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Über Cliniconex

Cliniconex specializes in automated patient/resident family engagement so care providers can focus on what matters: caring for patients

Erfahre mehr über Cliniconex

Zeigt 15 Bewertungen

Verifizierter Rezensent
Medical Director in Kanada
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cliniconex provides email, phone and text reminders to patients

5 vor 7 Monaten

Kommentare: We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates. We have used this product for almost 4 years. There was nothing else available at the time.

Vorteile:

Easy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.

Nachteile:

The cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)

Antwort von Cliniconex

vor 7 Monaten

Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.

Tammy K.
MOA - Office Manager in Kanada
Psychische Gesundheitsfürsorge, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product

5 vor 7 Monaten

Kommentare: as explained above freeing up workers time

Vorteile:

This has reduced the number of phone calls the office staff has to make to confirm appts with patients. Freeing them for other duties

Nachteile:

Wish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor

Antwort von Cliniconex

vor 7 Monaten

Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!

Shannon L.
Clinic Manager in Kanada
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent service

5 vor 3 Wochen Neu

Kommentare: I've been extremely happy with Cliniconex. They are super helpful and easy to communicate with, as well as affordable. It has taken a lot of work off my staffs shoulders.

Vorteile:

Changes are made upon request almost instantaneously. I find they are incredibly helpful when I request/add changes.

Nachteile:

I would like a little bit more control over changes, but I think they work well with what they have!

Albert L.
manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great product with Amazing support

4 vor 7 Monaten

Kommentare: To date, it has been a great relationship and product from our point of view. we hope it continues to expand and improve with more options.

Vorteile:

The set up and installation was quite simple. They offer a very hands on approach and great customer support through the process. Any changes, updates and modifications are always simple and accurate.

Nachteile:

Adding more features to their current product would be helpful. Such as, voice to word dictation on incoming calls and messages.

Tonya C.
Regional Director of Clinical Services in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cliniconex

5 vor 7 Monaten

Kommentare: WE are pleased with the product adn will be expanding our overall use as we move forward.

Vorteile:

Our company (Skilled Rehabilitation) started using the product when the COVID outbreak began. We decided to use this as a way to efficiently communicate with our resident's and family members to keep them a brisk of the ever changing environment. As a company we have been very pleased with ability to adapt and individualize the messages for each facility and or situation.

Nachteile:

The report function is a nice feature but would be easier to review and or follow up on if the report could be accessed from the site and if it was easier to determine which resident/responsible party contact number was a concern.

Debra R.
Clinic Manager in Kanada
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent value and service.

5 vor 6 Monaten

Kommentare: This software is well controlled and designed. The work this software does saves us money on a full time position, and we can utilize that position elsewhere in our company.

Vorteile:

Customizable, reliant and background data to support the work.

Nachteile:

All service needs were met and easily implemented.

Susan P.
Director of Operations in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Nursing Home Management

5 vor 6 Monaten

Kommentare: Fantastic.

Vorteile:

The ease of communicating with families and sponsors.

Nachteile:

We have not have any issues with this feature

Ronna P.
Supervisor of Clinical Documentation & Informatics in Kanada
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Cliniconex Review

5 vor 6 Monaten

Kommentare: This product has streamlined our Business Office practices and deceased the amount of time having to manually call out to families. We have been able to communicate more efficiently with families and send out timely updates/changes. By utilizing the scheduling feature it has helped with scheduling of meetings and increased attendance at the meetings with the reminder feature. The ability to have a confirmation in the chart helps with tracking and reporting that is needed.

Vorteile:

This product is easy to configure and use. The implementation process what simple and easy. It streamlined our business process around communicating to families as well as scheduling of appointments.

Nachteile:

I feel this software could be improved by adding the ability to add an attachment. Most of our contacts have chosen the email format to receive messages, it would be nice to be able to add an attachment to save a step of a follow up email if more information needs to be shared.

Simone A.
PAA in Kanada
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome Customer Service

5 vor 6 Monaten

Kommentare: Our Contact with Cliniconex, [SENSITIVE CONTENT HIDDEN], is awesome! I need to change the script that was used, and it was done so quickly and easily. Thanks again.

Vorteile:

The auto-reminder calls for appointments (it's the only one that I use for our Department).

Nachteile:

I do not have anything to add. It's been a huge help with Clinics.

Audrey-anne K.
Office Manager in Kanada
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Clinic reminders

5 vor 7 Monaten

Kommentare: Much less labour intensive for our staff. Have not had to call and get schedule uploaded.

Vorteile:

The fact that you can differentiate when the person has confirmed themselves and when the system confirms their appointments. The ability to set different messages for different types of appointments

Nachteile:

Haven't been using long enough to comment

Nicole H.
MOA in Kanada
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review

4 vor 10 Monaten

Kommentare: We need to solve the problem of "we didn't know this appointment was in-person or by phone" as we do not have the capabilities to modify the reminders based on the appointment type.

Vorteile:

The best feature about cliniconex is that it lets us know if the appointment reminder was sent, confirmed or cancelled in Accuro as a status. Without us having to look anywhere else.

Nachteile:

I believe it is missing a key feature. As a multidisciplinary clinic we need to modify the appointment reminders be sent based on the appointment type. This would be extremely helpful, especially during the pandemic where we are seeing patients virtual and in-person. Each reminder needs specific instructions.

Antwort von Cliniconex

vor 8 Monaten

Hi Nicole, thanks for your nice review, it's very much appreciated! We're glad you are generally happy with the service. We want to make sure you're aware that you are able to fully customize the reminder messaging based on appointment types in your EMR. Please reach out to your Cliniconex account manager our our support team and we'll get your reminders working exactly the way you need them to!

Eileen D.
DON in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

SUPERB!

5 vor 7 Monaten

Vorteile:

This assists with the communication to our families with ease. This software allows us more time with our residents and we love it!

Nachteile:

NOTHING. Super easy to use and teach others to use it!

Brittni F.
Data Support Specialist in Kanada
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Cliniconex Review

5 vor 6 Monaten

Kommentare: Love our support [SENSITIVE CONTENT HIDDEN].

Vorteile:

I like how easy it is to intergrade into our EMR. As well as how much time it's saving our Medical Admins.

Nachteile:

Nothing. There wasn't anything I didn't overly not like.

Bonnie B.
Medical Office Assistant in Kanada
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy

5 vor 7 Monaten

Vorteile:

Very easy to set up and support is very helpful.

Nachteile:

Not knowing exactly what the messages sound like. Just a written document is provided.

Rhoda W.
QCCA/LPN/RAI-C in Kanada
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Jumping In

5 vor 7 Monaten

Kommentare: Our experience with Cliniconex was GREAT! They were always willing to help, answer questions and ensure we got out start.

Vorteile:

The product is easy to use and is time saving when used to the full potential.

Nachteile:

Implementation was a struggle but that was specifically due to our inability to move forward due to Covid and staffing.