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Herausragende Anwendung für die Kinderbetreuungsbranche für eine sichere, pünktliche und integrierte Zahlungsabwicklung.
Tuition Express is a great product to use and integrate into the Procare management system.
They do a lot of updates that sometimes interrupt service but they do them at off hours.
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Nutzerbewertungen filtern (184)

Tuition Express works wonders!
Kommentare: My experience has been great, so far!
Vorteile:
I like the fact that you can do multiple billing cycles and that you can go in and make changes to a payment as long as it has not posted yet.
Nachteile:
The fact that you can only take up to $3,000 at one time for families. I sometimes have to do 2 transactions for families that have more than one child for a 5 week month due to it exceeding the $3,000 limit.
Antwort von Procare Software
vor 6 Jahren
Jody - We're so glad to hear that Tuition Express works wonders for your center and that you enjoy the flexibility of multiple billing cycles. It's true there are limits to the amount you can draft in a single transaction for one family as a protection to both the parents and the center. The good news is parents can pay any amount they choose when they initiate the payment themselves either online or at a check-in computer.
In Betracht gezogene Alternativen:
Easy to Implement, Great for Daycares!
Vorteile:
Ease of use and integration into the ProCare Solutions software.
Nachteile:
I wish Tuition Express offered small business loans/lines of credit based on the volume of sales handled through their software.
Antwort von Procare Software
vor 2 Jahren
Thank you, Michelle for taking the time to write a review. I have passed your product feature request over to our product team.
Mishandled Deposits
Kommentare: Very unhappy with the services and costs. Families were not happy with cost and the errors with payments not posting to ledger.
Vorteile:
Expectations was for families to experience hassle free processing and posting of tuition payments.
Nachteile:
Extremely too many accounting errors . They lack accountability for their errors and mistakes. Will lie and blame the customer for their errors.
Great Service but Watch Your Fees
Kommentare: Customer Service is great although I feel they need to streamline their fees and consider a reduced amount or they may continue to lose customers.
Vorteile:
Great all in one payment processing company that allows for Credit card and ach monthly, weekly and as needed.
Nachteile:
The fees varied month to month and credit card to credit card even if they were all the same card type ie.visa, mastercard The ach batch fee is also rather high as well as a per account fee.
In Betracht gezogene Alternativen:
Great software
Kommentare: The benefits we’ve realized by using TE is that we get emails to see when payments are made before they even post to the account. This allows us to better budget when payments are coming in.
Vorteile:
The best thing I like most about TE is the convenience of processing tuition payments along with electronic deposits of online payments.
Nachteile:
The least thing I enjoy is the extra processing fees charged regardless of the amount of business you process.
In Betracht gezogene Alternativen:
Tuition Express Payment Processing
Kommentare: I do not recommend this product for payment processing. I use tuition express because it was supposed to make my life easier. It indeed has not.
Vorteile:
I don't like it at all. I'm constantly having to auto import payments and refunding late fees because payments aren't posting to the accounts
Nachteile:
There is nothing easy about tuition express. It is not user friendly.
Antwort von Procare Software
vor 2 Jahren
We are sorry to hear you did not receive the level of service you expected with Procare. We are committed to our Customers and investing in our Customer Operations organization so we can provide best in class service. If at any point you need assistance, please do not hesitate to reach out at 800-964-1729 and we are happy to assist in any way we can.
Good application
Kommentare: Overall it is a good app. I use it to monitor my child daily in the daycare. I would recomment it.
Vorteile:
Application is easy to use. Good functionality. Good communication.
Nachteile:
Slow payment process. Needs to improve customer support
Adm. tool
Kommentare: As I said before, it is a very good tool for our school, as it helps with payments and organization.
Vorteile:
It is a good tool for collecting payments from parents, it helps us a lot in the administrative area.
Nachteile:
If you would like more videos to guide new employees, since it takes us time to explain
Made my job easier
Kommentare: Overall, the benefits definitely outweigh the con. Since we had more than half our parents enrolled in automatic withdraws through TuitionExpress, it greatly decrease the beginning of the month rush of parents paying their bills.
