Track-POD Erfahrungen

Best Services

Kommentare: A-Z ist schneller und einfach seit 5 jahre debai

Vorteile:

Optiemierung toure und Kalkulationen und auch Rechnungen schreiben

Nachteile:

gar nichts alles ist Besser bei kleinigkeiten ist hilfsbereit

Track Pod Review

Kommentare: Great, would definitely recommend.

Vorteile:

easy to set up and use software, fits well with our business.

Nachteile:

Mobile usage across android and iso have different capabilities.

Great TMS system

Kommentare: We have used this software since opening the business and although we researched the market in depth to see what else is out there we really like this system due to it's reliability, ease of use and great client interface. The new client portal update is fresh and easy to use and the client feedback system has been great for our team morale.

Vorteile:

Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery!

Nachteile:

The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money.

Best Delivery management software

Kommentare: I’m “playing” around about 2 days, and I do not understand this app for 100%, because there is very much functions.

Vorteile:

I really like functionality, but design is not very good.

Nachteile:

A lot of functions in one app, very good

Close but no cigar

Kommentare: A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Vorteile:

The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Nachteile:

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Oneextraguy- Review

Kommentare: Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Vorteile:

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Nachteile:

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Veru useful Proof of Delivery and Logistics App

Vorteile:

In principle, it is a user-friendly and useful tool for everyday logistics.

Nachteile:

Lack of status update widget for the Shopify Stores. A price for additional vehicles.

Automated Excellence

Vorteile:

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Nachteile:

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Best option to begin with

Kommentare: Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Vorteile:

We are able to drag and drop routes and quickly optimise where our vans are going

Nachteile:

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

One of the best

Kommentare: We are solving the endless task of routing each vehicle ourselves with the optimisation

Vorteile:

I had to move away from another system due to the scanning on and off function that they did not have and i found with Track-Pod they offered more than what i was getting with the other company anyways!

Nachteile:

The integration was seamless but I do wish we had ore options when it came to what information our website that it fed into de-track.

Good complex of functionalities

Kommentare: Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.

Vorteile:

Easy to use, helpful and fast customer service, many fuctions are included in main plan. Also you can customize your data fields, reports and documents.

Nachteile:

We are missing the feature to control the orders that are arleady delivered and in the HUB. Also customers have small amount of information in the reports they can get from customer accounts. Customer service is opem with new suggestions, they work hard and has a good comunication

Managing and Planning Logistics Team

Kommentare: Overall we'd be lost without it.

Vorteile:

TYrack-POD is our main tool for planning and managing our cargo-bike logistics team. It's ability to create routes and manage orders for deliveries and collections, shipping client and end customers is easy to use and straightforward for most day to day operations. Importing xls or csv file is extremely useful if a little quirky and simple integration with Woocommerce is exceptionally useful

Nachteile:

There are a number of improvements I'd make, and I have sent these to the support team for inclusion to their development plan. Multi modal planning, cargo bike and electric vans for example, shipper notifications as well as a few minor improvements.

Great product. Terrible customer service

Kommentare: Negative. I truly think you need to listen to your customers more and not just focus on the money.

Vorteile:

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

Nachteile:

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

well worth the purchase

Kommentare: Whenever I’ve had a problem customer service has always been there to help and get me the answers I need in a timely manner.

Vorteile:

I like that I’m able to get signatures and pictures of deliveries.. But I’m able to get a picture of the load. Also allows me to track my drivers to see where the rat when a customer calls to ask how long before their package arrives.

Nachteile:

My only dislike is with the shipping labels but it’s not like Purolator or UPS or Canada Post where you can see the senders information and the receivers information both on the same label.

Completely satisfied, this software greatly improved the customer experience

Kommentare: Savings in efficiencies primarily, customer trust in the information we are providing and the ability to provide the information quickly.

Vorteile:

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Nachteile:

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

Montigen

Kommentare: Excelent

Vorteile:

Everything the app does is important in our company process managing

Nachteile:

live support for minor troubles and tutorials for all the options

TrackPOD Works

Kommentare: Very good. Response time on issues are very good

Vorteile:

When deciding between competing products we found that TrackPOD allows for more intergrations via their API

Nachteile:

Its more expensive that competitors in the same segment

a good starting point for tracking deliveries

Kommentare: pretty good for a starting point, we have got stuck a bit with new features we need that they are not willing to provide.

Vorteile:

it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems

Nachteile:

it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.

MVGL feedback

Kommentare: We have centralized routing function in our organization and we have faster routes planning process

Vorteile:

Automatic secondary routes creation, POD functionality

Nachteile:

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Great product

Vorteile:

Sorting deliveries per drivers is very great feature which we use daily.

Nachteile:

We found Integration with our software a bit difficult

Great tool to smooth operations

Kommentare: Easy to set up; quick onboarding; very friendly team; great support; even got the app translated in 2 days.

Vorteile:

Easy to set up Easy to customized Easy to use Structure back-office Smooth api integration

Nachteile:

No free Access to real-time information via the API; would I like to use driver tracking info

Trackpod

Kommentare: Very good, easy to use and nice to use. Not annoying or intrusive.

Vorteile:

Easy to track deliveries, easy to manage deliveries and such. As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.

Nachteile:

The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod.

A Game Changer for Small Businesses

Kommentare: Overall,our experience has been great. We haven't looked back. Where we did everything manually only a few months ago, I can't imagine getting any work done without Trackpod.

Vorteile:

The sheer amount of time and effort spared through the automation Trackpod provides is a real game-changer. As a manager, it not only frees up time but allows me to monitor my drivers while secure in the knowledge they're getting where they need to go in the most efficient way.

Nachteile:

The adjustment phase is a little tricky but once you work on it a few times, you find it very intuitive for both managers and app users.

Managing Desserts

Kommentare: Excellent

Vorteile:

The ease and ability to track drivers on their journey.

Nachteile:

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

Track-POD is very useful for our small business

Kommentare: We use it for route planning and live management, which it works very well for.

Vorteile:

I like how easy it is to manage routes live, it's simple to optimise and rearrange them, with clear updates.

Nachteile:

It can be a bit inflexible, though the customer service team try their best to help.