Easiest Decision You Will Ever Make

Bewertet am 10.8.2018
Joseph S.
Sr. Partnership Marketing Manager
Verbraucherdienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The biggest benefit is that these are real customers providing real information that is not scripted or hand picked. This adds a ton of value to our brand and helps validate the brand value.

Vorteile: Ease of use - the ability to solicit and aggregate all of your reviews in one place to manage responses, ratings and more is invaluable. Evolution - the tech team at Consumer Affairs continues to evolve the product to provide more features every year. Analytics - the in depth analytics of all customer reviews has simplified our reputation management and provided insights into where we may be dropping the ball and how to improve upon them.

Nachteile: When customers leave reviews there is a slight delay in post time. This is due to many reasons that are out of many of our controls but the longer we wait to respond the lower our chances of resolving the issue.