ClinicSense Erfahrungen

All I Need is in ClinicSense

Kommentare: I was an early adapter and have been impressed from day one from the pricing, the capacity and the constant development of the product.

Vorteile:

I like the feedback options and that ClinicSense is constantly improving/adjusting the product to provide more/better features to the end users (therapists and clients).

Nachteile:

I can think of not one thing that I do not like about ClinicSense that I must have. Eventually, it would be great to be able to complete insurance claims through ClinicSense, but it is not a requirement. All the other features surpass other systems that I have seen.

Great but needs tweaks

Kommentare: 9/10. Love the platform and overall look of the calendar, the reports are handy and easy to review, charting is easy and love the build your own chart options

Vorteile:

The platform is easy to navigate and use

Nachteile:

Only one email address per client, makes it difficult to work with insurance companies requiring email invoices for billing. Different modalities should have the ability to set their own clinic note/charts templates. Possible need of a reminder of outstanding balance listed for individual clientele on the invoice page that is easily seen.

Review

Vorteile:

Price is great. The desktop version is very easy to maneuver and adding and deleting appointments is simple, as is updating patient information. There's color coding which I love. The online booking feature is very simple as is the adding to my calendar subscription.

Nachteile:

I HATE that I used to have texting reminders and it was removed and ClinicSense wanted to charge an extra $10/month... $5/month I could've gotten behind but not $10. I also don't like the mobile app. It's slow and I don't like having to scroll down. I have made appointments on the wrong day because the app doesn't seem to catch up. I'm not sure why I have to Save any changes I have done before being able to invoice out the patient either. I just found out about the clinical intake, but after using it, I found out it deletes past information which is terrible. Also, I would like to make that the one that automatically pops up, and I haven't been able to find a way to do that. I would like that version to be be used by patients so I after they fill out their intake, it won't be deleted when I go in and have a conversation with them. I also don't like that I can't split up my day. I have to add in a Personal Block. I would like to have 9-12 then 4-8 time frames available, for example.

Easy, convenient

Kommentare: Good. Easy. Growing as the years have gone by. Adding news things that I’m looking for which is great. Hoping for more of the things I wanted to come soon. I did see loads of new things are being worked on which is great.

Vorteile:

That my clients can easily book online and I can add the link to all of my platforms.

Nachteile:

I wish I had more text options for clients. Most of my clients don’t use their emails. Texting is all the rage. More options to utilize that would be great.

BCMT review

Kommentare: good, but needs some improvements on certain options like patients scheduling rules, online scheduling, and no show guard payment settings. Also I wish I had more an option to ask for a new patients credit card, so that if they don't show I can charge it.

Vorteile:

The ease and look of the system. The accessibility as well.

Nachteile:

I wish I could not allow certain patients to book online. I wish I could ask a patient to give me their credit card info when they book online themselves and not charge their account until after seeing them. I wish I had more option with the scheduling and flexibility.

Seamless booking and billing

Kommentare: The support team is always prompt and ready to help me with any tech issues I've had in the past and they've made several improvements over the years with their software. My overall experience has been great.

Vorteile:

Clinicsense has made running a solo practice, seamless and painless. I'm able to optimize my time with online booking, and manage my billing and bookkeeping all in one place.

Nachteile:

My only request from Clinicsense would be to have an optional waitlist for clients.

ClinicSense Review

Kommentare: ClinicSense has come a long way in the last few years. When I first started using it, it was clunky and felt unrefined. In the last 6 months they have added a lot of new features, and ease of access.

Vorteile:

The price was fantastic, it was nice with the automated reminder texts, and online booking.

Nachteile:

The mobile app doesn't work for my phone (Samsung s10), but the web-browser clinicsense.com works fantastically so it doesn't affect me too much.