Vorteile:
As a former childcare director, I love that Tuition Express can be set up to automatically withdraw from a parent's account. In the day and age of convenience, it's nice for parents to have one less payment to have to remember to pay. The best part: their bill gets paid! I also like that I have the option of parents paying in person if they prefer. Being able to swipe their card using the card reader is handy and saves me time so I don't have to manually type in card numbers.
Nachteile:
We did have the system glitch on the office manager one time. She was trying to charge a customized amount rather than the whole balance and the customer ended up getting charge for the full balance due to this glitch-the screen went black for half a second. (It's hard to say if that was the internet or the software however) Unfortunately, there isn't a way to add the balance back onto the account so our company owner could only reimburse the customer via a check.

Tuition Express Support
Vorteile:
I appreciate the prompt friendly folks when calling for support. The support is relevant and helpful!
Nachteile:
It takes a little to get use to when learning to use it.
Tuition Express Flawless
Vorteile:
I like how easy it is to make a payment. I log in and navigate to the payment screen. Many different forms of payment are accepted and I can pay in advance. I also like that I can see my balance/credit. It’s also very easy to get an invoice. I don’t have to ask the daycare or call customer service. It’s available in real time on the website. This is very necessary and helpful for me because I have a DCA account and need to provide invoices for expenses.
Nachteile:
Tuition Express functions exactly as it needs to without issue, so I haven’t experienced any cons this far.
Easy to Use
Kommentare: I really like this product, it's very easy to use.
Vorteile:
I like the ease of using this product, after your payment info is entered all you need to do is click a few buttons and payments will be processed.
Nachteile:
Not really any cons with this product, It is a little difficult to refund a payment after it is processed but it is possible.
Antwort von Procare Software
vor 2 Jahren
Thank you for taking the time to share your experience using the Procare platform. We appreciate you!
Not worth the monthly fees
Kommentare: Was ok until their fees went Way up
Vorteile:
It was to user friendly, as lmissed grand
Nachteile:
The fees they just sprung on us! Mine went from $12-$28 to $128-131
Great Software, very difficult to get customer support
Kommentare: Over all, I will continue to use Tuition Express.
Vorteile:
Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.
Nachteile:
I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.
Antwort von Procare Software
vor 6 Jahren
Jennifer - We're glad to hear how easy Tuition Express is for your staff and parents to use. We're sorry you've found it challenging to reach support. Hold times do vary and it can often be easier to get through early in the morning or later in the afternoon. Tuition Express Support is available from 6:00 a.m. to 4:30 p.m. Pacific. If your question is Procare-related you also have the option of calling our main Tech Support number or submitting a question online. Hope that helps. See: http://procaresupport.com/contact-procare-support/
Valuable tool for payment processing
Kommentare: It isn't the cheapest but it makes up for the cost in the time you save by not having to manually input payments to the ProCare accounts. You can only book out charges two weeks in advance which is good and bad. I have no plans on ever switching as we are huge fans of ProCare and Tuition Express is a valuable feature that supports that program.
Vorteile:
This software keeps us organized with payments and integrates with ProCare software so payments get posted directly into the parent accounts. If you have the ProCare software then Tuition Express is a must. It is a huge time saver.
Nachteile:
It isn't easy to refund families if an overcharge occurs. We find it easer to just write them a check or post a credit to their account. This hasn't been too problematic but is a feature I would like addressed some day.
Tuition Express Review
Kommentare: Accounts Receivables are so much easier with the online pay options and the pay at the check-in station. Overall experience with Tuition Express would be a 5 star.
Vorteile:
It is user-friendly and very easy to move around within the program. Customer service is great! Every time I have to call it is a quick and easy fix.
Nachteile:
The one thing that I dislike about the software is that in the beginning, I made a few mistakes that I can't correct due to money being attached. I have several open accounts that are duplicated because of this.
Antwort von Procare Software
vor 6 Jahren
Gigi - We're so glad you find Tuition Express and Procare user friendly and easy to get around in. As to removing accounts that have financial transactions, you typically will just make their balance zero and mark them as a hidden account. Note: you may eventually remove them, once you're ready to purge old accounting entries from all your accounts. See how to remove/delete a family: http://procaresupport.com/remove-delete-a-family/
Tuition Express
Kommentare: Love it and makes processing payments easy
Vorteile:
The ease of the program processing, with the click of a key.
Nachteile:
The delay time it pulls from bank accounts sometimes it will not post for two to three days
Tuition Express
Kommentare: Tuition Express makes our billing and collection process go much quicker and with more accuracy and consistency. Employee time delegated to making bank deposits has been reduced because of the reports we can generate in Procare.
Vorteile:
I love the way the entire TE system integrates with Procare; this makes it easy to bill accounts, process payments, and do returns which are automatically added to each account ledger.
Nachteile:
Sometimes I feel I have to click too many buttons to find the one I want; buried in layers. However, I understand that to have the integration I love and to be able to run the reports I need, this is necessary. Also, Procare/TE provide extremely clear instructions when you need to look something up. Customer support is the best!
Game Changer!
Kommentare: Fantastic experience using Tuition Express. CSR continues to deliver excellent service each and every time. He highlights all the features and benefits that our business has overlooked which provides a value based perspective to what we have purchased. Keep up the great work CSR!
Vorteile:
Ease of use. Cloud service. Parent portal
Nachteile:
The only thing that will bring this great software together will be a mobile app for providers and parents alike.
Antwort von Procare Software
vor 6 Jahren
Javier - We're so pleased you've had such a fantastic experience with Tuition Express. Our MyProcare parent portal can run on any device: phone, tablet, desktop--and you can enhance parent engagement even further with Procare's KidReports which includes apps for parents and teachers! See: https://www.procaresoftware.com/products-and-services/services/kidreports/
Our life was made simpler!
Kommentare: We have taken the man power out of collections. This system gives us automation. We are able to build better relationships with our clients because the money issue is solved.
Vorteile:
Collecting tuition used to be a full time job for my business manager. Now she is able to put energy into other projects because we have streamlined the collection of payments.
Nachteile:
I am pleased with this software. They do a lot of updates that sometimes interrupt service but they do them at off hours..
Customer Service
Vorteile:
The customer service is amazing! I called with questions and the girl was so nice and helpful!
Nachteile:
I find it slightly hard for someone without a business degree to understand all the terms.
Antwort von Procare Software
vor 6 Jahren
Deborah - It's great to hear how much you appreciate our Customer Service Team. We strive to keep things simple and absolutely want you to feel comfortable in using Tuition Express most effectively for your center. Be sure to call our Tuition Express Support Team any time you have questions or need help.
Childcare Manager Best Friend
Kommentare: When I called about the program I did not think I would be affordable. My sale rep. (shelly) was great and told me she could make it affordable and step up payments. If I have a problem I call up support the walk me thought step by step, log on my computer, and talk there time to help me with what ever I need. My parents love that they can go on line and pay or use there credit card at the school. Not only is the program GREAT but the staff is GREAT to I have never had a bad experience yet and it has been 2 1/2 years now.
Vorteile:
Everything. Able to work away from the office, does everything I need for report, billing, shots updates, parent check in, sign-in sheets, to taxes.
Nachteile:
nothing love everthing
A Must
Kommentare: I love ProCare and Tuition Express!
Vorteile:
I like the fact that I do not have to handle money payments anymore and parents are able to submit their payments online.
Nachteile:
Recently, it has been having system errors. The parents are not able to submit payments if the system is down.
Tuition Express Review
Kommentare: Before we started using Tuition Express, we had problems collecting tuition payments from some families. With the Tuition Express software, collecting tuition is quick and simple and we no longer have any outstanding balances. I also love not having to make bank deposits each week. It is a great time-saver.
Vorteile:
I love that the software makes our tuition processing much quicker and less labor intensive than collecting cash and checks and having to go to the bank every week.
Nachteile:
I honestly cannot complain about any aspect of the software.
Assistant Review
Kommentare: I really like having all of the information on the children and parents at the click of a button.
Vorteile:
It allows easy payment options for parents.
Nachteile:
Some of the functions are hard to understand.
Antwort von Procare Software
vor 6 Jahren
Jessica - We're glad to hear you like the easy payment options for parents. We will have our Customer Service Team reach out to you to see if there are any functions we can help you better understand. One thing you may find helpful is this article on how to make a change to a batch of payments. See: http://procaresupport.com/change-or-cancel-a-batch-of-payments/