Rewards Fuel Erfahrungen

Great for online pageants

Kommentare: Set up a photo contest and played around with the features it offered. Looked through the various options

Vorteile:

The software sets the time the online pageant will take place, sets up a great foundation, and is very detailed. It has a place to list prizes, divisions, and awards. Gives time pageant applications are being accepted and amount of time left before the online pageant ends. Part is free, while the pro version cost money but offers more benefits.

Nachteile:

The task of setting up the first contest was confusing at first, but with some patience one can figure out how to use the software and will find it worth the waiting.

Nothing Else Like It

Kommentare: Rewards Fuel excels at engagement and has enough variety to keep your creative juices going for a very long time. They also provide excellent examples of who to use various contest methods you may never have thought of yourself!

Vorteile:

Rewards Fuel is an intuitive, easy contesting engine that makes our contests look professional, attractive and state of art.

Nachteile:

Any issue we experienced was addressed and resolved by the Rewards Fuel team. They were exceptional about asking for feedback and even used some ideas to improve the software!

Great price, but lacking in usability and polish

Kommentare: I was attracted to Rewards Fuel by the advertised features, the price, and by the overwhelmingly positive reviews by other users here on Capterra. My experience simply didn't measure up to those reviews, and after trialling the software, I switched to another product.

Vorteile:

The price. It was easily the cheapest of the video contest apps I was considering, and it seemed to offer the features I wanted. Out of the box, there wasn't a free trial which included the video features, but customer support was very happy to set me up with one when I asked. I like the ability to customise the look and feel by editing the HTML and CSS directly.

Nachteile:

The user interface isn't particularly intuitive. After clicking around for a while, you'll eventually work it out, but it could honestly do with a ground-up redesign. I'm writing this review some months after using it, so I don't remember every detail, but from my notes I can see that to end a contest I had to navigate to 'Your contests > Submit Videos #1200 > Settings > Style > Admin' and then click on 'End now'… only to find that the 'End now' button disappears, but nothing else seems to change, leaving me unsure as to whether I ended the contest or not. There was no 'are you sure' kind of warning, no feedback as to what I had done, and no way (that I could work out) to resume the contest if you pressed the button by mistake. I also couldn't work out how to customise the wording and entry form fields. Support had promised to reply to these (and other questions), but by the next day there was no reply. (So I let them know I'd decided on another app, and never did receive an answer to those questions.)

The customer support is absolutely amazing!

Kommentare: Any issues I've ever had have been dealt with thoroughly and very quickly. I am always impressed by the customer support.

Vorteile:

I really like this software and it's recently been updated to be even better. Though it took me a while to get the hang of the new features, the customer support is always phenomenal.

Nachteile:

Nothing as of yet! I wish I could have a question and answer option but the customer support even offered to create that for me if I upgraded. Very impressive!

Great Product Great Customer Service!

Kommentare: We had never run an online contest like this before and now wish we had used Rewards Fuel a long time ago. Everything was so easy to set up and understand and the great customer service is there with you at ever step of the way. In our first contest we gained over 1600 new followers or email contacts which is huge for us . And we were so impressed we collaborated with another brand to do another contest with Rewards Fuel and they were just as impressed with running a contest through Rewards Fuel. We are already working on our next contest!

Vorteile:

Ease of signing up , understanding ,designing and executing our contest. The customer service was great and quickly answered any questions we had ( we had never run an online contest before like this ) The dashboard on the app is awesome and give an amazing amount of data on how our contest was going in one glance , very impressive!

Nachteile:

To be honest I could not find any cons about this software!

Terrible Customer Service

Vorteile:

Contests worked fine.

Nachteile:

I had to update my payment method at one point. Was then double charged from that point on for 5 months. Went to cancel my subscription before my next billing cycle and was unable to cancel through my account. When I requested by email to cancel my subscription and refund my double payments, I have received no response for over a week. Customer service is completely MIA.

A brilliant piece of kit, perfect support!

Vorteile:

So easy to use, great functionality and the support - support team especially - is hands-down the best I’ve ever experienced. Proactive and personable. The software never lets me down and helps me connect with my readers.

Nachteile:

... nothing ! It works as I want it to do.

Rewards Fuel Helps Me Grow My Reach

Kommentare: I was just going to do one contest. But Rewards Fuel has made regular contests so easy that they’re part of my overall marketing strategy.

Vorteile:

I have been using Rewards Fuel for almost a year. Contests help increase my social media reach, as well as improve my general website traffic and brand awareness. It’s easy to use. The features are fantastic. And if there’s ever a problem, the Rewards Fuel staff is on top of it!

Nachteile:

I run into an occasional glitch - but nothing devastating. Whether the problem is on their end or my end, it's always resolved fast. I have few worries with Rewards Fuel.

Quality you can depend on

Vorteile:

The ease of use, implementation, and tracking capabilities are second to none for the price. The customer support RF provides is above and beyond what you get with other similar products.

Nachteile:

A couple additional features that we have already discussed with their customer service and dev team.

Great way to get New Clients

Vorteile:

Very easy to get it set up and running.

Nachteile:

Can't think of any cons for this for this software

A Platform Worth Your Time

Kommentare: We have been with rewards Fuel since the very beginning and we couldn't be happier. Their customer service is excellent. Any questions we have or assistance we may need is made readily by their staff. Rewards Fuel has worked with our needs and deadlines to perfection.

Vorteile:

Rewards fuel intuitive platform makes it simple for all to use. Navigating Rewards Fuel is easy for new users and experienced ones alike! It integrates well in all of our marketing platforms including social media.

Nachteile:

While entering a contest is easy for our customers, we would prefer one less step for our customers to go through.

i'd recommend RF to anyone creating contests!!

Vorteile:

website & software is clear & precise.. love the wysiwyg demo contest.. customer service has been A+.. thanks RF..

Nachteile:

can't thin of any cons.. anything that needed clarifying was done so via the website..

This software is amazing for running giveaways!!!

Kommentare: I love this for giveaways!

Vorteile:

I love the customer service I received! You guys nailed it on customer experience! Thank-you!

Nachteile:

I'm new, so I really can't say! I just started using this software to run a giveaway.

Wouldn’t have it any other way

Kommentare: I always return as a happy customer.

Vorteile:

This is my go to contest application. Ease of use, no annual plan, and simplicity for my clients makes it the best on the market.

Nachteile:

I can’t think of any at the moment to be honest.

Easy to navigate!

Vorteile:

New leads and easy to customise for any contest! Huge value in the feedback they provide. Amazing customer service!

Nachteile:

Can't think of any cons. Had an issue with my Facebook cover phote but they helped me to change my settings.