Trainual Erfahrungen

Amazing Service

Kommentare: It's been effective in keeping all info gathered in one location and making it easily accessible & easy to train new people.

Vorteile:

I love how easy it is to use and stay organized and help others get trained.

Nachteile:

I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.

Best process documentation software

Kommentare: Having the option to embed video, external websites, and quizzes to test comprehension is fantastic. Because of team restructuring and turnover throughout the years, it has been helpful to have a centralized repository of training materials like Trainual.

Vorteile:

That was the best option at the time, and it still is today, because it allows us to centrally store documentation for all applicable procedures and regulations. It's simple to direct a team member to the relevant section of the Trainual whenever they have a query regarding a procedure or policy.

Nachteile:

This is more of a suggestion for how to arrange things than a critique of Trainual itself. In my opinion, it's best to have a single Admin in charge of all of the data. We had things more in order before we added more teams to our account, but now they're all over the place.

Great App to Train

Kommentare: Trainual is user friendly, this makes it very easy to input all the information needed for the company to train new employees.

Vorteile:

Being able to create a step by step process for Company positions to train new employees.

Nachteile:

There is nothing that I dislike about it.

Trainual Review

Kommentare: Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members. One example is that the user screen is totally different from the administrators screen; it was extremely difficult to teach someone how to use new software when the page looks totally different from what had been working on. I reached out and got on a call and then figured out this was not even possible unless everyone had editor's rights under "Contributor." This has made using this program very challenging and kind of a waste of our time. The customer service has responded quickly to my messages, but a lot of the issues we've had were not able to be fixed. A couple of them were glitches with the system or were added to a list to be worked on in the future.

Vorteile:

This software is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.

Nachteile:

Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want. Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications. The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.

Company Content That's Easy, Fun, and Powerful

Vorteile:

The platform is extremely user friendly and engaging. Writing procedures for a company usually takes a ton of time and energy and isn't "fun" but with this platform, I actually want to come back and keep working. The AI features for general policies makes creating content SO easy and the support from the Trainual staff is above par.

Nachteile:

I don't have a single dislike at the moment, and that's really saying something!!

This is a great program!

Kommentare: Trainual has been a valuable recourse to the company im at. This allows us to track and efficiently train new and existing employees.

Vorteile:

Trainual is a very useful tool that allows us to easily train new and existing employees.

Nachteile:

Even though this platform works great for training people it gets updates quite frequently. Most updates are helpful but with the most recent update

Easy to create policies and accountability

Kommentare: Overall this has been a overwhelmingly positive experience. I love the ease of creating content, using templates, and adding videos and impages.

Vorteile:

-its super easy to use -there are great templates to help get you started -integrated video/image functionality -support is responsive

Nachteile:

I would like to be able to direct a signed acknowledgement (such as a Employee Handbook ack) to a specific employee. Acknowledgements currently go to the "reports to" or, if no direct report listed, the Billing Admin. I need acknowledgement emails/attachments to be able to tbe directed to an HE employee.I reached out to Trainual Support, and while they were responsive, stated this was not possible

Ease of Use and Editing found in Trainual

Kommentare: Very good experience! I love the word correct and ease of search for a topic. The best yet is the ability to change the context of a document without having to rewrite the entire thing. It's like Trainual is a living, breathing document!

Vorteile:

The ability to edit in real time and without having to rewrite the whole context of the document.

Nachteile:

Having to ask permission to edit and view documents that are relevant to my job.

Best Decision we have made this year!

Kommentare: Using Trainual we are able to organize the content with have and share it consistently with our associates
at all properties.

Vorteile:

Trainual is simple, user-friendly and fits our business needs perfectly. We are in the process of switching over from training our teams inconsistently to organizing and standardizing our processes with Trainual and we couldn't be more pleased with the product and service.

Nachteile:

We need more "getting started" support - starting with a blank platform is a bit overwhelming.

Love how clean & easy trainual is!

Vorteile:

I love that is show my progress and what is left to complete.

Nachteile:

I haven't found anything that I don't like about Trainual.

