Bewertet am 12.4.2019
Easy to log issues
Vorteile: I use this software as a user to submit tickets and bugs to support and IT and have no issues as a user. I'm able to send an email to the internal IT email address and it opens a ticket for me.
Nachteile: Sometimes I know IT has issues using this to push software within our org, but I don't know much about that
Bewertet am 4.12.2018
Kace for service desk
Kommentare: My overall experience with Kace is pretty positive. There are some quirks as there is with any software, but for the most part, it is reliable for what I need to do on a daily basis.
Vorteile: I like that users can customize their tickets (how they are created and responses)
Nachteile: The View by drop downs/changing views is sometimes finiky
Bewertet am 23.10.2018
Great Internal Ticket System
Kommentare: Internal ticketing system and integrates well with other support applications
Vorteile: System is used for ticketing and software pushes. Super easy to submit and manage tickets and assign to different queues
Nachteile: There isn't anything I dislike about this software
Bewertet am 4.12.2019
Asset Management Gold
Kommentare: KACE has been wonderful for us for years. We did use it for full issue ticketing with the company for years but have recently moved to another program for this purpose. We still use the product daily as a software repository and asset management. The level of detail that this product provides is exactly what we need for our computer inventory.
Vorteile: I like how we can run scripts, check software on each computer and implement custom attributes and comments in our computer information
Nachteile: the GUI for Users is less than optimal. The GUI is more of an administrator view and it isnt very appealing for users to integrate with.
Bewertet am 8.5.2019
Easy to log issues
Vorteile: I can submit tickets and issues based on category and assign them to specific users. Works especially great for historical tracking and closing the feedback loop
Nachteile: i have nothing negative to say about this software
Bewertet am 5.3.2019
Easy to use System Management software with some drawbacks
Kommentare: We are managing all of our Windows systems on KACE. We've been able to manage systems effectively and keep an accurate inventory of all of the Windows devices we manage.
Vorteile: It's fairly easy to setup the SMA and start managing systems. The scripting and software deployment works very well. The patching mostly works with some bugs.
Nachteile: The MacOS management is lacking. We mostly had to manually create scripts to do basic MacOS management functions. The agent connection drops out on MacOS as soon as the device goes to sleep. The agent connection can break on Windows connections and it's pretty hard to fix. It often requires a visit to the computer.
Bewertet am 25.9.2018
A lot of features with a dated back-end
Vorteile: The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).
Nachteile: The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.
Bewertet am 19.6.2019
Another Service Desk Fish in a Big Pond
Vorteile: They finally implemented a dark theme in 2019
Nachteile: Constant issues with memory usage on the VM, slow performance, clunky archival process... not user friendly for the technical users or end users submitting tickets.