--- description: Detaillierte Informationen über Document360 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.com.de/software/177031/document360 Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/177031/document360?page=2) > Wissensdatenbankplattform, die die Erstellung von Hilfezentren über die Endnutzeroberfläche und mehrere Integrationen von Drittanbietern ermöglicht. > > Bewertung: **4.7/5** von 290 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Document360? Wissensmanagementlösung für alle Unternehmen, die Peer Reviews, Kategorienverwaltung, Analyseleistung, Datensicherung, Versionsverwaltung, Abschlagunterstützung, Wiederherstellung und mehr unterstützt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 290 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kovai.co - **Region**: Sidcup, UK - **Gegründet**: 2017 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Content-Management - Dashboard - Discussions/Forums - Dokumentation - Drag-and-Drop - Feedback-Management - Kundenspezifisches Branding - Mehrsprachig - Prozess-/Workflow-Automatisierung - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Suchen / filtern - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Vorlagen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Änderungsverfolgung ## Integrationen (29 insgesamt) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... und 14 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) - [IT-Dokumentationssoftware](https://www.capterra.com.de/directory/33755/it-documentation/software) - [API Software](https://www.capterra.com.de/directory/31065/api-management/software) ## Alternativen 1. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Guru](https://www.capterra.com.de/software/145390/guru) — 4.8/5 (639 reviews) 3. [Confluence](https://www.capterra.com.de/software/136446/confluence) — 4.5/5 (3663 reviews) 4. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5060 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Nutzerbewertungen ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11. Dezember 2025* | Bekleidung & Mode | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Nachteile**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "User-friendly documentation platform" — 5.0/5 > **Andre** | *2. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. > > **Nachteile**: The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. ----- ### "Good product with a great support team" — 5.0/5 > **Briana** | *14. August 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great support team, quick responses and always ready to help. Product UI is overall intuitive and easy to use. Fast product development, including user feedback and real life needs to advance the product in the right direction. > > **Nachteile**: Hompage builder is a bit unintuitive and could be improved to make homepage creation easier without help from the customer teams. ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18. Juli 2025* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Nachteile**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *26. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **Nachteile**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/177031/document360?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/177031/document360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten