Castel Call Center Bewertungen

von Castel Communications

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Durchschnittliche Bewertung

  • Gesamt
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Kundenservice
    5 /5

Über Castel Call Center

Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.

Erfahre mehr über Castel Call Center

Zeigt 1 Bewertung

Jason R.
Contact Center Operations Manager
Bankwesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 25.5.2018

"My firm uses Castel's speech analytics capabilities to improve call center agent training."

Kommentare: Huge benefits in call center compliance and agent training.

Vorteile: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.

Nachteile: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.

Antwort des Softwareanbieters

von Castel Communications an 26.6.2018

Jason - You did a great job getting your keyword dictionary up to speed! We continue to see your speech analytics accuracy and the performance of your call center team increase by orders of magnitude. We look forward to a long a fruitful contact center partnership.

  • Quelle des Nutzers 
  • Bewertet am 25.5.2018