Excellent POD software

Bewertet am 6.10.2018
Aaron B.
Operations Manager
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened. Very happy with Track-Pod and the excellent features provided to logistic businesses!

Vorteile: Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

Nachteile: The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

Antwort des Softwareanbieters

von Track-POD an 8.10.2018

Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.

Good but not Perfect

Bewertet am 3.7.2019
Verified Reviewer
Managing directors
Chemikalien, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Pretty handy app. POD functions are excellent. Web app is a little clunky to use. Also we still had to buy a seperate app for route tracking.

Vorteile: Auto routing. Customisable POD. Drag and drop.

Nachteile: advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries Have to add a fake job to start and finish to close the route loop and estimate return time.

Antwort des Softwareanbieters

von Track-POD an 6.8.2019

Thanks for your feedback. We are constantly working to improve our route planning tool to provide an easy-to-use solution with excellent user experience interfaces. The updates will be coming soon.

6 August 2019 - We are glad to inform that you can edit a job in a route (no need to remove from list), move the order directly in the route to another route using drag-and-drop.

Good Basic POD system

Bewertet am 29.6.2019
Robert C.
Mr
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The systems provides us with the basics of a good POD system for the time being at a price point that is hard to beat. However there are a number of issues with the system that we're hoping they are addressed before we can expand our use of the system.

Vorteile: TrackPOD provide the basics of a good Point of Delivery system.
Entering orders and routes works well manually and routing for normal vehicles seems to provide reasonale results.

Nachteile: Importing or integration with other systems like accounting s/w is very limited, especially on order completion. Importing from spreadsheets is also problematic. We're running cargo bikes for delivery and the routing algorithms just don't work for this mode even when we specify bicycle as the vehicle type leaving us to manually devise routes.

Antwort des Softwareanbieters

von Track-POD an 6.8.2019

Hi Robert,

thanks so much for your review. We are working on the improvement of bicycle routing. Definitely, the routing algorithms for bicycles will be improved.

To get a good integration we offer our API https://api.track-pod.com/index.htmlI, as this interface covers all needs.

6 August 2019 - We are glad to inform that we have updated our routing algorithms for bikes/bicycle.

MVGL feedback

Bewertet am 9.7.2019
Verified Reviewer
Managing Director
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have centralized routing function in our organization and we have faster routes planning process

Vorteile: Automatic secondary routes creation, POD functionality

Nachteile: Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Antwort des Softwareanbieters

von Track-POD an 22.7.2019

Thanks for your feedback. This is very important for us. We are constantly working to improve our route planning tool to provide the best routing solution with great algorithms. Please follow our software updates.

Great tool to smooth operations

Bewertet am 28.9.2018
Elsa C.
VP Product
Konsumgüter, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy to set up; quick onboarding; very friendly team; great support; even got the app translated in 2 days.

Vorteile: Easy to set up
Easy to customized
Easy to use
Structure back-office
Smooth api integration

Nachteile: No free Access to real-time information via the API; would I like to use driver tracking info

Antwort des Softwareanbieters

von Track-POD an 1.10.2018

Elsa, Thank you! We recommend that you try the updated Live Tracking module to track drivers. More here - https://track-pod.zendesk.com/hc/en-us/articles/360005943754-How-to-set-up-Live-Tracking-for-your-Customers- or https://track-pod.zendesk.com/hc/en-us/sections/360000639994-Delivery-Tracking-Vehicle-Tracking

This is the best POD/Driver tracking software, gets the job done

Bewertet am 3.7.2019
Joaquin C.
Operations Manager
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We're a small team of 4 drivers that serve multiple customers every business day. We transport over 4,000 boxes a month, around 1,000 orders a month. We wanted to move away from pen and paper and on to a digitalized program where our customers could find out real-time if their order had been delivered and to whom. Our customers are much happier now than before we started using TrackPOD. I had tried other similar software but many of them were both expensive and limited. TrackPOD has definitely helped us increase our value to our customers.

Vorteile: User friendly driver apps (took me about an hour to teach my drivers how to use it properly)
Great visibility
Easy route planning - the software finds the addresses pretty well even for a country that is way behind on GPS technology.
A lot of fields for data

Nachteile: I wish I could white-label it for less money.
Other than that, it's solid.

Antwort des Softwareanbieters

von Track-POD an 22.7.2019

Thank you for the great feedback regarding our route planning tool featured POD app for delivery drivers.

The best of the kind and Amazing customer support

Bewertet am 22.10.2018
Gianluca B.
IT manager
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is exactly what we were looking for. The workflow is just like the way we used to do this job manually, but much more streamlined and with the linnworks integration this saves plenty of time.
The best is the fast and professional technical support, both with assistance and with adjusting the software to our needs.
In general as our volumes are growing it became necessary to provide real proof of delivery and a tracking number to our customers. Track-Pod does that and additionally facilitate our work of routing and keeping track of deliveries, shortages and damages.

