Excellent features, no customer support to speak of, no support for US taxes

Bewertet am 29.3.2019
Axel K.
Founder
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
1/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I wish we could have gotten out of the gate with FantasticStay, but the thought of having all our bookings go through a platform for which we can't get any support is too scary. If we run into a snag and we lose revenue with no access to customer support, that is not a risk we are willing to take.

Vorteile: Excellent software, and well suited for the European market, and if you operate primarily on Airbnb, If you charge a full room rate and take VAT out, then this is the software for you. But if you're in the US and you charge a base rate for the room and add the local taxes on top, then forget this software, it doesn't support that kind of billing. They pretty much have all of the features we want with exception of taxes. We have to invoice our customers with base rate + GET and TAT, this software doesn't support it.

Nachteile: The tax fields are missing! And they cannot be configured by listing, which is actually incompatible with the way we do business in Hawaii, since all counties have different GET levels. And there is no integration into the channels for the taxes, the assumption is that they get taken out of the base room rate. This is not a solution viable for the US market. In addition, we couldn't get deep integration with any other channel except Airbnb, They said they do this via Rentals United, but we were told by Rentals United that the only way to get the software configured is if FantasticStay did it. That was a complete show stopper since the support from FantasticStay was virtually NONEXISTENT. We got ZERO help with onboarding, they couldn't be bothered to get us out of the gate even with just the basics.

Just Great!

Bewertet am 3.6.2018
Ivo G.
Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: streamlining operation

Vorteile: The agility and speed of new feature development in the FantasticStay is on another level that has really allowed us to scale! We have tried few products before, but they were solving only partially the needs that we have. For us the importance of being heard and provided with solutions fast is extremely important! I am looking forward partnering with FS Team

Nachteile: it was difficult for me to understand from the first look the source of the reservations in the multi-calendar, but the software team put a priority on that and resolve it in a week time.

Very good software, easy using and functional.

Bewertet am 5.6.2018
Shelly I.
Head of Integrations
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like the option Parent / Child listings. We can easy synchronize many airbnb accounts and listings. Also I like the mark up option, we can increase the prices with different % for each account and listing. I like that we have the option to move reservations from one listing to another and the calendar in the other channels can be free.

Nachteile: I like least that there is no option to see the full information about the listing - address, pictures, occupancy of the property, bed configuration etc.

Airbnb management game changer

Bewertet am 7.6.2018
Ivaylo K.
Property Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ease of everything.

Vorteile: "An absolute game changer in Airbnb property management! We have 80+ properties and FantasticStay makes our life far less hectic and paralysed in terms of operations. We could not have done it without them. Robust features, first class customer support. Highly recommended!"

Nachteile: All of the support are great people. I sincerly reccommend their services and support. They helped me a lot.

Great Software

Bewertet am 5.6.2018
Zlatina B.
Integrations Department
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Great software! I am using it daily and I am very happy with it. It is well developed and maintained. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.

Nachteile: I am pleased with using it so far and I cannot point out any cons. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.

Easy to use, offers lots of options that are suitable for me

Bewertet am 5.6.2018
Stoyan K.
Receptionist
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: You can track previous actions which is good if you want to revert changes to their previous state and you can also who made this changes.

Nachteile: The user should be able to customise some of the features if they not needed for the position he or she is in so the features you need to work on will respond better.

The software is very useful and effective. I use it on a daily basis.

Bewertet am 5.6.2018
Maria K.
Communication Talent
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: You can save a lot of different information which will be useful later. It is fast and effective. The software is maintained regularly and if you experience any problems you can contact the support team and they will help you right away.

Nachteile: There are no cons that come to mind. Everyhing is running smoothly and is maintained regularly. Keep up the good work!

It is good.

Bewertet am 5.6.2018
Tanya B.
Communication Talent
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: The desing is very simple and easy to use. I like how we can see the platform from where the reservations come.

Nachteile: The software is very slow sometimes. Also if there is a reservation for one of the properties what has started few days ago you can not move it to other property without delete the original reservation and create two different reservations.

I work on the synchronization of the calendars and the information between the different platforms

Bewertet am 5.6.2018
Svetlana V.
Technical assistant
Buchhaltung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It makes the work easy and orderly.

Vorteile: The software is very useful when you have a property that is listed in more than one platform. It gathers all the information for the reservations and the properties in one place.

Nachteile: It is easy to use and it is well designed software. It's easy to find the information about the properties and the reservations.

Great option for professional vacation rental managers!

Bewertet am 5.6.2018
Verified Reviewer
Founder
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The software has good UI/UX, making it easy to use. They're adding new useful features, you can integrate many other apps and the reporting tools are very good.

Nachteile: Just like with every other software we've tried, they would need to invest more in customer support. Still, FS is much better than the alternatives so far.

Superb potential - currently lacking

Bewertet am 12.12.2018
Verified Reviewer
Managing Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
3/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The reviews here are suspicious, lots within a very similar timeframe of similar length using similar language

Vorteile: The plethora of features is really amazing and could make our vacation rental business really a lot easier to run

Nachteile: Sadly there seems to be a few minor bugs yet to be ironed out. There is also a few key features not yet implemented. We were told these would be introduced in a few days but they werent. Not sure if false promises to get us signed up or if development took too long.

Extremely easy and convenient!

Bewertet am 5.6.2018
Pavlina G.
Office worker
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: As I mentioned above, it is extremely easy to work with , quite conveniet and really well modified for all types of users.

Nachteile: I have been using it for a while now and I can`t seem to find any negative points on using this software.

Great service

Bewertet am 15.3.2019
Marcel G.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy access and overall control of the process.

Nachteile: At the moment there is nothing I am not satisfied about.

Great product, but not worth it if you don't have that many properties.

Bewertet am 5.8.2019
Josue L.
Consultant Nafta Region
Personalwesen, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
3/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It offers you a lot of information about your properties, bookings, clients, etc. The thing is, since I only had one property to rent, it just didn't make sense.

Nachteile: I didn't have many properties to make the most of it.