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Über AfterShip

Webbasierte Lösung für E-Commerce-Unternehmen, mit der alle Sendungen an einem Ort verfolgt und Kunden über den aktuellen Lieferstatus informiert werden können.

Erfahre mehr über AfterShip

Vorteile:

You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high.

Nachteile:

I bought something from Bestbuy.ca marketplace. I don't know the sending and I have NO clue where the parcel shipped form.

Bewertungen zu AfterShip

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,9
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,1/ 10

AfterShip hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 423 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (423)

Marvin
Owner in Deutschland
Druck, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Sehr netter Support

5,0 vor 2 Jahren

Kommentare: Sehr gut

Vorteile:

Einfach zu bedienen, sehr viele Funktionen funktioniert gut mit meinen anderen Apps und Integrationen zusammenSehr höflich, hilfsbereit und schnell.

Nachteile:

Keine habe bis jetzt nichts gefunden was ich negativ bewerten würde. Alles sehr gut zu verwenden

Dave
Dave
Owner in USA
Verifizierter Nutzer auf LinkedIn
Musik, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product and amazing customer service

5,0 vor 8 Monaten

Kommentare: Wonderful experience using AfterShip. Great value for the money and easy to use API / Webhook.

Vorteile:

Customer support was amazing! Aftership employee, [sensitive content hidden], set up a conference call and walked me through solving my issue step by step in real time. I never receive this level of support from other companies. Super friendly and personal experience.

Nachteile:

Sometimes tracking don't update or break. Also there are a few foreign postal carriers that my users would like to use and AfterShip hasn't implemented them.

Antwort von AfterShip

vor 8 Monaten

Thank you for sharing your experience! We're thrilled to hear that you found our product great and our customer service amazing. We appreciate your feedback on the tracking updates and foreign postal carriers. We're constantly working on improvements and hope to address these issues in the future. It's wonderful to hear that you had a great value for your money and found our API/Webhook easy to use. Thank you for choosing AfterShip!

Mike
Director in UK
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use and great Customer Service

5,0 vor 11 Monaten

Kommentare: Excellent experience which can not be said about most apps I have attempted to integrate into my stores.

Vorteile:

Simple to set up! Having a free trial period is also important when using something that is new to me. I have been impressed with the ease of use in setting this up on 2 Shopify Stores. I can manage these connections from one dashboard which is fantastic. The support has been excellent - [sensitive content hidden] have both been excellent in helping me to get the most from this app.

Nachteile:

At this stage, I do not have any cons to report on the app.

Antwort von AfterShip

vor 11 Monaten

We're thrilled that you're finding AfterShip easy to use and that our customer service has been able to assist you effectively. We are proud to offer a free trial period and a simple set-up process to ensure our users can start benefiting from our product as soon as possible. It's fantastic to hear that you're finding our dashboard helpful for managing multiple Shopify Stores. We're also delighted to hear that our support team has been excellent. We're glad that you chose AfterShip and are having an excellent experience with us. Thank you again for your support and for sharing your experiences with us and the community.

Len
President in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Will Update

3,0 vor 2 Jahren

Vorteile:

Excellent customer service, customer service was prompt and showed all of the features available. I will write a follow-up review once we deploy tomorrow.

Nachteile:

I haven't tried the software yet. I will update after I deploy it tomorrow.

Ru
Group Digital Product Manager in Singapur
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Support

5,0 vor 4 Monaten

Kommentare: Overall excellent experience with the app - seamless and integrates well

Vorteile:

The excellent customer support and user friendly interface. Jai solved my issue promptly

Nachteile:

App has a few bugs at times and certain products are not updated in real time

Ellen
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best software for people who don't know how to use them.

5,0 letztes Jahr

Kommentare: Excellent Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention [sensitive content hidden], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Vorteile:

Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention [sensitive content hidden], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Nachteile:

none. This is fairly new to my company. Haven't experience any flaws

Brad
Founder in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

[sensitive content hidden] was awesome. So helpful. Walked me through the whole process

5,0 vor 5 Monaten

Kommentare: Great. Easy, happy i selected them over loop.

Vorteile:

It's amazing to be able to get an actual person on the phone. [sensitive content hidden] was so helpful. He explained exactly what each section of the Admin does. I appreciate being able to do a Google Meet. The app was so easy to set up and frees up our customer service agents. I love that i can connect both of my stores to one admin.

Nachteile:

I like it all. I wish some of the features were available in the Pro level.

Sophia
Marketing and Sales in Singapur
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

[sensitive content hidden] was very well versed

5,0 letztes Jahr

Vorteile:

Thank you very much the team for your help with all our questions. [sensitive content hidden] was very prompt and personal in his replies to my many questions to and fro. Initiated a call and shared his screen to guide me on my specific requirements. Hope the app will live up to this level of service, post-payment! :) Update 6 Nov: [sensitive content hidden] just assisted today and he is very well-versed in the app. Thank you!

