AlertMedia Erfahrungen

Great software and Support!

Kommentare: My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Vorteile:

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Nachteile:

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

In Betracht gezogene Alternativen: Constant Contact und ActiveCampaign

Warum AlertMedia gewählt wurde: Better features, functionality, ease of use and speed.

Zuvor genutzte Software: Salesforce Marketing Cloud

Gründe für den Wechsel zu AlertMedia: Better features, faster sending, multiple use cases, better support, better product for our needs.

An Important Partner

Vorteile:

Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents. I particularly like the fact that the mobile app is identical to the desktop app.

Nachteile:

Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late!

Travel briefing

Kommentare: So far, it's average. I have used other companies and found a much more detailed scope when it comes to information.

Vorteile:

The ability to send messages and notify others of situations.

Nachteile:

Lack of information/intelligence. I requested information on a specific town I was traveling to in Mexico and received the whole country's information. I found that already so that didn't help me.

In Betracht gezogene Alternativen: Dataminr

Warum AlertMedia gewählt wurde: Lower cost and we already had Alert Media on board.

Zuvor genutzte Software: Dataminr

Gründe für den Wechsel zu AlertMedia: Cost and we already had Alert Media. Decided to see what they could do for me/us.

AlertMedia Review

Kommentare: Overall, AlertMedia is a great product. We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed.

Vorteile:

AlertMedia's website is easy to navigate. The real time notifications are great. Being able to communicate with our employees on multiple channels (text, email, voicemail, teams, app) is a major plus. The customer service is always responsive and is quick to resolve any issues.

Nachteile:

Sometimes you can get over-alerted, but with the addition of Threat Intelligence, we have been able to get that under control. There is also some limited functionality on the mobile app vs the website.

Worth It

Kommentare: AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal.

Vorteile:

I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM.

Nachteile:

I would say that API is a bit cumbersome at times, but other than that I have no complaints.

Why i love Alert Media

Vorteile:

the information is vetted, the timing is perfect for me to make last minute decisions to mitigate risks to the staff and to the businesses

Nachteile:

nothing. i appreciate it all. from the threat intel, the weather, the active shooter, the staff, the tool's ease of use, it is all exceptional!

A Shift Supervisor's Tale

Kommentare: It has been great to use and easy to train newer employees on how to use it when needed.

Vorteile:

The easy of get information out to everyone at one type through phone, email, and text.

Nachteile:

Nothing compared to using the old ager system and/or making one call at a time to 15-20 employees.

We dont use all the Functions but what we do use, works well every time.

Kommentare: Very positive! It is one of those pieces of software that does what it is supposed to do, and does not require much management.

Vorteile:

Multiple branch locations. System admins, and site admins.

Nachteile:

I really do not have any problems. There is nothing I don't like about it.

Great DR Tool

Kommentare: Overall it has been a huge benefit for our disaster recovery planning.

Vorteile:

Ease of use, learning curve is very quick.

Nachteile:

Nothing I can think of. Maybe a more robust mobile experience.

Excellent Tool

Vorteile:

The interface is very user friendly and intuitive. It is easy to navigate, clear in design and functionality.

Nachteile:

I am still learning the tool so I don't have a "least" liked item yet - but I appreciate the opportunity to always ask questions to the support team and provide feedback if there is a glitch.

Alert Media End User

Kommentare: Works superior to other Alert systems, and we all enjoy the what's going on in the country aspect.

Vorteile:

The dashboard is simple to use, creating alerts per building is much more helpful, then putting out an all company message.

Nachteile:

Call back feature or respond back from those involved in incident.

Alert Media Review August 2023

Kommentare: AlertMedia has been a very effective crisis management communication tool for Panduit Corp

Vorteile:

The AlertMedia Tool is so easy to use. In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications in five easy steps.

Nachteile:

It would add even more value to the AlertMedia Tool if there can be a "chat" capability on the AlertMedia APP to allow select individuals to quickly chat back and forth.

Great product for highly remote workforce

Vorteile:

Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless

Nachteile:

customer support can be frustrating, single sign on implementation was difficult initially.

Very Useful During Emergencies

Vorteile:

I like how easy it is to send notifications, especially during an emergency situation. Being able to save notification templates and saving preferred channel notifications has been a real time saver.

Nachteile:

Nothing comes to mind. There are no features that I dislike.

ED - AlertMedia Review

Kommentare: Quality product. Easy to use and understand, easy to test, and extremely helpful.

Vorteile:

Mass communications - very easy to send out communications to users. Extremely helpful in an emergency/disaster situation, and easy to test under normal circumstances.

Nachteile:

Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest to keep track of the responses that do come in.There's seemingly no error message for users that do not receive a notification; i.e. if a notification is sent to a group and one user never receives it, there's nothing to indicate that on either the user side or the sender side.

So Much More than an Emergency Communications Tool

Kommentare: Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

Vorteile:

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

Nachteile:

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Keeping Us Informed, and Safe, In Real Time

Kommentare: The very best of customer service.

Vorteile:

Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff.

Nachteile:

maybe add maps to safety, evacuation routes

Unexpected Benefit

Vorteile:

We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering.

Nachteile:

This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee.

Have been grateful for this software over and over

Kommentare: A blessing over and over

Vorteile:

The quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.

Nachteile:

not a thing! We have had an amazing and consistent experience for the last few years

AlertMedia for Transportation Professionals

Kommentare: Our partners at AlertMedia have been extremely accommodating to discussing our needs and requests and they have been responsive and easy to work with!

Vorteile:

It is an easy software to quickly disperse important information via a wide variety of message types. We can obtain a response to an evolving situation quickly and provide valuable situational updates promptly.

Nachteile:

For our purposes, self-designing a series of dropdown messages would be extremely helpful - not only for the consistency of message being provided but also as a means to link into Microsoft Power Apps and quickly visualize trends and data through dashboards!

Alert Media has helped CareWell Health with notifications to all employees

Kommentare: It has been a pleasure working with the Alert Media Team. Especially [SENSITIVE CONTENT].

Vorteile:

Ease of use. We liked how easy it was to implement.

Nachteile:

We don't have anything we don't like. Thanks

Pistons Review

Kommentare: Good experience to this point in our usage

Vorteile:

Easy integration into existing systems, great customer services, easy to use

Nachteile:

Response Time to real time incidents that occur within your designated area and how long it takes to get the alert sent through the platform

Clearly customer success minded!

Kommentare: Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Vorteile:

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Nachteile:

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Customizable!

Kommentare: We have been able to establish a robust mass notification solution.

Vorteile:

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

Nachteile:

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Clear Communications

Kommentare: I have been very satisfied with all of the support I have received. However, our customer success managers seem to change often.

Vorteile:

We are able to send out clear communications to all of our staff, student and client families. Their support team has helped me with building our groups.

Nachteile:

Our customer success managers seem to change often.