Outstanding product and service

Kommentare: Since I switched to Clinicsense my business runs more fluidly and efficient. I love that it sends new clients paperwork and existing client's annual paperwork. I love having soap notes and forms for each service. The color coded services is a bonus. The marketing options are a great option as well. My client's also comment on the ease of booking. I am very happy with Clinicsense and the continued improvements the team makes

Vorteile:

The features of adding services and forms for each service

Nachteile:

When connected to square, my customers do not get an option to leave a customized tip.

Clinic sense for the win

Kommentare: So far this is a great system to use. It’s easy, love the app. The double reminders for clients. The no show policy is great !

Vorteile:

It’s user friendly. Customer service is great and quick at responding.

Nachteile:

Have not found any yet that I do not like

Highly recommend Clinicsense

Vorteile:

It's user-friendly with new improvements regularly done by the company. They soap notes are terrific.

Nachteile:

Everything is positive. The team is always improving the software and therefore the experience for us.

The Best Massage Therapy Software for my clinic AND our clients!

Vorteile:

My title says it all. I’ve been with ClinicSense for over a year, and it’s been the best decision I could have made for me and my clinic, and our clients. It has everything the clinical-based massage therapist needs, and it’s incredibly intuitive and easy to use. What’s better is how easy it is for clients to use it! We all know that money is lost by confusing or inefficient or broken scheduling systems (been there, done that), and I’m happy to say that I haven’t missed any income from software issues while using ClinicSense, because there are none! It just works! Their customer service is also fantastic - any question I have by email is answered or acknowledged within 15 minutes, unlike being on hold with other software for over 2 hours. They recently updated the interface and created a business-side app for the clinic, and both are wonderful update - I LOVE the design of the interface and the ease of having an app! Thank you ClinicSense for creating this incredibly powerful, reliable software!

Nachteile:

For the longest time I wished for a business-side app to make managing our schedules easier while out of the office, but they have added that! In the future I hope for a client-side app, BUT the website integration is so easy for clients to use that it’s not really necessary.

Amazing Canadian product

Kommentare: I have been very happy and impressed with the customer service and quality of the software. They developed a great app that works well with different products so I don’t have to feel cut off if I need to use it on my phone. I recommend clinic sense to all my colleagues in the business. Also my clients love the text/email reminders and ease of the online scheduling.

Vorteile:

I like how the developers listen to what the consumer wants and come out with relevant updates showing they listened to our needs. It is very user friendly and I believe that mostly has to do with the developers working with the consumers wants/needs.

Nachteile:

The price is higher than other competing software that is similar. The middle option works best for my clinic but is a Hugh price for a single user clinic.

So easy to use

Kommentare: I felt that I was paying too much for what I was getting with my last scheduling software.
The complicated login with my previous software was too much for a lot of my clients.
Clinicsense gives me everything I need to run my practice. It is affordable. It's easy for my clients to use. It was easy for me to use.
The online forms have saved me time with my clients.
The support staff have been quick to respond to any problems that I have.

Vorteile:

ClinicSense is very easy to use. My clients do not have a complicated log in. I love the online intake and Covid-19 forms and the convenience of soap notes with each client. I also like that a health history form is sent to clients each year to be updated.

Nachteile:

Clients cannot control their future schedules. No auto payments Very basic financial reports No client schedule app

Highly Recommended

Kommentare: Overall, I love ClinicSense over other booking software I have used in the past. Easy to use for therapists, administration, and clients. Very customizable for your needs and wants.

Vorteile:

Charting, booking, billing, accounting, health history forms, and marketing are all made much easier by using ClinicSense.

Nachteile:

Website loads slowly on mobile device (when using it on browser site, it kicks you out often and need to re-login but it doesn't do it on a desktop site), app does not allow charting or reviewing reports.

ClinicSense is a Must-Have for RMTs

Kommentare: My business's time management has improved greatly since using ClinicSense. Every time I call their help line, their service is timely and personable. It leaves the impression that ClinicSense is a small business, just like me, and they enjoy helping you and appreciate your feedback.

Vorteile:

ClinicSense makes booking clients, issuing receipts, and writing clinical notes a breeze. All my appointments and treatment history are easily accessible and well organized. Clients adore the intuitive intake form, digital gift certificates, and emailed reminders and receipts. Automatic birthday and call-back reminder emails keep clients current and rebooking.

