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Über Nextiva CRM
Nextiva Service CRM ist eine Multi-Channel-Kundensupport-Software, die es Agent*innen ermöglicht, alle Kundeninteraktionen an einem Ort zu verwalten.
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Nutzerbewertungen filtern (6)
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Nutzerbewertungen filtern (6)
Low Cost call center CRM
Vorteile:
Works with the Nextiva call center app and is a good add-on to track customer service requests.
Nachteile:
The UI needs a refresh and needs to be more customizable like Salesforce
Antwort von Nextiva
vor 2 Jahren
Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!
I enjoy using Nextiva VoIP.
Kommentare: Thank you.
Vorteile:
It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
Nachteile:
It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
Great experience
Kommentare: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Vorteile:
Answered all questions, great price for service, great, great support
Nextiva Phone Service Review
Vorteile:
Great customer service, and good value for a phone system.
Nachteile:
There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.
Awesome! The best experience.
Vorteile:
AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
Nextiva
Kommentare: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par
Vorteile:
Very reliable and good choice quality
Nachteile:
Complex and poor customer experience
