OnPage Incident Management System Erfahrungen

OnPage is really easy to install and configure. API is simple to install and support is great.

Kommentare: encrypted transmission,
prioritizing urgent notifications.
instant visibility to who is on-call
Integration with Chat Ops tools (Slack and Cisco-Spark)
It is very easy to put teams into groups, schedules and alert escalations.

Vorteile:

It is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust. Most important, When we need support, they get back to you within minutes no matter what time you call.

Nachteile:

The UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.

OnPage Alerting Life saver

Kommentare: OnPage saves time for our on-call employee to only be alerted on certain tickets so, they do not have to have their computers up all hours of the night and weekend.

Vorteile:

We love this product because of its integration with our PSA.

Nachteile:

At this point in time we do not have anything negative to say about onpage.

Easy to use!

Vorteile:

easy for nurses to contact me, easy to forward pages

Nachteile:

the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient

Still saving the day! OR NIGHT!

Kommentare: I have already gotten 2 others companies signed up to use them. It JUST works!

Vorteile:

Easy of implementation, ability to have pools and failovers.

Nachteile:

app looks a little cheesy. It could be easier to better looking emails that get sent to the phone.

OnPage is a Critical Component of our Business Continuity Plan

Kommentare: The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage!

Vorteile:

Receipt and Read Notification. Immediate Feedback. Value.

Nachteile:

All good for our use. OnPage meets all our priority messaging needs.

Great app for after hours alerts

Kommentare: We use this app daily in our company, from after hours calls to handling alerts when we are in meetings. OnPage has been great about giving us the confidence that we will not miss calls and can get back to emergent issues quickly.

Vorteile:

This app has allowed our company to easily switch between employees on call and ensure alerts are not missed. The app continues to alert you until the page is acknowledged, so concerns of sleeping through calls have gone away since implementing this system.

Nachteile:

Adding support for the Apple Watch is much needed, currently the watch acknowledges that an alert has been sent, but it cannot be viewed.

A Smart Paging Solution

Kommentare: The system is tied to our after-hours service line, a caller simply has to leave a message.
Caller ID will typically pick up the call-back number but the caller has the option to key in.
When the page goes out, if it's not acknowledged within a specified time, it will escalate to a specified user.

Vorteile:

I really like that OnPage is NOT tied to geography. Regional RF pagers quickly become useless if you travel out of a specific area. With OnPage, my team can be virtually anywhere.

Nachteile:

Early on, the iPhone app had some glitches. OnPage has since resolved those problems.

OnPage is awesome I've been using it for many years.

Kommentare: Stop loss and maximum profit on trading transactions.

Vorteile:

OnPage supports a wide variety of devices, including Android, iPhone, and Blackberry. I use it to get real time stock price alerts and these have been a lifesaver for urgent trading situations that require immediate action. I have also used it in the past for server and database alerts. It's a great product and very reliable.

Nachteile:

There are no cons. It's a great product. It has never failed me and I rely on it to get timely alerts.

I love having a pager that doesn't require a separate unit! And OnPage is easy to use and effective

Vorteile:

I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately.

Nachteile:

I have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back.

Excellent pager for Technicians

Vorteile:

Integration with ConnectWise for custom notifications.

Nachteile:

Only allowing one session per login at a time. Sometimes this hinders our ability to test setups.

Excellent paging app

Kommentare: My overall experience with OnPage Incident Management System has been great. It is secure, reliable and easy to use which makes it perfect for any business needing a tool for incident management.

Vorteile:

What I like most about OnPage is that it is very easy to use and is reliable. I also like that you have to acknowledge the page and then it will stop ringing.

Nachteile:

There is nothing that I dislike about this software, it meets business requirements.

Experience with Onpage

Kommentare: We have used Onpage since 2013 for our medical office as a notification system to reach doctors on call after hours. Has worked great without issues. Affordable solution for our office paging needs.

Vorteile:

Integration into my cell phone, ease of use.

Nachteile:

Notification sound options are limited. Would prefer to be able to choose more sound notifications than the ones provided by onpage.

Reliable and easy to use

Kommentare: Overall, an easy to use paging system that functions well and is user friendly.

Vorteile:

OnPage is a reliable and easy to use paging system that is customizable and functional. With some paging systems it can be a process to go off-call; with OnPage it's as simple as hitting the volume selector top right and clicking on the options. Just one of the many features that make this system stand out.

Nachteile:

Sometimes when you try and silent the system it does not work and notifications keep sounding.

Busy Medical Optometry Practice

Vorteile:

OnPage is simple and easy to use. Works well for our needs as a way for our patients to contact us after hours.

Nachteile:

The alert function is loud, so we usually keep it on silent. Also, notifications are a maximum of 5 minutes apart.

reliable

Kommentare: Overall experience with OnPage has been good

Vorteile:

I like how even when I'm away from site, I still get critical notifications

Nachteile:

I hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside

Great Alternative to SMS/Pager

Vorteile:

Have been using OnPage for more than 6 months and it has been really helpful in Intimation of Priority Incidents when away from Laptop. It has the snooze feature to ring again and again unless the message is read and it is easily customizable w.r.t. to the type of Events you want to be intimated for. OnPage has been great alternative of SMS/Pager which could be missed easily in today's world and rides the Digital wave.

Nachteile:

There could be feature to Intimate others (Who are not part of the group) with a forward option

Helpful paging system

Vorteile:

This helps us with our incident reporting. We have a dedicated number for people to call where callers are put into a queue and eventually voicemail if everyone is busy. This greatly helps our communication and let's us use a dedicated number instead of our personal phones.

Nachteile:

Calls sometimes get cut off and voicemails may not come through.

OnPage--An Asset

Kommentare: OnPage has allowed us to better serve our customers. That's a good thing.

Vorteile:

The ability to maintain 24/7 emergency support without being chained to a desk.

Nachteile:

The sound of the siren in the middle of the night.

Awesome Support

Vorteile:

This software is super easy to use and when and if you ever have any issues they have stellar customer support.

Nachteile:

There is nothing negative I can say about this software. It just works.

Excellent Incident Management Application

Kommentare: Excellent application, has been a great tool for our company

Vorteile:

Ease of use Reliability Features of the dashboard

Nachteile:

The mobile app should have more features

BMS alarming notification

Vorteile:

Easy to use, reliable and good customer support.

Nachteile:

There is nothing I can see at this point in time that requires attention.

Loud and clear

Vorteile:

Simple to look at, loud notification system, able to forward pages to others, alerts every few minutes if not opened

Nachteile:

Occasional glitches, will not stop alerting while you are in the middle of a call

Great Product

Kommentare: It's been great overall. Support is also very responsive and helpful.

Vorteile:

Works well at alerting us for business critical needs.

Nachteile:

Occasionally the app is rather slow and sometimes you need to logout/in to get pages flowing.

OnPage Review

Vorteile:

On call alert is the best thing provided by onpage where you can link things with your ticket system .

Nachteile:

might need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones.

End User review

Vorteile:

easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc

Nachteile:

it would be good to be able to view the onpage calendar as an end user