Nachteile:

1. For the newsletter, there's no option to preview an existing block. Eg. i have 5 sections of images. The panel interface will only look like this Image > Divider > Image > Divider > Text. There's no way i can see maybe the image uploaded name or like a small little preview icon. 2. There's also no way to duplicate an existing block. so for example i have an image block linking to a specific page on my website. For my next image block i want to have the exact same settings as the first image block but want to change image only. I have to add a brand new image block and set everything again AND type in my specific webpage again.

Shawn
President in Kanada
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Service, Great Price!

5,0 vor 5 Monaten

Vorteile:

Ease of use, Fantastic Support, Intuitive Layout.

Nachteile:

No real cons, so far everything is great!

javier
director in Spanien
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

perfect support and perfect app

5,0 vor 9 Monaten

Vorteile:

easy to use, useful features, excellent support from [sensitive content hidden]

Nachteile:

all good, usual issues you will find in an app

Antwort von AfterShip

vor 8 Monaten

Thank you for your review and feedback! We are glad to hear that you find our app easy to use and the features useful. We take pride in providing excellent support and we're glad to have exceeded your expectations. If you ever encounter any issues, rest assured that we're here to assist you promptly via live chat or email.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Already great, but still can become better :-)

5,0 vor 2 Jahren

Kommentare: Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later.

Vorteile:

Integration with more than thousand carriers.

Nachteile:

Bit complex setup and integration with Magento2.

Jeff
CMO in USA
Luxusgüter & Schmuck, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We love Aftership!

5,0 vor 11 Monaten

Kommentare: Amazing platform and very pleasant support experience.

Vorteile:

Easy to use with everything you could want or need

Nachteile:

...I will let you know if we find something

Antwort von AfterShip

vor 11 Monaten

Thank you for sharing your positive feedback about Aftership! It's great to hear that you find it easy to use and that it meets all your needs. The fact that you had a pleasant support experience and find it to be an amazing platform further adds to its benefits. If you come across any cons in the future, please don't hesitate to let us know. We appreciate your feedback!

PROMISE
FOUNDER in USA
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

I LOVE THIS APP

5,0 vor 11 Monaten

Kommentare: I would like to thank [sensitive content hidden] for providing excellent service today. Keep up all of this and you will gladly be rewarded for all of your kind efforts.

Vorteile:

I like how they are always willing to assist

Nachteile:

The trial end date time when it ends and you cat use

Antwort von AfterShip

vor 11 Monaten

Thank you for your positive feedback! We're glad to hear that you love our app. Our team is always dedicated to providing excellent assistance and support when needed. Regarding the trial end date, we apologize for any inconvenience caused. We understand that it can be frustrating when you are unable to use the app after the trial period ends. We appreciate your patience and understanding as we continue to improve our services. We truly value your kind words and thank you for recognizing the efforts of our team member Thank you again for choosing AfterShip. We appreciate your support and look forward to serving you in the future.

Joshua
Office Manager in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Needed help setting routing rules

5,0 vor 7 Monaten

Vorteile:

Easy to get help when needed. When I reach out I always get the help that I need!

Mikako
PM in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great support!

5,0 vor 11 Monaten

Vorteile:

Good functionality. The kind and quick support is especially great.

Nachteile:

There's nothing special at the moment, so I'll update if anything happens.

Antwort von AfterShip

vor 11 Monaten

Thank you for your positive feedback! We are glad to hear that you are finding our functionality good and our support quick and kind. As we strive to make our product the best it can be, your input is invaluable. Please do keep us updated with any changes or additional thoughts you have in the future. We're here for you, always.

Maisie
Owner in UK
Einzelhandel, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great customer service!

5,0 vor 10 Monaten

Vorteile:

The customer service is brilliant. I have spoken to Jai and a few others and they've always replied very quickly and resolved my issues.

Nachteile:

It would be nice if more templates and features were available in the free package.

Antwort von AfterShip

vor 10 Monaten

Thank you so much for taking the time to leave a review! We really appreciate your feedback. We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent and prompt support is one of our top priorities, and we're glad that our team was able to resolve your issues efficiently. Regarding your suggestion about having more templates and features in the free package, we completely understand your point. We constantly strive to enhance our offerings and make them as valuable as possible for all our users. While we do offer a range of templates and features in our free package, we're always open to feedback and suggestions for improvement. Thank you once again for your valuable review. We hope to continue serving you with exceptional customer service and further enhance our offerings to meet your needs. If you have any further suggestions or queries, please feel free to reach out to us. Regards Team AfterShip

Genevieve
Director in Kanada
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Good customer support with Nitin

5,0 vor 5 Monaten

Vorteile:

Tracking number send to customer is so easy

Nachteile:

Complicated for people who never used it before

Antwort von AfterShip

vor 4 Monaten

Thank you for your feedback! We're glad to hear that you found our customer support helpful and that the tracking process was easy for you. We appreciate your note about the complexity for new users and will work on making our system more intuitive. Your input is invaluable to us!

