Grasshopper Erfahrungen

Grasshopper is an Amazing Tool for Entrepreneurs

Kommentare: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Vorteile:

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Nachteile:

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

The most features for the price

Kommentare: Very positive overall.

Vorteile:

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Nachteile:

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Worst Phone Service Ever

Kommentare: They have terrible policies, customer service and the product is incredibly glitchy

Vorteile:

I liked that the app was supposed to put all my voicemails in one app

Nachteile:

They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal. I lost 14 irretrievably, invaluable voicemails. Customer service did nothing to help retrieve them. They didn't email me to let me know my account was closed or anything so for weeks I had no idea I had lost the voicemails. The edits you make on the app take 20 minutes sometimes to come through. Terrible waste of time service. Wish I'd never heard of them

Full-featured phone system at a reasonable price

Kommentare: My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.

Vorteile:

It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!

Nachteile:

I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!

Best Virtual Phone!

Vorteile:

I have tried other virtual phone systems, and I am happy I made the switch to Grasshopper. First off, their app, flawless! Never once has the app crashed on me. I have 3 toll-free phone numbers, using the cell app, I can simply change what number I want to call from without revealing my personal number. I was able to upload my own custom recorded auto attendant message and upload VM greetings for each extension. Bringing over my toll free numbers was a breeze, they easily stepped me thru the process. I can transfer calls and put calls on hold while on the phone, a game changer! My favorite feature, is Call Blasting. Where when a caller chooses a specific number, grasshopper will ring multiple phones at once until the call is answered! I am very happy with Grasshopper and I highly recommend it to anyone wanting a top notch professional phone system!

Nachteile:

On the grasshopper call log, sometimes it errors and logs the wrong phone number that the call came in on. The incoming Caller ID is correct, however the GH Log will show they called Line 2, when I know it was line 1.. Not a big deal, I'm sure they will fix that soon ;-)

It’s fine- not the golden ticket

Kommentare: Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.

Vorteile:

Call blasting, business open/close hours, instant response, ability to customize voicemail messages.

Nachteile:

Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.

It works but nothing amazing

Kommentare: I use it as the main line for my business but it immediately filters into google voice numbers for each staff member. If Google provided that option, I would not need Grasshopper at all. That said, it works just fine and I have no complaints about the service. I don't mind that I pay for it.

Vorteile:

Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.

Nachteile:

Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.

Affordable option, but unreliable phone app

Kommentare: Grasshopper did what we needed it to, it was short on features, but we made it work for multiple years. It is definitely the cost-friendly solution, especially for small businesses, and as long as you are not relying heavily on the phone app and use the desktop application. Also a plus, someone always picked up the phone when we called support, which I really appreciated.

Vorteile:

It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.

Nachteile:

The phone app is very unreliable, we have been experiencing issues for months now, currently looking for better options, as the glitches take a significant toll on our ability to do business day to day, causing lots of frustrations.

Would not recommend this

Kommentare: We used this to call our customers and text our customers. If they could get the glitches and kinks worked out, it would be a much better program. It was good to used for days when you have multiple calls per hour as it is hands free and you can just call from your computer. However, it is not one hundred percent reliable. The experience I had makes me not want to use it again, unless they were to fix everything so it functions like it should.

Vorteile:

What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.

Nachteile:

The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.

Stay away. There are much better products out there.

Kommentare: A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.

Vorteile:

Simplicity. No needing for additional equipment.

Nachteile:

Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.

The Best Virtual Phone System There Is!

Kommentare: My team and myself are very pleased from day one with this system! Its amazing features make our job so much easier; receiving telephone calls from our international clients right from our computer at no cost to them but yet very affordable for us! Calls are also forward to my cellphone when I'm not in office and this is very important for me. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System!

