Bókun Erfahrungen

Pleasure to work with Bokun

Kommentare: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Vorteile:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Nachteile:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Easy-to-Use Platform with Some Limitations and Price Concerns

Kommentare: My overall experience with Bókun has been good. I was initially concerned about the support, given that it's owned by TripAdvisor, but things have been manageable so far.

Vorteile:

Bókun is easy to use and offers a simple interface with most of the features we needed to manage bookings efficiently.

Nachteile:

The mobile check-in app is quite limited. It doesn’t allow you to select current time slots while scanning tickets, which can be inconvenient. Additionally, for new customers, Bókun has doubled the pricing, which may be a drawback for small businesses.

Bokun doesnt line or by emailsupport in

Kommentare: Very bd expereince. I don´t uderstand why they have good reviews or they don´t atend to everybody.
Very dangerours Comapny, without responsability afect the work to people like me.

Vorteile:

One Booking Software without Support inst Booking Software: I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off. Thes problems was reapted twice. So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Nachteile:

doesnt have Support !!! IReesposability witht the users Support is the most important to me T

Excellent booking system

Kommentare: So far my experience with Bokun has been excellent.

Vorteile:

The system is easy to use, clear sections with all features and amazing customer service.

Nachteile:

It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you.

Support team "dream team"

Kommentare: the best reservvas engine I have ever tried and without a doubt, a support team to be proud of.

Vorteile:

Best support team i have never seen in my life

Nachteile:

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Great customer service

Vorteile:

It is easy to set up tours and activities when you work in the tourism industry.

Nachteile:

Easy booking engine for excursions and activities.

Very good job

Kommentare: Perfect I am very satisfied, it helps me a lot organise my business and avoid overbooking and have a less or zero cancellations rate

Vorteile:

Makes my business management easier , gives me more bookings and I can reach out more customers and resellers

Nachteile:

Little difficult in use and confusing connect the products from otas

Best Website Builder, Awesome experience

Kommentare: Excellent and easy to use, Awesome experience so far

Vorteile:

I like the ease of creating my website on Bokun, the simple but beautiful sections, I love the way how easy it is to import photos, video playing on the website did for me the first time I tried the feature. customer services was great, Seoutaj was great in explaining the steps to edit the features I was looking for.

Nachteile:

little confusing at first, but it was easy to figure out

Great service

Kommentare: I just spoke with [sensitive content hidden] and he was very knowledgeable and effective in guiding me through the process.

Vorteile:

Easy to use and powerful tool to manage calendars from OTAs

Nachteile:

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

Exceptional Customer Service Experience with Bókun

Kommentare: My experience with Bókun has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them!

Vorteile:

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

Nachteile:

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Good operation

Vorteile:

If we have questions the tram is really fast on live chat

Nachteile:

Attention for us and try to do the best for partners

5 satar........

Kommentare: I really appreciate the site Bookun.. Fast help always and getting to the end of the case

Vorteile:

Very clean connection It is very comfortable to work here

Nachteile:

It would be better if the operator speaks other languages, for example the language of those countries

great client service, sound help center to improve

Kommentare: great service, fast, patient can recommend

Vorteile:

great service, fast, patient can recommend

Nachteile:

bad phone connection always with the help service. Can't barely here them

Excited to work with Bokun

Kommentare: We work everyday with Bokun, after a couple of days it is very easy to work with - and our experience is, that Bokun improves support (quality and avalability in an outstanding manner) and also technical features are under permanent development, but not disturbing the daily use.

Vorteile:

The system is logical, intuitive and has a lot of features combined with marvellous support.

Nachteile:

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Affordable channel manager

Vorteile:

It is very easy to use and their support team is alwayw ready to help

Nachteile:

The UI is not the best, somethings needs to be improved. It would be better to have a mobile version that looks like a mobile app instead of a responsive design

Bokun is one of the best at what they do!

Vorteile:

I've been using Bokuns' services for almost 2 years, and I highly recommend them. Bokun manages my bookings on tripadvisor & my website seamlessly. Additionally, whenever I have a query, they're always able to answer and solve my concerns in a timely manner via the chat now button.

Nachteile:

I'd like their chat now option to be available 24 hrs, rather than having to send an email, for swift response.

Awesome and great online platforms

Kommentare: It's an extremely great business connection entire the world.

Vorteile:

Management systems and support are great each moment.

Nachteile:

We got through an online search on the google.

More than just a reservation system

Kommentare: It's perfect for business. It allows you to expand in so many areas and fields from Google to OTAs to your own website

Vorteile:

Easy to use Great customer service Marketplace

Nachteile:

It can be a little overwhelming when first starting out. There is so much to cover.

Professional staff

Kommentare: When I have any problem, or need to know any information, they have quick help and resolve problems in a short time.

Vorteile:

Professional, quick response, offer good assistance.

Nachteile:

I like to use bokun, it is very important to sell products through them.

The customer service is off the scale!

Kommentare: My bookings have increased week on week exponentially. I am just about to send out contracts on the marketplace function and am looking forward to even more sales.

Vorteile:

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Nachteile:

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Excellent Service

Kommentare: I must say that it's an excellent service.

Vorteile:

response by the staff. Could understand very well

Nachteile:

I do not have any. All are fine and happy.

Automation with Bokun

Vorteile:

Personalised customer service is impressive

Nachteile:

UI/UX of the app could be better. Its a bit overwhelming at first.

Thanks Bokun Team

Kommentare: Perfecto, in my language, Idealuri. I even got discount for 3 months to work with Bokun and I am really pleased by that.

Vorteile:

Team was helpful as always. This is why I work with Bokun.

Nachteile:

There is no such thing as not liking Bokun.

Excellent platform

Vorteile:

The customer service and the help center

Nachteile:

Its not compatible with Safari, that makes me use another browser in a MAC, which is not very friendly with the rest of the apps in the computer

Best Reservation System

Vorteile:

integrated with friendly use website builder

Nachteile:

Customer support always ready anytime to solve our problem