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Über SingleOps

Leistungsstarke, moderne Business-Software für Landschaftsgärtner Leite dein gesamtes Unternehmen von überall, jederzeit und jedem Gerät aus.

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Vorteile:

Sales team made the software seem simple, streamlined and cost effective. They also offered customization should something not meet my needs.

Nachteile:

Support staff it’s horrible on fixing issues brought up.

Bewertungen zu SingleOps

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,5/10

SingleOps hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 99 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (99)

Emma
Marketing Specialist in USA
Papier & forstwirtschaftliche Erzeugnisse, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

[sensitive content hidden] from Support is a Boss!

5,0 vor 2 Monaten Neu

Kommentare: I've enjoyed the product and most of its capabilities so far.

Vorteile:

Their support is excellent! I am responded to promptly, and if they can't answer my question right away they follow-up with me.

Nachteile:

Would like automated text message options!

Gillian
Owner in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Overall love of this software!

4,0 letztes Jahr

Vorteile:

SingleOps has made things run smoothly on the day to day for my company. Before, we were using carbon copies for estimates and had STACKS of papers all around that needed to be tracked and entered into QB for accounting. Nightmare at the end of the year. I love that SingleOps makes it easy for all my employees to be on the same page and look at real time changes to work orders and schedules. I love the 'attachment' feature as well as mapping the location of each line item.

Nachteile:

SingleOps sometimes is glitchy out in the field and that causes some frustration. Especially when you spend an hour on a proposal and then it doesn't save. There are a few kinks as well as some other options I have presented that I hope are being worked out in the pipeline...

Vitaly
Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Worst CRM program

1,0 vor 3 Jahren

Kommentare: We signed on with single ops at the beginning of this year with high hopes for the system. The first few months were just training but we still had to pay for those months even though we were not implementing the system yet. Since we have implemented single ops into our daily tasks we have been running into issue after issue to the point that it’s more of a hassle to actually use the system then it is helpful or useful for our business. I have been paying for my employees to be able to use the app for the route, the app doesn’t even work, single ops is having us use the shortcut from the website instead. I paid close to $6000 for the CRM system and it has been nothing but a headache to use. I’ve been having many other issues with them as well. Very laggy system with lots of glitches, Random accounts going to zero and accounts disappearing from the route and accounts reappearing after being canceled. The credit card processing company is absolutely terrible, they have been holding over $10,000 for over 3 months now. Go elsewhere, i’m not the guy to write bad reviews but this is absolutely disappointing and now they’re not even allowing a full refund after all the countless problems we’ve been having, Plus on top of that we have lost several accounts due to the issues we have experienced. Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!! I’m going to Service autopilot much better system.

Vorteile:

It seems like they got good ideas but nothing works properly, sales guy was really good because he sold me on this program.

Nachteile:

Super laggy system and glitches up often. Support staff it’s horrible on fixing issues brought up

Cesar
President in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

My Singleops experience

5,0 vor 2 Monaten

Kommentare: Singleops has helped us grow our business significantly, and they play a crucial role on our day-to-day operations

Vorteile:

Easy to use system I really like the automation features where it reminds our customers of their free estimates and their past due invoices also doing the estimates is very easy on single ops and scheduling the work as well

Nachteile:

What I least like about it is the lack of tree inventory or tree plotting capabilities

James
Owner - Northern Colorado Tree Service in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Make the change to SingleOps

5,0 vor 2 Monaten Neu

Vorteile:

Streamlines customer relations, makes communication clear with employees, easy to customize.

Nachteile:

Steep learning curve although our amazing customer [sensitive content hidden], was a tremendous help!

James
Owner in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Support is hardwired

5,0 vor 2 Monaten Neu

Kommentare: Overall [sensitive content hidden] and team have all been great. You can tell they want to take the time to set the software up so that you succeed. Support staff has been here for us when needed and are always friendly and helpful!