Vorteile:

That our clients from the USA and Canada are able to get in touch with us free of cost to them. This is great because majority of our clientele is from the US and Grasshopper is very affordable for us. All calls are forwarded to our land line in Belize or to my cellphone when I'm not in office; love this feature! With the Grasshopper App for windows, calls can be answered from your computer; all you need is a headset. This system just amazes me with it's features that keep making my job so much easier! Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing. This system has really helped increasing our sales.

Nachteile:

My team and myself are very pleased with Grasshopper system, reason why we are still using it for many years. No complaints at all.

Grasshopper is the worst virtual company ever.

Kommentare: Their system wasn't worth the price. DO NOT USE THIS COMPANY.

Vorteile:

It is simple and easy to use, and you can easily set it up.

Nachteile:

Unbelievable! I cancelled my subscription in December 2022, but this company charged me again my credit card on January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.

Great for small business

Kommentare: Grasshopper truly helps small business owners with an easy to start service, great options and an overall great quality product. Some features including text based voicemail, encrypted faxes, text messaging, multiple phone services, and more. I would highly recommend this product as a personal user and have enjoyed using this product for over a year.

Vorteile:

Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.

Nachteile:

The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.

Easy way to set up a professional business line

Vorteile:

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Nachteile:

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Best small operations phone solution!

Kommentare: A cost-effective phone system solution for our rag-tag team of entrepreneurs.

Vorteile:

Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better!

Nachteile:

International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand.

Small Business Phone Solution

Kommentare: Overall we have been using grasshopper for over 5 years and the cost savings over an ISP and internal phone system has been great for the company. Web view to setup users and extensions make setup and changes a breeze that anyone can do it.

Vorteile:

As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome.

Nachteile:

None that I can think of at this time. That must be good.

Grass-happy User

Kommentare: It is super easy to use to contact candidates for job roles. So great it is!

Vorteile:

I like softphones the most! really convenient!

Nachteile:

everything is fine for me so far so there's no least for me to like

Decent product for the price

Kommentare: We have a had a decent experience with it, especially for the price and simplicity.

Vorteile:

Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.

Nachteile:

About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

Great Service!

Vorteile:

Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!

Nachteile:

I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

Grasshopper has made it simple for me to run my business via phone no matter where i am

Kommentare: The software easily allows me to work remotely around the world

Vorteile:

Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Nachteile:

Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Grasshopper works perfect in our office where we are so reliant on cell phones.

Vorteile:

Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature.

Nachteile:

The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine.

Great to not have to carry Two Phones! And access to one phone line from multiple devices!

Kommentare: Overall, it's a great option for our business since we work remotely and it's incredible for us to be able to all access the same business line whenever needed. I do wish we had less errors than we have experienced though. Still the best option we have found though. Customer service is quick and helpful, but they haven't always been able to fix the issues I have had.

Vorteile:

I was tired of carrying my personal phone and my business phone. Now I have access to both phone lines on one mobile device. Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!

Nachteile:

It has a lot of great features, but seems to have quite a few glitches as well. We have missing text messages on occasion and random errors like that.

No other system compares

Vorteile:

Very cost effective, great features including mobile app, sound quality quality, and customer support

Nachteile:

The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.

I need a Phone!

Vorteile:

You can pick a new number or port your current number over and use Grasshopper features. Toll-Free numbers, this is what we use for marketing so we can track the calls I like the fact we use vanity numbers easy to remember and more people call on a toll-free line. We have not gotten to use the apps yet but, having personal and business on one phone is great. Voice mail text is also great I can read and see fast what is going on without dialing back into the system.

Nachteile:

The cons not many at all I found the pricing good, the features are rich, and the monthly option or pay annaully is great.

Its great

Vorteile:

This software is pretty easy to use! it gets the job done and gives you your own personal extension so you can get back to the clients that need your help. I love that it has apps that you can download onto your computer. it just adds to ease of use of the software.

Nachteile:

This software is great to use but can always use improvements. The interface needs some work for the ease of navigating but overall its ok. It can be inconvenient when the system will glitch the call history and either switch numbers or not even record them. It can always use some work, but overall its a great program.