Grasshopper Erfahrungen

Makes managing a virtual team's phones sound like a fortune 500

Kommentare: When you call my Grasshopper number, it sounds like it's a fortune 500 company, but really Grasshopper is letting me use the same phone extension, but point it to any number I want. My virtual team can point their extensions to their cell phones. Traveling in Europe? No-one has to know! And getting my voicemail via email is a game-changer. The dashboard for managing everything is easy and intuitive. I can't tell you about customer service - because I've NEVER needed it. Doesn't that just say it all?

Vorteile:

Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.

Nachteile:

It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

Very Basic; Room for Improvement

Vorteile:

Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.

Nachteile:

One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.

Better price, more feature options are out there

Kommentare: If you just need basic phone features, it's fine. If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages. The rep also claims they delete all of my text messages history immediately after I ported out my numbers. I only ported 2 of my 3 numbers out 5 days ago and i can no longer find the text message history. From the software design stand point, there is certainly no need to delete your customers text message history immediately after they ported their numbers. Also text messages take up negligible amount of storage space. It just doesn't make sense.

Vorteile:

The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.

Nachteile:

Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead. I recently switched to TalkRoute because Grasshopper is missing: - Call recording - Multi-level greeting menu

Grasshopper is an Amazing Tool for Entrepreneurs

Kommentare: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

Vorteile:

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Nachteile:

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

It really makes my small business operate so much more smoother. I can take calls remotely.

Kommentare: Professional image to my customers and those I serve. Transferring phone calls to anyone on my team at any time, or to any phone line I will be working at. Very cool.

Vorteile:

I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.

Nachteile:

I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.

Expensive service

Kommentare: Smallest package is $30 a month. You must pay the year upfront in full.
Didnt use it for 1.5 yrs. Called to cancel and they refuse to give credit back for last 6 months. Found my cell service proveds secondary number for only $10 a month. No long term commitment. I would not suggest anyone use this company. Delays in connecting to incoming calls, costly compared to other options.

Vorteile:

I never really used it. I wasnt comfortable with the way it worked so I never used it.

Nachteile:

Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

The best choice for an 800 number in a modern small business

Vorteile:

No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail.

Nachteile:

The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

I've had Grasshopper for several years. It's one of the best investments I've made into my business.

Kommentare: The software is easy to use and definitely worth the money. I can't imagine running my business without it.

Vorteile:

I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Nachteile:

The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Great solution for virtual phone systems

Kommentare: We've been successfully using Grasshopper from the last 2 years and it works as expected.

Vorteile:

It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.

Nachteile:

I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.

A Solid Tool

Kommentare: Overall, I found Grasshopper easy to use and competitively priced. It worked well for us as a solution for our helpdesk

Vorteile:

I loved how easy it was to set up new extensions with Grasshopper.

Nachteile:

Recording messages was challenging at times because the first word or two would be cut off during playback.

Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers

Kommentare: Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is)

Vorteile:

It was cheap, like really really low cost compared to competitors

Nachteile:

Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)

Terrible service, run far far away!

Kommentare: Terrible. I wish I had not signed up. Unfortunatley I was conned into picking the year subscription, so big loss of $$. If you really want to try for yourself, DO NOT pick the year subscription. Only throw your money away for a month or 2.

Vorteile:

Only pro is it was fairly quick and easy to get started. Phone calls work okay.

Nachteile:

TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.

Grasshopper is perfect for home, on the go and remote work businesses

Kommentare: As mentioned above, Grasshopper allows me to have the functionality of a full-fledged office phone system using only my cell phone. It was incredibly easy to get started, to set up and to add users later on. Every voicemail is available to listen to in the app itself, or, more conveniently, is emailed directly to me. One great feature Grasshopper offers is receiving faxes. You can use your same phone number with Grasshopper to receive faxes. Any fax that is sent to your number gets emailed to you. Even though faxing is not as common these days, people still use it. Not needing to have a separate fax number is great!

Vorteile:

I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.

Nachteile:

I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.

Amazing software for the modern day office phone solution

Vorteile:

Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.

Nachteile:

The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.

Decent product for the price

Kommentare: We have a had a decent experience with it, especially for the price and simplicity.

Vorteile:

Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.

Nachteile:

About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

Grasshoper helps entrepreneurs scale their office environment

Kommentare: My overall experience has been great with Grasshopper. Their customer service is awesome and super helpful.

Vorteile:

I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.

Nachteile:

I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.

Easy way to set up a professional business line

Vorteile:

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Nachteile:

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Perfect for remote businesses!

Kommentare: We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.

Vorteile:

Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.

Nachteile:

So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.

It's a great business system for our needs

Kommentare: The peace of mind that I can bring my business anywhere I like and not worry about being stuck in the office.

Vorteile:

The fact that we can send certain phone calls to multiple phone lines for our emergency line is amazing and it takes away from stressing on not missing any important calls. I can also hire someone from their home and just transfer the line, very good options!

Nachteile:

90% of the time the email does not write the message so we have to listen and it is sometimes impossible and an inconvenience. It would be nice since you serve Canada also to be able to have the messages written in French and in English

Scalable

Kommentare: Connectivity and being able to granularly get our customers to the exact person they need to speak with.

Vorteile:

We've been able to scale up with the addition of our new employees and locations. Grasshopper makes it super easy to expand and keep everyone connected and reachable by our customers.

Nachteile:

We are not able to forward to Google numbers. This hasn't really been too big of an issue but we do publish the Google number as our local number. It would be great to forward to this number.

Works okay, but is sometimes unstable and unpredictable.

Kommentare: I have gotten new customers who prefer using a toll free number to contact us. It also helps add credibility to my business.

Vorteile:

I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.

Nachteile:

I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.

Grasshopper - Great Service For Your Company

Kommentare: Our employees travel a ton so this app helps keep us all on the same page.

Vorteile:

I appreciate the sound of the gentleman's voice for the recording (it doesn't sound like a robot). It makes us feel like our customers won't be put off when we can't answer.

Nachteile:

I love that the app now sends texts to the caller, but I would like for the text back option to be included in the price.

The service simplifies our phone service needs.

Kommentare: Time saving organization of our group phone systems. We have people in 4 states, all using just their cell phones for contact. Works great.

Vorteile:

Ease of use. Setting up the messages was fairly simple because of the web sight. Once I figured it all out, the set up was quick and easy. Using the lab for recorded messages is nice but certainly not nessesary

Nachteile:

The delay when connecting to one of our extensions however, I understand it. Most people who are familiar with your service know that it is a Grasshopper call and not a larger system.

Grasshopper - Efficient Business Phone System

Kommentare: I am very happy with this software because is very friendly and the customer support is always ready to help and solve any issue you can experience. Even though they drive you to the process.

Vorteile:

It is easy to use, customer service is helpful, has a lot of options to set up eg. business hours, vacations, etc.

Nachteile:

Nothing comes to my mind. I am very happy with this software.

Is your voicemail system buggy? Try Grasshopper

Kommentare: Positive. The best feature by far for us is the pro voice talent I can easily hire to record the business outgoing message.

Vorteile:

We are a service business and spend time on client sites. We require a stable voicemail service to capture customer calls. Grasshopper does a nice job.

Nachteile:

I’d like to pay for use by the number of calls they receive. Our business has cycles where it gets more calls at different times of the year