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Erfahre mehr über Truly

Vorteile:

The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance.

Nachteile:

There is a long delay when routing the call on your device.

Bewertungen zu Truly

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,4
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,9/10

Truly hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 19 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (19)

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Nutzerbewertungen filtern (19)

Jacob
Jacob
Technical Support Specialist in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Use this for client and vendor calls

5,0 vor 4 Jahren

Kommentare: I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

Vorteile:

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

Nachteile:

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

Kevin
Kevin
Senior Account Executive in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I'm Throwing My Desk Phone Away!!!

4,0 vor 6 Jahren

Kommentare: I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Vorteile:

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Nachteile:

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Truly is an easy user-friendly calling software. It's a nice app for a startup.

3,0 vor 6 Jahren

Vorteile:

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Nachteile:

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Wolf
Wolf
Sales Development Team Lead in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Really easy to use

4,0 vor 4 Jahren

Vorteile:

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Nachteile:

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

Ian
Ian
Account Executive in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smile and Dial

4,0 vor 3 Jahren

Kommentare: Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack.

Vorteile:

The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.

Nachteile:

Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!

Daniel
Daniel
Customer Support Representative in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Phones without the phone provider - Decent Data as a call service software

4,0 vor 5 Jahren

Vorteile:

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones.

Nachteile:

Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off.

Vivian A.
Vivian A.
Associate in Honduras
Verifizierter Nutzer auf LinkedIn
, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Truly is very attractive and user-friendly, but it's always having issues.

3,0 vor 6 Jahren

Kommentare: Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go.

Vorteile:

It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce.

Nachteile:

Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It's an efficient tool to communicate internally and externally.

3,0 vor 6 Jahren

Vorteile:

It has the ability to communicate internally and externally as well. Connection is stable and the quality is good.

Nachteile:

What I like the least about Truly is that when it goes down, it takes a while for the engineering team to fix it.

Cora
Cora
Customer Care Representative in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Call Software Best With Salesforce

4,0 vor 4 Jahren

Kommentare: We solved a lot of issues with clearing up customer interactions by being able to easily play back past calls. Even when management decided to stop using Truly the calls were still in Salesforce easy to access for reference.

Vorteile:

Whether you used the software through a mobile app on your phone or computer or cell phone the call quality was great and rarely dropped calls. The app integrated with Salesforce and allowed you to record calls to review later for your own purposes or for quality assurance.

Nachteile:

I don't have any complaints. Great software.

Jacob
Customer Success Manager in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simple but Robust Phone System

4,0 vor 2 Jahren

Vorteile:

I like how easy this phone is to use and how well it integrated with Salesforce. It makes my life easy.

Nachteile:

I don't like the mobile app and how it works on my personal phone. Every time a customer calls me, my phone shows that my Truly number is calling. I never know who is calling unless I'm at my computer, but even then it takes several seconds to load.

Jaxson
Account Executive in USA
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Truly

5,0 vor 5 Jahren

Vorteile:

Makes dialing and recording call very easy. I love how you can search for calls and recordings.

Nachteile:

It doesn't always save the contacts info. We are integrated with Salesforce and the contacts name doesn't always stay with the number.

Paul
Customer Success Manager in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Game Changer

5,0 vor 4 Jahren

Vorteile:

It's simple, they dont try and reinvent the wheel the perfect the wheel. It is amazing! Very easy to learn how to use it and their support is amazing!

Nachteile:

If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone.

Avery
Business Development Representative in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Decent computer dialing software

3,0 vor 4 Jahren

Kommentare: Overall the tool does what it is meant to do, included with a few headaches along the way

Vorteile:

Relatively simple tool that integrates with Salesforce for dialing on computer

Nachteile:

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons

Kari
Acct Exec in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Like Dialing do not enjoy call routing

4,0 vor 4 Jahren

Kommentare: Easy to use, really helps me get through calls faster and keep my salesforce up to date.

Vorteile:

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Nachteile:

There is a long delay when routing the call on your device. You initiate a call and there is a long pause before the phone clearly connects again

nadia
sales dev. rep in USA
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

my review

2,0 vor 4 Jahren

Kommentare: really good. great connection and easy to use and talk with

Vorteile:

i like how you can choose where your line is connecting (phone, laptop, etc) and how its basically like you're taking a call on your phone except with a fake number

Nachteile:

i dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person

Brandon
Payroll Onboarding Queue in USA
Internet, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Truly Review

3,0 vor 5 Jahren

Kommentare: Individual calls are good. Queue management is bad.

Vorteile:

Truly is great for a sales team that takes incoming calls since you can see voicemails and text with clients.

Nachteile:

Truly is very bad at queue management. You can't see how many calls are in the queue. It doesn't have an auto-callback option. People are forced to leave a vm after a certain time and can't wait on hold.

Diendéré
Social media manager in Burkina Faso
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Truly review

5,0 letztes Jahr

Vorteile:

I use it on my cell phone and my PC, it's easy to use and convenient, the calls have good voice and the recording is well done

Nachteile:

The bugs are becoming more and more noticeable and there are also some problems

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I have used Truly in my work to take inbound and make outbound calls

3,0 vor 6 Jahren

Vorteile:

I like how easy to use and easy to download the software is, also the availability to use it on your laptop and not in an actual phone.

Nachteile:

What I like the least of this software is that it has a lot of connectivity issues and also how phone calls are routed.

Timofey
Timofey
COO inside sales unit in Russland
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp
5,0 vor 6 Jahren