Nachteile:

ClinicSense could improve on the treatment section of their SOAP Notes - right now you can only select broad areas of the body, whereas some other softwares allow you to select specific structures or muscle groups and draw directly on the figure.

A good choice

Kommentare: Overall, I would not go back to my old software and I am looking forward to some of the new features that will be presented in the future with ClinicSense.

Vorteile:

I love being able to change my schedule easily. I appreciate not being charged extra marketing fees. Overall, it is an easy software to set up and use. I like being able to change the client notes format that I can use each time someone comes in. I LOVE, LOVE, LOVE the responsiveness of the customer service staff. I like that I can easily look up to see what improvements there are in the works.

Nachteile:

What I miss most from my old software is the anatomy references that were provided and being able to set up series of appointments. I miss being able to draw on a body to help show flow patterns or areas of "stickiness". I also miss being able to "drag" an appointment into another spot within the same day or week. I do miss being able to do an open chat or phone call when I am having issues.

Excellent Software for managing your Medical Spa!

Kommentare: I save so much time and energy for other aspects of my business because ClinicSense does all of the scheduling, confirmations, online forms, and filing for me.

Vorteile:

The features are easy to use, extremely helpful and well designed, and the tech support is readily available.

Nachteile:

There is nothing that I like "least" about ClinicSense

ClinicSense is professional and looking out for you!

Kommentare: I can't imagine using anything else, at this point. It has everything I need and more. If I have a problem with something, they're usually already working on it!

Vorteile:

Their customer service and dedication to continually improving their product won my trust from the very beginning. They continue to be reliably responsive. The overall look is clean & professional. It puts my clients at ease and builds their trust in me before we've even met. An online data base of SOAP notes, intake forms, and memos that are linked to my booking software and payment processing has made my work not only easier but more effective. This is seriously ALL in one.The marketing features offer amazing support for a growing practice. Google Reviews Booster and Availability campaigns, in particular, have made a significant impact on my business.

Nachteile:

The app could definitely use some work. I basically avoid it because it logs me out constantly.Recently, it's stopped notifying me of booked or changed appointments even though I have notifications turned on.

Happy With ClinicSense

Kommentare: Overall we are very happy with ClinicSense. The price is extremely reasonable and the service we receive is excellent.

Vorteile:

We are a team of not very tech savvy people, so ease of use was very important to us. All of the how to guides are helpful, and if there is anything we don’t understand or need help with, the staff is always very quick to respond and very friendly. We like having all of our booking, charting and sales reports all in one location.

Nachteile:

We’d be happy to see the option for individual practitioners to set their own cleanup time without having to customize treatments, and to schedule vacation time conveniently. Nothing major, just a few little ideas here and there.

Satisfied Customer

Vorteile:

I love almost everything about ClinicSense. I really appreciate that there is evolving and new features that make this software better and better. My new favorite feature is the google review. I appreciate the tutorials that are provided with new features. I have only had one system issue in all the time I have been using the software and it was resolved very quickly. The customer support is top notch.

Nachteile:

There are two things I would love to have and those are the ability for an add on onions when selecting a service and to be able to send a group email to a select group of my choosing. With ClinicSense and how they are consistently making it a better and better platform I feel pretty confident that these may be new features in the future.

Life saver

Kommentare: Excellent! This product saves me so much time. Has eliminated any double booking problems we may have had, And Is very easy to use

Vorteile:

This product is very easy to use, and I’m not very tech savvy! I love that it’s not only has the documentation capability for soap, notes that are very customizable, but also for the scheduling being linked as well. I love that it seems to my square for payments, and the tech support is amazing! You always get a live person, often to the same person That I’ve used before, so he is familiar with my company and my needs. When the tech-support guy could not fix a problem, he escalated to the IT department and test was completed in one day. It was done quickly, but it was also done perfectly. It also gives my company a much more professional look. Not only with the online scheduling, but also with the soap notes. Instead of copying a handwritten note and sending it to a medical professional, I have a very professional, looking soap note that I can simply print from my tablet very easily.

