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Über Document360

Wissensdatenbankplattform, die die Erstellung von Hilfezentren über die Endnutzeroberfläche und mehrere Integrationen von Drittanbietern ermöglicht.

Erfahre mehr über Document360

Vorteile:

User friendly software with a very nice article’s display including Table of Contents and Related Articles.

Nachteile:

At first it was unclear who our main Account Manager would be.

Bewertungen zu Document360

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,9
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

9,1/10

Document360 hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 208 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (208)

Elliot
Elliot
Technical Author in UK
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best on the market

5,0 vor 5 Monaten

Vorteile:

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

Nachteile:

The editing tool was buggy in places The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

In Betracht gezogene Alternativen: ClickHelp

Warum Document360 gewählt wurde: Document 360 offers a greater variety of customisable options that greatly enhances the look of our Knowledge base.

Zuvor genutzte Software: Confluence

Gründe für den Wechsel zu Document360: Document360 offered more of what we are looking for as company, including more freedom over the look of the knowledge base.

Brianne
Brianne
Technical Writer in Frankreich
Verifizierter Nutzer auf LinkedIn
Informationsdienst, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great authoring tool with great support

4,0 vor 3 Wochen Neu

Kommentare: The transition from docs as code to Document360 has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress. Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature.

Vorteile:

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed. It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.

Nachteile:

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.

In Betracht gezogene Alternativen: MadCap Flare

Gründe für den Wechsel zu Document360: Often authoring tools use XML but we have team members were aren't familiar with XML so Document360's WYSIWYG editor was preferable. Furthermore, we only create online content, not online and print content, we didn't need a huge system.

Aarthi
Senior Technical Writer in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The easiest and best tool for KB

3,0 vor 2 Jahren

Vorteile:

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

Nachteile:

Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review

Alessandra
Senior Training Delivery Specialist in Luxemburg
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Document360 - Talkwalker

4,0 vor 2 Monaten Neu

Kommentare: It is positive, we saw a mutual growth in understanding and fixing issues and problems.

Vorteile:

Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).

Nachteile:

The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.

Omer
Omer
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Happy with the product

4,0 vor 2 Monaten

Vorteile:

Very good management of content Good and customised layout. Very good feedback from our readers.

Nachteile:

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Joseph
Chatbot coordinator in Neuseeland
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use Document Management system

5,0 vor 2 Monaten Neu

Vorteile:

Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.

Nachteile:

Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Efficient Collaboration with Document360

5,0 letzten Monat Neu

Vorteile:

We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly.

Nachteile:

We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial

Will
Technical Author in UK
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product with Excellent Customer Support

5,0 letzten Monat Neu

Vorteile:

- Friendly, efficient and responsive customer support - Intuitive system - System is easily navigable - Decent features and capabilities

Nachteile:

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team - Limited export capabilities (e.g. HTML)

Samantha
Education Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pleasant Experience

5,0 vor 2 Wochen Neu

Kommentare: Our experience with Document360 has been very positive

Vorteile:

Document360 is a great platform for our digital book! We have had a great experience with the platform and the team so far!

Nachteile:

We have not run into very many issues with Document 360. I would say the most difficult part was integrating with out membership database.

Shelley
CSM in Israel
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and simple to start and use

5,0 vor 2 Monaten Neu

Vorteile:

The software is easy to start from scratch and build the KB easily.

Nachteile:

Need some more design options because the templates are quite limited.

Arjan
Director Product Management in Niederlande
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This solution was exactly what we needed to publish documentation to various reader groups

4,0 vor 4 Jahren

Kommentare: Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Vorteile:

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Nachteile:

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

In Betracht gezogene Alternativen: GitBook, Nuclino, Slite und MadCap Flare

Gründe für den Wechsel zu Document360: Document360 meets our needs of writing external facing documentation for various reader groups by providing a fairly straight forward, yet feature rich solution, including features for team authorizations, reader authorizations, versioning, attaching documents, hyperlinking, landing page, reader self-registration etc. All we need to be effective in and stay in control of publishing knowledge articles to our external clients.

Suzanne
Marketing Manager in USA
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Useful, easy to use, good value, friendly support

4,0 vor 3 Jahren

Kommentare: We have been able to update our Knowledgebase to provide better information to our customers, in a more attractive format, at a reasonable cost. We are very satisfied with their service.

