Aloha EPOS Erfahrungen

Like the table layout on the screen

Kommentare: For managers great tool to keep track of all the comps voids labor and etc.

Vorteile:

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Nachteile:

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Decent Program

Vorteile:

It is easy to learn, and teaching employees to use is a lot easier than with other similar POS systems.

Nachteile:

Menu changes and initial setup takes forever, and updating items for daily specials and menu changes is more time consuming than with other systems.

Should Have Stayed in Hardware - Not Good Software

Kommentare: I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Vorteile:

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.

Nachteile:

This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates. The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for. There is no easy way to pull any of this Marketing information.

Good and easy to use, but only when it's running smoothly

Vorteile:

Easy to manage and customize and easy to teach other how to work on the POS system.

Nachteile:

If there is any error, system will freeze frequently, and you have to reset to get it back if you want to have the system running again.

Aloha Makes Everything Easier

Kommentare: Aloha has been overwhelmingly positive and very helpful in organizing and keeping track of everything at our restaurant.

Vorteile:

Aloha is extremely intuitive and simple to use. It’s great for people who are new to the restaurant industry. And great for those of us who are seasoned.

Nachteile:

I dislike that it must be run insync with Windows.

The Future of POS is Here

Kommentare: Easy to know the complete net of each individual at any given moment of the shift gave a bird's eye view of the dining room/area, increased sales production, supply and demand

Vorteile:

Functionality is good, easy to rummage through, toggle and navigate made easy by touchscreen capable, orderly, tacks on prices for add ons

Nachteile:

Color coating, less crowding, easy back office, waiters/waitresses may deceive (the system) easily if entrusted

Make your F&B ePOS work for you the easy way

Kommentare: Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Vorteile:

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Nachteile:

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

The easiest Point of Sale System of them all to learn and use.

Kommentare: What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.

Vorteile:

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.

Nachteile:

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

Leader for a reason

Kommentare: The reporting and back-end functions are easy to learn compared to other programs. Servers love how simple it is to use and learn. It's the fastest for ordering food I've come across.

Vorteile:

Visually appealing and powerful. Aloha makes ordering items easy and it's also the easiest POS, I've worked with, to modify items.

Nachteile:

The ability to transfer checks between staff could be easier. Most places don't do that often, but others do.

Super easy to use

Kommentare: I really like that is basically dummy proof and so easy to use, I just wish it wasn't so slow and laggy.

Vorteile:

It's EXTREMELY easy to use. Easy to read format. Every button or sub group tab on the screen is easily accessible

Nachteile:

It freezes too often. There are lags at times. I wish the program wasn't as slow as it is.

Aloha

Kommentare: Always been great!

Vorteile:

I’ve used it for years and have always loved how straightforward and simple this operation system has been to use.

Nachteile:

Can’t really think of anything I dislike about aloha.

Great features, Difficult Access

Kommentare: My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Vorteile:

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Nachteile:

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

A good product that did not keep up with the times

Kommentare: We us Aloha for Point of sale at a restaurant. Our biggest problem, is that we can't do basic necessary upgrades like accept chip reader credit cards, or online ordering. Our server software is not compatible without windows 10 and windows 97 is out of date.

Vorteile:

The front of house interface is relatively easy to use. Quick and easy to navigate. The back of the house component is moderately easy to use and change.

Nachteile:

The problem with this platform, is that because of its design, it can not keep up with regulatory or technological advancements. It was a major outlay financially, and because ti is not flexible, it can not be brought up to date, it needs to be replaced.

Good but probably outdated

Kommentare: Loved East Bay Cash Register who sold me two systems, but now that NCR manages them, it’s over. Bye

Vorteile:

Easy for waiters to use. Reports are easy to read. The hardware is fairly robust, purpose built.