Vorteile:

I love the flexibility the software gives me to track/bid things in different ways. Automation features are a close second.

Nachteile:

No offline support for the times that you are in low cell service areas.

Teresa
Bookkeeper in USA
Fischerei, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Thank-you [sensitive content hidden] for helping me out!!

5,0 letzten Monat Neu

Kommentare: It was great because of the quick response and ability to help me solve my issue.

Vorteile:

I love working with [sensitive content hidden]. She is always helpful on whatever I need done. She is definitely an asset to Single Ops.

Nachteile:

I really have no issues. [sensitive content hidden] always assists me right away.

CHRIS
Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Top Notch Training

5,0 vor 2 Monaten Neu

Kommentare: Overall, we are very happy. It is definitely learning a new system and with that there are many hurdles. But, the patience that [sensitive content hidden] showed in training allowed me to take my time and learn all of the nuances of this new program. I truly believe I would have thrown my hands up early on in the transition process if not for our weekly training sessions.

Vorteile:

The training I received while implementing SingleOps was top notch! [sensitive content hidden] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you!

Nachteile:

The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive.

Doniel
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SingleOps Review

5,0 vor 2 Monaten Neu

Kommentare: Overall it was great. They treat you really well.

Vorteile:

I love [sensitive content hidden]. She is so awesome to work with. She always is so quick to help out and if she cant figure something out, she shortly gets back to me with answers.

Nachteile:

The app had an update and it wouldn't inform me about clients accepting proposals.

Stephanie
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Small investment, big reward!

5,0 vor 2 Monaten Neu

Kommentare: It has been great. The professionalism of this company has been like none other! So excited to start this journey!

Vorteile:

The customer service is excellent! I’m new to the program and my on boarding specialist, [sensitive content hidden] has been awesome. She really knows this program.

Nachteile:

I’m a small business and this has so much to offer. I don’t see myself using slit if the program, but I will be using more than I thought as I learn more about the program

Julie
Office Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

SingleOps has eased so many areas of our business

5,0 vor 4 Jahren

Kommentare: From sales to customer services this is hands down an amazing company to work with!

Vorteile:

It saves me so much time, it allows the estimators to do estimates right form their devices in the field instead of texting me and having me type them up. We actually tried Servsuite first, and SingleOps is hands down a better company and software program!

Nachteile:

The only con I can find is length to fix glitches only because we use it all day long, but they ALWAYS fix the problem. Also glitches are so far and few between its not a big deal.

Anthony
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good program

5,0 vor 2 Jahren

Kommentare: Great experience, will be renewing this year.

Vorteile:

Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company

Nachteile:

Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far.

Daniel
Dir of Serv in USA
Umweltdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Good experience

5,0 letztes Jahr

Kommentare: It's allowed us to be very productive and increase sales and operational efficiency

Vorteile:

Usually a feature already built to handle our problems.

Nachteile:

Hard to track future development and changes that put on their roadmap

Michael
Arborist in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tree industry

5,0 letztes Jahr

Kommentare: Excellent! It is the best CRM I have used throughout my career

Vorteile:

Ease of use, fast and efficient, Never any downtime during normal business hours , produces very professional looking quotes and fast .

Nachteile:

Nothing at all. I wish my crew would use the tracking more but that’s about it.

Jorrie
Director of Operations in USA
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

SingleOps is Fantastic!

5,0 letztes Jahr

Vorteile:

The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service!

Nachteile:

Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't.

Joe
Owner/operator in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Works good for us

5,0 letztes Jahr

Kommentare: They have been very prompt with their service and always keep us informed of anything that goes on of changes and so on and they seem to know well how to run their program and fix issues that come up. They have very little downtime with their software.

Vorteile:

This program offers where you can set up a line item as an optional checkbox that a customer can select if they want work done or not, and it will automatically add the price on based on what you have put in the box. This feature is one of my favorite parts about this program. I really like how the Google Maps seems to be connected internally Somehow when you put an address in and it’ll pop up how many miles you have to that location right away and you don’t have to go separately in and check it.

Nachteile:

At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying.

Tahney
Office Manager in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Office Manager-Review

5,0 vor 6 Jahren

Kommentare: SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

Vorteile:

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

Nachteile:

We only wish that there is a feature to add multiple photos at once "batch" option.

Steven
Sales Arborist in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good for Arborists

4,0 letztes Jahr

Kommentare: Overall a helpful software that allows me to do my job more efficiently and effectively.

Vorteile:

Overall functionality is great, the ability to tag trees and use the map function on each estimate is very helpful. Especially with large properties that have alot of trees.

Nachteile:

Servers seem to be iffy sometimes and will randomly exit me out of the program. Its gotten better than it used to be, but ive had plenty of work deleted because the software randomly decided to stop working.

Andrew
Managing Partner in USA
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support is a joke

1,0 vor 10 Monaten

Kommentare: I am no longer a customer, I am now a hostage until our contract expires.

Vorteile:

It looks slick, thought that would help sales

Nachteile:

Everything else, especially the company.

Stephen
Sales in USA
Landwirtschaft, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Single Ops review from current user

5,0 vor 6 Jahren

Kommentare: Routing is very efficient using this program as it allows us to track the jobs that have been completed or when they are scheduled.

Vorteile:

I like the software as it allows me to be able to schedule things in multiple ways for different applications. Searching for a customer is really easy as well. The daily function of entering orders is so easy and convenient that our in store customers don't have a long wait time for me to create the order.

Nachteile:

There is not anything I do not like about this software.

Paul
SVP in USA
Eventservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Single Ops 2.0

5,0 vor 6 Jahren

Kommentare: They are quick to solve problems and easy to work with in troubleshooting issues big or small.

Vorteile:

It is intuitive and easy to use. It also eliminates several steps in the lifecycle of our operations.

Nachteile:

The inventory management features need some improvements to better fit our needs. Since we deal with internal equipment transfers it would be nice to create a more seemless process. However, what is reassuring is that the SO team is willing to work with us to make those improvments.

Melissa
Office Manager in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Single Ops a daily tool for optimal communication between clients and companies servicing them!

5,0 letztes Jahr

Kommentare: Like everyother industry they could use more help! They are always courteous and they do their best to resolve any issues.

Vorteile:

We have it linked with Propay(our payment processor) and Quickbooks online. Once you learn how to use them ALL together it is a very powerful tool!

Nachteile:

Initially, learning how to set everything up so that it mapped correctly was a challenge, but now that we have that figured out the process is pretty much seamless. Some of the reports are not real user friendly/helpful

Lindsey
Administrative Assistant in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great product with exceptional functionality

5,0 letztes Jahr

Vorteile:

I like that is it user-friendly and easy to navigate.

Nachteile:

I wish there was better reporting and a better developed mobile app

Chelsea
Administrative Assistant in USA
Erneuerbare Energien & Umwelt, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

SingleOps

5,0 letztes Jahr

Kommentare: From the beginning you have one on one training to learn the system and it’s functions. Jessica is fantastic!

Vorteile:

What I like most about SingleOps is that it keeps every customer and job organized from the Lead stage all the way until the job is completed. Everything flows right on to the next stage and is very user friendly.

Nachteile:

The only thing that I miss is that they took away the option to charge for paying with card .

John
President/Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great, and always getting better!

5,0 vor 3 Jahren

Kommentare: SingleOps has been great, they are constantly improving and making the software better and we look forward to continuing to grow right along with them.

Vorteile:

The software is great, and easy to use...tons of features and analytics to help you understand your numbers and where your business stands on a daily basis.

Nachteile:

There are a few functionality features that could be resolved to improve efficiency, and certain terms could be renamed or explained more within the software so that people using it are sure they are clicking/changing what they want to within the software without having to click and guess.