Vorteile:

We migrated from a legacy Knowledgebase platform that was old and out-of-date, and have been very pleased with our choice. The Document360 people have always been extremely helpful and friendly, and they respond quickly to support requests. The layout and features of the Knowledgebase are easy to understand and work with, and our customers are able to find information easily via search. Document360 regularly adds upgrades to its product while keeping prices very reasonable.

Nachteile:

They have an open tracker for feature requests, and they are not very quick about responding to those.

In Betracht gezogene Alternativen: Help Scout und Zendesk Suite

Warum Document360 gewählt wurde: The old platform was no longer maintained and its interface was unattractive and difficult to use.

Gründe für den Wechsel zu Document360: It was easier to use, had more of the features that we wanted, and offered a more attractive price.

Robert
Director in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Document360 is Super Easy to setup and use

5,0 vor 2 Jahren

Kommentare: Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software.

Vorteile:

What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.

Nachteile:

Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.

In Betracht gezogene Alternativen: Confluence

Gründe für den Wechsel zu Document360: Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It was very affordable for our needs as a company for our customers

Jay
Chief Information Officer in USA
Gesundheit, Wellness & Fitness, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best knowledge base for our needs

5,0 vor 2 Jahren

Vorteile:

It feels very intuitive. We first implemented an open-source solution that had a lot of great features but there were more than a few quirks that made it difficult to scale for the entire department to use. With Document360, it just seems to work. Creating and editing content is easy. Building and rearranging the navigation is easy. And customer support has been very responsive. There seems to be good energy behind the product with a strong pipeline of new features. We evaluated several competing products and Document360 came out on top.

Nachteile:

The cost grows considerably with larger teams. The enterprise package comes with 20 authors but after that pricing is per author and there is no distinction between active content creators and casual content creators. I would like my entire department to be able to create knowledge articles but I know that many, if not most, will do so infrequently and the $19/month per user is steep for what they're contributing. I would like to introduce Document360 to the entire organization but the cost would be prohibitive for the number of users we would like to allow to create content but would do so very infrequently.

In Betracht gezogene Alternativen: Microsoft SharePoint, Helpjuice und ProProfs Knowledge Base

Gründe für den Wechsel zu Document360: It was more intuitive and best fit with our workflows.

Ben
Senior Technical Writer in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Knowledge Management Tool

5,0 vor 2 Jahren

Kommentare: Converted our PDF library into a fully searchable, online knowledge center that can be integrated with our software application.

Vorteile:

- Easy to set up and implement - Excellent authoring tool - Customizable user interface - Great customer support

Nachteile:

Time zone difference does affect support responses, from time to time.

Abigail
Technical Writer in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reliable, comprehensive documentation solution for growing businesses

4,0 vor 9 Monaten

Kommentare: Overall, our experience with Document360 has been very satisfying. All of our must-haves, such as mixed user access to certain articles, SSO login, customizability for our information architecture, and integration with our company's existing tools make Document360 integral to our business' knowledge management. While there have been some drawbacks, Document360's customer service team has been responsive to feedback and typically stays in communication with us to give us updates. In summary, our experience has been positive, and we will continue to leverage Document360 for our documentation needs in the future.

Vorteile:

Many documentation software offer similar features, but Document360 is by far the most customizable that we have found out of the box. We have a relatively large volume of articles for a company of our size, and Document360 is robust enough for us to manage and track that volume easily. Some of the most important features for our business is Document360's ability to have mixed viewing access to articles depending on the user's login permissions, and the ability to implement SSO login for our users. This allows us to have the level of control we need per article depending on the reader's permissions. Document360 also integrates with many popular software that's used in companies today, including our own.

Nachteile:

There are a few usability issues we've encountered. These have typically been related to login issues and article viewing permissions. These directly affected our users' ability to view and access our documentation seamlessly. These issues were raised with the Document360 support team, and they worked to solve these issues while keeping in communication with out team. They have since been resolved, but it was frustrating at the time and took longer than we would've liked. There are also some limitations to the integrations Document360 offers. For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration. We would also like more customization options for Slack notifications.

In Betracht gezogene Alternativen: Helpjuice und Intercom

Gabriela
Internal Organization Specialist in Deutschland
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Happy and satisfied customer

5,0 vor 3 Jahren

Kommentare: It has been very positive. One of the things I like the most and I consider Critical is the support. It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions. This is very valuable.
I also like that there is a platform where customers can write for new developments, new features, or any improvement that one might suggest to the application. I am very happy with this support and I hope it will continue like this. It is really extraordinary.

Vorteile:

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them. Also the checking and contributing among a writing team, is very easy to use. We contribute in the discussions about things related to a specific article. And is very practical to check the written article already in the "View site" option, meaning exactly what our customers will find.