Vorteile: The Dashboard design is straightforward to use and extremely functional. Creating routes is a breeze with Track-POD.
Also love the linnworks integration which the technical support were happy to tweak to accommodate our requirements.

Nachteile: The mobile apps could be polished a little, but they are functional and user friendly enough.

Antwort des Softwareanbieters

von Track-POD an 25.10.2018

Hi Gianluca,

Thanks so much for your review. We will add Polish support ASAP.

FoodLyft review

Bewertet am 15.7.2019
Kailaash B.
Director
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With out Track-Pod we would have a logistic problem because we deliver food and our drivers pick up multiple order in one route.

Vorteile: The overal handeling op the application and the back-end in good. We don't have difficulties to train our employees with the software.
The use of colour, for example with the buttons.

Nachteile: The application for android and ios is different, the ios version does not include some of the android version such as an overview of order in a map, possibility to call the customer and the ios does not have a bike route.
Also the many steps to complete an order in the app is inefficient. Such as arrived, delivered, proof of delivery and departed. For us would it be more convenient to have 2 steps/ buttons; delivered and departed.

Antwort des Softwareanbieters

von Track-POD an 22.7.2019

Thanks so much for your feedback. We work hard on improvements of IOS version. The update coming soon and will be added new features on IOS driver app too.

Great transport optimization tool

Bewertet am 12.11.2018
Verified Reviewer
Project manager
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We solved our ineffective transport problem. Routes are planned optional now.
POD - proof of delivery helps us to have delivery proofs in the database instead of lots of paper works.

Vorteile: - Interface - web based, easy to use, fast learning.
- Functionality - lots of settings, customization possibilities etc.
- Mobile app - very intuitive for the unskillful driver.

Nachteile: - Finding address sometimes inaccurate, especially in rural areas.

Antwort des Softwareanbieters

von Track-POD an 21.11.2018

Thanks for the feedback.

Great upgrade for service

Bewertet am 17.9.2018
Grega Š.
General manager
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Vorteile: ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Nachteile: some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Antwort des Softwareanbieters

von Track-POD an 18.9.2018

We appreciate your review and will keep doing our best to meet your needs.

We automated our business

Bewertet am 12.7.2019
Andrew M.
Owner
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent product that has streamlined our business and allowed office staff to work from home. Drivers love the hands-off approach and the fact that contact with the office and managers has reduced due to the automated system. All round employees and customers love it.

Vorteile: Ease of use
Automated our processes
Reduced man hours planning
Optimized routes
Live tracking
POD showing cash collected and all item photos

Nachteile: We cannot send out automatic delivery windows

Antwort des Softwareanbieters

von Track-POD an 22.7.2019

Thanks for your feedback. We are constantly working to improve the Track-POD delivery software platform. An update will be released soon, and new features will be added, such as advance notification with many possible tags (ETA, Date, Time windows, etc.)

Track POD Review

Bewertet am 3.7.2019
Ryan F.
CEO
Groߟhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The overall experience is good. The customer support could be better. The people that reply are often very blunt and do not explain solutions to queries as thoroughly as they should.

Vorteile: One of the only POD software options available that has good auto route planning and e-signatures!

Nachteile: I feel the cost is a bit high. Would be great if it could be reduced.

Antwort des Softwareanbieters

von Track-POD an 22.7.2019

Thanks for your feedback regarding our Track-POD apps. This is very significant for us. Track-POD is rapidly growing now and we are currently hiring many people to deliver the best customer service. Thanks so much for your review upon our customer service.

Very helpful for our company

Bewertet am 28.6.2019
Heather E.
Co founder
Lebensmittelproduktion, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great customer support! Easy to use

Vorteile: Flat rate pricing vs per delivery. Very simple and fraught forward. Ease of making routes. App for drivers

Nachteile: Not able to change the phone number for text tracking updates. Only allows one user unless upgrading. Analytics are limited without upgrade

Antwort des Softwareanbieters

von Track-POD an 1.7.2019

Thanks so much for your feedback!!!

Good features, complex and not very user friendly interface

Bewertet am 28.9.2018
Henry V.
Administrative assistant
Lebensmittelproduktion, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We really need help with the interface of the app because it does not adapt well to our company's delivery reports.

Vorteile: Its optimization system with several routes

Nachteile: Time restrictions, the app assigns people in the same time frame if they are located in the same address, even if they belong to different time frames, the app ignores these issues very often.

Antwort des Softwareanbieters

von Track-POD an 1.10.2018

Hi Henry,

please let us know if you received our answers/solutions by email regarding the time restrictions and the interface.

Great software

Bewertet am 3.7.2019
David K.
Owner
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is easy to use. And very user friendly

Nachteile: You can't edit the order in the route...

Antwort des Softwareanbieters

von Track-POD an 6.8.2019

Thanks for your review. This is very important for us. We are constantly working to improve our route optimization tool to provide an easy-to-use solution with great user experience. Please follow our software updates. The updates will be coming soon.

6 August 2019 - We are glad to inform that you can edit an order in a route after the last Track-POD update.