Efficient and Engage Training Option

Kommentare: Trainual allows me to easily create and manage training materials, track employee progress, and ensure that everyone is up-to-date on the latest company policies and procedures. One of the standout features of Trainual is its user-friendly interface, which makes it easy for even non-technical team members to create and update training content.Another key benefit of Trainual is its ability to streamline the training process, reducing the amount of time and resources required to get new hires up to speed. With Trainual, our comprehensive training programs cover everything from onboarding to ongoing professional development, while tracking employee progress and completion.

Vorteile:

Trainual allowed our company to finally have ONE place to store training collateral. The user interface is friendly and functional, with features that appeal to all learners. I love the option to embed video, something we could never do with stand-alone PDFs. I also value the search that allows me to find every training piece with keywords. When we complete quarterly/yearly audits this allows me to easily locate all items that need to be updated.Lastly, I love being able to parcel training out and not overwhelm new hires with all content at once. Our training modules allow me to give them only access to that day's material, which is topic specific. This allows me to create a learning journey for them at the pace they need.

Nachteile:

The testing process. I like the idea of testing employees, but being allowed to retake a test immediately after not passing leads the employee right back to the quiz, where they then try to guess the answer based on elimination. I would like to see the option when we build tests to link it back to the step in the process that is where the answer resides. Then when the user misses that question they are routed back there to actually re-read the content for the answer.

Efficient Onboarding Solution

Kommentare: Our experience with utilizing Trainual for our onboarding has been positive overall. It has proven to be an efficient solution for streamlining our onboarding processes. The software's current capabilities have met our needs and facilitated a smoother transition for new hires.However, we acknowledge that there is untapped potential in the software that we have yet to explore fully. We recognize the importance of investing time to enter additional information and familiarize ourselves with the software's additional features. Once we allocate the necessary time for these tasks, we believe the software will enhance our onboarding processes even further.Overall, we highly recommend Trainual for its effectiveness, and we are eager to continue unlocking its full potential.

Vorteile:

One of the aspects we appreciate the most is the ability to provide consistent information to our new hires in a highly efficient manner. It allows them to progress through the onboarding process at their own pace. The inclusion of quizzes within the program has significantly enhanced the learning experience. It not only reinforces their understanding but also provides a way to assess their knowledge retention. We are looking forward to the access they will have to our standard operating procedures, once we have them added to the program. This will serve as a valuable resource, enabling them to refer back to important guidelines and processes as needed.

Nachteile:

We would appreciate the capability for increases e-signatures without incurring additional expenses. It would be beneficial to have a solution that allows us to handle a higher volume of signatures without any added costs. Alternatively, if there was a more effective way to sign off on all policies within the program that would eliminate the need for additional e-signatures. This would simplify and streamline the process and would further enhance our onboarding experience.

Great product

Kommentare: Great product very happy

Vorteile:

Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform

Nachteile:

The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.

Excellent method of keeping any sized team up to date!

Kommentare: Very positive, rarely an issue from your apps or programs and the one time I did have trouble it was resolved promptly.

Vorteile:

Most useful is the simplicity and ability in sending specific trainings to specific members. If someone is struggling in one area we simply reset their training and go back over it with them. We are looking forward to teams so we can begin doing this by group as well!

Nachteile:

Really need to be able to categorize members into multilayered teams for ease and precision in what is being sent to train on.

Extremely happy with the product and support

Kommentare: Extremely positive and continues to be a great journey!

Vorteile:

The support behind it is superb - [sensitive content hidden] is an email away and answers questions and provides back-office support whenever requested.

Nachteile:

The product is very much tailored for small businesses, so it can be challenging to scale its use across organizations with multiple operators (such as franchisees).

Trainual = Scalability

Kommentare: Overall it has done what we have needed.
It will allow us to be more systematic and provide resources for our employees.

Vorteile:

Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.

Nachteile:

It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.

Priceless Tool for Streamlining and Growth

Kommentare: Extremely positive. The tool flat out works. It's something that you get out what you put in. My recommendation for anyone looking into it is to have a strong plan and a devoted 'Trainual Champion' devoted to the buildout and implantation of the platform.