Nachteile:

Sometimes, but only sometimes the applications hangs, and it is necessary to close it and open it again. This is not really a problem because and I said, it happens time to time.

Gözde
Technical Content Developer in Türkei
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Document360 an effective way of documenting and building a self-service customer knowledge base.

5,0 letztes Jahr

Kommentare: We were utilizing one of the file storage services for creating and sharing our documents earlier, which does not provide an efficient way to organize content and enable real-time search. We have evaluated multiple products in the market to meet our documentation needs and chosen Document360 as the solution as it is versatile in managing technical documentation at widescale.

Vorteile:

What we like best about Document360 is its user-friendly interface; we feel very comfortable when using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base.We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography.

Nachteile:

We encounter some bugs and issues in Document360 occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective.

Nevila
Senior Internal Organisation Specialist in Deutschland
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software for writing documentation

4,0 vor 3 Jahren

Kommentare: Documentation is very easily accessible to the readers and colleagues who are working on the documentation can collaborate all the time, before making it public.

Vorteile:

User friendly software with a very nice article’s display including Table of Contents and Related Articles. I am happy with the team/customer service, they offer support and react very fast to my suggestions and requests which can be very easily documented in their support system. I am impressed by the frequent/monthly releases that include many new features, enhancements, and improvements.

Nachteile:

So far I have no cons, before I had one but this is already fixed/enabled (I was not able to write in categories, they were considered as folders. Now I have the option to select the type for the category and page allows me to write content).

Roman
Roman
Systems Manager in Polen
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very good KB portal

5,0 letztes Jahr

Vorteile:

As a content creator for my company's knowledgebase portal, I have to say that D360 has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily.

Nachteile:

I've been using the D360 portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content

Fabian
Business Analyst in Österreich
Bau, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good KB portal

5,0 vor 11 Monaten

Kommentare: Document 360 is the perfect tool for writing software guides / documentation. It is very user friendly and as an owner it is very easy to set up your own knowledgebase. Document 360 provides centralised storage and simplifies knowledge management and information accessibility. Document 360 is ideal for companies looking for a tool to create a centralised knowledgebase and promote collaboration within their organisation.

Vorteile:

Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)--> A great improvement in the accessibility of information for users.In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues.

Nachteile:

From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive.

Andrew
UX Writer in Südafrika
Finanzdienstleistungen, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for in-depth help centers

5,0 vor 2 Jahren

Kommentare: Document360 offers a great standalone help center that integrates with most other tools. They're continually improving their offering.

Vorteile:

I love the look and feel and the menu bar on the left. It's easy to read through the content and easy to navigate quickly to what you're looking for.

Nachteile:

I would like to see more customisation and different layout options, for example, a better way to display popular articles and more control over the visuals.

In Betracht gezogene Alternativen: Helpjuice

Warum Document360 gewählt wurde: Not as user-friendly for a help center

Zuvor genutzte Software: Confluence

Gründe für den Wechsel zu Document360: Better overall look and feel

Uthara
Technical Documentation Lead in Indien
Medienproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alternative for DITA for small to mid tier organizations

5,0 vor 2 Jahren

Kommentare: As I'm moving to a new org, I'm seeing what I can do to take Document360 along with me.

Vorteile:

Document360 has been a breath of fresh air for me after seeing organizations taking it too far with DITA. I will applaud the tool for its simple UI-just MS Word-like and very easy to use! Its powerful Search funtionality is itself enough to make you an instant fan of the platform. Not sure about their backend SEO, but I make use of the slug, short description, and H2 & H3 headings and keywords to optimize my content.

Nachteile:

Experience with Tables can be improved, but I'm told by their Customer Servicing team that some enhancements are on the way.

Emmalee
Director of Operations in USA
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Document360 Is an Excellent tool

5,0 vor 2 Jahren

Kommentare: Overall we have loved Doc 360 and it has hit all the points we have needed to be successful.

Vorteile:

It is very user friendly and has been a great resource to gather all our data into one place, share continued training with our team and help us stay up on updates and audits.

Nachteile:

Would like a better way to view some audit trails and export versions in Doc360. Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the administrator view can be a bit annoying.

Rouba
Platform Content Specialist in Singapur
Informationsdienst, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Promising

4,0 vor 11 Monaten

Vorteile:

From a Knowledge Base / Knowledge Management perspective, Document360 has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours.

Nachteile:

We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery.