Document360 Erfahrungen

Great Tool Amazing Customer Support

Vorteile:

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

Nachteile:

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

Document360 - Talkwalker

Kommentare: It is positive, we saw a mutual growth in understanding and fixing issues and problems.

Vorteile:

Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).

Nachteile:

The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.

The easiest and best tool for KB

Vorteile:

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

Nachteile:

Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review

It's a simple choice - use Document 360, or go for more complicated and less flexible solution!

Kommentare: From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at!

Vorteile:

It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly.

Nachteile:

Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature.

Doc360 is a Fantastic Documentation Repository for Our Team!

Kommentare: We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.

Vorteile:

Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.

Nachteile:

We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.

First implementation of Document 360

Kommentare: Very useful and easy to use. Good support.

Vorteile:

Ease of setup - easy to search for functionality and easy to upload and edit documents.

Nachteile:

I would like more analytics that shows analytics over all users and all documents. At the moment it focuses on a particular user or a particular document. There is a quite a low maximum size of document. Had to split up a document into smaller ones to upload.

Fantastic Platform

Vorteile:

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Nachteile:

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

An All - Encompassing Approach to Foster Success with Teams

Vorteile:

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

Nachteile:

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Leveraging rich insights for enhanced knowledge base engagement.

Vorteile:

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

Nachteile:

I used document 360 for almost 8 months and never faced any problems.So no complaints.

Awesome documentation tool

Vorteile:

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

Nachteile:

There is nothing that I dislike on this product.

Excellent Documentation Platform for Knowledge Base

Kommentare: Wonderful experience. The interface is user friendly and can be used by one without any technical expertise.

Vorteile:

An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.

Nachteile:

Haven't faced any such challenges. Queries were handled and resolved.

Flexible knowledge base with top-notch support

Vorteile:

I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try.

Nachteile:

Other than the price, I don't have any significant complaints. It's met our needs well.

Easy and intuitive online knowledgebase

Kommentare: Excellent experience. The tool is very powerful and easy to use and the customer service are very responsive and proactive.

Vorteile:

Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful!

Nachteile:

Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in Document360.

Great and intuitive product

Kommentare: Very satisfied to be working with Document360, their team is very helpful and informative.

Vorteile:

Keeps our entire knowledge base in one source where we can redirect our users to reference guides.

Nachteile:

Nothing major to note so far, there was one bug we encountered but it was resolved quickly.

Reliable, comprehensive documentation solution for growing businesses

Kommentare: Overall, our experience with Document360 has been very satisfying. All of our must-haves, such as mixed user access to certain articles, SSO login, customizability for our information architecture, and integration with our company's existing tools make Document360 integral to our business' knowledge management. While there have been some drawbacks, Document360's customer service team has been responsive to feedback and typically stays in communication with us to give us updates. In summary, our experience has been positive, and we will continue to leverage Document360 for our documentation needs in the future.

Vorteile:

Many documentation software offer similar features, but Document360 is by far the most customizable that we have found out of the box. We have a relatively large volume of articles for a company of our size, and Document360 is robust enough for us to manage and track that volume easily. Some of the most important features for our business is Document360's ability to have mixed viewing access to articles depending on the user's login permissions, and the ability to implement SSO login for our users. This allows us to have the level of control we need per article depending on the reader's permissions. Document360 also integrates with many popular software that's used in companies today, including our own.

Nachteile:

There are a few usability issues we've encountered. These have typically been related to login issues and article viewing permissions. These directly affected our users' ability to view and access our documentation seamlessly. These issues were raised with the Document360 support team, and they worked to solve these issues while keeping in communication with out team. They have since been resolved, but it was frustrating at the time and took longer than we would've liked. There are also some limitations to the integrations Document360 offers. For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration. We would also like more customization options for Slack notifications.

Great Product with Excellent Customer Support

Vorteile:

- Friendly, efficient and responsive customer support - Intuitive system - System is easily navigable - Decent features and capabilities

Nachteile:

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team - Limited export capabilities (e.g. HTML)

Document360 Customer Review

Vorteile:

What I like most about Document360. 1- Embedding Tableau dashboards. 2- Document360 is an excellent source for text editing regarding writing the content of my team’s internal website. 3- Adding/managing the end users who have access to that internal website.

Nachteile:

So far, nothing to complain about: everything is great.

Easy to pick up system

Vorteile:

It has been easy to take over from my predecessor. I could find what I needed easily without much problem.

Nachteile:

The search system is not the best, doesn't always pick up what I need.

Powerful tool for Documentation Management

Vorteile:

Document360 is a powerful tool for effective and efficient documentation and knowledge management. This platform helps to create and manage separate documentations for different product packages, effectively appealing to diverse buyer segments.

Nachteile:

Everything works fine and no complaints.

Intuitive and Easy to Use Platform

Vorteile:

Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand.Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like.The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence.

Nachteile:

-The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each time-Searching within the custom code isn't possible-Hard to find where a broken link is on a page-Analytics only goes back 30 days without paying for a larger timeframe

Simple to use, good end user experience, great customer support

Vorteile:

The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with.

Nachteile:

Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor.

Ease of use and great user experience

Kommentare: Overall a very good experience, and will surely suggest others to use it.

Vorteile:

Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team

Nachteile:

Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

Robust software

Vorteile:

This is an excellent knowledge base product. Simple markdown editing, nice content management functionality, intuitive editing and publishing. We looked at many different systems, but this one is really fit for purpose and highly scalable.

Nachteile:

The SEO tag generator is not very useful. It's also not the cheapest product out there, but the value delivered is pretty high.

Pleasant Experience

Kommentare: Our experience with Document360 has been very positive

Vorteile:

Document360 is a great platform for our digital book! We have had a great experience with the platform and the team so far!

Nachteile:

We have not run into very many issues with Document 360. I would say the most difficult part was integrating with out membership database.

Good to use

Kommentare: Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.

Vorteile:

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

Nachteile:

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences