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Über Localyser

Steigere die Anzahl deiner Verkäufe anhand von Online-Nutzerbewertungen.

Erfahre mehr über Localyser

Vorteile:

Easy to use and implement and allows all your reviews to be monitored and responded to in one place.

Nachteile:

Just if online reviews can be seen offline too.

Bewertungen zu Localyser

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,9
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,4/10

Localyser hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 24 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (24)

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Nutzerbewertungen filtern (24)

Martin
Martin
CEO and Chief Cook & Bottle Washer in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An excellent tool

5,0 vor 6 Jahren

Kommentare: Time savings, better reports, insightful data.

Vorteile:

This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.

Nachteile:

There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.

Antwort von Localyser

vor 6 Jahren

Thank you Martin for your review, really appreciate it and value your feedback.

Waqas
Corporate Quality Assurance Manager in Vereinigte Arabische Emirate
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best in the Market

5,0 vor 2 Jahren

Kommentare: Very satisfying and always found their management to be cooperative and fast in fixing the issues

Vorteile:

We started using this software approximately 4 years ago and implemented it throughout our operations in the UAE and Egypt. It helps us view, check and report the customer reviews in convenient and timely fashion. As Head of the QA department, I use this tool to ensure all marketing and operations teams catch and followup on the poorly rated reviews on spot and ensure all such customers are won back as our regular customers. This tool helps us to save our brands image online and to ensure we don't lose precious customers

Nachteile:

App can be better for mobile functionality

Antwort von Localyser

vor 2 Jahren

Thank you Waqas for your positive feedback, we are happy to have you as a happy client.

malak
customer relationship officer in Saudi-Arabien
Restaurants, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Localyser Review

3,0 vor 2 Jahren

Vorteile:

so clear to use and easy just ,,,,,,,,,,,,,,,,,,,,

Nachteile:

soooooooooo slow and comments did not appear unless after some hour or a day

Antwort von Localyser

vor 2 Jahren

Thank you Malak for your review, we really appreciate your feedback and having you as a valued customer.

Bishr
Digital Marketing Manager in Vereinigte Arabische Emirate
Restaurants, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I've been using Localyser for 3 years now and I am very satisfied with it. It made my life easier!

5,0 vor 6 Jahren

Kommentare: Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!

Vorteile:

- Great tool to monitor & track online reputation for restaurants - Customer service: The company is very responsive, helpful and very proactive - Reports: Easy to pull and conclusive - Filters: They introduced a new keyword filter that is really great and easy to use

Nachteile:

UI: I think the user interface could be better but I believe the Localyser team is already working on that

Antwort von Localyser

vor 6 Jahren

Thank you Bishr for your review, we really appreciate it. It's great to see such positive feedback from our valued customers.

Mirjana
Regional Operations in Vereinigte Arabische Emirate
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Localyser review

5,0 letztes Jahr

Kommentare: Amazing for past 4-5 years, their customer service is great as well!

Vorteile:

ease of use, having all reviews in one place and replying on them with just 2 clicks

Nachteile:

nothing, all is good so far and they always improve based on our requests

Antwort von Localyser

letztes Jahr

Thank you so much Mirjana for your positive review, we very much appreciate our long term partnership. All the best.

Colin
Head of Marketing in Kanada
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New and Happy User

5,0 vor 7 Monaten

Kommentare: We've had a very seamless on-boarding with Localyser. They've been patient with our set-up, and attentive and quick to rectify questions or small issues.

Vorteile:

We have used other review aggregators in the past, but we like past is the ability to group our third party food deliver platform app reviews along with traditional review platforms.

Nachteile:

I don't think it's an issue that's unique to Localyser, but the time consuming process of writing your review response library. Although, I think their AI capabilities (which we're not paying for) might mitigate this.

Antwort von Localyser

vor 7 Monaten

Thank you Colin for the great feedback, we are happy that you are finding our online reputation management solution easy to use and fulfill your needs. All the best, Localyser team.

Purnima
Supervisor in
Restaurants, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome

5,0 vor 3 Jahren

Kommentare: Its fun and easily accessible.

Vorteile:

It eases the work of looking for reviews. Instead makes job easy in one click. Thank you for making hassles and complaints easy opportunity. Its easy to browse and look for complaints or issues in once stance.

Nachteile:

Nothin much to add. just if online reviews can be seen offline too

Antwort von Localyser

vor 3 Jahren

Hi Purnima and thank you for the great feedback. We are glad you find our user interface easy to use. All the best.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great platform

5,0 vor 2 Jahren

Kommentare: This is the best platform to interact with customer thorough feedbacks. There is no need of sign in of many platforms as this collects all the feedback from all platforms.

Vorteile:

all the feedback you can see in one platform. NO need to sign in with various platform

Nachteile:

so far there is nothing, there are some platforms are not allowing to reply via this.

Antwort von Localyser

vor 2 Jahren

Thank you so much for the positive feedback, we really appreciate it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We are a client/partner of Localyser

5,0 vor 6 Jahren

Vorteile:

The unique advantage of Localyser is their their local presence and local support, which is not seen in many of the other competitors. They understand the market, they have direct relationships to make their service relevant to the Middle East.

Nachteile:

Would love to see Localyser being launched in other regions with the same level of great local support here.

Antwort von Localyser

vor 6 Jahren

Thank you for the great review, very much appreciate it.

Peggy
Peggy
Managing Partner & Hospitality Tinkerbell in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

a one-stop shop to handle all social media

4,0 vor 6 Jahren

Kommentare: all the clients I have recommended have found it useful and this is also a good benchmark platform to monitor the customer prospect of the product to the brand status

Vorteile:

it is a simple yet effective system to use to manage one's outlet social media/customer expectation

Nachteile:

would be good if they can include Instagram to have a well rounded coverage , as reviews on Instagram is in such important status

Antwort von Localyser

vor 6 Jahren

Thanks Peggy, we really appreciate your feedback.

Conor
Marketing Manager in Vereinigte Arabische Emirate
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Quick and easy review management

4,0 vor 11 Monaten

Vorteile:

very easy to assign review access to different personnel when managing more than one outlet.

Nachteile:

user interface feels dated. Could do with an update.

Antwort von Localyser

vor 11 Monaten

Thank you Conor for the great review and partnership. We appreciate your feedback and we are always working on improving the platform with new features and better usability. Localyser Team.

Asif
Qa in Vereinigte Arabische Emirate
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing system with great insights

5,0 vor 2 Jahren

Kommentare: M very happy using the software

Vorteile:

Daily notifications with details to all kinds of reviews

Nachteile:

Nothing I love everything in the software

Antwort von Localyser

vor 2 Jahren

Thank you Asif for the great review, we are happy to hear from you.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One stop solution for our reputation management needs.

4,0 vor 6 Jahren

Kommentare: Localyser is a very cost effective solution to managing reviews from a single console. The tablet based review collection module also helps in collecting reviews as efficiently as possible.

Vorteile:

Consolidates all our reviews (positive & negative) in one location and does away with the need to log into multiple systems.

Nachteile:

The system is quite efficient so i personally feel that it has all the features we need in a reputation management solution.

Antwort von Localyser

vor 6 Jahren

Thanks a lot for your feedback, really appreciate it.

Huthaifa
Supervisor in
Essen & Trinken, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Feedback

5,0 vor 3 Jahren

Kommentare: Great and easy

Vorteile:

Easy to use and helpful to keep you connected with customer

Nachteile:

all in all, the software is easy and daily updates

Antwort von Localyser

vor 3 Jahren

Thank you Huthaifa for your feedback, it's been great working with you and your team. All the best.

Ina
Admin Assistant in Spanien
Öffentlichkeitsarbeit und Kommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very useful software to see all reviews in one place!

5,0 vor 6 Jahren

Kommentare: Having all reviews in one place has saved my loads of time and effort.

Vorteile:

Great dashboard, all online reviews in one place, huge timesaver, my boss loves it because of the weekly reports, very easy to use even for users that are not super tech savy.

Nachteile:

Nothing stands out as a con, has saved my loads of time compiling reviews for my boss from a variety of sources.

Antwort von Localyser

vor 6 Jahren

Thanks so much Ina, really appreciate your review.

Mamoun
Marketing DIrector in Vereinigte Arabische Emirate
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

After using Localyser, we realized how to look at our reputation as a company

5,0 vor 6 Jahren

Kommentare: Managing our online reputation

Vorteile:

Easy to use One place for all online reviews Value for Money Dashboards are amazing Spotting negative reviews allowed us to work instantly to solve them Improve our reputation online

Nachteile:

What they offer now is great, but adding more engines to allow to manage our online reputation across more platforms

Antwort von Localyser

vor 6 Jahren

Thanks Mamoun, much appreciate your feedback and positive review.

Tarek
MD in Vereinigte Arabische Emirate
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Review Management Platform

5,0 vor 2 Jahren

Vorteile:

Localyser helped us monitor & manage our customers' reviews efficiently, definitely recommended.

Nachteile:

Nothing that I can recall, for us, it's working effectively.

Antwort von Localyser

vor 2 Jahren

Thank you Tarek for the positive review, we are happy to hear that you are happy with our solution.

Chandrayee
Marketing Manager in Vereinigte Arabische Emirate
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Client Servicing!

5,0 vor 3 Jahren

Kommentare: Excellent!

Vorteile:

It has been a complete and absolute pleasure working with Localyser and the team. The servicing has been one of the best, faultless and we've always been readily provided with any support we’ve needed and often within the hour if not less.

Nachteile:

From a marketing stand point, there is nothing specific I disliked

Trevor
MD in Vereinigte Arabische Emirate
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Finally, a review management platform built for the MENA region.

5,0 vor 6 Jahren

Vorteile:

Zomato is such an important platform to monitor here in the UAE and Google is now coming on like gangbusters so having localyser platform centralize my review management and response is excellent. In addition, business listing management services too. The platform is pretty easy to navigate and figure out. Good value too.

Nachteile:

Nothing really jumps out, we are happy.

Antwort von Localyser

vor 6 Jahren

Thank you so much for your review, we really appreciate it.

Eunice
Head of Customer Service in Vereinigte Arabische Emirate
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

One Stop for all my business reviews and ratings

5,0 letztes Jahr

Vorteile:

The feature that allows you to see all the DMs that are sent to you on all the social platforms

Nachteile:

Not being able to directly reply to some reviews from aggregators

Habib
Marketing Director in Vereinigte Arabische Emirate
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Track all the reviews on 1 dashboard

5,0 vor 5 Jahren

Vorteile:

Dashboard Tracker Ease of Use Real Time Lead Generation

Nachteile:

It's a great tool. I cannot think of any feature that I did not like

Antwort von Localyser

vor 5 Jahren

Thank you Habib, we really appreciate the positive feedback.

María José
María José
Senior Officer Customer Experience in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Useful Tool

5,0 vor 6 Jahren

Kommentare: it has been great. The team is very responsive and takes immediate action to requests from our business.

Vorteile:

Ease of use and insights that the tool can give you. It is great to see all customer's feedback compiled in one system

Nachteile:

Some features still need to be enhanced when it comes to reporting, however, the team is very open for feedback and enhancement in their system. Everything we have asked has been provided to us has been implemented

Antwort von Localyser

vor 6 Jahren

Thanks you so much Maria for your feedback, we really appreciate it.

May
Marketing Manager in Vereinigte Arabische Emirate
Marketing & Werbung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Client Review

5,0 vor 6 Jahren

Kommentare: I was only introduced to this a few months ago. I attended the training session and found it very useful. When we have any issues we have a good customer support team to assist.

Vorteile:

Ease of use and amazing customer service.

Nachteile:

There was nothing in particular that I didn't like.

Antwort von Localyser

vor 6 Jahren

Thank you May for the positive feedback, we really appreciate it.

Aaron
Senior Account Executive in Vereinigte Arabische Emirate
Öffentlichkeitsarbeit und Kommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Solid review management software

5,0 vor 2 Jahren

Vorteile:

Easy to use and implement and allows all your reviews to be monitored and responded to in one place

Nachteile:

Need to constantly monitored and doesn't integrate to all review platforms

Antwort von Localyser

vor 2 Jahren

Hi Aaron, thank you for your feedback. We have come a long way since you tested Localyser and now have over 75 review sites that we track. Wishing you all the best.