Case Status Erfahrungen

Best Legal Client Communication Software Ever!

Kommentare: We love Case Status and everyone there! The team is awesome and very helpful, the software is VERY user-friendly. The best part is the mobile app, we definitely enjoy it.

Vorteile:

Everything, the software is GREAT! Our firm and clients love this platform because of how great the line of communication is between us.

Nachteile:

There is nothing negative I can say about Case status. Any issues we had, Case Status would take our feedback and help us whenever we needed their support.

Increase Client Satisfaction

Kommentare: I highly recommend Case Status. At a time of high volume, we were looking for a way to keep clients apprised of their case and feeling in touch without increasing the amount of staff time it would take to keep them updated. We found and implemented Case Status right after the pandemic, and have never looked back. The number one complaint at law firms is "I can never get in touch with my..." but with how quickly our staff can just shoot a quick response or update back in Case Status instead of getting caught up in a phone call, our firm's average response time to clients is not the goal 24 hours... it's only 7.2 hours!

Vorteile:

Intuitive interface - hardly needs any training for staff or clientsIncredible service - our account rep got back to us faster than I could send a messageImplements features - most impressed I've ever been with a software company's ability to deliver feature requests or improve product quickly and efficiently; many fixes came within weeks (they roll out new fixes every two weeks) than at other companies would have taken months or years to be heard/implementedIncreases client satisfaction - decreases staff time on phone while increasing clients feeling they have access to their teamIncreases response time - clients respond faster via text than email if we are waiting on a document or signatureMass messages - able to get out a quick text or video update to your whole case load at onceAutomations - can pre-schedule regular check-ins to client Case expectations - shows which stage of the case they're in and what to expect there so more transparent and clear the road that lies ahead and how long it might takeText messages - clients can communicate via a text thread even if they don't log into the app

Nachteile:

Client expectations - some clients expect immediate responses when texting, where as only 24 hour responses when emailingClient avenues - some clients who are antsy for a response will start contacting us via the app AND email AND phone, increasing instead of decreasing the amount of contact; but case managers can work to reign that in and better set expectations

Review from assistant at GGF

Vorteile:

The user friendly features the Case Status provides for both the user and the one providing the info.

Nachteile:

The phone number changing in each file can sometimes be tricky

Case Status Is a wonderful addition to our firm!!

Kommentare: My overall experience with Case Status has been amazing. The support from the buildout through implementation is second to non.

Vorteile:

The convenient accessibility it gives to our clients.

Nachteile:

I do not have a least. I guess if I had to say anything originally I wanted imbedded video contact and they are now adding that. So that is a win for me and my clients.

Easy, Affordable Way to Maintain Client Communication

Kommentare: My overall experience with Case Status has been fantastic - from initial on-boarding to implementation, everything has been great! Clients have only said positive things about Case Status, and many like how it allows them to send secure messages to their attorney. It has definitely proven to be a worthwhile investment in providing premier legal services to clients.

Vorteile:

Case Status solves the number one complaint against attorneys: lack of communication. With Case Status, attorneys and law firms can easily communicate the status of any client's case directly to the client through a user-friendly app that the client can download on his or her phone. Case Status makes this process easy by allowing the attorney and law firm to create templates that are sent to the client for any type of case. The attorney and client can also communicate through the app and the attorney web interface. Last but not least, Case Status is a very affordable way to avoid the pesky lack of communication problem.

Nachteile:

It's hard to find any cons with Case Status. It will be cool to see more features implemented as this legal technology innovation grows and develops in time.

Great Communication Tool

Kommentare: I have had positive feedback from our clients about being able to communicate easily and stay updated on their cases. We were very overwhelmed with incoming phone calls at our office and this has helped us reduce those and get back to being client-centered and efficient at updating our clients.

Vorteile:

I love being able to quickly get our clients messages and our clients appreciate being able to text us questions and documents. Being able to share information for each case stage drastically cuts down on incoming phone calls and ensures our clients are up to speed on their cases.

Nachteile:

I can't really think of anything I dislike.

Quick, easy and efficient!

Kommentare: Stress free - which is very hard to accomplish when it comes to implementing new changes and new methods of working. They entire team there is amazing to work with and always helping.

Vorteile:

The implementation process was seamless. As someone who has done multiple implementations into our CMS we had no issues. Our clients love the app and it significantly improved our client contact relations with more prompt responses.

Nachteile:

Honestly, the only real "con" if you could say, is that they currently do not use it on their own customers. Setting that up would allow their customers to have a better glimpse as to what their clients will experience. However, they are always improving and adding new features to their system.

Case Status Portal

Kommentare: implementation was fast and easy. Training was adequate and ongoing support to expand our use and utilize new features has been great.

Vorteile:

Case Status enables clients to interact with their legal team to ask questions, upload documents and provided needed information as their case progresses. Scheduled communication helps to prompt needed action

Nachteile:

integration is improving, there are more opportunities to leverage API to reduce workload and improve customization to clients

Case Status

Kommentare: Started our hoping for consistent results, but instead, we got GREAT results. More clients are rating us, via their apps and via Google.

Vorteile:

Ease of use for both us and our clients.

Nachteile:

Nothing really, texts, emails and uploads from clients come right up on my case management.

CASE STATUS IS AWESOME

Kommentare: Fantastic!! We very rarely have an issue and usually its a user error.

Vorteile:

Case Status is an awesome tool!! We use it as the main avenue of contact for our clients. We try to use all the features and have yet to have an issue.

Nachteile:

I have to refresh the page each time I use it.

Case Status

Kommentare: Great experience all around from customer support to the software system itself.

Vorteile:

The simplicity and how easy it is to communicate with clients.

Nachteile:

I prefer the web version rather than the app.