Brad
CEO in USA
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hooking Up the API ... Checking It Out

5,0 vor 5 Monaten

Vorteile:

Was able to get a real human for help setting up the API. So far, everything looks great.

Nachteile:

nothing so far ... we are exploring the application

Antwort von AfterShip

vor 5 Monaten

Thank you for your positive feedback! We're glad to hear that our support team was helpful and that you're enjoying the application. If you have any questions while exploring, feel free to reach out!

Eljan
Owner in Georgien
Geschäftsbedarf & -einrichtung, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

The produc seem fine so far

5,0 vor 11 Monaten

Kommentare: Everything is fine so far espacially the free trial period.

Vorteile:

It makes my hob a lot easier by automating the orders.

Nachteile:

The prices being higher than the expected.

Antwort von AfterShip

vor 10 Monaten

Thank you for your review! We're glad to hear that our product has made your job easier by automating orders. We acknowledge your concern regarding the prices being higher than expected and appreciate your feedback. We're constantly working to provide the best value for our customers. If you have any further comments or suggestions, please feel free to share them with us. Regards Team AfterShip

Yuliya
menedger in USA
Design, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

[sensitive content hidden] the best!!!

5,0 vor 7 Monaten

Vorteile:

[sensitive content hidden] has been so kind to me. He spent so much time on me. He is very patient and kind. There is no such support on any platform.

Nachteile:

I was surprised how the customer support works well. There are no disadvantages

aman
marketing in UK
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GR Aftership

5,0 vor 5 Monaten

Vorteile:

easy to use and very good customer service

Nachteile:

easy to use and very good customer service

Debbie
Owner in USA
Konsumgüter, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Seamless Syncing and Exceptional Customer Service!

5,0 letztes Jahr

Kommentare: One of the standout features of AfterShip is their amazing customer service. Whenever I have had any questions or needed assistance, their support team has been prompt, helpful, and extremely professional. It's clear that they genuinely care about their customers and are dedicated to providing the best service possible.Not only has AfterShip made it easier to manage my TikTok shop, but it has also helped me provide a better shopping experience for my customers. I can easily track shipments, update product listings, and manage orders all in one place.I highly recommend AfterShip to any business owner looking to streamline their operations and improve their online presence. It has been a fantastic addition to my business toolkit, and I couldn't be happier with the results.

Vorteile:

As the owner of Twisted Hurricane LLC, I am using AfterShip to sync my products to my TikTok shop, and I must say, it has been a game-changer! The platform is incredibly user-friendly and has streamlined the entire process, making it much more efficient and hassle-free.

Nachteile:

While I have had a largely positive experience with AfterShip, one area that could be improved is the integration with print-on-demand services. Specifically, I would like to see connectors for Printful and Printify. As someone who uses print-on-demand services, having a seamless integration with these platforms would greatly streamline my operations and make it easier to manage my business. Currently, the lack of direct integration means I have to spend extra time and effort to manually manage certain aspects of my orders, which is not ideal. Adding this feature would make AfterShip even more comprehensive and useful for businesses like mine.

Maria
founder in Kanada
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing user friendly app for all tracking needs

5,0 vor 11 Monaten

Vorteile:

easy to use, great support from the team

Nachteile:

No cons found, very friendly for user. I reccomend to any shopify store owner.very good!

Antwort von AfterShip

vor 10 Monaten

Thank you for your amazing review! We're thrilled to hear that our app meets all your tracking needs and that it's user-friendly. Our team is dedicated to providing great support, so we're glad you had a positive experience with us. We appreciate your recommendation to other Shopify store owners. Thank you for your feedback and for choosing our app! Regards, Team AfterShip

Christi
Web Graphic designer in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great customer support by Nitin

5,0 vor 7 Monaten

Vorteile:

I really like all the tracking features and the ability to add other marketing info at the bottom of the tracking email templates. Nitin did a great job with the demo today! Very helpful!

Nachteile:

1. I would like a clickable phone number added to the Email templates. 2. I would like the ability to send an email the DAY BEFORE a delivery because we have very expensive packages arriving on people's doorsteps and the OUT FOR DELIVERY email is too late for them to arrange for someone to be there for the delivery.

Antwort von AfterShip

vor 7 Monaten

Thank you for your valuable feedback! We appreciate your positive comments on the tracking features and additional marketing options in our email templates. Your insights help us improve our services to better meet your needs. Thank you for sharing your thoughts!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

So far so good

5,0 letztes Jahr

Kommentare: We were in the need of a real time tracking system, delivery estimation etc. for our business to make sure our customers gets the best possible experience with us. We had too many issues with couriers not sending tracking or status and that caused us a lot of problems.

Vorteile:

Customer service is very good and helpful, software is nice and easy to use and integration, API etc. is easy to use as well.

Nachteile:

Nothing negative to report at this stage as integration, sales, customer service and service all went well.