Nachteile:

Service once was wonderful, but since NCR bought them a couple of years ago it’s a cluster fuck. Initial support is routed to India where you’re on hold for 10 - 20 minutes, to talk to someone whose only solution is to reboot, which of course we’ve already done. Then they can only “escalate” which means it gets routed to another idiot in India who calls you back in a couple of days to tell you to reboot the system. Then it gets escalated again and in a week you get a call from the local office who fixes it in 5 min. And they only in the last few months have developed chip readers, which without it, requires you take a 300 question PCI compliance exam every 6 months, only to fail because you don’t have a chip reader, then you have to apply for an exemption which you always get, but still, hours of work because no chip reader. Loved my local office who sold me the machine, can’t do it again though.

Aloha Review

Kommentare: Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers.

Vorteile:

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering.

Nachteile:

There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen.

Great software for restaurants!

Kommentare: Aloha is a great POS for restaurants, I think it can be used for restaurants of all sizes. We were able to manage a high volume with the software. I was really happy with it and would definitely use it again.

Vorteile:

It was easy to use and setup all of the different variations for the restaurant food items. It was also easy to use from a management perspective, track per person average sales, etc.

Nachteile:

Nothing comes to mind, it was a great software at the restaurant and easy to train employees on.

A little outdated, but gets the job done

Kommentare: I have used Aloha for the past 10 years. Although the software serves it purpose well, I do feel like newer technology is coming out that has already surpassed Aloha.

Vorteile:

The software is easy to learn and the interface is simple and straightforward.

Nachteile:

The system seemed to need rebooting quite often in the middle of a shift which would be frustrating for our restaurants team members who needed to ring up items on the Aloha terminal.

Hello Aloha!!

Vorteile:

If you are in the resturant industry you need to use Aloha for your POS. It is easy to use, gives you the lay out of the resturant and is easy to add items or change information in the system. It does a great job keeping track of orders and tables.

Nachteile:

It has shutdown before and caused panic, but if it's not as easy fix, someone is always out to fix the system super quick!

Aloha for a restaurant

Vorteile:

It was very simple to understand and learn

Nachteile:

When clocked in under bartender you have to use that specific pos to close out, and if that specific pos is down you can't do anything until fixed

A-NO-ha

Kommentare: You can not solve any problems with Aloha, you can only create them.

Vorteile:

Aloha is dated so it makes it easier for senior citizens to use.

Nachteile:

Everything. Aloha has next to no functions that a current POS system in the food service industry should have. It really is a waste of time trying to use it and I would tell anyone considering using it in their restaurant that they are making a MASSIVE mistake.

Aloha is the best POS system we have used to operate our restaurant

Kommentare: We have used 3 different POS systems and overall found Aloha to be the most compatible for our restaurant.

Vorteile:

This is the most user-friendly POS we have used in the restaurant The back office is very easy to use for reports, inventory control and POS terminal maintenance Aloha also has a direct affect on our customers. Our staff finds it easy to use and they spend less time learning and more time providing the best customer service experience.

Nachteile:

This was the most expensive POS we have purchased at our restaurant. If our POS terminals go down it tends to take some time for replacement

Great Price for a Restaurant starting out

Kommentare: I'd recommend it for a restaurant or bar.

Vorteile:

This is an easy to use and update POS for any restaurant. I have used it in the past and it is easy to separate checks, open tabs, and run reports. Everything is simple and straightforward.

Nachteile:

Some items are a bit out of date and I hope they fix that in newer updates to the system.

Good Restaurant POS

Vorteile:

Has the features you need, good organization and UI.

Nachteile:

It can take a bit of time to learn your way around it, but that's the case with any new POS.

CHG Review

Kommentare: Overall experience has been good with the exception of integrations. Hopefully this will improve.

Vorteile:

Aloha menu management is easy for our operations team to make menu changes.

Nachteile:

Integrations with other 3rd party products are sometimes difficult and pricey.

Used to be a great product

Kommentare: Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously expensive. I can't imagine seeing it at any new locations.

Vorteile:

There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Nachteile:

Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.