vorteile:

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Nachteile:

Avoxi partner portal is a bit outdated, but manageable

One stand solution for Call centres

Kommentare: Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Vorteile:

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Nachteile:

There are no such features which I liked least about this software.

Great product!

Kommentare: Great!!!

Vorteile:

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Nachteile:

I don’t have any issues so far. I like it better than my old phone service.

Terrific Customer Service

Kommentare: AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Vorteile:

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Nachteile:

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Good hearted Innovation driving great change in VA Automation for our business

Kommentare: I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Vorteile:

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Nachteile:

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

1st AVOXI review

Vorteile:

Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.

Nachteile:

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

10/10 US, UK and NZ.

Kommentare: I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!

Vorteile:

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Nachteile:

Not being about to text phone numbers from one country for a different country.

Scalable and easy to implement

Vorteile:

Available local DID numbers for a lot of major cities/countries Easy to add/remove user licenses Easy to set up call routing, virtual attendants Very scalable without the need for large capital investments

Nachteile:

No mobile apps or desk phones available Billing usage reports contain raw data and are not customizable (to customers) No ability to track open/closed issues, requests in admin portal

Good experience

Kommentare: It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs.

Vorteile:

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Nachteile:

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Honest review

Kommentare: It was good, all issues were able to resolve asap.

Vorteile:

I find it very easy to use and easy to navigate and not complicated

Nachteile:

Those little issues sometimes, incoming and out going.

10 years of great service

Vorteile:

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Nachteile:

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Great Service, Easy to use Software

Kommentare: Their staff is the best. [SENSITVE CONTENT] have been great, they both have great energy and seem genuinely concerned about our needs and helping us out. They are awesome!

Vorteile:

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Nachteile:

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

Greatest Customer Support Personel - [sensitive content hidden]

Kommentare: 10 out of 10 = exceptional

Vorteile:

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Nachteile:

There is no issues with Avoxi software...

Issues at First

Vorteile:

There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!

Nachteile:

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

Feedback

Kommentare: Customer support is excellent.We don't have to wait in que to talk to a technician.

Vorteile:

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Nachteile:

At present I don't have any bad experience .

Great Customer Service, Friendly Staff

Kommentare: Great! Problem was solved with 24 hours

Vorteile:

All of the features it comes with. Calls are clear and customer service is great!

Nachteile:

N/A I have no complains with this software

After Sales Service

Kommentare: Positive, will recommend to others

Vorteile:

Very responsive in asnwering all the enquiry that we have.

Nachteile:

If you're late for payment, you will be imposed of late panalty fees of USD $99.99.

Outstanding Solution for our Needs

Vorteile:

It is extremely reliable, very easy to setup, support is incredibly efficient and the value for the money is great. My business depends on building strong relationships with our clients and Avoxi has enabled this in a whole new level.

Nachteile:

What Avoxi offers is exactly what I need for my business.

Hassle free

Kommentare: Very happy with the service so far.

Vorteile:

It was very easy to get the number we wanted and have the calls forwarded

Nachteile:

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Excellent Customer service and funtionality

Kommentare: Excellent experience every time

Vorteile:

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

Nachteile:

At the moment are features required for my contact centre is in place

Been using Avoxi for many years

Kommentare: Very good

Vorteile:

If it aint broke leave it alone. It works and the crew have always benn helpful

Nachteile:

It is getting easier to use especially with Genius getting improvements over Avoxi core.

Great Product & Service

Kommentare: Great experience and amazing customer service !

Vorteile:

Easy to use and manage, as well as extract statistics

Nachteile:

No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop.