Über Call Center Studio

Ein auf Google basierendes Cloud-Callcenter

Erfahre mehr über Call Center Studio

Vorteile:

User interface is very easy and reporting is made easy.

Nachteile:

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Bewertungen zu Call Center Studio

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,0/10

Call Center Studio hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 47 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (47)

Emre kadir Ö.
Emre kadir Ö.
Mü teri Hizmetleri Tahsilat Uzman in UK
Verifizierter Nutzer auf LinkedIn
501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

its so good

5 vor 4 Jahren

Vorteile:

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Nachteile:

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim S.
director in Türkei
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Call Center Studio Experience ( 4 years )

5 vor 10 Monaten

Kommentare: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Vorteile:

very easy to use and economically inexpensive. I can get support very fast.

Nachteile:

This software is under the minuscule. I've been fine for 4 years.

Tamara Y.
International Operations & ASR coordinator in Türkei
Internet, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rocky and Unpredictable

3 vor 4 Jahren

Kommentare: I can easily contact any client I want with an internet connection and a head set.

Vorteile:

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Nachteile:

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Ayli̇n K.
Ayli̇n K.
Planing Manager in Türkei
Verifizierter Nutzer auf LinkedIn
Internet, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Aylin Kılıç -Planing Manager

4 vor 2 Jahren

Kommentare: overall comfortable to use, not complicated

Vorteile:

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Nachteile:

There may be information boxes in the menus

Louis M.
Louis M.
Vice President in Philippinen
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Call Center Studio makes our deployment easier.

5 vor 5 Monaten

Kommentare: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Vorteile:

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Nachteile:

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Ercan C.
IT manager in Türkei
Eventservice, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

IT manager

5 vor 5 Monaten

Kommentare: integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Vorteile:

best userscreen and very simple to use, users quickly adapted...

Nachteile:

to be simple :) , The usage could have been a little more detailed and comprehensive.

Fatih boran B.
general manager in Türkei
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Affordable Cloud Call Center Platform

5 vor 5 Monaten

Kommentare: I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

Vorteile:

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

Nachteile:

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

Verifizierter Rezensent
Trainer in USA
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great system for monitoring calls and keeping track of representatives stats

4 vor 10 Monaten

Kommentare: Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Vorteile:

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Nachteile:

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Gülsen G.
Gülsen G.
Yoga Instructor in Türkei
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product, value for money

4 vor 5 Monaten

Vorteile:

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Nachteile:

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Korhan M.
E-Commerce Director in Türkei
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best In Mobility

5 vor 5 Monaten

Vorteile:

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Nachteile:

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Kemal B.
Operations Director in Türkei
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Call Center Studio is our right hand.

5 vor 2 Jahren

Kommentare: They did almost everything what I requested.

Vorteile:

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Nachteile:

They did a lot of things beyond my imagination.

Nazan Ö.
Customer Relations Manager in Türkei
Druck, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Every time I communicate, I have experienced that I am a valued customer

5 vor 4 Jahren

Kommentare: First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Vorteile:

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Nachteile:

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Ahmet E.
BİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN in Niederlande
Logistik & Lieferkette, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My thoughts on call center

5 vor 2 Jahren

Kommentare: Frankly, I do not comment on this question without using the application in detail.

Vorteile:

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Nachteile:

It is very bad situation that this software does not work on google chrome browser.

Gani can S.
Gani can S.
Customer Relations Manager - Call Center & Complaint Management Division in Türkei
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

4 vor 4 Jahren

Vorteile:

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Nachteile:

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Serdar Y.
Crm & Call Center Manager in Türkei
Öffentlichkeitsarbeit und Kommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alotech is more than our business partner

5 vor 2 Jahren

Kommentare: Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

Vorteile:

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Nachteile:

We dont have any like less. All is perfect with them since 5 years.

Elvan Ş.
Finance director in Türkei
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

be honest

4 vor 4 Monaten

Vorteile:

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Nachteile:

There is nothing I dislike about this software.

Verifizierter Rezensent
Inside Sales Representative in Türkei
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

easy to use, cool UI.

4 vor 4 Jahren

Kommentare: integrations with salesforce is a good asset

Vorteile:

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Nachteile:

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Verifizierter Rezensent
Founder in Türkei
Verifizierter Nutzer auf LinkedIn
Computer-Software
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cheap, fast adopted and best customer experienced support team ever

4 vor 4 Jahren

Kommentare: We used ALOTECH to get payment on the phone

Vorteile:

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Nachteile:

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Ufuk P.
Internal Audit Manager in Türkei
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One of the best Call Center Tool

5 vor 5 Monaten

Kommentare: Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Vorteile:

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Nachteile:

To be honest, I can say none for this question.

Verifizierter Rezensent
Senior Call Center Specialist in Türkei
Verifizierter Nutzer auf LinkedIn
1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly

5 vor 4 Jahren

Vorteile:

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Nachteile:

There is no anything I do not like.

Antwort von AloTech

vor 4 Jahren

Thank you very much!

Bedii B.
Sales Manager in Türkei
Öl & Energie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

No Investment and very easy

5 vor 5 Monaten

Kommentare: I recommend and 3 customers started using it through me and they are very satisfied.

Vorteile:

Reasonable price advantage, service support, lack of investment

Nachteile:

I am satisfied with all the features I use

Onur can A.
Onur can A.
Business Development Specialist in Türkei
Verifizierter Nutzer auf LinkedIn
Unterhaltungselektronik
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

excellent product to use, totally user friendly

5 vor 4 Jahren

Vorteile:

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Nachteile:

Maybe the main screen can be changed,

Burak Ç.
Operation Lead in Türkei
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

New Generation Call Center

5 vor 2 Jahren

Vorteile:

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Nachteile:

It is okay but merchant control panel can be redesign to be better

Çiğdem K.
Customer Support Director in Türkei
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best in the market

5 vor 8 Monaten

Kommentare: This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Vorteile:

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Nachteile:

Not crucial but an individual dashboard would be nice to have.

Nazim S.
CC Director in Türkei
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alo tech evaluation

5 vor 2 Jahren

Vorteile:

user interface is very easy and reporting is made easy.

Nachteile:

I had no problem this program. min 3,5 years