Vorteile:

Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.

Nachteile:

The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.

Positive Experience

Kommentare: Overall my experience with Trainual has been positive and made policy and procedure writing a little easier and even fun!

Vorteile:

Trainual has been great for getting us organized and having all our policies in one location. Assigning subjects and ease of use for employees has been really helpful.

Nachteile:

I would like a signature page option for the agreements and handbook acknowledgement receipts.

So far so good!

Kommentare: Our team has given us really good feedback about Trainual, and it makes a great first impression on new team members.

Vorteile:

It's simple, pretty, and functional. No real complaints.

Nachteile:

There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker and try to click it before the rest of the search results load (like me), it will take you to something completely different as the rest of the results will load right as you click. I do like that it *has* search functionality and when we have had to make wide-sweeping changes it is really nice to be able to hit the enter key and see not just results in whatever category you're in but in every aspect of your company. We have used other comparable software in the past and have never had true search functionality like this before.

Excellent platform for creating training content.

Kommentare: The onboarding experience was very insightful. However, other members of our organization seem to struggle with understanding how to best utilize the system. The organization relies on me auditing the content they have created to ensure it is complete, accurate, and follows the proper structure. We will have to do a lot of internal training before we are using the system at its full capacity.

Vorteile:

My favorite feature of Trainual is the ability to create Loom videos and embed them into the training content. This is far more effective than simply writing out a policy of SOP.

Nachteile:

The structure of Collection > Subject > Topic > Step can be confusing for team members who weren't part of the Trainual onboarding process. This structure also doesn't work well for certain policies and SOPs.

Good Product

Kommentare: I like it and we use it to keep documented records for all of our trainings.

Vorteile:

Easily Searchable and easy to build new pages.

Nachteile:

its not a trainual issue, sometimes if you dont organize things on the front end it gets hard to handle later on.

Crucial to taking your business to the next level

Kommentare: Improves my training process, it makes a huge difference. Employees have a very good idea on what to do before they even start their first day on the job

Vorteile:

its great for documenting SOP's so that new staff have a step by step process on how to complete a task. No more micromanaging each new recruit, this will save you thousands of dollars in wages. Trainees are a liability and not productive until they're trained up correctly. Trainual will get them there much faster.

Nachteile:

Sometimes completing our core values test can glitch. New employees can lose everything they've written and have to start again.

Trainual is helpful beyond just the software

Kommentare: Besides the software I really appreciate the podcasts and virtual classes that help businesses to be their best selves. Providing sessions on hiring, onboarding, and leading with empathy have been especially helpful for our team.

Vorteile:

We didn't have written processes previous to using Trainual. This software has helped us get everything out of our heads and onto "paper" so that there is clear understanding across the board for what is expected from our employees and what they should expect from us as a company. It's easy to set up, easy to modify/customize, and easy to use. We are an HVAC contractor and not all of our employees are tech savvy. We've had no issues whatsoever in any of our employees using the software. And living in the new normal of social distancing this software has allowed us to hire, onboard, and train people virtually. We're better at these three items now than we ever were before and it's due to our use of Trainual.

Nachteile:

I can't think of any issues we've had with the software.

Super Easy to Use

Kommentare: The team at Trainual has been amazing. They have supported us throughout the process. When you have a great product and an even better team supporting it, great things happen.

Vorteile:

This product is super easy to use. Our team was able to get up to speed quickly and start building content right away.

Nachteile:

I would like to continue to see more reports.

Great wholesome product for business playbook

Kommentare: Overall it's a great platform for our business. It's a top quality product and that comes at a price. For us it's a little expensive but only probably because we're not using it to it's full capacity.

Vorteile:

Integrating the product into our business was seamless, it's very user friendly and they are continually making improvements to the product. Also their customer service team are super friendly, quick and very helpful.

Nachteile:

It is a little slow to navigate around (we were told this prior to implementing as we are based in Aus and their servers are US based). It also could do with some improvements to accessing menus and documents quicker without having to click through so many sections.