Nachteile:

I would like to have some customizable booking rules, varying between therapists. For example, I would like to see customization of how Far out and online booker could book with one therapist versus another. I would also like to be able to customize the amount of time between patients, Varying among therapists.

More efficient, professional, & less clutter from paper files

Kommentare: It's been great! wish I used ClinicSense much earlier in my career!

Vorteile:

During the early days of the covid pandemic, going paperless and having less exposure to clients before appointments was important. Now clients fill out their intake forms online and they do not have to arrive early to do so like anymore. Furthermore, Clients have expressed how professional the confirmation emails and intake forms, and confirmation and covid pre-screening emails are sent automatically which saves me from having to remember to send them. Lastly, the ability to do my charting or book clients from anywhere using any device is great. Oh and the financial reports are helpful come tax time

Nachteile:

don't dislike anything, however I do wish there was a number count at top of schedule for me to quickly glance at to see how many appointments I have booked that week so far rather than counting them. I like to have set mini goals. Also I wish text reminders wasn't an extra cost. I would love the option for clients to choose if they prefer email or text reminders (without costing me more).

Clinicsense vs. Jane

Kommentare: Great overall experience!

Vorteile:

The Clinicsense software attracted us because it was very easy to use compared to some other Health Care software systems, and it was much more cost effective. The customer service is phenomenal, emails are returned very promptly if ever there's a question!

Nachteile:

There are a few possible improvements that would make Clinicsense really stand out! 1. multiple locations would be ideal 2. enabling logos on each email/client confirmation/reminders to mark our business brand ! 3. When an appt.request is DECLINED, the "reason" at the bottom of the email is TOO SMALL and goes unnoticed by the client, so they are reluctant to reschedule and their email is not available any more for us to contact them (the decline could simply be due to a timing problem in which we could easily schedule them for 15mins.later/earlier). 4. As the admin, it would be amazing to be able to see EVERYONE's schedules on my phone app!!! 5. As admin., I would love it if I could 'hide' my schedule from other practitioners but still have them be able to edit/see my/all client files, as well as see everyone else's schedules (just not the admins)! 5.. adding other services rather than just other practitioners ( ie: sauna use, etc.)

Satisfied with room for improvement

Kommentare: Very user friendly and cost effectiveCommunication was unprofessional during last outage. I lost business that day without compensation or having any idea what was going on

Vorteile:

Templates, auto replies, fill out forms and reminders are very concise and efficient

Nachteile:

The new layout is soap sotes is way too complex. It needs to be kept simple, and a. Edible. There are simply too many tabs/ for note entry. I’d also like to have some sort of waiting list feature similar to GO rendez vous, which reaches out to people once there’s a cancellation.I’d like tos we different calendar viewing options as well.. not just daily and weekly

Just works fine

Kommentare: It was simply plain sailing. I tried other systems, some lacked functionality I needed or were clunky, others were quite difficult to set up. With ClinicSense I haven’t had any of these problems. It does what I need as a massage therapist. It is very easy to set up and use, so far I haven’t had any major issues at all. ClinicSense just works for me.

Vorteile:

The booking interface is very easy to use for clients and they don’t have to remember a password. With my old system I had occasionally the problem that clients thought they had booked, but it didn’t go through. With ClinicSense I haven’t had this problem once. Very easy to set up and use and reasonably priced. The intake forms are easy to customise and everything’s automated. Overall a very pleasant experience for my clients. Support is very responsive, you won’t have to wait long if you have a question or an issue.

Nachteile:

Very limited on the reporting side, which is fine for me as I work alone, but if I was running a large and busy clinic I would have a problem. This may sound petty, but the invoices you get out of the system look like they were designed by a frustrated teenager. They don't look professional at all, which is a shame. The rest of the client facing parts (booking, intake forms, reminders etc.) look very professional.