Mariana Tek Erfahrungen

Über Mariana Tek

Mariana Tek empowers brands to become premier offerings in boutique fitness by fueling their growth and individuality.

Erfahre mehr über Mariana Tek

Vorteile:

The interface is pretty and much better client app.

Nachteile:

No way to get reports auto emailed. Classpass, gympass have to get people to "convert" - doesn't automatically just integrate.

Bewertungen zu Mariana Tek

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
3,6
Funktionen
3,4
Preis-Leistungs-Verhältnis
3,7

Weiterempfehlungsquote

6,4/10

Mariana Tek hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (10)

Produktbewertung

Produktbewertung

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Nutzerbewertungen filtern (10)

Dane
Owner Operator in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ABSOLUTELY LOVE MARIANA TEK! (been a user of Zingfit and Mindbody for 7 years in the past)

5,0 vor 2 Jahren

Kommentare: Everything has been easy peasy. And their customer service has been OVER THE TOP, before and through COVID. Especially [SENSITIVE CONTENT HIDDEN] ! THANKKK YOU! Everyone else has also been amazing, huge shout out to [SENSITIVE CONTENT HIDDEN] you guys are THE BEST and we could not be happier. I am a customer for LIFE, and have referred all of my friends who own or operate boutique fitness studios and will continue to be a raving fan. Mariana Tek is not simply "our preferred vendor of choice," they are our FAMILY and we do not know what we would do without them =)

Vorteile:

EVERYTHING. Literally. The aesthetic right from the start allows you brand to have an IMPACT. It is sleek, modern, clean, and easy to navigate. Not only does it look great, but it is easy to use as well, and offers a ton of extra features and reports that I did not have with other platforms. And then the obvious customer service that comes with everything. ANDDD it is more affordable than the other options.

Nachteile:

I will let you know when I have something... So far, not a single thing.

Melissa
COO in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Have never looked back.

5,0 vor 2 Jahren

Kommentare: Exceptional! We love Mariana Tek and love working with every individual we have had contact with. There is not a better customer service around. There are things that we would like to be able to do and have to find work arounds, but the team is diligent in making changes and helping us get there.

Vorteile:

The integration with our clients and app and the control that clients have over their account, booking, etc. Being able to set booking limits, tagging clients, and having total control over how contracts are used has been amazing. It takes a minute to wrap your head around the "language" of Mariana Tek, but once you do you realize ALL the things you can accomplish.

Nachteile:

There are a few small things that could be better with functionality. However, when we request updates to the platform, we see them. Some things take the engineers longer than others, but we know they are working on things.

Erika
Owner in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New user experience

4,0 vor 3 Wochen Neu

Kommentare: Amazing onboarding and training. Every question or concern is addressed in a very timely manner.

Vorteile:

Better admin and front desk user experience.

Nachteile:

We have seen some technical glitches but the support team is very responsive.

Brandon
Administrator in USA
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Absolutely horrendous software

1,0 vor 6 Tagen Neu

Kommentare: Just the general way the software was written and functions is very limiting - some things that should be simple to do or fix are not able to be done without some extensive, janky workaround. Just very poorly written and designed software.
Also just a terrible company to do business with. We’ve had issues with them consistently over the last 3 years and they are just not friendly - in fact they are off-putting and will threaten you if you bring up any of these issues to them or do something they don’t like.
When you add up the cost of Mariana Tek and all the additional platforms that you need for your stack to work properly (MT, Brandbot, bitlancer, Mandrill, etc). It comes out to being up to twice of the costs of the alternatives. And it is not twice as good, in fact it is an inferior product to all the others. I would choose any other option over MAriana Tek. Please do not make the mistake of signing up with them, you will be much better off, happier, less stressed, and less annoyed if you choose something else.

Vorteile:

The only thing good about Mariana Tek is the client app.

Nachteile:

Support is terrible - its basically email in a chat interface - no live chat or phone support. They take forever to respond and are gone on weekends. Something that would take a 5 minute phone call to fix ends up taking days or even weeks to solve. Support staff doesn’t know what they are talking about - all they do is direct to the help articles. They don’t actually do anything for you or go the extra step to make sure that you problem is fully solved 3 year initial contract, then it renews every year for a year at a time - really scummy practice to lock clients in for a year at a time Requires third party Mailchimp/Mandrill to sent basic transactional emails (reservation confirmed, cancelled, etc) which is insane, no other software requires that and has the basic emails built in Transactional email are required to be built using HTML - which is most likely going to require hiring someone who knows HTML. No simple drag and drop builders like every other platform Doesn’t calculate instructor pay - requires either you to export multiple reports to then plug into their janky excel spreadsheet or a third party platform at additional cost to calculate your instructor pay API is terrible - every other software they integrate with has data issues due to their API. If you need to access it on the mobile, the business app is limited to viewing sales and class schedule information. To make any actual changes you need to use mobile chrome browser and it is unusably glitchy

Megan
CEO + Co-Founder in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love Mariana Tek!

5,0 vor 2 Jahren

Kommentare: I love working with the Mariana Tek team. Since they are a smaller company, their focus is on customer service and you can tell.

Vorteile:

Mariana Tek is very user friendly for our staff and customers!

Nachteile:

I wish they had sub request and reminder emails for instructors, text message notifications for customers, you could extend a membership without contacting support, and you can grace cancel someone after they have already cancelled themselves. There's a few things that MindBody has the capability to do that Mariana Tek does not. Overall, Mariana Tek is a lot easier to use with better features. There are just a few things I'd love changed.

Lena
CEO in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

MT Review

4,0 vor 2 Jahren

Kommentare: Best thing about MT is their direct customer service. I can email people and get an answer right away. It feels like there is a team that actually supports you.

Vorteile:

Easy to use and train people to use it, it's intuitive. The app is my favorite feature.

Nachteile:

Reports. Still difficult to find reports and we have to pay for other software for CRM. Wish there was built in emailing and built in texting to clients in MT. We're having to outsource these services which increases our software costs and MT is already expensive.

Ashton
Owner in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

DO NOT SWITCH FROM MINDBODY

2,0 letztes Jahr

Kommentare: I wish we never did it- I have talked to many studio owners that feel the same way. This is just an undeveloped software that over promises-- EVERYTHING IS MORE DIFFICULT ON THIS SOFTWARE- my daily nightmare

Vorteile:

The only good feature about this software is the customer app

Nachteile:

1. First of all- its a bate and switch- over promise under deliver 2. Make you pay thousands to have this software set up 3. No waiver capability without brandbot 4. No easy check in app-- you have to get clients to type out their whole email 5. No business app 6. Auto Emails not customizable without you knowing HTML coding 7. No customer service- you have to email anytime there is a problem and there are tons 8. You have to pay another monthly fee to mandrel 9. Your app fee is separate apple vs android 10. No way to get reports auto emailed 11. Classpass, gympass have to get people to "convert" - doesn't automatically just integrate 12. All emails come in unsubscribed when you convert from mind body which is a total nightmare 13. Sales reports are terribly hard to read 14. No contract feature for memberships 15. Only works on chrome- not mobile friendly 16. Intro offers have a bizarre set up which also make it to where it can be bought more than once 17. No livestream or VOD feature built in- have to pay for another service 18. Does not sync with Shopify

Cody
CEO in USA
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Quantum Leap Forward

5,0 vor 7 Monaten

Kommentare: Customer service is amazing. Their training and ongoing support is great.

Vorteile:

The onboarding process, the customer support and the functionality are all superb.

Nachteile:

The reporting could use some work but still suffices.

Stephanie
CEC Lead in USA
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

An adjustment but it’s pretty

4,0 vor 10 Monaten

Vorteile:

The interface is pretty and much better client app

Nachteile:

It’s got less reporting than MBO and not even swap on metrics

Jenna
Marketing in USA
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Beautiful and easy to use product--not worth the onboarding

4,0 letztes Jahr

Kommentare: If you're starting from scratch it's good. If you're moving from another platform DO NOT switch to this.

Vorteile:

The software is beautiful, easy to use, self-explanatory, and super robust.

Nachteile:

There is zero--and I mean zero--tech support while setting up. We also were not aware that none of our membership data would be ported over. We ended up having to solve most issues on our own and manually entering in member data